What is the ITIL 4 Foundation certification and who is it for?

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It introduces modern IT service management through the Service Value System. It suits IT support staff, service desk teams, analysts, project members and business professionals who want a recognised ITSM foundation.

Do I need any prerequisites to take ITIL 4 Foundation?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM knowledge is required, which makes it an ideal first step for professionals new to service management or moving into IT service roles.

Is the ITIL 4 Foundation certification recognised in Abu Dhabi?

Yes. ITIL is the most widely adopted service management framework worldwide, and the qualification is recognised by employers across Abu Dhabi and globally, including government entities, ADNOC, e&, banks and technology firms running large digital service operations.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required continuing professional development points through PeopleCert, or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

What is included in the ITIL 4 Foundation course fee?

The training fee typically includes accredited courseware, practice questions, mock exams, exam simulator access, trainer-led sessions and a course completion certificate. Speak with a learning advisor to confirm what is included in your chosen format and to request a quote.

How much does ITIL 4 Foundation training cost in Abu Dhabi?

Fees vary by format and whether the exam voucher is bundled, so pricing is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Contact us for current pricing and any group or corporate offers.

Is the PeopleCert exam fee included in the training price?

It depends on the package. Some plans bundle the PeopleCert exam voucher with training, while others price it separately. Exam pricing varies by region and purchasing channel. Ask a learning advisor which option suits you and request a quote.

Do you offer group or corporate discounts for ITIL 4 training?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and operations teams across Abu Dhabi. Contact us for a tailored group quote.

What payment methods and instalment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that suits you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert. It can be taken online with 24/7 OnVUE proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

How many questions are on the ITIL 4 Foundation exam?

The exam has 40 multiple-choice questions and you have 60 minutes to complete it. You need 65 per cent to pass, which means answering at least 26 of the 40 questions correctly.

What is the passing score for the ITIL 4 Foundation exam?

The passing score is 65 per cent, or 26 correct answers out of 40 questions. The exam tests knowledge and comprehension across the ITIL 4 syllabus, so broad understanding of the Service Value System and key concepts is the best preparation.

How do I schedule and book the ITIL 4 Foundation exam?

You schedule the exam through PeopleCert, choosing either online proctoring via OnVUE, available 24/7, or an authorised test centre. Our team can guide you through booking and preparation so you sit the exam when you feel ready.

What happens if I do not pass the exam the first time?

You can resit the ITIL 4 Foundation exam through PeopleCert, and a re-examination fee applies. Our trainer support, mock exams and practice questions are designed to help you prepare thoroughly and pass with confidence. Confirm current resit policy at peoplecert.org.

What topics are covered in the ITIL 4 Foundation training?

The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, service level agreements and key metrics, all aligned to the current ITIL 4 syllabus.

Can a beginner take ITIL 4 Foundation, or do I need IT experience?

Beginners are welcome. ITIL 4 Foundation has no prerequisites and is designed as an introduction to service management for both IT and business professionals. The trainer-led sessions, examples and practice resources help newcomers build understanding step by step.

What learning resources and materials are provided?

You receive accredited ITIL 4 courseware, practice questions, full-length mock exams, an exam simulator and chapter-wise quizzes. These resources help you reinforce concepts, identify weak areas and build readiness for the PeopleCert exam.

Is the courseware aligned with the current ITIL 4 syllabus?

Yes. The courseware is accredited and aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus from AXELOS and PeopleCert, so you study the latest concepts, terminology and practices.

Will I receive a certificate of completion after the training?

Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. Passing the PeopleCert exam separately earns you the official ITIL 4 Foundation certification and digital badge.

How soon can I start and how do I enrol in the ITIL 4 course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to pick a start date that fits you.

What training formats are available in Abu Dhabi?

We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training for teams in Abu Dhabi. You can choose the format that best fits your schedule and learning style.

Is ITIL 4 Foundation training available online?

Yes. The course is available as online (live virtual) instructor-led training, so you can join interactive sessions from anywhere in Abu Dhabi or the wider UAE. Classroom and corporate options are also available.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexible options let you reschedule or transfer to another batch where available, and selected plans include the option to attend the training again. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment, or talk to a learning advisor before you book.

ITIL 4 Foundation Certification Training in Abu Dhabi

From Study to Certified

Designed for IT and business professionals across Abu Dhabi, this instructor-led programme introduces the ITIL 4 Service Value System and prepares you for the AXELOS and PeopleCert exam. Build a globally recognised foundation in modern IT service management as the emirate pursues its goal of a fully AI-native government by 2027.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

7 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Abu Dhabi

Starts from

AED 4680

What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

ITIL 4 Foundation Certification Training in Abu Dhabi gives you a clear, end-to-end introduction to the world's most widely adopted IT service management framework. The ITIL 4 Foundation (ITIL-F) qualification, created by AXELOS and examined by PeopleCert, is the entry point to the ITIL 4 scheme and needs no prior experience or formal prerequisites.

The course is built around the current ITIL 4 edition and covers the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles, and core practices such as incident, problem and change enablement. You learn how value is co-created between providers and consumers, and how modern teams blend ITIL with Agile, DevOps and Lean.

Delivered in live virtual and classroom formats, the training suits IT support staff, service desk teams, project members and business professionals across Abu Dhabi who want a recognised ITSM credential. You also get an exam simulator, practice questions and trainer guidance to move from study to certified with a clear, supported path.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Abu Dhabi, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Abu Dhabi designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Abu Dhabi
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Abu Dhabi

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Abu Dhabi
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Abu Dhabi
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in Abu DhabiDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain by Getting ITIL 4 CertifiedSkills Employers in Abu Dhabi Value

For Individuals

ITIL 4 Foundation gives professionals the practical service management language and concepts that employers across Abu Dhabi expect. The qualification suits IT support staff, service desk agents, analysts, project members and business professionals who want to understand modern ITSM. Whether you are starting in IT, moving into a service-focused role, or supporting digital government and enterprise services, this training builds capability aligned to the current ITIL 4 framework.

If you want a recognised entry-level credential that proves you understand how value-driven services are created and delivered, ITIL 4 Foundation is a clear starting point. You gain framework knowledge, exam readiness and a foundation that employers value across the emirate.

Earns a globally recognised ITSM credential from AXELOS and PeopleCert
Opens entry into service desk, support and IT service delivery roles
Builds a shared service management vocabulary used across Abu Dhabi IT teams
Strengthens your grasp of the Service Value System and guiding principles
Connects ITIL with Agile, DevOps and Lean ways of working
Improves how you handle incidents, problems and changes day to day
Provides a transferable foundation that travels across sectors and regions
Sets the first step toward higher ITIL 4 Managing Professional credentials

For Organizations

ITIL 4 group training helps organisations build a shared service management foundation by equipping IT and support teams with structured knowledge of the current framework. The training can be delivered for service desks, IT operations or whole departments. For organisations modernising digital services and tightening service quality, this training provides a scalable, flexible way to raise capability across teams.

If your teams handle services inconsistently or struggle to link IT to business value, ITIL 4 Foundation training creates a common operating language. Staff gain a standardised approach to value creation, service quality and continual improvement.

Builds a common service management language across IT teams
Improves consistency in incident, problem and change handling
Supports digital transformation and sovereign cloud adoption programmes
Aligns service delivery with measurable business outcomes
Enables customised training delivered onsite or live virtual
Strengthens service quality across customer-facing digital services
Helps standardise ITSM practice across departments and suppliers
Develops in-house service management capability for the long term

ITIL 4 Foundation Exam Format in Abu DhabiWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Abu Dhabi

The total cost of getting ITIL 4 Foundation certified in Abu Dhabi includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Abu Dhabi delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Abu Dhabi is AED 4680

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your ITSM Career Outlook in Abu DhabiWhy Certification Pays Off

ITIL 4 Foundation has become a trusted starting marker for IT service roles across Abu Dhabi, valued by government entities, oil and gas, telecom, banking and technology employers modernising their digital services. As the emirate pursues a fully AI-native government and 100 per cent sovereign cloud, demand for professionals who understand service management is rising. Entry points run from service desk analyst to service delivery roles, and here is what the market is telling us right now.

AED 204,000

Average ITIL professional salary, UAE

per year, Edoxi 2026

AED 22,000

IT Service Delivery Manager, UAE

per month average, Glassdoor 2026

5,000+

Jobs from digital strategy

new roles, Abu Dhabi Govt 2025-2027

AED 24bn

Digital strategy GDP impact

by 2027, Abu Dhabi Media Office

SECTORS HIRING

—Government and Public Sector Digital Services
—Oil, Gas and Energy
—Telecom and Technology
—Banking, Financial Services and Insurance
—Aviation, Transport and Logistics
—Real Estate, Construction and Infrastructure

GROWTH TRENDS

—Abu Dhabi Government Digital Strategy 2025-2027 backed by AED 13 billion
—Goal to become the world's first fully AI-native government by 2027
—100 per cent sovereign cloud adoption raising ITSM demand
—TAMM platform delivering 950+ government services at scale
—ADNOC and enterprise digital transformation programmes expanding
—Strong demand for entry and mid-level service management talent

Sources: Edoxi, PayScale, Glassdoor, GulfTalent, Bayt (UAE) 2026; Abu Dhabi Media Office and Department of Government Enablement (Digital Strategy 2025-2027).

Designation

ITIL 4 Foundation Certified Professionals in Abu Dhabi : Salary Insights and Trends

Hiring Companies in Abu Dhabi

AED78K

Min

AED108K

Average

AED156K

Max

PayScale, Bayt (UAE) 2026

Abu Dhabi Governmente&AldarCore42

Source: Abu Dhabi Government, e&, Aldar, Core42

Industry Forces Driving Demand for ITIL Skills in Abu Dhabi

Scaling Government Digital Services

Abu Dhabi's TAMM platform now delivers 950+ government services to millions of users, demanding disciplined service management to keep quality high as adoption grows.

ITIL 4 builds service value and practice skills

Sovereign Cloud and AI Transition

The push to 100 per cent sovereign cloud and AI-native services needs teams who can govern, deliver and continually improve services, the core of the ITIL 4 framework.

ITIL 4 aligns service delivery with modern operations

Service Management Skills Gap

Rapid hiring across IT support and operations leaves many teams without a common service vocabulary, the exact consistency ITIL 4 Foundation is designed to create.

ITIL 4 gives teams a shared service language

Energy and Enterprise Transformation

ADNOC and large enterprises are digitising operations at pace, and they need staff who can link IT services to measurable business outcomes and reliable delivery.

ITIL 4 connects IT services to business value

Rising Service Quality Expectations

Residents and businesses expect always-on digital services, raising pressure on incident, problem and change practices that certified professionals are trained to run.

ITIL 4 builds incident, problem and change skills

Cybersecurity and Resilience Pressure

Critical infrastructure and sovereign AI mandates raise the bar for resilient, well-governed services, where ITIL practices support monitoring and continual improvement.

ITIL 4 strengthens monitoring and continual improvement

Sources: Abu Dhabi Media Office, Department of Government Enablement, Microsoft Source EMEA (TAMM); Bayt, Glassdoor (UAE) 2026.

ITIL 4 Foundation is more than a credential. It is a practical entry into the service management discipline Abu Dhabi's digital economy is built on. Join professionals raising service quality across the emirate. Start your journey today.

Your Abu Dhabi Career Transformation

Where You Stand Today,

And Where ITIL 4 Certification Takes You

Abu Dhabi's digital economy is expanding with sovereign cloud, AI and large transformation programmes, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

Today

Pay limited by a lack of recognised service management credentials

After ITIL 4

ITIL professionals in the UAE average around AED 204,000 a year, with senior service roles reaching far higher

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 4

Eligible for IT service roles across government, energy, telecom and banking

Today

Confident in tasks, but employers want service-level thinking

After ITIL 4

Fluent in linking IT services to value and continual improvement

You earn your ITIL 4 Foundation

Before

IT experience without a recognised service management qualification

Now you have

A globally recognised ITIL 4 credential from AXELOS and PeopleCert

Before

Limited proof of service management knowledge for hiring managers

Now you have

A clear route into service desk, ITSM analyst and service delivery roles

Before

Task focused, with no shared framework for delivering services

Now you have

Command of the Service Value System, guiding principles and core practices

Before

Skills that are hard to evidence when you change employer or sector

Now you have

A transferable foundation that travels across sectors and regions

"As Abu Dhabi builds an AI-native government, the gap between doing IT tasks and managing services is a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Edoxi, PayScale, Glassdoor, GulfTalent (UAE) 2026.

How to Get ITIL 4 Founfdation Certified in Abu DhabiStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Abu Dhabi is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

The Service Management Skills You Will BuildFrom This ITIL 4 Foundation Training

This programme helps learners gain a working command of the current ITIL 4 framework. By the end, you can describe the Service Value System, apply the guiding principles, and explain the core practices that underpin modern IT service management.

Service Management Fundamentals

Skills covered in ITIL 4 Foundation start here: understand what a service is, how value is co-created between providers and consumers, and the meaning of utility, warranty, outcomes, costs and risks.

The ITIL 4 Service Value System

Explain how guiding principles, governance, the Service Value Chain, practices and continual improvement work together to help an organisation create value end to end.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to real service decisions.

The Four Dimensions of Service Management

Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

Key ITIL Management Practices

Work with core practices including incident management, problem management, change enablement, service desk, service level management and service request management.

Continual Improvement and Metrics

Use the continual improvement model, SLAs, key metrics and performance indicators to measure service quality and keep improving outcomes over time.

Who Should TakeITIL 4 Foundation Certification Training in Abu Dhabi?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

AED 4680

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis Learning in Abu DhabiYour Accredited ITSM Partner

Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Abu Dhabi looking to build a recognised service management foundation and prepare for the PeopleCert exam. Our programmes combine experienced ITSM trainers, flexible delivery, accredited courseware and learner-focused support. Whether you are enrolling as an individual or planning team training, Invensis Learning, a trusted ITIL 4 Foundation training company in Abu Dhabi, provides a professional experience designed around practical understanding, real-world application and measurable learning outcomes. We hold ISO 9001:2015 and ISO 27001:2022 certifications, reflecting our commitment to quality and information security.

Accredited ITIL 4 courseware aligned to the AXELOS and PeopleCert syllabus
Experienced trainers with real IT service management and ITSM expertise
Flexible formats including live online and classroom training in Abu Dhabi
Exam simulator, practice questions and mock tests for exam readiness
Structured materials designed for clear, practical learning
Dedicated learner support before, during and after training
Customised group and corporate training schedules for teams
Trusted by professionals and organisations across multiple industries

50+

Training Courses

121K+

Hours of Expert Training Delivered

50,000+

Professionals Trained Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in Abu DhabiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Abu Dhabi

Beach Rotana beach, Al Zahia, Abu Dhabi, Abu Dhabi, Abu Dhabi, United Arab Emirates

ITIL 4 Foundation Training Location in Abu Dhabi

Conrad Abu Dhabi Etihad Towers, Corniche Street, Al Khubeirah, Abu Dhabi, Abu Dhabi, Abu Dhabi, United Arab Emirates

Corporate ITIL 4 Training for TeamsFor Your Organisation

Suitable for small, medium and large IT and support teams
Customised training schedules based on team availability
Flexible delivery through onsite, live virtual or hybrid formats
Experienced trainers with relevant ITSM and industry expertise
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Abu Dhabi and the wider UAE

What Our Learners Say

Passed First Time with Clear Guidance

"The ITIL 4 Foundation course finally made the Service Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the PeopleCert exam calm and prepared. I passed first time."

Ahmed Al Mansoori

IT Support Analyst

0/0

A Practical Introduction to ITSM

"I came in with hands-on IT experience but no framework. The guiding principles and core practices gave my team a shared language overnight. The sessions were practical, not just theory, which made a real difference back at work."

Sana Qureshi

Service Desk Team Lead

0/0

The Right Foundation for Service Delivery

"Good structure and well-paced content. The exam simulator and chapter quizzes helped me find weak areas before the exam. As someone moving from support into service delivery, this was exactly the foundation I needed."

Rajiv Menon

IT Operations Analyst

0/0

Standardised Our Service Practices

"We enrolled our IT operations team to standardise how they handle incidents and changes. The trainer tailored examples to our digital services, and we now have a consistent service vocabulary across the department. Strong corporate delivery."

Fatima Al Hashemi

IT Training Manager, Public Sector

0/0

Reliable Partner for Team Upskilling

"Invensis Learning ran an onsite ITIL 4 Foundation programme for our service teams. Scheduling was flexible, the content aligned to our transformation goals, and most of the group certified. A reliable partner for team upskilling."

Daniel Roberts

Head of IT Service Delivery, Energy Sector

0/0

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