ITIL 4 Foundation Certification Training in Greece

From Study to Certified

Build job-ready IT service management skills with AXELOS and PeopleCert aligned ITIL 4 Foundation training in Greece. Designed for service desk staff, support engineers, analysts and managers, this programme from a trusted ITIL 4 Foundation training company teaches the ITIL 4 Service Value System and core practices, then prepares you for the certification exam in flexible live online and classroom formats.

Flexible

Duration

Live

Mode

Hours

PDUs/SEUs/CPDs

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Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Greece

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EUR 1130

What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme, the globally recognised framework for IT service management from AXELOS and PeopleCert. ITIL 4 Foundation certification training in Greece gives IT and business professionals a clear, end-to-end operating model for creating, delivering and continually improving technology-enabled services.

You learn the ITIL 4 Service Value System, the seven guiding principles, the four dimensions of service management and the core practices that keep services reliable. With no formal prerequisites, the credential suits service desk staff, support engineers, analysts and managers across Athens, Thessaloniki and the wider Greek cloud and digital economy.

As Greek enterprises, banks and global service centres modernise their IT operations, an internationally respected ITSM credential helps you stand out. Start your ITIL 4 journey with Invensis Learning and turn proven best practice into everyday capability.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Greece designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Greece
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Greece

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Greece
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Greece
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in GreeceDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why Earning ITIL 4 Foundation Pays OffSkills Employers in Greece Value

For Individuals

ITIL 4 Foundation training helps IT and business professionals build practical service management skills and prepare for the certification exam. The programme suits service desk staff, support engineers, analysts and managers who want a structured, modern approach to ITSM. Whether you are starting in IT, formalising on-the-job experience, or moving into service management in banking, telecoms, outsourcing or the public sector, this training builds capability aligned with employer expectations.

If you want a recognised first step in IT service management, ITIL 4 Foundation is a clear path forward. You gain the Service Value System knowledge, exam readiness and a credential that employers across Greece and beyond understand and value.

Earn a globally recognised ITSM credential from AXELOS and PeopleCert
Stand out for service desk, support and service management roles in Greece
Speak a common service management language used by global employers
Apply incident, problem and change practices that improve service reliability
Build the foundation for higher ITIL 4 Managing Professional and Strategic Leader paths
Boost earning potential as Greek enterprises modernise IT operations
Gain confidence to support digital transformation and cloud adoption projects

For Organizations

ITIL 4 Foundation group training helps organisations build service management capability by equipping IT and support teams with a shared, modern framework. The training can be delivered for service desks, operations teams or whole IT departments. For organisations looking to improve service reliability and connect IT delivery to value, this training provides a scalable, flexible solution.

If your organisation struggles with inconsistent support and change practices, ITIL 4 group training creates a common service management language. Teams gain a standardised approach to incidents, problems, changes and continual improvement.

Standardise IT service management practices across teams and departments
Improve incident response, change control and overall service quality
Align IT delivery with business value and customer outcomes
Build a shared ITIL 4 vocabulary across distributed and hybrid teams
Reduce downtime and rework through proven best practice
Support cloud migration and digital transformation programmes
Develop in-house ITSM capability with flexible, scalable training

ITIL 4 Foundation Exam Format in GreeceWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Greece

The total cost of getting ITIL 4 Foundation certified in Greece includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Greece delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Greece is EUR 1130

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

What ITIL 4 Opens up in GreeceRoles, Demand and Earning Potential

ITIL 4 Foundation has become a trusted entry point into IT service management across Greece, valued by IT providers, banks, telecoms and the global service centres expanding in Athens and Thessaloniki. As cloud adoption and digital transformation accelerate, employers want professionals who can keep services reliable and aligned to value. Demand spans service desk, support and service management roles, and here is what the Greek market is showing right now.

$9.79B

Greece ICT market size

2026, 12.34% CAGR to 2031, Mordor Intelligence

76,000

Projected IT specialist shortfall

by 2030, Greece, industry estimate

EUR 24K

Average IT service desk analyst pay

per year, ERI SalaryExpert and PayScale 2026

3,500+

Open IT roles listed, Greece

Glassdoor, 2026

SECTORS HIRING

—IT and Managed Services Providers
—Banking, Financial Services and Insurance
—Telecommunications and Cloud
—Global Service Centres and Outsourcing
—Public Sector and e-Government
—Shipping, Tourism and Retail Technology

GROWTH TRENDS

—Microsoft, AWS and Data4 building data centres in Greece
—21.4% of Recovery and Resilience funds going to digital
—Cloud-first public-sector mandate driving ITSM demand
—Projected IT specialist shortage pushing up salaries
—Banks and enterprises maturing IT service operations
—Outsourcing and shared-services growth in Athens and Thessaloniki

Sources: Mordor Intelligence (Greece ICT), PayScale, ERI SalaryExpert, Glassdoor (Greece) 2026; Microsoft, Invest in Greece, EU Recovery and Resilience Facility.

Designation

ITIL 4 Foundation Certified Professionals in Greece : Salary Insights and Trends

Hiring Companies in Greece

EUR18K

Min

EUR24K

Average

EUR33K

Max

ERI SalaryExpert - PayScale (Greece) 2026

CosmoteNetcompany-IntrasoftCosmos Business SystemsWolt

Source: Cosmote - Netcompany-Intrasoft - Cosmos Business Systems - Wolt

Why ITSM Skills Are in High Demand in Greece

Cloud Migration Without ITSM Discipline

Microsoft, AWS and Data4 are building data centres in Greece and enterprises are moving workloads fast. Without ITIL practices, migrations create outages and rework that certified professionals prevent.

ITIL 4 builds service value and change skills

IT Skills Shortage

Greece faces a projected shortfall of up to 76,000 IT specialists by 2030. Professionals with a recognised ITSM credential help employers close the gap and run services reliably.

ITIL 4 makes certified professionals stand out

Inconsistent Service Desk Practices

Many Greek organisations run support without standard incident and problem handling. ITIL 4 gives teams a common model that cuts downtime and improves the user experience.

ITIL 4 builds incident and problem skills

Public-Sector Digital Transformation

A cloud-first mandate and Recovery and Resilience funding are digitising public services. These programmes need ITIL-led governance to deliver value and manage change at scale.

ITIL 4 builds governance and value skills

Growth of Global Service Centres

Outsourcing and shared-services hubs in Athens and Thessaloniki serve clients worldwide and expect ITIL-aligned ways of working, making the credential a clear hiring advantage.

ITIL 4 is a hiring advantage in Greece

Pressure to Prove IT Value

Boards want IT spending tied to business outcomes. ITIL 4's focus on value co-creation equips professionals to connect service delivery to measurable results.

ITIL 4 connects services to outcomes

Sources: Mordor Intelligence, Microsoft, Invest in Greece, EU Recovery and Resilience Facility; Glassdoor (Greece) 2026.

ITIL 4 Foundation is more than a certificate. It is a career accelerator for IT service professionals in Greece. Join those who keep services reliable and aligned to value. Start your journey today.

Your Greece Career Transformation

Your IT Career as It Stands Today,

And What ITIL 4 Foundation Changes

Greece's IT sector is expanding with cloud investment and digital transformation, and employers increasingly favour professionals who can prove structured service management skills. Here is the gap an ITIL 4 credential closes.

Today

Pay capped with little leverage to negotiate in the Greek market

After ITIL 4 Foundation

Service desk and support roles in Greece start around EUR 24,000, with service management bands rising to EUR 54,000 and beyond

Today

Pay capped with little leverage to negotiate in the Greek market

Today

Overlooked for roles that list ITIL among their requirements

After ITIL 4 Foundation

Eligible for service management roles across IT, banking, telecoms and outsourcing

Today

Overlooked for roles that list ITIL among their requirements

Today

Confident technically, but missing a service management framework

After ITIL 4 Foundation

Fluent in the ITIL 4 Service Value System and the seven guiding principles

Today

Confident technically, but missing a service management framework

You earn your ITIL 4 Foundation

Before

Service management skills are informal and hard to evidence to employers

Now you have

A globally recognised ITIL 4 credential from AXELOS and PeopleCert

Before

Service management skills are informal and hard to evidence to employers

Before

Limited to a single support or technical role

Now you have

A clear route into IT service management and operations roles

Before

Limited to a single support or technical role

Before

Firefighting incidents without a consistent method

Now you have

The practices to handle incidents, problems and changes reliably

Before

Firefighting incidents without a consistent method

Before

Recognition that does not travel beyond one employer

Now you have

A credential respected across Greek and global organisations

Before

Recognition that does not travel beyond one employer

"The gap between fixing tickets and managing services is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, ERI SalaryExpert, Glassdoor (Greece) 2026.

How to Get ITIL 4 Founfdation Certified in GreeceStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Greece is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 3

Prepare with Practice Resources

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

The ITIL 4 Capabilities You Will GainPractical Service Management Skills

This programme helps you build service management knowledge and exam readiness grounded in the ITIL 4 Foundation syllabus. By the end you can describe the Service Value System and apply ITIL practices in everyday work.

Service Management Fundamentals

You will learn what ITIL 4 Foundation covers from day one: how services create value, the difference between outputs and outcomes, and how providers and consumers co-create value through utility and warranty.

The ITIL 4 Service Value System

Understand how the guiding principles, governance, the service value chain, practices and continual improvement work together as one model that turns demand into valuable, reliable services.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adapt ITIL practices to real situations in your organisation.

Core ITIL 4 Practices

Build working knowledge of key practices including incident management, problem management, change enablement, service desk and service level management to keep services dependable.

The Four Dimensions of Service Management

Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to design, deliver and support services effectively.

Continual Improvement and Metrics

Use the continual improvement model, service level agreements, KPIs and key metrics to measure performance and keep services improving over time.

Who Should TakeITIL 4 Foundation Certification Training in Greece?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Untitled

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1130

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL 4 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL 4 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL 4 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor ITIL 4 Foundation Training in Greece

Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations in Greece who want to build IT service management capability and prepare for the certification exam. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Greece, provides a professional experience built around practical understanding, real-world application and measurable outcomes.

Accredited trainers with real IT service management experience
Aligned to the AXELOS and PeopleCert ITIL 4 Foundation syllabus
Flexible live online, classroom and corporate delivery formats
Structured courseware, practice questions and exam preparation
Dedicated learner support before, during and after training
Customised schedules for organisations and team programmes
ISO 9001 and ISO 27001 certified training operations
Trusted by professionals and organisations across many industries

60+

Training Courses

50,000+

Professionals Trained

121K+

Hours of Expert Training Delivered

100+

Countries Served

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in GreeceAll our classroom training is now available online at your convenience

ITIL 4 Foundation in Greece

InterContinental Athenaeum Athens, Greece

ITIL 4 Foundation in Greece

Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

ITIL 4 Foundation in Greece

InterContinental Athenaeum Athens, Greece

ITIL 4 Foundation in Greece

Corporate ITIL 4 Foundation TrainingFor Your Teams in Greece

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Suitable for small, medium and large IT and service teams
Customised schedules based on your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with ITSM and industry expertise
Role-based examples for better workplace application
Dedicated coordination and learner support for groups
Scalable delivery across Greece and global locations

What Our Learners Say

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Passed First Time and Applied It at Work

"The ITIL 4 Foundation training finally connected the dots between the tickets I handle every day and a proper service management model. The mock exams matched the real test closely, and I passed first time and now lead our incident process."

Dimitris Papadopoulos

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Practical and Well Structured

"Clear, practical sessions on the Service Value System and the guiding principles. The trainer used real service desk examples, which made the concepts easy to remember. The certification helped me move into a more senior support role."

Eleni Georgiou

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Beginner Friendly and Flexible

"I came in with no ITIL background and the course started from first principles. The practice questions and revision quizzes built my confidence, and the live online format fit around my shift work."

Nikos Anastasiou

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Standardised How Our Team Works

"We trained our whole service desk through Invensis Learning. The team now shares a common language for incidents, problems and changes, and our resolution times have improved noticeably. The corporate scheduling was easy to coordinate."

Maria Konstantinou

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A Strong Foundation for Our Cloud Move

"Rolling out ITIL 4 Foundation across our IT department gave us a consistent approach to service management as we migrated to the cloud. The trainers tailored examples to our environment, and the support throughout was excellent."

Yannis Vasileiou

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0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the Service Value System and helps professionals create, deliver and continually improve technology-enabled services.

General

What is the ITIL 4 Foundation certification?

Who should take ITIL 4 Foundation training in Greece?

It suits IT and business professionals at any stage, including service desk staff, support engineers, analysts, project team members and managers. There are no formal prerequisites, so beginners and experienced staff can both enrol.

Is ITIL 4 Foundation worth it for my career?

Yes. ITIL is a globally recognised ITSM framework, and Greek employers in IT, banking, telecoms and outsourcing value the credential. It can open service desk, support and service management roles and supports higher pay as enterprises modernise IT. Talk to a learning advisor to plan your path.

Is the ITIL 4 Foundation certification recognised in Greece?

Yes. ITIL 4 is a globally recognised framework, and the credential is valued by employers across Greece and worldwide, including IT providers, banks, telecoms and the global service centres expanding in Athens and Thessaloniki.

How long is the ITIL 4 Foundation certification valid?

The certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification.

Do I need prior ITIL knowledge to start?

No. ITIL 4 Foundation has no formal prerequisites and is designed as an introduction. ITIL v3 knowledge is helpful but not required, and v3 Foundation holders can take the ITIL 4 Foundation exam directly.

Pricing

How much does ITIL 4 Foundation training cost in Greece?

Training fees vary by format and provider, and instructor-led pricing in Greece is quoted in euros. The PeopleCert exam fee is billed separately and varies by region. Contact us for current pricing and a tailored quote.

What is included in the course fee?

The fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support, plus a course completion certificate. Exam vouchers can be bundled on request.

Is the exam fee included in the training price?

The PeopleCert exam fee is usually billed separately and varies by region and purchasing channel. Many learners buy a combined training and exam package. Ask a learning advisor about bundled options.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Greece. Contact us for a group quote.

What payment methods are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 4 Foundation syllabus from AXELOS and PeopleCert, testing your understanding at knowledge and comprehension level.

How many questions are on the ITIL 4 Foundation exam?

The exam has 40 multiple-choice questions, and you have 60 minutes to complete it.

What is the passing score for the ITIL 4 Foundation exam?

You need 65% to pass, which is 26 out of 40 questions answered correctly.

How is the ITIL 4 Foundation exam delivered?

You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Choose whichever is convenient for you.

What if I do not pass the exam first time?

You can resit the ITIL 4 Foundation exam. Re-sit policies and fees are set by PeopleCert, and our trainers provide preparation support to help you succeed. Confirm current re-sit details when you book.

Are there prerequisites for the exam?

No. There are no formal prerequisites for ITIL 4 Foundation, so you can take the exam without prior certifications or work experience.

Course Content

What topics are covered in ITIL 4 Foundation training?

The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, ITIL practices, continual improvement, service level agreements and key metrics.

What learning resources are provided?

You receive accredited ITIL 4 courseware, practice questions, mock exams, quizzes and reference materials aligned to the ITIL 4 Foundation syllabus.

Are there practice tests and mock exams included?

Yes. The programme includes practice questions and full-length mock exams that mirror the real exam, so you can identify weak areas and build readiness.

Can a beginner take this course?

Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites, and the training starts from first principles, so beginners are well supported.

Is the courseware aligned with the latest ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

Enrollment

How do I enrol in ITIL 4 Foundation training?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and resources. See upcoming batches to get started.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule.

How soon can I start?

New batches run regularly across Greek time zones. View upcoming schedules or talk to a learning advisor to find a date that works for you.

Can I reschedule or transfer my enrolment?

Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Exam Format in GreeceWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL 4 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL 4 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

What ITIL 4 Opens up in GreeceRoles, Demand and Earning Potential

ITIL 4 Foundation Certification Training in Greece

What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern IT Service Management

What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

Key Highlightsof the ITIL 4 Foundation Certification Training Course

ITIL 4 Foundation Certification Eligibility in GreeceDo You Qualify for the ITIL 4 Foundation Exam?

Why Earning ITIL 4 Foundation Pays OffSkills Employers in Greece Value

ITIL 4 Foundation Exam Format in GreeceWhat to expect on exam day

ITIL 4 Foundation Certification Cost in Greece

What ITIL 4 Opens up in GreeceRoles, Demand and Earning Potential

SECTORS HIRING

GROWTH TRENDS

Why ITSM Skills Are in High Demand in Greece

Cloud Migration Without ITSM Discipline

IT Skills Shortage

Inconsistent Service Desk Practices

Public-Sector Digital Transformation

Growth of Global Service Centres

Pressure to Prove IT Value

Your IT Career as It Stands Today,

And What ITIL 4 Foundation Changes

How to Get ITIL 4 Founfdation Certified in GreeceStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Prepare with Practice Resources

Step 4: Sit the ITIL 4 Foundation Exam

Step 5: Earn Your ITIL 4 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL 4 Foundation Course

Enrol in the 2-Day ITIL 4 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Prepare with Practice Resources

Prepare with Practice Resources

Sit the ITIL 4 Foundation Exam

Sit the ITIL 4 Foundation Exam

Earn Your ITIL 4 Foundation Certificate

Earn Your ITIL 4 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Service Management Key Concepts

Module 2: The Four Dimensions of Service Management

Module 3: The ITIL Service Value System (SVS)

Module 4: The Seven Guiding Principles

Module 5: The Service Value Chain

Module 6: ITIL Practices Overview

Module 7: Key ITIL Practices in Detail

Course Curriculumof the ITIL 4 Foundation Certification Training

Module 1: Service Management Key Concepts

The ITIL 4 Capabilities You Will GainPractical Service Management Skills

Service Management Fundamentals

The ITIL 4 Service Value System

The Seven Guiding Principles

Core ITIL 4 Practices

The Four Dimensions of Service Management

Continual Improvement and Metrics

Who Should TakeITIL 4 Foundation Certification Training in Greece?

ITIL 4 Foundation Training Modesfor Professionals and Teams

ITIL 4 Foundation Classroom Training

ITIL 4 Foundation Live Virtual Training

ITIL 4 Foundation Corporate Group Training

ITIL 4 Foundation Focused 1-to-1 Training

ITIL 4 Foundation Classroom Training

Why Choose Invensis LearningFor ITIL 4 Foundation Training in Greece

ITIL 4 Foundation Training Locations in GreeceAll our classroom training is now available online at your convenience

Corporate ITIL 4 Foundation TrainingFor Your Teams in Greece

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