Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern ITSM

    ITIL 4 Foundation certification training in Hungary gives you the language and best practice of modern IT service management, the framework most Budapest shared-services centres and IT employers run their support operations on. ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert, and it needs no prior experience or formal prerequisites. You learn the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain and the core management practices such as incident, problem and change enablement. The course is built around the current ITIL 4 edition and the official Foundation syllabus, so what you study maps directly to the 40-question exam. Whether you work on a service desk, in an SSC or GBS team, or you are moving into IT operations, this credential proves you can speak the framework employers across Hungary already use. Start your ITIL journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hungary, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Hungary, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in HungaryDo You Qualify for the ITIL 4 Foundation Exam?

    Why the ITIL 4 Framework Pays OffFor Your IT Service Management Career

    ITIL 4 Foundation Exam Format in HungaryWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Hungary

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in HungaryWhy Earn the ITIL Credential?

    ITIL 4 Foundation has become a baseline credential for IT service management work across Hungary, valued by shared-services centres, IT outsourcers, banks, automotive IT functions and telecoms that run large support operations. As nearly 300 SSCs evolve into digital hubs and the IT outsourcing market keeps growing, employers want staff who already speak the ITIL framework. Demand runs from service desk analyst up to service delivery and IT service manager, and here is what the Hungarian market is telling us right now.

    What Is Driving ITSM Demand Across Hungary?

    ITIL 4 Foundation is more than a certificate. It is a career enabler for IT service management professionals in Hungary. Join people who run reliable, value-led services and speak the framework employers use. Start your journey today.

    Your Hungary Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Hungary's IT services and shared-services market is expanding with digital transformation and outsourcing growth, and employers increasingly separate framework-certified staff from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert, Fizetesek.hu (Hungary) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in HungaryStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Hungary is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 FoundationFramework Knowledge You Can Apply at Work

    ITIL 4 Foundation training builds the framework knowledge and practical vocabulary you need to support and improve IT services. By the end, you can describe the Service Value System, apply the guiding principles, and work with the core ITIL 4 practices employers expect.

    Service Management Fundamentals

    Explain what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty, so you can frame everyday IT work in ITIL 4 terms.

    The Service Value System

    Describe how the ITIL 4 Service Value System brings together governance, the Service Value Chain, practices and continual improvement to turn demand into value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real decisions and improvements at work.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Core ITIL 4 Practices

    Work confidently with key practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and key metrics to measure service performance and drive steady, evidence-based improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Hungary?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    HUF 340880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    HUF 340880

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Hungary?

    Invensis Learning is a trusted ITIL 4 Foundation training company in Hungary, delivering accredited ITIL 4 Foundation certification training for individual professionals and organisations building IT service management capability. Our programmes combine experienced ITSM instructors, accredited courseware aligned to AXELOS and PeopleCert, flexible delivery formats, and learner-focused exam preparation. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam success. We hold ISO 9001:2015 and ISO 27001:2022 certifications, reflecting our commitment to quality and information security.

    • Accredited ITIL 4 courseware aligned to AXELOS and PeopleCert standards
    • Experienced ITSM trainers with real service management practice
    • Flexible live virtual, classroom and corporate delivery for Hungary
    • Structured exam preparation for the 40-question ITIL 4 Foundation exam
    • Practice questions, mock tests and revision support included
    • Customised group schedules for SSC, GBS and IT teams
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

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    Training Courses

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    Hours of Expert Training Delivered

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in HungaryInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Hungary

    Corinthia Grand Hotel Royal, 43-49, Erzsébet körút, Erzsébetváros, VII. kerület, Budapest, Közép-Magyarország, 1073, Magyarország

    ITIL 4 Foundation Training Location in Hungary

    Hilton Budapest, 1-3, Hess András tér, Vár, I. kerület, Budapest, Közép-Magyarország, 1014, Magyarország

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    Corporate ITIL 4 Training for TeamsFor Your Workforce in Hungary

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    • Suitable for small, medium and large IT and service-desk teams
    • Customised schedules aligned to your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced ITSM trainers with shared-services and IT operations expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Hungary and global locations

    Leading Organisations

    Deutsche Telekom IT SolutionsNTT DATAMOL GroupE.ONUniCreditContinental

    What Our Learners Say

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    Passed First Time and Using It at Work

    "The training made the Service Value System and guiding principles genuinely clear, and the mock exams matched the real test closely. I passed the ITIL 4 Foundation exam first time and now use the framework daily on our service desk."

    Gabor Nagy

    Service Desk Analyst

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    A Clear First Step into IT Service Management

    "As a career changer moving into IT support, I needed a structured start. The trainer explained incident, problem and change practices with real examples, and the courseware was easy to follow. It helped me land a role in a Budapest SSC."

    Eszter Kovacs

    IT Support Specialist

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    Practical Framework Knowledge

    "Practical and well paced. The continual improvement and metrics sessions changed how I think about service quality. The revision quizzes were the most useful part of my preparation."

    Balint Toth

    Junior IT Operations Analyst

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    Standardised How Our Team Works

    "We enrolled our whole support team and the live virtual delivery fitted around shift patterns. The shared ITIL vocabulary improved how our analysts describe and handle incidents, and SLA conversations are far more consistent now."

    Katalin Szabo

    Learning and Development Lead, Shared Services

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    Faster Onboarding for New Joiners

    "Invensis Learning customised the schedule and examples to our service catalogue. The accredited courseware and trainer expertise gave our new joiners a common framework fast, which shortened onboarding across the GBS centre."

    Zoltan Varga

    IT Service Delivery Manager, GBS

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    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a widely recognised entry-level IT service management credential valued by Hungary's shared-services centres, IT outsourcers, banks and telecoms. It proves you understand the framework employers run their support operations on, and it opens service desk and ITSM roles where salaries rise into the millions of forint.

    General

    Is the ITIL 4 Foundation certification worth it in Hungary?

    Yes. ITIL 4 Foundation is a widely recognised entry-level IT service management credential valued by Hungary's shared-services centres, IT outsourcers, banks and telecoms. It proves you understand the framework employers run their support operations on, and it opens service desk and ITSM roles where salaries rise into the millions of forint.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, owned by AXELOS and examined by PeopleCert. It introduces modern IT service management through the Service Value System and core practices. It suits service desk agents, IT support staff, SSC and GBS team members, and anyone moving into IT operations.

    Do I need prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and needs no prior ITIL or work experience. It is designed as an accessible entry point for IT and business professionals alike, so beginners and career changers in Hungary can start straight away.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos scheme or by passing a higher ITIL 4 qualification. Verify the current renewal requirements at peoplecert.org.

    Why choose Invensis Learning for ITIL 4 training in Hungary?

    Invensis Learning delivers accredited ITIL 4 courseware aligned to AXELOS and PeopleCert, with experienced ITSM trainers and flexible live virtual and corporate delivery across Hungary. You get structured exam preparation, practice tests and dedicated support to move from study to certified.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited ITIL 4 courseware, instructor-led sessions, practice questions, mock exams, revision resources and learner support. Many learners take training and exam as a combined package. Speak with a learning advisor to confirm what your plan includes and request a quote.

    How much does ITIL 4 Foundation training cost in Hungary?

    Pricing varies by delivery format and whether the exam is bundled, so the fee is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Contact us for a tailored quote for individual or group training.

    Is the exam fee included in the training price?

    It depends on the package you choose. Training and the PeopleCert exam are often purchased together as a bundle, but the exam can also be booked separately. Ask a learning advisor which option suits you and request current pricing.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, SSC and GBS teams across Hungary. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that fits you and to request a quote.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the official ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It can be taken online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. There are no formal prerequisites to sit it. The exam tests knowledge and comprehension of ITIL 4 key concepts and the Service Value System.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 out of the 40 questions answered correctly. Our training and mock exams are built around the official syllabus to help you reach that mark with confidence.

    How do I book and take the exam?

    The exam is delivered by PeopleCert. You can sit it online with remote proctoring, available around the clock, or at an authorised test centre. Our team can guide you through scheduling once your training is complete.

    What if I do not pass on the first attempt?

    If you do not pass first time, you can re-sit the exam through PeopleCert; a re-examination fee applies. Our training includes practice questions and mock exams to maximise your readiness, and our trainers support your revision. Confirm re-sit policy details at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, core ITIL practices, continual improvement, service level agreements and key metrics, all aligned to the official ITIL 4 Foundation syllabus.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed for beginners and needs no prior experience or prerequisites. The trainer explains every concept from first principles with real examples, so professionals new to IT service management can follow comfortably.

    What learning resources are provided?

    You receive accredited ITIL 4 courseware, practice questions, full-length mock exams, revision aids and trainer-led discussions. These materials map to the ITIL 4 Foundation syllabus to help you identify weak areas and build exam readiness.

    Is the courseware aligned with the current ITIL 4 edition?

    Yes. The courseware is accredited and aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so what you study matches the live exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, topic quizzes and full-length mock exams that mirror the 40-question format, helping you measure progress and build confidence before exam day.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, accredited courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule. Online live virtual delivery is popular with working professionals across Hungary.

    How soon can I start?

    New batches run regularly, and self-paced options let you begin immediately. See upcoming schedules on our website or talk to a learning advisor to find the next live virtual cohort that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.