Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Who Can Take

    What Is Quality Function Deployment and Why It Matters

    A Customer-Driven Design Method

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    What's Included in Your Quality Function Deployment Training

    • One-day interactive instructor-led training across eleven modules

    • 8 PDUs on completion of the training

    • Coverage of the four phases of the QFD process

    • Copy of course material and SME-prepared study guide

    • Course completion certificate from Invensis Learning

    Key Highlights

    of the Quality Function Deployment Training Course

    Quality Function Deployment Training Eligibility in the Greece

    Who Can Enrol?

    Why QFD Skills Are Worth Building

    For Individuals and Teams

    Who Should Take Quality Function Deployment Training in Greece?

    • R&D Personnel

    • Project Managers

    • Service Team Leaders

    • Design and Process Engineers

    • Manufacturing Engineers and Managers

    • Quality Personnel and Consultants

    • Marketing and Sales Professionals

    • Product Development Personnel

    Where QFD Skills Take You in Greece

    In-Demand Design Roles

    Quality Function Deployment skills are valued wherever Greek employers design products and services around demanding customers, from food and beverage and pharmaceuticals to metals, consumer goods and technology. As Greek manufacturing expands and exporters compete on quality, professionals who can translate customer needs into robust designs stand out. The capability supports roles from design engineer and product manager to quality manager and R&D lead, and here is what the local market is telling us right now.

    What Is Driving Demand for QFD Skills in Greece

    QFD is a practical skill that Greek employers value: the ability to design quality in from the start rather than inspect it in later. Build customer-driven design capability you can apply to your own products. Start your QFD journey today.

    Your Greece Career Transformation

    Your Skills Before and After QFD

    The Shift Customer-Driven Design Delivers

    Greek manufacturing is expanding and exporters are competing harder on quality, so employers increasingly separate professionals who can design around the customer from those who only deliver. Here is the shift QFD training makes.

    Sources: ERI SalaryExpert, PayScale, Glassdoor (Greece) 2026.

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritise design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritise design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculum

    of the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Greece is structured across eleven modules delivered in a one-day intensive programme. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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    Skills You Will Build in This QFD Course

    A Complete House of Quality Toolkit

    This QFD training builds practical, hands-on capability across the full method, from capturing customer needs to setting engineering targets. By the end of the one-day programme you can facilitate a Voice of the Customer session and build and interpret a complete House of Quality.

    Capturing the Voice of the Customer

    Skills covered in QFD training start here: how to collect, structure and prioritise customer needs using interviews, observation, surveys and the affinity diagram, then organise them into the primary, secondary and tertiary requirement hierarchy that anchors the whole analysis.

    Classifying Needs with the Kano Model

    Learn to sort customer requirements into must-be, performance and delighter needs, so you invest design effort where it drives real satisfaction rather than spreading it thinly across every feature.

    Building the House of Quality

    Construct the House of Quality step by step: entering customer WHATs and engineering HOWs, completing the relationship matrix with the 9, 3 and 1 scale, and adding competitive benchmarking as a cross-functional team.

    Setting Targets and Resolving Trade-Offs

    Use the correlation roof to find design conflicts, calculate absolute and relative column importance, spot design hot spots, and set measurable engineering targets that reflect what customers value most.

    Cascading QFD Across Four Phases

    Take requirements beyond the first matrix through parts deployment, process planning and production planning, creating full traceability from a customer need all the way to a production control.

    Applying QFD in Six Sigma and Services

    Apply QFD in the Design for Six Sigma Measure phase and the DMAIC Define phase, and extend the House of Quality to service, healthcare and software design where customer needs must become delivery standards.

    Quality Function Deployment Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Quality Function Deployment Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised Quality Function Deployment training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 300

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for QFD in Greece

    Practical, Expert-Led

    Invensis Learning delivers structured, instructor-led QFD training for individual professionals and organisations across Greece that want to build customer-driven design capability. Our programmes combine experienced trainers, hands-on House of Quality exercises, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a practical learning experience designed around real-world application and measurable outcomes, backed by an ISO-certified provider trusted by teams in more than 100 countries.

    • Experienced trainers with real product design and quality management expertise
    • Hands-on House of Quality exercises built around realistic scenarios
    • Flexible formats: online live virtual, classroom and on-site training
    • Practical focus on applying QFD at work, not just theory
    • Customised corporate group training for teams across Greece
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Dedicated learner support before, during and after the course
    • Course completion record recognised by employers worldwide

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in Greece

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    Quality Function Deployment Training Location in Greece

    InterContinental Athenaeum Athens, Greece

    Quality Function Deployment Training Location in Greece

    Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

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    Corporate QFD Training in Greece

    Build In-House Capability

    • Delivered on site or live virtual for your product and quality teams
    • Build the House of Quality on one of your own real products
    • Cross-functional training for engineering, quality and marketing together
    • Tailored to your sector, whether food, pharma, metals or technology
    • Flexible schedules aligned to your organisation's availability
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across multiple Greek sites

    Trusted by Leading Enterprises in Greece

    Coca-Cola HBCELPENTITAN CementViohalcoVianexChipita

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    We also deliver Quality Function Deployment Training across multiple cities in Greece

    Quality Function Deployment training for individuals and teams. Select a city in Greece to view upcoming dates, formats and pricing.

    Quality Function Deployment Training Course in AthensQuality Function Deployment Training Course in HeraklionQuality Function Deployment Training Course in Patras

    Frequently Asked Questions

    Here's everything you may ask...

    Quality Function Deployment training is a practical, one-day course that teaches you to translate customer requirements into design and engineering specifications using the House of Quality. QFD is a structured, customer-driven method developed in Japan by Yoji Akao and Shigeru Mizuno, and the course covers Voice of the Customer capture through to the four-phase QFD cascade.