Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Greece, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GreeceDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffFor Professionals and Teams in Greece

    ITIL V5 Foundation Exam Format in GreeceWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Greece

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in GreeceWhy Get ITIL 5 Certified?

    ITIL 5 Foundation is fast becoming the marker of modern service management skill across Greece, valued by telecom groups, banks, system integrators and public bodies that run large digital service estates. As the country pushes toward full digitisation by 2030 and hyperscalers invest in local data centres, employers need people who can manage services the ITIL way. Demand runs from service desk analyst up to IT service manager and head of IT service management, and here is what the market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Greece

    ITIL 5 Foundation is more than a credential. It is a career step for professionals who want to manage digital services the modern way. Join learners across Greece who connect service delivery to real business value. Start your journey today.

    Your Greece Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Certified Professionals Make

    Greece's digital economy is expanding fast with data-centre investment, bank modernisation and the drive to digitise public services, and employers increasingly separate professionals who know the current ITIL framework from those who do not. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, PayScale, Glassdoor (Greece) 2026.

    How to Get ITIL V5 Foundation Certified in GreeceStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Greece is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This CourseMapped to the Nine ITIL 5 Foundation Topics

    This programme builds practical knowledge across all nine ITIL 5 Foundation topic areas. By the end, you can describe modern service management concepts, apply the guiding principles, and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    Explain what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value over time.

    Value Co-Creation

    Describe how providers, consumers and stakeholders co-create value together, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions of product and service management: Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Explain the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Continual Improvement

    Apply the continual improvement model step by step and see how improvement is embedded across practices and the lifecycle to support long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Greece?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1110

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Greece?

    As a trusted ITIL Version 5 Foundation training company in Greece, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training for individual professionals and organisations across Greece. Our programmes combine PeopleCert-accredited trainers, ITIL 5 aligned courseware, live virtual delivery and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, real-world application and clear exam preparation, so you move from learning to a recognised credential with confidence.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned training
    • PeopleCert-accredited, experienced trainers with real service management exposure
    • Live virtual instructor-led sessions that fit working schedules in Greece
    • Courseware aligned to the official ITIL 5 Foundation (Version 5.0) syllabus
    • Industry-driven case studies illustrating real IT service delivery scenarios
    • Practice questions and mock exams to build first-attempt readiness
    • Flexible corporate and group training for teams across Greek organisations
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GreeceInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Greece

    InterContinental Athenaeum Athens, Greece

    ITIL Version 5 Foundation Training Location in Greece

    Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

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    Corporate ITIL 5 Training in GreeceUpskill Your Whole Team

    • Suitable for small, medium and large teams across Greek offices
    • Customised schedules aligned with your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with real service management experience
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Athens, Thessaloniki and beyond

    Trusted by Leading Organisations

    COSMOTEAlpha BankEurobankNational Bank Of GreeceNetcompany-IntrasoftUni Systems

    What Our Learners Say

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and the guiding principles in a way that finally clicked. The mock exams matched the real format, and I passed the Foundation exam on my first attempt."

    Nikos Papadopoulos

    IT Support Specialist

    0/0

    Practical and up to Date

    "As a service desk lead moving into service management, this course gave me the modern framework I needed. The sessions on value streams and continual improvement are already helping me at work."

    Eleni Georgiou

    Service Desk Team Lead

    0/0

    Great for Agile Practitioners

    "Coming from an Agile background, I wanted to understand how ITIL 5 fits with our delivery. The trainer connected the product and service lifecycle to real digital work clearly and confidently."

    Dimitris Alexiou

    DevOps Engineer

    0/0

    Flexible and Well Organised

    "We trained a mixed IT operations team with Invensis Learning. The scheduling was flexible around our shifts, and the shared ITIL 5 language has already improved how our people handle incidents."

    Georgia Vlachou

    L&D Manager, Telecom Sector

    0/0

    Consistency Across Our Teams

    "Rolling out ITIL 5 Foundation across our service teams gave us a consistent approach to service delivery. The corporate programme was tailored to our banking context and the support was excellent throughout."

    Christos Ioannou

    IT Director, Financial Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, digital product managers and business teams alike.