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Build modern IT service management skills with instructor-led ITIL 5 Foundation training in Cambodia. This programme introduces the ITIL 5 framework, the ITIL Value System and the digital product and service lifecycle, preparing IT and business professionals in Phnom Penh to pass the AXELOS (PeopleCert) Foundation exam and apply best practice at work. As an experienced ITIL Version 5 Foundation training company, we guide you at every step of the journey.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cambodia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills, Recognition and Career Momentum
For Individuals
ITIL 5 Foundation training helps IT and business professionals build a working knowledge of digital service management and prepare for the AXELOS (PeopleCert) Foundation exam. The course suits service desk analysts, IT operations staff, developers, and product and business teams who support digital services. Whether you are entering IT service management, formalising skills you already use, or working with service teams in banking, fintech, telecom or the public sector, this training builds capability aligned with what modern employers expect.
If you want a recognised, current-edition credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL 5 vocabulary, a structured path to the exam, and skills you can apply at work from day one.
For Organizations
ITIL 5 Foundation group training helps organisations raise service management maturity by giving teams a common framework, language and set of practices. The training can be delivered for IT departments, service desks, or wider digital delivery groups. For organisations modernising services around digital banking, payments or telecom platforms, this training provides a scalable, flexible way to improve quality and consistency.
If your teams handle IT services in ad-hoc, reactive ways, ITIL 5 Foundation training creates a shared approach to value co-creation, governance and improvement. Everyone works from the same playbook, which lifts reliability and customer experience.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Salary
ITIL 5 Foundation is becoming a practical differentiator for IT professionals in Cambodia, where banks, fintechs, telecom operators and government programmes are expanding digital services fast. As organisations move services onto platforms like Bakong, they need people who can run reliable, well-governed IT services. Demand is strongest in Phnom Penh across service desk, operations and service management roles, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Cambodia : Salary Insights and Trends
Hiring Companies in Cambodia
Paylab · LomaTechnology (Cambodia) 2026
Source: ABA Bank · Smart Axiata · Wing Bank
ITIL 5 Foundation is more than a certificate. It is a practical toolkit for anyone who runs digital services. Join professionals across Cambodia who bring order, reliability and value to IT. Start your journey today.
Your Cambodia Career TransformationCambodia's digital economy is expanding with fintech growth, national payment infrastructure and government digitalisation, and employers increasingly separate professionals who can govern services from those who only react to problems. Here is which side of that line you want to be on.
Sources: Paylab, WorldSalaries, LomaTechnology (Cambodia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Cambodia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical ITSM Capability for the Digital Era
In ITIL 5 Foundation you will learn the core concepts, practices and vocabulary of modern digital service management, mapped to the nine topic areas of the official AXELOS (PeopleCert) Version 5.0 syllabus. Each area builds practical capability you can apply at work and take into the exam.
Understand what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement sits at the heart of the ITIL 5 framework.
Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and how the four dimensions give a holistic view of service management.
Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate to real decisions.
Grasp the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.
Use the continual improvement model and value stream mapping techniques to make work visible, remove waste, and improve flow and outcomes across digital services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1125
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited Partner
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Cambodia looking to build modern service management capability and prepare for the AXELOS (PeopleCert) exam. Our programmes combine accredited instructors, flexible delivery, organised courseware and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Cambodia, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, whether you enrol as an individual or plan corporate training for your team.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Cambodia
Raffles Hotel Le Royal, Preah Botum Suryavong (St. 75), Boeung Kak Community, Sangkat Srah Chak, Khan Daun Penh, Phnom Penh, 120210, Kingdom of Cambodia
ITIL Version 5 Foundation Training Location in Cambodia
Sofitel Phnom Penh Phokeethra, Xiao Ma Street, Koh Pich, Sangkat Tonle Bassac, Khan Chamkar Mon, Phnom Penh, 120101, Kingdom of Cambodia
Standardise IT Service Delivery
Trusted by Leading Enterprises in Cambodia
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"Sathish ensured that I understood all the concepts. He was patient, and responded to my queries in an understandable manner. We were able to cover the whole course in time."
"Instructor is well aware of the subject and made the training tailored to my experience. Recommended :) "
"Quiez sessions are very nice. I really helpful to push our career growth. Awesome trainer and his teaching style."
"Sathish conducted the training exceptionally well. He explained concepts thoroughly."
"As a trainer for Invensys, it is great to have a professional team that backs me up. I have access to the operations team right throughout the training. Response time to queries is great"
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
"Our team underwent the ITIL 4 Foundation certification training together, and the impact was significant. The shared learning experience strengthened our collaborative approach to IT service delivery. The training improved individual skills and enhanced our overall team efficiency."
Michael Patel
(4.5/5)
"The best part about this experience is the trainer. He is incredibly good. He actually shows insightful videos related to the topics covered and goes out of his way to answer our questions and to make sure that we understood everything, on top of being friendly and interesting. Previous trainer pales in comparison. "
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ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.