On the Current Syllabus
Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Hong Kong. Aligned to the AXELOS (PeopleCert) Version 5.0 syllabus, this programme prepares IT and business professionals to master digital product and service management, the ITIL Value System and value stream management, and to sit the ITIL 5 Foundation exam with confidence.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
HKD 10940
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hong Kong, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills Hong Kong Employers Value
For Individuals
ITIL 5 Foundation training helps professionals build modern service management capability and prepare for the ITIL 5 Foundation exam. The programme suits service desk staff, IT operations professionals, product owners and DevOps practitioners who want current-edition ITSM knowledge. Whether you are moving up from ITIL 4, entering service management for the first time, or working in Hong Kong's banking, fintech or public sector, this training builds skills aligned with digital-era expectations.
If you want to prove your service management knowledge with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the seven guiding principles and value stream techniques, plus exam preparation and a supported path to certification.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with current-edition ITIL knowledge and practical skills. The training can be delivered for IT departments, service desks or transformation teams. For organisations modernising IT service delivery in Hong Kong, this training provides a scalable, flexible way to standardise practices and connect delivery to value.
If your teams struggle to link IT services to business outcomes, ITIL 5 Foundation training creates a common service management language. Teams gain a consistent approach to value co-creation, the four dimensions and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation has become a practical marker of modern service management skill across Hong Kong, valued by banks, fintechs, telecoms and public-sector employers running large digital service operations. As firms shift to services-led IT and battle a deep talent shortage, professionals who understand value-led service management are increasingly sought after. Roles range from service desk analyst to service delivery manager and head of IT service management, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Hong Kong : Salary Insights and Trends
Hiring Companies in Hong Kong
PayScale · Indeed (Hong Kong) 2026
Source: HSBC · HKT · Cathay Pacific · Hong Kong Jockey Club
ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that connects IT delivery to business value. Start your ITIL 5 journey today.
Your Hong Kong Career TransformationHong Kong's IT market is shifting to services-led delivery and digital transformation, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.
Sources: PayScale, JobsDB, Indeed (Hong Kong) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Hong Kong is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Grounded in the ITIL 5 Syllabus
This ITIL 5 Foundation programme helps you build modern service management knowledge and exam readiness across all nine Foundation topic areas. By the end, you can apply value-led thinking, the ITIL Value System and value stream techniques to real IT service delivery.
Understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern ITIL 5 practice.
Learn how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system for co-creating value.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.
Master the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create value.
Explore how ITIL 5 management practices such as incident, problem and change enablement give teams consistent, effective ways of working adapted to their own context.
Identify, map and manage value streams to improve flow, visibility and outcomes, using flow metrics to reduce waste and drive continual improvement.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
HKD 10940
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led and Flexible
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Hong Kong looking to build modern service management capability and pass the ITIL 5 Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. As a leading ITIL Version 5 Foundation training company in Hong Kong, whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Hong Kong
Grand Hyatt Hong Kong, Convention Avenue, Wan Chai North, Wan Chai District, Wan Chai District, Hong Kong Island Hong Kong Island, Hong Kong, China
ITIL Version 5 Foundation Training Location in Hong Kong
JW Marriott Hotel Hong Kong, Justice Drive, Tamar, Admiralty, Central and Western District, Hong Kong Island Hong Kong Island, Hong Kong, China
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value in modern digital environments.