How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, a dedicated Value Stream Mapping and Management topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

Is ITIL 5 Foundation recognised in Hong Kong?

Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by Hong Kong employers across banking, fintech, telecoms and the public sector, as well as worldwide. PeopleCert operates in over 200 countries.

Who should take ITIL 5 Foundation training?

ITIL 5 Foundation suits IT and business professionals at any stage, including service desk and IT operations staff, digital product owners, DevOps and Agile practitioners, and anyone moving up from ITIL 4. There are no prerequisites, so beginners are welcome.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

How much does ITIL 5 Foundation training cost in Hong Kong?

ITIL 5 Foundation training fees in Hong Kong vary by format and inclusions, and are quoted in HK$. Bundled training and exam packages are available. For a current price and upcoming batches, request a quote or talk to a learning advisor.

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes AXELOS-aligned courseware, instructor-led sessions across all nine topic areas, practice questions and mock exams, learner support, and a course completion certificate. The PeopleCert exam voucher is often bundled; confirm inclusion when you enrol.

Is the ITIL 5 Foundation exam fee included in the training price?

It depends on the package. ITIL 5 Foundation is often sold as a combined training and exam bundle, but an exam voucher can also be purchased separately through PeopleCert. Ask us which option applies to your chosen batch and we will confirm the details.

Do you offer corporate or group discounts for ITIL 5 training?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and transformation teams. Contact us for a tailored group quote for your organisation.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you or your team.

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam has 40 multiple-choice questions in 60 minutes. It is closed book with single-answer questions and is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

What is the passing score for the ITIL 5 Foundation exam?

The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are built around this format to help you prepare with confidence.

Do I need ITIL 4 or prior experience to sit the exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Holders of ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required.

Where can I take the ITIL 5 Foundation exam in Hong Kong?

You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through the training and exam package.

What happens if I do not pass the exam the first time?

You can re-sit the ITIL 5 Foundation exam. Our trainers provide first-attempt guidance, and selected plans include retake support to help you prepare again. Confirm the current re-sit policy and any fees at peoplecert.org before booking.

What topics does the ITIL 5 Foundation training cover?

The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Can a complete beginner take this course?

Yes. ITIL 5 Foundation is designed as an accessible entry point, with no prior ITIL or ITSM knowledge required. The instructor-led sessions build understanding step by step, supported by examples, exercises and practice questions.

How long is the ITIL 5 Foundation training programme?

The programme runs for 16 hours, typically delivered as two full days or four half-day sessions. This covers all nine Foundation topic areas and prepares you for the 40-question ITIL 5 Foundation exam.

Are practice tests and mock exams included?

Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the closed-book, single-answer format, so you can identify weak areas and build exam readiness before the real thing.

Is the courseware aligned to the latest ITIL version?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you learn the latest digital-era service management content rather than an older edition.

How do I enrol in the ITIL 5 Foundation course in Hong Kong?

You can enrol through the Invensis Learning website. Choose your preferred format and batch, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

What training formats are available?

We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training. This lets you pick the format that fits your schedule and learning style in Hong Kong.

How soon can I start ITIL 5 Foundation training?

New batches run regularly, and self-scheduling options mean you can often start within a short time. See upcoming schedules or speak with a learning advisor to find the next batch that suits you.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or move to another batch, and selected plans allow you to attend the training again. Contact our support team to arrange a transfer.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before you book.

ITIL Version 5 Foundation Training in Hong Kong

On the Current Syllabus

Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Hong Kong. Aligned to the AXELOS (PeopleCert) Version 5.0 syllabus, this programme prepares IT and business professionals to master digital product and service management, the ITIL Value System and value stream management, and to sit the ITIL 5 Foundation exam with confidence.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

5K+ already enrolled

4.5 (24+ Reviews)

10 enrolled this week

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Hong Kong

Starts from

HKD 10940

What Is ITIL Version 5 Foundation Certification Training in Hong Kong?Your Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert), covering digital product and service management, the ITIL Value System, value co-creation and value stream management. ITIL Version 5 Foundation certification training in Hong Kong from Invensis Learning gives IT and business professionals a modern, digital-era grounding in service management and prepares them for the globally recognised ITIL 5 Foundation exam.

Hong Kong's push into fintech, smart banking and digital public services has made structured service management a priority, and employers from HSBC to HKT increasingly value current-edition ITIL knowledge. The credential suits service desk analysts, IT operations staff, digital product owners and DevOps practitioners who want to speak the language of value that boards and CIOs expect.

Delivered in live online and classroom formats over a 16-hour programme, the training builds real capability across all nine Foundation topic areas. Start your ITIL 5 journey with Invensis Learning and earn a credential recognised across Hong Kong and worldwide.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hong Kong, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Hong Kong designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Hong Kong
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Hong Kong

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Hong Kong
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Hong Kong
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in Hong KongDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from Getting ITIL 5 CertifiedSkills Hong Kong Employers Value

For Individuals

ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5 Foundation exam. The programme suits service desk staff, IT operations professionals, product owners and DevOps practitioners who want current-edition ITSM knowledge. Whether you are moving up from ITIL 4, entering service management for the first time, or working in Hong Kong's banking, fintech or public sector, this training builds skills aligned with digital-era expectations.

If you want to prove your service management knowledge with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the seven guiding principles and value stream techniques, plus exam preparation and a supported path to certification.

Earn a globally recognised, entry-level ITIL 5 credential from AXELOS (PeopleCert)
Speak the modern service management language Hong Kong CIOs and boards expect
Stand out for service desk, service delivery and IT operations roles across the city
Master the ITIL Value System, guiding principles and value stream management
Apply digital product and service lifecycle thinking to real IT delivery
Prepare thoroughly for the 40-question, closed-book ITIL 5 Foundation exam
Build a foundation for higher ITIL 5 qualifications and career progression
Hold a credential valid for three years and portable across sectors and borders

For Organizations

ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with current-edition ITIL knowledge and practical skills. The training can be delivered for IT departments, service desks or transformation teams. For organisations modernising IT service delivery in Hong Kong, this training provides a scalable, flexible way to standardise practices and connect delivery to value.

If your teams struggle to link IT services to business outcomes, ITIL 5 Foundation training creates a common service management language. Teams gain a consistent approach to value co-creation, the four dimensions and continual improvement.

Builds a shared, modern service management language across IT teams
Aligns digital product and service delivery to business value and strategy
Standardises practices such as incident, problem and change enablement
Supports digital transformation across banking, fintech and public services
Enables customised, onsite or live virtual delivery for teams in Hong Kong
Improves flow and reduces waste through value stream management
Strengthens in-house ITSM capability and reduces reliance on outside consultants
Prepares whole teams for the ITIL 5 Foundation credential together

ITIL V5 Foundation Exam Format in Hong KongWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Hong Kong

The total cost of getting ITIL V5 Foundation certified in Hong Kong includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Hong Kong delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Hong Kong is HKD 10940

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Skills Take Your Career in Hong KongRoles, Demand and Pay

ITIL 5 Foundation has become a practical marker of modern service management skill across Hong Kong, valued by banks, fintechs, telecoms and public-sector employers running large digital service operations. As firms shift to services-led IT and battle a deep talent shortage, professionals who understand value-led service management are increasingly sought after. Roles range from service desk analyst to service delivery manager and head of IT service management, and here is what the market is telling us right now.

HK$600,000

Average IT Manager salary, Hong Kong

per year, PayScale 2026

HK$537,000

Service Delivery Manager salary, Hong Kong

average, JobsDB and Indeed 2026

74%

Business leaders needing more talent

Hong Kong, Morgan McKinley 2026

800+

FinTech firms operating in Hong Kong

InvestHK 2026

SECTORS HIRING

—Banking, Financial Services and Insurance
—Fintech and Digital Payments
—Telecommunications and Technology
—Government and Public Services
—Consulting and IT Outsourcing
—Transport, Logistics and Aviation

GROWTH TRENDS

—Fintech boom with 800+ firms driving IT service demand
—Enterprises shifting to services-led IT and outsourcing models
—Acute IT talent shortage across 75% of technology firms
—Digital government and smart city initiatives scaling
—Cloud, AI and cybersecurity raising service governance needs
—Current-edition ITIL knowledge valued as ITIL 4 ages

Sources: PayScale, JobsDB, Indeed, Glassdoor (Hong Kong) 2026; Morgan McKinley, TEKsystems, InvestHK 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Hong Kong : Salary Insights and Trends

Hiring Companies in Hong Kong

HK$216K

Min

HK$300K

Average

HK$420K

Max

PayScale · Indeed (Hong Kong) 2026

HSBCHKTCathay PacificHong Kong Jockey Club

Source: HSBC · HKT · Cathay Pacific · Hong Kong Jockey Club

Market Forces Making ITIL 5 Skills Essential in Hong Kong

Deep IT Talent Shortage

Over 75% of Hong Kong technology firms cannot fill critical roles, and 60% of leaders call the IT skills gap their biggest barrier to adopting new technology. Current-edition ITIL talent helps close it.

ITIL 5 builds current service management skills

Services-Led IT Shift

Enterprises are moving from capital projects to operational service models, fuelling demand for IT outsourcing and service management. ITIL 5 gives teams the value-led framework this shift needs.

ITIL 5 gives teams a value-led framework

Fintech and Banking Scale

With 800+ fintech firms and third place globally for fintech investment, Hong Kong banks run vast digital service portfolios that need disciplined incident, change and value stream management.

ITIL 5 builds incident and change discipline

Digital Government Push

Smart city and digital public services expand the volume of citizen-facing digital products, demanding the structured service lifecycle management that ITIL 5 Foundation teaches.

ITIL 5 teaches service lifecycle management

Ageing ITIL 4 Knowledge

As service management evolves into the digital era, employers increasingly seek current Version 5.0 knowledge over older editions, making ITIL 5 Foundation a timely credential.

ITIL 5 keeps your knowledge current

Value and Cost Pressure

Boards want proof that IT spend creates value. Value stream mapping and continual improvement in ITIL 5 help teams cut waste and connect service delivery to business outcomes.

ITIL 5 builds value stream and improvement skills

Sources: TEKsystems, Morgan McKinley, InvestHK, Technavio (Hong Kong) 2026.

ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that connects IT delivery to business value. Start your ITIL 5 journey today.

Your Hong Kong Career Transformation

Your Career Before and After ITIL 5

A Clear Step up in Hong Kong

Hong Kong's IT market is shifting to services-led delivery and digital transformation, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.

Today

Salary capped with limited leverage in a competitive market

After ITIL 5

IT Manager roles in Hong Kong average around HK$600,000, with senior bands far higher

Today

Overlooked for roles that list ITIL among preferred skills

After ITIL 5

Eligible for service management roles across banking, fintech and the public sector

Today

Confident in tools, but employers want value-led service thinking

After ITIL 5

Fluent in the ITIL Value System, guiding principles and value stream management

You earn your ITIL 5 Foundation

Before

Service management skills based on older ITIL editions or none at all

Now you have

A current ITIL 5 (Version 5.0) credential from AXELOS (PeopleCert)

Before

IT work seen as reactive support with little strategic value

Now you have

A value-led approach that links IT services to business outcomes

Before

Limited to task-level roles with narrow responsibility

Now you have

A clear route into service delivery and IT service management leadership

Before

Recognition that fades when you change employer or sector

Now you have

A globally recognised credential that travels across Hong Kong and beyond

"The gap between running IT tasks and managing services for value is increasingly a recognised credential, and Hong Kong's leading employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, JobsDB, Indeed (Hong Kong) 2026.

How to Get ITIL V5 Foundation Certified in Hong KongStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Hong Kong is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The Service Management Skills You Will MasterGrounded in the ITIL 5 Syllabus

This ITIL 5 Foundation programme helps you build modern service management knowledge and exam readiness across all nine Foundation topic areas. By the end, you can apply value-led thinking, the ITIL Value System and value stream techniques to real IT service delivery.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern ITIL 5 practice.

The ITIL Value System

Learn how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system for co-creating value.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

The Product and Service Lifecycle

Master the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create value.

ITIL Management Practices

Explore how ITIL 5 management practices such as incident, problem and change enablement give teams consistent, effective ways of working adapted to their own context.

Value Stream Mapping and Management

Identify, map and manage value streams to improve flow, visibility and outcomes, using flow metrics to reduce waste and drive continual improvement.

Who Should TakeITIL V5 Foundation Certification Training in Hong Kong?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

HKD 10940

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis Learning for Your ITIL 5 Training in Hong KongAccredited, Expert-Led and Flexible

Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Hong Kong looking to build modern service management capability and pass the ITIL 5 Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. As a leading ITIL Version 5 Foundation training company in Hong Kong, whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
Experienced, accredited trainers with real IT service management backgrounds
Flexible live online and classroom formats that fit working professionals
16-hour programme covering all nine ITIL 5 Foundation topic areas
Practice questions and mock exams aligned to the 40-question exam format
Dedicated learner support before, during and after training
ISO 9001:2015 and ISO 27001:2022 certified training operations
Trusted by professionals and teams across Hong Kong and worldwide

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in Hong KongInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL Version 5 Foundation Training Location in Hong Kong

Grand Hyatt Hong Kong, Convention Avenue, Wan Chai North, Wan Chai District, Wan Chai District, Hong Kong Island Hong Kong Island, Hong Kong, China

ITIL Version 5 Foundation Training Location in Hong Kong

JW Marriott Hotel Hong Kong, Justice Drive, Tamar, Admiralty, Central and Western District, Hong Kong Island Hong Kong Island, Hong Kong, China

ITIL 5 Foundation Corporate Training in Hong KongFor Your Teams

Suitable for small, medium and large IT and service teams
Customised schedules aligned with your team's availability
Flexible onsite, live virtual or hybrid delivery across Hong Kong
Accredited trainers with real service management experience
Role-based examples from banking, fintech and public-sector IT
Dedicated coordination and support for group training programmes
Scalable delivery for teams across Hong Kong and global offices

What Our Learners Say

Passed on My First Attempt

"The ITIL 5 Foundation course made the Value System and guiding principles genuinely click for me. The mock exams matched the real format, and I passed the 40-question exam on my first sitting."

Wai Kit Chan

IT Service Desk Lead

0/0

Practical and Easy to Apply

"Coming from an operations background, I finally understand how value streams and the product and service lifecycle connect. The trainer used real Hong Kong service scenarios that I could apply at work straight away."

Amy Ho

IT Operations Analyst

0/0

Right Edition for Modern Delivery

"As a DevOps engineer I wanted current ITIL knowledge, not an older edition. The Version 5.0 content on continual improvement and value stream management fitted my delivery work perfectly."

Rahul Sharma

DevOps Engineer

0/0

A Shared Language for Our Team

"We trained a full support team with Invensis Learning. The onsite delivery was flexible around our roster, and the team now shares one service management language. Incident and change handling has become far more consistent."

Karen Leung

IT Training Manager, Banking Sector

0/0

Strong Corporate Rollout

"Rolling out ITIL 5 Foundation across our service teams helped us tie IT delivery to business value. The corporate programme was well coordinated and the reporting kept our L&D team informed throughout."

Marcus Tang

Head of Service Management, Insurance Sector

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

ITIL 4 Foundation

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value in modern digital environments.

ITIL Version 5 Foundation Training in Hong Kong

What Is ITIL Version 5 Foundation Certification Training in Hong Kong?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in Hong KongDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from Getting ITIL 5 CertifiedSkills Hong Kong Employers Value

ITIL V5 Foundation Exam Format in Hong KongWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Hong Kong

Where ITIL 5 Skills Take Your Career in Hong KongRoles, Demand and Pay

SECTORS HIRING

GROWTH TRENDS

Market Forces Making ITIL 5 Skills Essential in Hong Kong

Deep IT Talent Shortage

Services-Led IT Shift

Fintech and Banking Scale

Digital Government Push

Ageing ITIL 4 Knowledge

Value and Cost Pressure

Your Career Before and After ITIL 5

A Clear Step up in Hong Kong

How to Get ITIL V5 Foundation Certified in Hong KongStep-by-Step Certification Process

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The Service Management Skills You Will MasterGrounded in the ITIL 5 Syllabus

Digital Product and Service Management

The ITIL Value System

The Seven Guiding Principles

The Product and Service Lifecycle

ITIL Management Practices

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Hong Kong?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Live Virtual Training

Why Choose Invensis Learning for Your ITIL 5 Training in Hong KongAccredited, Expert-Led and Flexible

ITIL Version 5 Foundation Training Locations in Hong KongInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 5 Foundation Corporate Training in Hong KongFor Your Teams

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