Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledYour Route into Digital Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Indonesia introduces the VeriSM model and the management mesh, showing how an organisation can shape its own service management approach instead of following a single prescriptive framework. Governed by EXIN and based on the IFDC VeriSM framework, the credential is recognised internationally and sits at the entry point of the EXIN VeriSM scheme. It suits IT and business professionals across Indonesia's fast-growing digital economy who want a modern, flexible way to manage services in banking, fintech, telecoms and technology. With no prerequisites and a lifetime validity, VeriSM-F is an accessible first step. Start your VeriSM journey with Invensis Learning and prepare for the 40-question EXIN exam with confidence.

    Invensis Learning is an EXIN Accredited Training Provider in Indonesia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Indonesia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in IndonesiaDo You Qualify for the VeriSM™ Foundation Exam?

    Why VeriSM Foundation Is Worth EarningValue for Professionals and Organisations

    VeriSM Foundation Exam Format in IndonesiaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Indonesia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your VeriSM Career Outlook in IndonesiaRoles, Sectors and Growing Demand

    VeriSM Foundation is gaining traction across Indonesia's digital economy, where banks, fintechs, telcos and IT services firms run services on a mix of ITIL, Agile and DevOps. As these organisations mature service delivery, professionals who can apply a flexible, framework-agnostic approach are in demand. The credential supports roles from service desk analyst to IT service delivery manager and head of IT service management, and here is what the market is showing right now.

    Why Modern Service Management Skills Are in Demand in Indonesia

    VeriSM Foundation is more than a credential. It is a modern way to lead service delivery across frameworks. Join professionals building flexible, consumer-focused service management. Start your journey today.

    Your Indonesia Career Transformation

    From Fragmented Frameworks to a Unified Approach

    Your VeriSM Foundation Advantage

    Indonesia's service-led organisations increasingly separate professionals who can manage services in the digital age from those tied to a single framework. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, Jobstreet (Indonesia) 2026.

    How to Get VeriSM Foundation Certified in IndonesiaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Skills You Will BuildCapabilities for Modern Service Delivery

    Here is what you will learn in VeriSM Foundation: how to apply the VeriSM model, build a management mesh, and combine practices such as ITIL, Agile and DevOps to manage services in the digital age. The programme covers all seven EXIN topic areas.

    Modern Service Management Foundations

    Understand what a service is, how service organisations create value, and why digital transformation demands a flexible, outcome-focused approach to managing services.

    Building a Service Culture

    Learn how consumer-centric thinking, organisational values and ethical conduct shape a service culture that supports change and continuous improvement.

    People and Team Structures

    See how organisational structures, cross-functional collaboration and servant leadership influence service capability and the delivery of value.

    The VeriSM Model and Management Mesh

    Master the VeriSM model, governance, service management principles, and the management mesh that integrates resources, environment and practices into your own approach.

    Applying Progressive Practices

    Learn how to select and combine ITIL, Agile, DevOps, Lean and SIAM within the mesh, using each practice where it fits your organisation's context.

    Innovative Technologies and Getting Started

    Explore how cloud, AI, automation, IoT and analytics shape service delivery, and how organisations begin and evolve their VeriSM journey.

    Who Should TakeVeriSM Foundation Certification Training in Indonesia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1195

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Indonesia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1195

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose VeriSM Foundation Training in IndonesiaAccredited, Flexible, Learner-First

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Indonesia that want a modern approach to service management. Our programmes combine EXIN-aligned courseware, experienced trainers, flexible online and classroom formats, and dedicated learner support. Whether you enrol as an individual or plan team training, Invensis Learning is a trusted VeriSM Foundation training company in Indonesia and an ISO-certified training provider focused on practical understanding, real-world application and readiness for the EXIN exam.

    • EXIN-aligned VeriSM courseware built for the current exam
    • Experienced, accredited trainers with real service management practice
    • Live online, classroom and self-paced learning formats
    • Full preparation for the 40-question EXIN VeriSM exam
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Indonesia
    • Trusted by professionals and organisations worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in IndonesiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Indonesia

    Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia

    VeriSM Foundation Training Location in Indonesia

    Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia

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    Corporate VeriSM Foundation Training in IndonesiaFor Your Teams

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    • Suitable for small, medium and large service teams
    • Customised schedules aligned to team availability
    • Delivery via onsite, live virtual or blended formats
    • Trainers with real IT service management experience
    • Role-based, industry-relevant examples and case studies
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across Indonesia and beyond

    Trusted by Leading Organisations

    Telkom IndonesiaBank MandiriBCAGoToAstra InternationalIndosat Ooredoo Hutchison

    What Our Learners Say

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    Passed the EXIN Exam First Time

    "The VeriSM Foundation course finally connected ITIL, Agile and DevOps for me. I now understand how to pick the right practice for each situation, and I passed the EXIN exam on my first sitting."

    Andi Pratama

    IT Service Analyst

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    Practical and Easy to Apply

    "Clear trainers and practical examples made the management mesh easy to grasp. I now use the VeriSM model at work to shape how our team designs and improves services."

    Siti Rahmawati

    IT Service Delivery Coordinator

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    Modern and Relevant Content

    "A genuinely modern take on service management. The sessions on progressive practices and innovative technologies were the most useful part for my day-to-day role."

    Budi Santoso

    IT Operations Lead

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    Stronger Cross-Team Collaboration

    "We trained our service desk and delivery teams with Invensis. The shared VeriSM language improved collaboration across our IT and business units almost immediately."

    Dewi Lestari

    IT Training Manager, Banking Sector

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    Tailored Corporate Delivery

    "The corporate programme was tailored to our environment. Our teams now align services to customer outcomes far more consistently, and the trainers were excellent."

    Rudi Hartono

    Head of Service Operations, Telecommunications

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of VeriSM, the VeriSM model, the management mesh and VeriSM patterns, and how an organisation can define its own flexible service management approach.

    General

    What is the EXIN VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of VeriSM, the VeriSM model, the management mesh and VeriSM patterns, and how an organisation can define its own flexible service management approach.

    Who should take VeriSM Foundation?

    VeriSM Foundation suits IT and business professionals in any digitally-enabled organisation, from service desk analysts and delivery managers to ITIL holders seeking a broader view. There are no prerequisites, so it is open to all career stages.

    Is VeriSM Foundation worth it in Indonesia?

    Yes. Indonesia's banks, fintechs, telcos and IT services firms run services across many frameworks, so professionals who can apply a flexible, agnostic approach are in demand. The credential also supports progression into senior service management roles.

    What are the prerequisites for VeriSM Foundation?

    None. VeriSM Foundation has no formal prerequisites and requires no prior service management knowledge. It is the entry point to the EXIN VeriSM scheme and is open to both IT and business professionals.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you pass.

    Who governs the VeriSM Foundation certification?

    The certification is governed by EXIN, and the VeriSM framework was developed by the IFDC. VeriSM Foundation is the entry level of the EXIN VeriSM scheme, which continues through Essentials, Plus and Professional.

    Pricing

    How much does VeriSM Foundation training cost in Indonesia?

    VeriSM Foundation training fees vary by format and provider, and the EXIN exam is billed separately under regional pricing. For current pricing in Indonesia, request a quote and our advisors will share the options available to you.

    What is included in the VeriSM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, instruction across all seven topic areas, practice questions, mock assessments and learner support. Exam vouchers are often bundled by accredited training providers. Request a quote to confirm inclusions.

    Is the EXIN exam fee included in the training price?

    It depends on the package. Many accredited providers bundle the EXIN exam voucher with training, while others price it separately. EXIN exam pricing varies by region and channel, so confirm what is included before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, delivery teams and departments. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with 40 single-answer multiple-choice questions. You have 60 minutes, and it is delivered online with proctoring or at an accredited test location.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It covers seven topic areas defined in the EXIN VeriSM Foundation Examination Specification.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65 per cent, so you must answer at least 26 of the 40 questions correctly to pass the EXIN exam.

    What topics does the VeriSM Foundation exam cover?

    Seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, per the EXIN Examination Specification.

    Where can I take the VeriSM Foundation exam?

    You can take the exam online through EXIN's proctored system or at an accredited test location. It is usually arranged through an accredited training provider as part of a training and exam bundle.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the EXIN VeriSM Foundation exam. Attending an accredited training course is recommended to prepare, but it is not mandatory.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, governance, service management principles and the management mesh, plus how to apply progressive practices such as ITIL, Agile, DevOps and Lean and use innovative technologies within a flexible service management approach.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create a service management approach suited to its own context.

    What are VeriSM patterns?

    VeriSM patterns are organisational profiles, Innovative, Responsive, Stable and Collaborative, that reflect different service management contexts. An organisation's pattern shapes how it configures its management mesh and which practices it prioritises.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive framework, while VeriSM is a flexible approach that positions ITIL as one of many practices in the management mesh. VeriSM helps you select and combine ITIL, Agile, DevOps and Lean for your context, so the two are complementary.

    How long is the VeriSM Foundation training?

    VeriSM Foundation is typically delivered over 16 hours of training, usually across two days, covering all seven topic areas and preparing you for the EXIN exam. Half-day formats spread over more days are also available.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer VeriSM Foundation training online as live virtual instructor-led sessions, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule.

    How soon can I start?

    New live virtual and classroom batches run regularly, and self-paced access begins as soon as you enrol. See upcoming schedules or speak with an advisor to find the next batch that suits you.

    Do I need experience to enrol?

    No. VeriSM Foundation is beginner-friendly with no prerequisites, so you can enrol regardless of your background. The training is designed for both IT and business professionals.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.