Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the EXIN VeriSM Foundation Certification?

    Your Entry into Modern Service Management

    VeriSM™ Foundation course badge

    Invensis Learning is an EXIN Accredited Training Provider in Philippines, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What's Included in Your VeriSM Foundation Training

    • 2 days of EXIN-accredited training (16 hours)

    • 16 PDUs on completion of the training

    • EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK

    • Scenario practice on the VeriSM model, Management Mesh and progressive practices

    • 40-question full-length mock exams in the exact format of the live EXIN paper

    • Study guides, practice tests and simulators

    • Lifetime-valid EXIN VeriSM Foundation credential on exam pass

    • Retake the training within 2 months at no additional cost

    Key Highlights

    of the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in Philippines

    Do You Qualify for the VeriSM™ Foundation Exam?

    The Payoff of Getting VeriSM Certified

    Skills, Recognition and Career Growth

    VeriSM Foundation Exam Format in PhilippinesWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Philippines

    Who Should Take VeriSM Foundation Certification Training in Philippines?

    • Service Managers

    • IT Architects

    • Service Desk Manager

    • Project Managers

    • Process Owners

    • Process Managers

    • IT Manager

    • Business Analysts

    • Quality Managers

    VeriSM Career Paths in the Philippines

    Roles, Demand and Earning Power

    VeriSM Foundation is gaining ground as the Philippines moves its IT-BPM industry toward higher-value work. As global capability centres, banks and telcos modernise service delivery, professionals who can apply a flexible, consumer-focused service management model are increasingly sought after. Demand spans service desk and IT service roles through to service delivery managers and ITSM consultants, and here is what the market is telling us right now.

    What Is Driving Demand for Modern Service Management in the Philippines

    VeriSM Foundation is more than a certificate. It is a modern service management mindset for the digital age. Join professionals across the Philippines building future-ready service skills. Start your journey today.

    Your Philippines Career Transformation

    From Service Operator to Modern Service Leader,

    Your VeriSM Foundation Transformation

    The Philippine service management market is moving toward higher-value, digital-first delivery, and employers increasingly separate professionals with a modern service mindset from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Jobstreet (Philippines) 2026; IBPAP IT-BPM 2026 outlook.

    How to Get VeriSM Foundation Certified in Philippines

    Step-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organisational Structure

    • Organisation structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculum

    of the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Modern Service Management Skills You Will Build

    Skills Aligned to the EXIN Syllabus

    In VeriSM Foundation training you will learn how to define a flexible, consumer-focused service management approach using the VeriSM model, the management mesh and modern practices. The curriculum follows the seven topic areas of the EXIN VeriSM Foundation Examination Specification.

    The Service Organisation and Service Culture

    Understand what services are in the digital age and how a consumer-focused culture underpins effective service management. Learn why organisations must shift from technology-centric to outcome-based thinking.

    People and Organisational Structure

    Explore how people, teams and structures shape service delivery. Learn about cross-functional collaboration, servant leadership and clear accountability within flexible ways of working.

    The VeriSM Model and Management Mesh

    Master the heart of VeriSM: governance, service management principles, the four-stage practice of Define, Produce, Provide and Respond, and the management mesh that integrates resources, environment and practices.

    Progressive Practices in the Mesh

    Learn how to select and combine management practices such as ITIL, Agile, DevOps, Lean, SIAM and COBIT within the VeriSM mesh, choosing the right practice for each context rather than one fixed framework.

    Innovative Technologies for Services

    Understand how cloud, AI and automation, IoT, and big data analytics reshape service management, and how to handle the security, privacy and ethics that come with them.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey: assessing current maturity, defining an initial management mesh, integrating existing frameworks and driving continuous improvement.

    VeriSM Foundation Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Philippines seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 76150

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for VeriSM in the Philippines

    Accredited, Expert-Led and Flexible

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across the Philippines who want to modernise how they manage services. As an accredited EXIN training partner and VeriSM Foundation training company, we combine experienced, certified trainers, official courseware, and flexible live online, classroom and corporate formats. Whether you are an individual building a future-ready credential or a team standardising service management, our programmes focus on practical understanding, exam readiness and real-world application, backed by ISO 9001 and ISO 27001 certified quality and security standards.

    • Accredited EXIN training partner delivering official VeriSM Foundation courseware
    • Experienced, certified trainers with real ITSM and service management expertise
    • Flexible live online, classroom and self-paced learning to fit your schedule
    • Instructor-led exam preparation aligned to the EXIN examination specification
    • Dedicated learner support before, during and after training
    • Customised corporate group training for teams across the Philippines
    • ISO 9001 and ISO 27001 certified quality and information security
    • Trusted by professionals and organisations across 100+ countries

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in Philippines

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Philippines

    Makati Shangri-La, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines

    VeriSM Foundation Training Location in Philippines

    Conrad Manila, Seaside Boulevard, Barangay 76, Zone 10, District 1, Pasay, Southern Manila District, Metro Manila, 1300, Philippines

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    Corporate VeriSM Training for Teams

    Build Capability at Scale

    • Customised VeriSM training for teams, departments and service functions
    • Flexible delivery through live virtual, onsite, hybrid or blended formats
    • Schedules aligned to your organisation's availability across the Philippines
    • Experienced trainers with real service management and industry expertise
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for local, regional and global teams

    Trusted by Leading Enterprises in Philippines

    AccentureConcentrixIBMCognizantCapgeminiGlobe Telecom

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities in Philippines

    VeriSM™ Foundation training for individuals and teams. Select a city in Philippines to view upcoming dates, formats and pricing.

    VeriSM™ Foundation Training Course in BacolodVeriSM™ Foundation Training Course in Cebu CityVeriSM™ Foundation Training Course in Clark (Angeles)VeriSM™ Foundation Training Course in Davao CityVeriSM™ Foundation Training Course in Iloilo CityVeriSM™ Foundation Training Course in ManilaVeriSM™ Foundation Training Course in Pasig

    Frequently Asked Questions

    Here's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how organisations define their own flexible service management approach.