Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Master Modern IT Service Management with ITIL 4UntitledBuilt for Hong Kong Professionals

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS, with examinations delivered by PeopleCert. It introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled services, and it is the starting point for IT and business professionals who want to work in modern IT service management. Invensis Learning's ITIL 4 Foundation certification training in Hong Kong helps you understand the Service Value System, the four dimensions of service management, the seven guiding principles and core ITIL practices, then prepares you to pass the 60-minute, 40-question exam. The credential is globally recognised and is now widely sought by Hong Kong's banks, insurers, telecoms and managed-service providers as they scale digital services. Delivered in live virtual and classroom formats, the course suits service desk staff, IT support engineers, analysts and managers, as well as professionals moving into service-led roles. Build a recognised ITSM foundation and start your ITIL 4 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hong Kong, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Master Modern IT Service Management with ITIL 4Built for Hong Kong Professionals

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hong Kong, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Hong KongDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedFor Your ITSM Career

    ITIL 4 Foundation Exam Format in Hong KongWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Hong Kong

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outcomes and Demand in Hong KongWhere ITIL Skills Take You

    ITIL 4 Foundation is an entry point into one of Hong Kong's most in-demand fields, IT service management. As banks, fintechs, insurers and telecoms scale digital services and outsource support, employers increasingly value professionals who understand modern ITSM. Demand spans service desk and support roles through to service delivery and IT service managers, and here is what the local market is telling us right now.

    Hong Kong Market Forces Fuelling ITSM Demand

    ITIL 4 Foundation is more than a certificate. It is a practical foundation for delivering reliable IT services. Join Hong Kong professionals building modern ITSM skills and start your journey today.

    Your Hong Kong Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Certification Takes You

    Hong Kong's IT services market is expanding with fintech, managed services and Smart City investment, and employers increasingly separate professionals with a recognised ITSM foundation from those without one. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Indeed (Hong Kong) 2026.

    How to Get ITIL 4 Founfdation Certified in Hong KongStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Hong Kong is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildFrom Your ITIL 4 Foundation Training

    ITIL 4 Foundation training gives you a working command of modern service management. By the end of the course you can describe the Service Value System, apply the guiding principles, and explain the key ITIL practices that underpin reliable service delivery.

    Service Management Core Concepts

    Skills covered in ITIL 4 Foundation start here: define services, value, utility and warranty, and understand how value is co-created between providers and consumers.

    The ITIL Service Value System

    Understand the Service Value System and its components, including governance, the service value chain, practices and continual improvement, and how they work together to create value.

    The Seven Guiding Principles

    Apply the seven guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to adopt and adapt ITIL practices in real situations.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to manage services holistically.

    Key ITIL Management Practices

    Work with core practices including incident management, problem management, change enablement, the service desk and service level management to support reliable services.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure performance and keep improving services over time.

    Who Should TakeITIL 4 Foundation Certification Training in Hong Kong?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    HKD 10600

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    HKD 10600

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 4 Foundation in Hong Kong?For Your ITSM Journey?

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Hong Kong that want a recognised IT service management foundation and a confident path to the exam. Our programmes combine accredited trainers, AXELOS and PeopleCert-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Hong Kong, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • Accredited training partner aligned to AXELOS and PeopleCert standards
    • Experienced, accredited trainers with real ITSM and ITIL practice expertise
    • Flexible learning formats for individuals, teams and corporate groups
    • Online (live virtual) and classroom training to fit your schedule
    • Structured courseware, practice questions and mock exams for exam readiness
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across Hong Kong and worldwide

    60+

    Certification Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained

    100+

    Countries Supported

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in Hong KongInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Hong Kong

    Grand Hyatt Hong Kong, Convention Avenue, Wan Chai North, Wan Chai District, Wan Chai District, Hong Kong Island Hong Kong Island, Hong Kong, China

    ITIL 4 Foundation Training Location in Hong Kong

    JW Marriott Hotel Hong Kong, Justice Drive, Tamar, Admiralty, Central and Western District, Hong Kong Island Hong Kong Island, Hong Kong, China

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    Corporate ITIL 4 Foundation Training in Hong KongFor Your Teams

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    • Suitable for small, medium and large service and IT operations teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Hong Kong and global locations

    Leading Organisations

    HSBCStandard CharteredCathay PacificMTR CorporationHKTBank Of China (HK)

    What Our Learners Say

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    Passed First Time and Applying It at Work

    "The trainer made the Service Value System and guiding principles easy to follow, and the mock exams mirrored the real questions. I passed the ITIL 4 Foundation exam first time and now use the practices on our service desk."

    Wong Ka-fai

    Service Desk Analyst

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    A Clear, Practical Introduction to ITSM

    "Coming from IT support, this course gave me the structured ITSM vocabulary I was missing. The sessions were practical and the practice questions built my confidence ahead of the exam."

    Chan Mei-ling

    IT Support Engineer

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    Strong Content and Flexible Delivery

    "Well-paced live online training with real examples from financial services. The four dimensions and key practices finally clicked for me, and the exam felt manageable after the revision support."

    Samuel Lee

    IT Analyst

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    A Shared Service Management Language for the Team

    "We trained our whole service operations team and now everyone shares the same language for incidents, changes and service levels. Delivery has become noticeably more consistent."

    Priscilla Ho

    IT Service Delivery Lead, Banking Sector

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    Reliable Corporate Training Partner

    "Invensis Learning organised tailored ITIL 4 Foundation training for our managed-services group. The scheduling was flexible, the trainer was excellent, and our team certification rate was very strong."

    Anand Raman

    Learning and Development Manager, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised, entry-level ITSM credential valued by Hong Kong's banks, fintechs, insurers and managed-service providers. With most local leaders reporting an IT talent shortage, certified service management professionals are in demand across the city.

    General

    Is the ITIL 4 Foundation certification worth it in Hong Kong?

    Yes. ITIL 4 Foundation is a globally recognised, entry-level ITSM credential valued by Hong Kong's banks, fintechs, insurers and managed-service providers. With most local leaders reporting an IT talent shortage, certified service management professionals are in demand across the city.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces modern IT service management and suits IT and business professionals, including service desk staff, support engineers, analysts and managers.

    Do I need any prerequisites to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. It is designed as an accessible entry point, so no prior ITIL or ITSM experience is required to enrol or sit the exam.

    Is ITIL 4 Foundation recognised internationally?

    Yes. ITIL is one of the most widely adopted IT service management frameworks worldwide, and the AXELOS credential is recognised by employers globally, including across Hong Kong and the wider Asia Pacific region.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification within the cycle.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Verify whether the exam voucher is bundled when you enrol. Request a quote to confirm what is included for your chosen format.

    How much does ITIL 4 Foundation training cost in Hong Kong?

    Pricing varies by format, schedule and whether the exam voucher is included, so the fee is available on request. Speak with a learning advisor for current Hong Kong pricing and group options.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam voucher while others price it separately. PeopleCert exam pricing varies by region, so confirm the inclusion before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and cross-functional teams. Contact us for a tailored quote for your team.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and you can sit it online with PeopleCert proctoring or at an authorised test centre.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam tests knowledge and comprehension of ITIL 4 concepts, the Service Value System and core practices.

    How many questions are on the exam and how long is it?

    The ITIL 4 Foundation exam has 40 questions and lasts 60 minutes. It is a single-answer, multiple-choice format aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    How do I book the ITIL 4 Foundation exam?

    Exams are scheduled and delivered through PeopleCert. You can choose online proctored delivery, available 24/7, or an authorised test centre. Our team can guide you through scheduling once you are ready.

    What if I do not pass the exam on the first attempt?

    You can resit the exam, and our trainers provide revision support and practice resources to help you prepare. Confirm the current PeopleCert resit policy and any fees at the time of booking.

    Course Content

    Can a beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is designed for beginners and needs no prior ITSM experience. The training builds the concepts step by step, supported by examples, practice questions and trainer guidance.

    What topics are covered in the training?

    The course covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    What learning resources are provided?

    You receive accredited courseware, practice questions, mock exams and revision support. Materials map to the current ITIL 4 Foundation syllabus so your preparation stays aligned to what the exam assesses.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System, guiding principles, four dimensions and core practices.

    How long is the ITIL 4 Foundation training?

    The Foundation training is commonly delivered over two days in live virtual or classroom formats. Self-paced options are also available, so you can choose the schedule that fits your needs.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Hong Kong?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule and learning style. See upcoming batches to get started.

    How soon can I start?

    New batches run regularly across Hong Kong-friendly time zones for live virtual and classroom training, and self-paced learning lets you start immediately. Check upcoming schedules or ask an advisor for the next available cohort.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.