Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern IT Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme created by AXELOS and examined by PeopleCert, introducing modern IT service management and the ITIL 4 Service Value System. Our ITIL 4 Foundation certification training in Vienna helps you understand how organisations co-create value through tech-enabled products and services. The course suits IT and business professionals across Vienna's banking, telecom, public sector and consulting employers who want a globally recognised ITSM credential. You learn the guiding principles, the four dimensions of service management, the service value chain and the core ITIL practices, with no formal prerequisites to begin. Delivered in live online and classroom formats, the training prepares you for the 40-question PeopleCert exam and gives you a clear, supported path from learning to certified. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vienna, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme created by AXELOS and examined by PeopleCert, introducing modern IT service management and the ITIL 4 Service Value System. Our ITIL 4 Foundation certification training in Vienna helps you understand how organisations co-create value through tech-enabled products and services.

    The course suits IT and business professionals across Vienna's banking, telecom, public sector and consulting employers who want a globally recognised ITSM credential. You learn the guiding principles, the four dimensions of service management, the service value chain and the core ITIL practices, with no formal prerequisites to begin.

    Delivered in live online and classroom formats, the training prepares you for the 40-question PeopleCert exam and gives you a clear, supported path from learning to certified. Start your ITIL journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vienna, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Vienna designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Vienna
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Vienna

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Vienna
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Vienna
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in ViennaDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain by Getting ITIL 4 CertifiedOutcomes That Move Your Career Forward

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps IT and business professionals build modern service management capability and prepare for the PeopleCert exam. The course suits service desk staff, IT support specialists, analysts and anyone who wants to formalise their ITSM knowledge. Whether you are entering IT service management, moving into a coordination role, or supporting operations in banking, telecom, the public sector or consulting, this training builds skills aligned with how Vienna employers run their services.

    If you want a globally recognised first step into IT service management, ITIL 4 Foundation is a clear path forward. You gain the vocabulary, the framework and the exam readiness that employers value across sectors and regions.

    • Earn a globally recognised AXELOS credential that travels across employers and borders
    • Speak the common ITSM language used by IT teams in Vienna and worldwide
    • Position yourself for service desk, incident and service delivery roles
    • Build practical command of the ITIL 4 guiding principles and service value chain
    • Strengthen your CV with an accredited qualification that employers actively ask for
    • Improve everyday collaboration between IT teams and the business
    • Lay the foundation for higher ITIL 4 Managing Professional and Strategic Leader paths
    • Gain confidence to support cloud, automation and digital transformation work
    For Organizations

    For Organizations

    ITIL 4 group training helps organisations standardise IT service management by equipping teams with a common framework and practical skills. The training can be delivered for service desks, IT operations or whole departments. For organisations modernising their IT services and improving reliability, this training provides a scalable, flexible way to raise capability across teams.

    If your teams handle incidents, changes and requests in different ways, ITIL 4 group training creates one shared service management language. Staff gain a consistent approach to delivering, supporting and improving services.

    • Builds a shared ITSM vocabulary across IT and business teams
    • Improves incident, problem and change handling across the organisation
    • Connects day-to-day IT work to value and business outcomes
    • Supports cloud migration, automation and digital transformation initiatives
    • Enables consistent service management practice across departments
    • Reduces downtime and rework through clearer ways of working
    • Provides flexible delivery for teams across Vienna and beyond
    • Strengthens in-house service management capability and retention

    ITIL 4 Foundation Exam Format in ViennaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Vienna

    The total cost of getting ITIL 4 Foundation certified in Vienna includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Vienna delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Vienna is EUR 1330

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Takes Your Vienna CareerRoles, Demand and Earning Upside

    ITIL 4 Foundation has become a baseline credential for IT service management roles across Vienna, valued by banks, telecoms, public-sector bodies and consultancies that run large, always-on IT operations. With Austria facing around 24,000 unfilled ICT roles and Vienna growing as a data-centre and cloud hub, professionals who speak the common ITIL language are in steady demand. Roles range from Service Desk Analyst to IT Service Delivery Manager and IT Service Manager, and here is what the market is telling us right now.

    EUR 68,000

    Average IT Service Delivery Manager salary, Vienna

    per year, SalaryExpert 2026

    EUR 75,000

    Average IT Manager salary, Vienna

    Glassdoor 2026

    24,000

    Unfilled ICT roles, Austria

    EU Digital Skills initiative 2026

    USD 21.24B

    Austria ICT market size

    2026, Mordor Intelligence

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Telecommunications and Managed Services
    • —Public Sector and e-Government
    • —IT Consulting and Professional Services
    • —Manufacturing, Engineering and Utilities
    • —Software, Cloud and Data Centres

    GROWTH TRENDS

    • —Austria facing around 24,000 unfilled ICT roles, lifting demand for ITSM skills
    • —Vienna emerging as a hyperscale data-centre and cloud hub
    • —Cloud migration and cybersecurity driving service management adoption
    • —Public-sector digitalisation expanding ITSM and service desk roles
    • —Austria's ICT market worth around USD 21.24 billion in 2026
    • —ITIL fluency increasingly expected across operations and support teams

    Sources: Glassdoor, SalaryExpert, ERI (Vienna) 2026; Mordor Intelligence and Markwide Research (Austria ICT market); EU Digital Skills and Jobs Platform 2026.

    What Is Fuelling Demand for ITIL Skills in Vienna

    IT Talent Shortage

    Austria has around 24,000 unfilled ICT roles, so employers prize professionals who can run reliable services. ITIL 4 Foundation gives you the framework Vienna teams are hiring for.

    ITIL 4 builds in-demand service management skills

    Cloud and Data-Centre Growth

    As Vienna grows into a hyperscale data-centre and cloud hub, services must be managed at scale. ITIL practices help teams keep complex, always-on environments stable and improving.

    ITIL 4 supports cloud service management

    Public-Sector Digitalisation

    Austria's e-government push expands the need for structured IT service delivery. ITIL-skilled staff help public bodies run dependable, citizen-facing digital services.

    ITIL 4 underpins e-government services

    Fragmented Service Delivery

    Teams that handle incidents and changes in different ways cause delays and rework. ITIL 4 gives an organisation one common service management language and approach.

    ITIL 4 creates a shared ITSM language

    Rising Security and Compliance Pressure

    Vienna's banks and regulated firms face strict controls on IT services. ITIL practices for change, incident and service level management support governance and resilience.

    ITIL 4 strengthens governance and control

    Demand for Continual Improvement

    Employers want services that keep getting better, not just kept running. ITIL 4's continual improvement model equips professionals to measure performance and drive change.

    ITIL 4 embeds an improvement mindset

    Sources: EU Digital Skills and Jobs Platform 2026; Mordor Intelligence and Markwide Research (Austria ICT market); Glassdoor (Vienna) 2026.

    ITIL 4 Foundation is more than a credential. It is a practical edge for IT professionals in Vienna who want to deliver reliable, value-led services. Join the teams modernising service management across the city. Start your journey today.

    Your Vienna Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Vienna's IT services market is expanding with cloud adoption, data-centre growth and public-sector digitalisation, and employers increasingly separate credentialed service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the Vienna market

    After ITIL 4

    IT Service Delivery Manager roles in Vienna average around EUR 68,000, with senior service roles reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 4

    Eligible for ITSM roles across banking, telecom, the public sector and consulting

    Today

    Confident with day-to-day tasks, but missing the service management framework

    After ITIL 4

    Fluent in the ITIL 4 Service Value System and the practices employers run on

    You earn your ITIL 4 Foundation

    Before

    Service management knowledge picked up on the job, with nothing formal to show for it

    Now you have

    A globally recognised AXELOS credential trusted by Vienna and international employers

    Before

    Stuck in a support role with no recognised ITSM qualification

    Now you have

    A clear route into incident, service desk and service delivery roles

    Before

    Familiar with tools, but missing the framework employers expect

    Now you have

    Command of the ITIL 4 guiding principles, value chain and core practices

    Before

    No structured path to grow into senior service management roles

    Now you have

    A first step that opens the wider ITIL 4 Managing Professional pathway

    "The gap between doing IT support and leading service delivery is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, SalaryExpert, ERI (Vienna) 2026.

    How to Get ITIL 4 Founfdation Certified in ViennaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Vienna is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    100% Secure and Safe download

    Skills You Will Build in This ITIL 4 CoursePractical ITSM Capability You Can Apply

    This ITIL 4 Foundation training covers the full Service Value System, from the guiding principles and four dimensions to the core practices and continual improvement. By the end you can apply ITIL concepts to real service management work and sit the PeopleCert exam with confidence.

    Service Management Fundamentals

    Understand what a service is, how value is co-created, and the meaning of utility and warranty, so you can frame IT work around the outcomes stakeholders actually want.

    The ITIL 4 Service Value System

    Learn how the Service Value System, governance and the service value chain fit together to turn demand into value across the end-to-end operating model.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL to your own organisation and context.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Core ITIL 4 Practices

    Work with key practices including incident management, problem management, change enablement, service desk and service level management at Foundation level.

    Continual Improvement and Metrics

    Use the continual improvement model, key metrics, KPIs and service level agreements to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Vienna?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train for ITIL 4 with Invensis LearningFor Your ITIL 4 Foundation Certification in Vienna

    Invensis Learning delivers structured ITIL 4 Foundation certification training in Vienna for individual professionals and organisations building modern IT service management capability. Our programmes combine experienced, accredited instructors, PeopleCert-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, an established ITIL 4 Foundation training company in Vienna, provides a professional learning experience built around practical understanding, real-world application and a clear path to the PeopleCert exam.

    • Accredited ITIL 4 training delivered by experienced, certified instructors
    • Flexible formats including live online and classroom training for Vienna learners
    • PeopleCert-aligned courseware mapped to the current ITIL 4 syllabus
    • Practice questions, mock exams and exam-readiness support included
    • Dedicated learner support before, during and after the training
    • Customised group schedules for corporate and team programmes
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across multiple industries

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    ITIL 4 Foundation Training Locations in ViennaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Vienna

    Hilton Vienna Park, 1, Am Stadtpark, Landstraße, Katastralgemeinde Landstraße, Landstraße, Wien, 1030, Österreich

    ITIL 4 Foundation Training Location in Vienna

    InterContinental, 28, Johannesgasse, Botschaftsviertel, Landstraße, Katastralgemeinde Landstraße, Landstraße, Wien, 1030, Österreich

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    Corporate ITIL 4 Training for Your Vienna TeamsFor Your Teams

    Untitled

    • Upskill whole service desk and IT operations teams on one common framework
    • Suitable for small, medium and large groups
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live online or hybrid formats
    • Certified trainers with real IT service management experience
    • Role-based examples relevant to banking, telecom and public-sector teams
    • Dedicated coordination and support for corporate programmes

    Leading Organisations

    Raiffeisen Bank InternationalErste GroupA1 Telekom AustriaSiemensIBM AustriaMagenta Telekom

    What Our Learners Say

    Untitled

    Passed the Exam on My First Attempt

    "The ITIL 4 Foundation course finally connected the dots between the tools I use daily and the bigger service value picture. The trainer made the guiding principles easy to apply, and the mock exams meant I walked into the PeopleCert test feeling ready."

    Lukas Berger

    IT Support Specialist

    Untitled

    0/0

    Helped Me Step into Incident Management

    "Clear, practical and well paced. I moved from a service desk role into incident management within months, and the ITIL framework gave me the vocabulary to speak confidently with stakeholders. The live online format fit perfectly around my work in Vienna."

    Sophie Wagner

    Service Desk Analyst

    Untitled

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    Practical and up to Date

    "A solid introduction to modern IT service management. The four dimensions and the continual improvement model are things I now use at work. The courseware was aligned to the current syllabus and the support team answered every question quickly."

    David Hofer

    IT Operations Coordinator

    Untitled

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    Standardised How Our Team Works

    "We trained our whole service desk through Invensis Learning and the difference in how the team handles incidents and changes has been clear. Everyone now works from the same ITIL playbook, which has cut confusion and improved our service levels."

    Katharina Steiner

    IT Service Delivery Lead, Banking Sector

    Untitled

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    A Dependable Corporate Training Partner

    "As an L&D lead I needed a provider who could deliver consistent ITIL training across multiple teams. The corporate programme was flexible, the trainers were credible, and the reporting helped us track progress. A reliable partner for our upskilling plans."

    Markus Gruber

    Learning and Development Manager, Telecom Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued by Vienna employers in banking, telecom, the public sector and consulting. It opens roles from service desk analyst to IT service delivery manager, and Austria's shortage of ICT talent keeps demand for ITSM skills high.

    General

    Is the ITIL 4 Foundation certification worth it in Vienna?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential valued by Vienna employers in banking, telecom, the public sector and consulting. It opens roles from service desk analyst to IT service delivery manager, and Austria's shortage of ICT talent keeps demand for ITSM skills high.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces modern IT service management and the Service Value System. It suits IT and business professionals at any career stage, with no formal prerequisites required.

    Why choose Invensis Learning for ITIL 4 training in Vienna?

    Invensis Learning is an accredited training partner offering PeopleCert-aligned courseware, certified trainers, flexible live online and classroom formats, and dedicated exam-readiness support. ISO 9001 and ISO 27001 certified operations back a clear path from learning to certified.

    Do I need any experience before taking ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Prior ITIL or ITSM knowledge is helpful but not required, which makes it an ideal first step for support staff, analysts and professionals new to service management.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert, or by passing a higher ITIL 4 qualification within the renewal period.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes PeopleCert-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Many packages also bundle the exam voucher. For exact inclusions and current pricing in Vienna, request a quote from a learning advisor.

    How much does ITIL 4 Foundation training cost in Vienna?

    Pricing varies by format, schedule and whether the exam voucher is bundled, so we quote on request. Live online and classroom options are available for Vienna learners. Contact us for a tailored quote and current batch pricing.

    Is the PeopleCert exam fee included in the price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher while others price training and exam separately. PeopleCert exam fees vary by region and channel. Ask a learning advisor which option suits you best.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments in Vienna. Contact us for a group quote tailored to your team size.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test with single-answer questions, based on the current ITIL 4 syllabus from AXELOS and delivered by PeopleCert. It covers service management concepts, the Service Value System, guiding principles and core practices.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it. There are no formal prerequisites to sit the exam, so you can take it once you feel prepared.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions correct. The exam is closed book, so the training focuses on broad understanding across all nine syllabus areas to help you reach the pass mark.

    How and where do I take the exam?

    You can take the PeopleCert exam online with OnVUE proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. Both options are available to learners in Vienna and worldwide.

    What if I do not pass the exam on the first attempt?

    You can re-sit the ITIL 4 Foundation exam. Our training includes mock exams and exam-readiness support to help you pass first time, and our team can guide you on PeopleCert's re-sit process. Talk to a learning advisor for details.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners are welcome. The training builds from first principles and includes practical examples, so support staff and newcomers to ITSM can follow along comfortably.

    What learning resources and materials are provided?

    You receive PeopleCert-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the current ITIL 4 syllabus. These resources help you reinforce understanding and prepare for the exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the core practices tested in the exam.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The recognised ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in Vienna?

    We offer live online (virtual instructor-led) training and classroom training for Vienna learners, plus customised corporate group sessions. Choose the format that fits your schedule and learning style.

    How soon can I start and when are the next batches?

    New ITIL 4 Foundation batches run regularly in live online and classroom formats. Availability depends on the schedule you choose. See upcoming schedules or talk to a learning advisor to find the next batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.