Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
EUR 1170
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Modern Service Management for the Digital Age
Invensis Learning is an EXIN Accredited Training Provider in Italy, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
Skills, Recognition and Career Momentum
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Is the Credential in Demand?
VeriSM Foundation is gaining traction across Italy as employers in IT services, banking, telecoms, the public sector and manufacturing modernise how they deliver services. As organisations adopt cloud and AI and juggle multiple frameworks, professionals who can define a flexible, consumer-focused service model are increasingly valued. Demand spans service desk, service delivery and IT management roles, and here is what the market is showing right now.
Designation
VeriSM™ Foundation Certified Professionals in Italy : Salary Insights and Trends
Hiring Companies in Italy
PayScale · Glassdoor (Italy) 2026
Source: TIM · Vodafone Italia · Engineering · NTT DATA Italia
VeriSM Foundation is more than a credential. It is a modern way to lead service delivery. Join professionals across Italy who connect services to business value and thrive amid digital change. Start your journey today.
Italy's service economy is being reshaped by cloud, AI and digital transformation, and employers increasingly separate professionals who can deliver modern, joined-up services from those who cannot. Here is which side of that line VeriSM Foundation puts you on.
Sources: Glassdoor, PayScale, SalaryExpert (Italy) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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Capabilities for Modern Service Delivery
This VeriSM Foundation training covers all seven topic areas of the EXIN VeriSM Foundation Examination Specification, from service culture and the VeriSM model to the management mesh, progressive practices and innovative technologies. By the end, you can help your organisation define its own flexible, consumer-focused service management approach.
Understand what a service is, how value is co-created between provider and consumer, and why digital organisations must think in terms of outcomes rather than technology alone.
Learn how consumer-centric values, behaviours and ethics shape service delivery, and how culture underpins every service management decision in a modern organisation.
See how teams, roles and structures influence service capability, and why cross-functional collaboration and servant leadership drive better service outcomes.
Master the VeriSM model, including governance, service management principles and the four stages Define, Produce, Provide and Respond that guide modern service delivery.
Learn to combine resources, environment, and emerging and management practices into a flexible mesh that fits your organisation's context and VeriSM pattern.
Understand how ITIL, Agile, DevOps, Lean and SIAM work as practices within VeriSM, and how to select and blend them instead of following one prescriptive framework.
Explore how cloud, AI, automation, IoT and big data reshape service management, and how to handle the risks and governance these technologies bring.
Learn the practical steps to assess maturity, define an initial management mesh and drive continuous improvement as your organisation adopts VeriSM.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Italy seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1170
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Flexible, Learner-First
Invensis Learning delivers VeriSM Foundation training for professionals and organisations across Italy who want a modern, flexible approach to service management. As an EXIN-authorised training provider, we combine experienced service management trainers, EXIN-aligned courseware and flexible delivery with practical, real-world learning. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning provides an ISO-certified training experience focused on understanding, application and exam readiness. As a trusted VeriSM Foundation training company in Italy, we make certification straightforward from enrolment to exam.
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
4.7/5
Rated by Learners Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

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Leaders in Training industry for 12+ years

Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Italy
The St. Regis Florence, Piazza Ognissanti, 1, 50123 Firenze FI, Italy
VeriSM Foundation Training Location in Italy
Bulgari Hotel Milano, Via Privata Fratelli Gabba, 7B, 20121 Milano MI, Italy
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VeriSM™ Foundation training for individuals and teams. Select a city in Italy to view upcoming dates, formats and pricing.
Here's everything you may ask...
VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a flexible service management approach for the digital age. It covers the VeriSM model, the management mesh and VeriSM patterns, and how organisations define their own service management approach. It is the entry point in the EXIN VeriSM certification scheme.
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