Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Professional Certification?Your Advanced Route into Service Integration

    The EXIN SIAM Professional (SIAM-P) is the advanced-level credential in the EXIN SIAM scheme, validating your ability to apply Service Integration and Management in complex multi-supplier environments. SIAM Professional certification training in Austria prepares experienced IT service management professionals to implement, govern and improve SIAM across multiple internal and external providers. Awarded by EXIN, the certification is assessed through a scenario-based examination aligned to the current EXIN SIAM Professional Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism. You learn to select the right service integrator model, design multi-layer governance, coordinate cross-provider processes, and manage the risks that come with running a supplier ecosystem. As Austrian banks, telecoms operators and public bodies run ever larger provider landscapes, credentialed SIAM leaders are increasingly sought after. Build your advanced service integration capability and get certified with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Austria, approved to deliver official SIAM Professional training using EXIN-aligned courseware and the EXIN SIAM Professional Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Professional Certification?Your Advanced Route into Service Integration

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Austria, approved to deliver official SIAM Professional training using EXIN-aligned courseware and the EXIN SIAM Professional Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Professional Training Course

    SIAM Professional Certification Eligibility in AustriaDo You Qualify for the SIAM Professional Exam?

    Why Earn Your SIAM Professional Credential?The Payoff for Your ITSM Career

    SIAM Professional Exam Format in AustriaWhat to expect on exam day

    The SIAM Professional exam validates your ability to design, build, and operate a Service Integration and Management capability across complex multi-supplier ecosystems. The exam focuses on the four-stage SIAM roadmap (Discovery and Strategy, Plan and Build, Implement, Run and Improve), service-integrator structures, governance design, transition management, and operating the SIAM ecosystem. Through a combination of multiple-choice and scenario-based questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Professional Certification Cost in Austria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    SIAM Career Outcomes in AustriaWhy Get Certified in Austria?

    Service integration skills are becoming a senior marker across Austria, valued by banks, telecoms operators, managed-service providers and public bodies that run large, multi-supplier IT ecosystems. As enterprises move to the cloud and consolidate vendors, professionals who can govern many providers as one end-to-end service are in short supply. Demand sits at the senior end, from IT Service Manager and Vendor Manager to Service Integration Manager and Head of IT Operations, and here is what the Austrian market is telling us right now.

    What Is Fuelling SIAM Demand Across Austria?

    SIAM Professional is more than a certificate. It is a career multiplier for senior ITSM leaders who govern complex supplier ecosystems. Join professionals who turn multi-sourcing complexity into controlled, strategy-aligned delivery. Start your journey today.

    Your Austria Career Transformation

    From Delivery Operator to Service Integration Leader

    Your SIAM Transformation in Austria

    Austria's IT market is expanding with cloud adoption, managed services and multi-vendor digitalisation, and employers increasingly separate certified service integration leaders from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, PayScale (Austria) 2025 to 2026.

    How to Get SIAM Professional Certified in AustriaStep-by-Step Certification Process

    The SIAM Professional certification path in Austria requires SIAM Foundation as a prerequisite. Once you hold Foundation, complete the 2-day EXIN-accredited training and take the 40-question / 90-minute open-book exam to earn a lifetime-valid credential.

    Step 1: Confirm SIAM Foundation Eligibility

    Confirm you hold a valid EXIN SIAM Foundation credential. SIAM Professional builds directly on Foundation and requires it as a hard prerequisite.

    Step 2: Enrol in the 2-Day SIAM Professional Training

    Choose your preferred Invensis Learning SIAM Professional cohort (2-Day Live Online Bootcamp, E-Learning, or Corporate Group Training). The course goes deep on the implementation roadmap, operating-model design, and complementary practices integration.

    Step 3: Create or Sign In to Your EXIN Account

    Sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 4: Complete the Course and Practice Mocks

    Attend the full 2-day training and complete the scenario exercises, chapter quizzes, and at least one full-length mock exam.

    Step 5: Schedule the SIAM Professional Exam

    Book your exam through EXIN: 40 multiple-choice questions, 90 minutes, 65% pass mark, open book to the SIAM Professional BoK. Online proctored or test centre.

    Step 6: Take the Exam and Activate Your Credential

    Sit the open-book exam. EXIN issues your SIAM Professional digital badge and certificate on passing. Lifetime valid , no renewal required.

    Module 1: SIAM Professional - Beyond Foundation

    • Recap of SIAM Foundation core concepts
    • What SIAM Professional adds to Foundation
    • Positioning SIAM in the broader service-management landscape
    • When to use which SIAM structure in practice

    Module 2: SIAM Implementation Roadmap (Deep Dive)

    • Discovery and Strategy: ecosystem analysis and target operating model
    • Plan and Build: detailed design, tooling, supplier onboarding
    • Implement: cutover, transition, and ramp-up
    • Run and Improve: steady-state operations and continual improvement

    Module 3: Designing the SIAM Operating Model

    • Operating-model design principles for SIAM
    • Roles, RACI, and decision-making models
    • Service portfolio and end-to-end service ownership
    • Boundary management and interface contracts

    Module 4: Tools, Information, and Data in SIAM

    • Integrated toolchain across the ecosystem
    • Information and data architecture for SIAM
    • ITSM platform considerations and vendor data exchange
    • Reporting hierarchies and aggregated dashboards

    Module 5: Integrating Complementary Practices

    • ITIL practices within SIAM
    • Lean and Lean IT in a SIAM context
    • Agile and DevOps integration with SIAM service delivery
    • COBIT governance overlay for SIAM

    Module 6: Measurement, Reporting, and Continual Improvement

    • Performance, quality, and value measurement across the ecosystem
    • SLA, OLA, and underpinning contract management
    • Continual improvement and maturity models
    • SIAM Professional exam preparation and final-week revision plan

    Course Curriculumof the SIAM Professional Certification Training

    The SIAM Professional curriculum follows the official SIAM Professional BoK (Scopism) and covers all tested domains across the syllabus.

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    Skills You Will Build as a SIAM PractitionerApplied Across the SIAM Roadmap

    This programme teaches you to apply Service Integration and Management across the full SIAM roadmap, from discovery and strategy through to run and improve. By the end, you can select an integrator model, design governance, and coordinate multiple providers as one end-to-end service.

    Discovery and Strategy Decisions

    Skills covered in SIAM Professional start here: assess organisational readiness, build the SIAM business case, and select and justify the right service integrator model, whether internal, external, hybrid or lead supplier, for a given organisation.

    Plan and Build the Operating Model

    Design multi-layer governance structures, cross-provider process flows, tooling architecture and SLA hierarchies, and prepare the retained organisation and contracts so the SIAM model is ready to implement.

    Implement the SIAM Transition

    Manage go-live and service continuity, onboard and offboard providers, mobilise the service integrator function, and handle the cultural change and implementation risks that arise during transition.

    Run and Improve in Live SIAM

    Govern live boards, manage end-to-end performance and SLA breaches, drive continual service improvement across provider boundaries, and evolve SIAM maturity as the ecosystem changes.

    SIAM Practices Across the Stages

    Apply cross-cutting practices: multi-provider collaboration, cross-provider incident and problem coordination, vendor-neutral data standards, and managing challenges and risks throughout the lifecycle.

    Integrating SIAM with Other Frameworks

    Apply ITIL 4, Agile and DevOps, COBIT, ISO/IEC 20000 and Lean within SIAM operating models, and integrate automation, AI and cloud-native practices across the four roadmap stages.

    Who Should TakeSIAM Professional Certification Training in Austria?

    Senior Service Integration Lead

    Service Integration Architect

    SIAM Programme Manager

    Service Portfolio Manager

    Vendor Management Lead

    Service Management Consultant

    Transformation Lead (Multi-supplier)

    PMO Lead (SIAM Programmes)

    Who Can Take This Certification Training

    SIAM Professional Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Professional Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Professional training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    SIAM Professional Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Professional training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    SIAM Professional Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Professional training for companies in Austria seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    SIAM Professional Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Professional coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    SIAM Professional Live Virtual Training

    SIAM Professional Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1500

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Professional training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for SIAM Training in AustriaYour Trusted Learning Partner

    Invensis Learning delivers structured SIAM Professional training for experienced ITSM professionals and organisations building service integration capability in Austria. As an accredited training partner of EXIN, we combine certified trainers, EXIN-aligned courseware, flexible delivery, and scenario-based exam preparation. Whether you enrol as an individual or plan corporate training for your team, our programme, delivered by a trusted SIAM Professional training company in Austria, is built around practical understanding, real multi-supplier application, and measurable outcomes, backed by ISO 9001 quality and ISO 27001 information-security certification.

    • Accredited training partner of EXIN and other leading certification bodies
    • Experienced, certified trainers with real multi-supplier ITSM expertise
    • Flexible formats: live online, classroom and corporate group training
    • Scenario-based exam preparation aligned to the EXIN examination specification
    • Structured courseware, practice scenarios and knowledge checks
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Scalable delivery for local Austrian teams and global organisations

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Professional Training Locations in AustriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Professional Training Location in Austria

    DAS EDELWEISS Salzburg Mountain Resort, Unterbergstraße 65, 5611 Großarl, Austria

    SIAM Professional Training Location in Austria

    The Ritz-Carlton, Vienna, Schubertring 5-7, 1010 Wien, Austria

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    Corporate SIAM Professional Training in AustriaFor Your Teams

    • Suitable for small, medium and large multi-supplier teams
    • Customised schedules aligned to your operational availability
    • Delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real service integration expertise
    • Role-based, industry-relevant scenarios for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Austria and global locations

    Leading Organisations

    A1 Telekom AustriaErste GroupRaiffeisen Bank InternationalOMVMagenta TelekomVienna Insurance Group

    What Our Learners Say

    Passed with Confidence on the First Attempt

    "The scenario-based practice was exactly what I needed. I could finally connect governance theory to real multi-supplier decisions, and I passed the EXIN exam on my first sitting. The trainer's outsourcing experience made every session practical."

    Markus Gruber

    IT Service Manager

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    Practical Governance Skills I Use Daily

    "As a vendor manager in banking, I deal with many providers every day. This training gave me a structured way to design governance boards and hold suppliers accountable end to end. The service integrator model selection module was the highlight for me."

    Sabine Hofer

    IT Vendor Manager

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    A Natural Step up from Foundation

    "Strong, well-structured content that built neatly on my SIAM Foundation knowledge. The cross-provider process and tooling sessions were genuinely useful, and the live online format fitted around my work schedule in Vienna."

    Thomas Berger

    Service Delivery Lead

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    Aligned Our Whole Multi-Supplier Team

    "We enrolled our IT operations and sourcing teams together and it transformed how we run our supplier ecosystem. Everyone now speaks the same SIAM language, and our cross-provider escalations are far cleaner. Delivery and coordination were excellent."

    Julia Wagner

    Head of IT Operations, Insurance Sector

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    Tailored Corporate Delivery That Paid Off

    "As an L&D lead, I needed a provider who could tailor SIAM training to our telecoms context. Invensis delivered a customised programme with real scenarios, and the measurable improvement in our vendor governance made the investment easy to justify."

    Andreas Steiner

    L&D Manager, Telecommunications

    0/0



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    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    EXIN SIAM Professional is the advanced-level credential in the EXIN SIAM scheme, validating the ability to apply Service Integration and Management in complex multi-supplier environments. It is designed for experienced ITSM professionals responsible for implementing, managing or improving SIAM, such as service managers, vendor managers, service integrators and consultants.

    General

    What is the EXIN SIAM Professional certification and who is it for?

    EXIN SIAM Professional is the advanced-level credential in the EXIN SIAM scheme, validating the ability to apply Service Integration and Management in complex multi-supplier environments. It is designed for experienced ITSM professionals responsible for implementing, managing or improving SIAM, such as service managers, vendor managers, service integrators and consultants.

    Is SIAM Professional worth it for my career in Austria?

    Yes. Austrian banks, telecoms operators, utilities and public bodies increasingly run multi-supplier IT ecosystems and hire for service integration roles. Senior positions such as Service Integration Manager and Head of IT Operations command strong salaries, and credentialed SIAM practitioners remain scarce, making the credential a strong career investment.

    What are the prerequisites for SIAM Professional?

    EXIN SIAM Foundation certification is the recommended prerequisite. No formal education or work experience is mandated by EXIN, but the scenario-based exam is best suited to professionals with practical ITSM or multi-supplier experience. Attending an accredited training course is recommended.

    Is the EXIN SIAM Professional recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, with particular strength across Europe. SIAM Professional is valued globally as the advanced credential for experienced multi-supplier management professionals, and it is valid for lifetime with no renewal required.

    How does SIAM Professional relate to ITIL?

    SIAM and ITIL are complementary. ITIL provides the service management process foundations, while SIAM adds the multi-supplier integration layer. The Professional course covers how ITIL 4 practices integrate within SIAM operating models at an advanced level, so an ITIL background makes the content more accessible.

    Pricing

    How much does SIAM Professional training cost in Austria?

    Training is usually offered as a combined course and exam package, and pricing varies by format and delivery mode. Invensis Learning provides current SIAM Professional pricing on request, so speak with a learning advisor for a tailored quote for classroom, live online or corporate delivery in Austria.

    What is included in the SIAM Professional course fee?

    The fee typically includes EXIN-aligned courseware, scenario-based exam preparation, practice questions, knowledge checks and learner support. Exam vouchers are commonly bundled with accredited training. Confirm exact inclusions and current EXIN pricing when you request your quote.

    Is the exam fee included in the training price?

    The EXIN exam is often bundled into accredited training packages, but this depends on the option you choose. EXIN pricing varies by region and purchasing channel, so we confirm whether the exam voucher is included when we prepare your quote. Ask about group pricing for teams.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service management and sourcing teams. Contact us for a tailored corporate quote for your organisation in Austria.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you, and to request a quote for individual or corporate enrolment.

    Exam

    What is the format of the SIAM Professional exam?

    The EXIN SIAM Professional exam is a closed-book, scenario-based multiple-choice examination. Each question presents a complex multi-supplier organisational scenario and asks you to select the best course of action, testing application and analysis rather than recall.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 90 minutes (1.5 hours). It is delivered online through EXIN's proctored exam system or at an accredited testing location.

    What is the passing score for the SIAM Professional exam?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. Because questions are scenario-based, broad mastery of the SIAM roadmap and practices matters more than memorisation.

    What topics does the exam cover?

    The exam covers five topic areas per the EXIN SIAM Professional Examination Specification, each carrying roughly equal weight: Discovery and Strategy, Plan and Build, Implement, Run and Improve, and SIAM Practices Across the Stages.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN exam, and our training is designed to prepare you thoroughly with scenario practice so you approach it with confidence. Verify the current re-sit policy and fees with EXIN before booking, and our team can guide you through rescheduling.

    Course Content

    Can I take SIAM Professional without SIAM Foundation?

    EXIN SIAM Foundation is the recommended prerequisite because the Professional course builds on it and assumes foundational SIAM knowledge. If you are new to SIAM, we can advise on completing Foundation first so you get the most from the advanced, scenario-based material.

    What will I learn in the SIAM Professional course?

    You learn to apply SIAM across the four roadmap stages, Discovery and Strategy, Plan and Build, Implement, and Run and Improve, plus cross-cutting practices. This includes service integrator model selection, governance design, cross-provider processes, tooling, and framework integration with ITIL 4 and ISO/IEC 20000.

    How long is the SIAM Professional training?

    The programme runs for 16 hours, typically delivered over two days as an intensive format or across four half-days. It serves as advanced knowledge consolidation and scenario-based exam preparation for experienced ITSM professionals.

    Which standard is the course based on?

    The course is aligned to the current EXIN SIAM Professional Examination Specification and the SIAM Body of Knowledge (SIAM BoK) published by Scopism. It teaches SIAM at an advanced application and analysis level rather than at foundational awareness level.

    Are practice scenarios and materials provided?

    Yes. You receive EXIN-aligned courseware, complex practice scenarios, knowledge checks and revision support mapped to the five exam topic areas, so you can identify weak areas and build readiness for the scenario-based exam.

    Enrollment

    How do I enrol in the SIAM Professional course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help selecting a batch.

    What training formats are available in Austria?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and team. Online delivery lets professionals across Austria join without travel.

    How soon can I start?

    New cohorts run regularly across live online and classroom formats. Check the upcoming schedules for the next available batch, or contact a learning advisor to plan a start date that fits you or your team in Austria.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange this and to confirm the terms that apply to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment, and to request a quote before you commit.