From Study to Certified
Build modern digital service management skills with instructor-led ITIL 5 training for professionals across Indonesia. Aligned to the AXELOS ITIL 5 (Version 5.0) syllabus and led by PeopleCert-accredited trainers, this programme readies you for the ITIL 5 Foundation exam and the service roles Indonesian employers are hiring for.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
USD 1275
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Indonesia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps IT and business professionals understand how modern digital products and services create value and how to keep them reliable. The credential suits service desk staff, IT operations professionals, DevOps and Agile practitioners, and product owners who want a current, digital-era service management framework. Whether you are new to ITIL or updating from ITIL 4, the training equips you with the concepts, terminology and practices that Indonesian IT, banking and digital employers expect.
If you want a globally recognised, current-edition credential that opens service management roles, ITIL 5 Foundation is a clear first step. You gain a structured, exam-ready foundation and the confidence to apply value streams and continual improvement at work.
For Organizations
ITIL 5 group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for IT operations groups, service desks, or whole digital delivery functions. For organisations modernising under cloud and digital transformation programmes, this training provides a scalable, flexible way to raise service quality and governance.
If your teams handle incidents and changes in ad hoc ways, ITIL 5 training creates a common service management language. Teams gain a standardised approach to value co-creation, continual improvement and reliable digital service delivery.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is becoming a baseline credential for service management careers in Indonesia, valued by banks, telecoms, e-commerce platforms and IT services firms modernising their digital operations. As the IT services market grows and cloud adoption accelerates under OJK mandates, employers want certified people who can keep digital services reliable and aligned to value. Demand runs from service desk analyst through to IT operations and service manager, and here is what the market shows.
ITIL 5 Foundation is more than a certificate. It is the modern language of digital service management that Indonesian employers are hiring for. Start your ITIL 5 journey today.
Your Indonesia Career TransformationIndonesia's digital economy is expanding fast, and employers increasingly separate professionals who can govern digital services from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.
Sources: Glassdoor, SalaryExpert, Jobstreet (Indonesia) 2026.
The ITIL V5 Foundation certification path in Indonesia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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This ITIL 5 Foundation training builds practical, exam-ready capability across all nine topic areas of the Version 5.0 syllabus, from the ITIL Value System to value stream management. By the end you can apply modern digital service management thinking at work.
Explain how modern digital products and services create value across their lifecycle, and how continual improvement is built in from the start rather than bolted on.
Weigh outcomes, costs, risks, experience and sustainability, and show how providers, consumers and stakeholders co-create value together instead of value being delivered alone.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service and component.
Describe how governance, value chain activities, practices and improvement fit together, and apply the seven guiding principles to real service decisions.
Understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support, and the role of ITIL's management practices.
Identify, map and manage value streams to improve flow, visibility and outcomes, and work through the ITIL continual improvement model step by step.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1275
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted ITIL Version 5 Foundation training company in Indonesia, Invensis Learning is an accredited training provider that has delivered more than 121,000 hours of expert training to over 50,000 professionals worldwide. Our ITIL 5 Foundation programme is led by PeopleCert-accredited trainers and aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus, combining structured courseware, practical examples and full exam preparation. Whether you enrol as an individual or plan corporate training for your team in Indonesia, our ISO 9001:2015 and ISO 27001:2022 certified operation delivers a professional learning experience built around real-world application and measurable outcomes.
1-to-1
Doubt-Clearing Sessions
60+
Global Course Portfolio
100+
Countries Served
ISO 9001
Quality Management
ISO 9001:2015 Certified
ISO 27001:2022 Certified
Secure SSL Encryption
Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL Version 5 Foundation Training Location in Indonesia
Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia
ITIL Version 5 Foundation Training Location in Indonesia
Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia
Organisations We Support
Passed on My First Attempt
"The trainer made the ITIL Value System and value streams easy to grasp, and the mock exams mirrored the real paper. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles in my daily service desk work."
Andi Pratama
IT Service Desk Lead
0/0
A Smooth Update to ITIL 5
"Coming from ITIL 4, I wanted to understand the digital product and service management focus in ITIL 5. The sessions were practical and current, and the four dimensions and lifecycle content already help me run incidents more calmly."
Siti Rahmawati
Incident Manager
0/0
Practical and Relevant
"Well-structured content and a knowledgeable trainer. The continual improvement model and value stream mapping were the most useful parts for me, and I could apply them to our cloud operations straight away."
Budi Santoso
IT Operations Analyst
0/0
Beginner Friendly and Confidence Building
"As a beginner with no ITIL background, I found the course welcoming and clear. The flashcards and practice questions built my confidence, and the certification has already helped me apply for service management roles."
Nadia Putri
Junior Service Management Analyst
0/0
Standardised Our Service Practice
"We enrolled our IT operations team for corporate ITIL 5 training. The delivery was flexible around our shifts, and the shared framework has standardised how we handle changes and service requests across the group."
Dewi Lestari
Learning and Development Manager, Banking Sector
0/0
Real Impact on Our Service Teams
"Invensis Learning delivered onsite ITIL 5 sessions for our service teams. The trainers used telecom examples that resonated, and we have seen clearer accountability and fewer repeat incidents since the training."
Rizky Hidayat
Head of IT, Telecommunications
0/0
4.6
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Locations Worldwide
99%
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.