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Build modern IT service management skills with instructor-led ITIL 5 Foundation training designed for professionals across Austria. Aligned to the latest AXELOS (PeopleCert) syllabus, this programme prepares you to master the ITIL Value System and pass the Foundation exam with confidence. As a trusted ITIL Version 5 Foundation training company, Invensis Learning supports you from enrolment to certification.
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16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Austria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Your Service Management Career
For Individuals
ITIL 5 Foundation training helps IT and business professionals turn hands-on service experience into a recognised, structured credential. The course suits service desk staff, support analysts, service managers and anyone moving into IT service management. Whether you are entering IT, formalising skills you already use, or working in Austrian banking, telecom or manufacturing, this training builds capabilities employers actively look for.
If you want a globally recognised service management qualification, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the guiding principles, practical service management know-how and full exam preparation.
For Organizations
ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with a common framework and practical skills. It can be delivered for service desks, IT operations and wider technology functions. For organisations modernising IT services and tightening governance, this training offers a scalable, flexible solution.
If your teams struggle with inconsistent processes and slow service recovery, ITIL 5 group training creates a shared way of working. Staff gain a standardised approach to value, lifecycle management and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
Service management skills are in steady demand across Austria, valued by banking, telecom, IT services, manufacturing and public-sector employers that run complex, always-on digital services. As organisations adopt cloud, AI and tighter EU governance rules, professionals who understand ITIL best practice are increasingly sought after. Demand spans the ladder, from service desk analyst to IT service manager and IT operations lead, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Austria : Salary Insights and Trends
Hiring Companies in Austria
SalaryExpert (ERI) · Paylab (Austria) 2026
Source: A1 Telekom Austria · Atos · T-Systems · Kapsch
ITIL 5 Foundation is more than a certificate. It is a career enabler for service management professionals. Join those who turn IT services into a source of value and reliability. Start your journey today.
Your Austria Career TransformationAustria's IT and digital economy is growing fast, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert (ERI), Paylab (Austria) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Austria is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical, Job-Ready Service Management
ITIL 5 Foundation training teaches you the core concepts of modern digital service management, from the ITIL Value System and four dimensions to the guiding principles, lifecycle and management practices. By the end you can speak the language of ITIL and apply best practice in real service environments.
Understand what digital products and services are, how value is created across their lifecycle, and why continual improvement sits at the heart of modern service management.
Learn how the ITIL Value System brings together governance, practices and improvement, and how value is co-created with consumers and stakeholders by balancing outcomes, costs and risks.
Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, for balanced service decisions.
Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions and adapt ITIL practice to real digital environments.
Work through discovery, design, build, operation, and delivery and support, and see how each lifecycle activity connects to create and sustain value.
Explore the role of ITIL's management practices and how continual improvement and value stream mapping keep services efficient and aligned to outcomes.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1210
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Flexible and Learner-First
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Austria who want to build service management capability and pass the Foundation exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Austria, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Austria
DAS EDELWEISS Salzburg Mountain Resort, Unterbergstraße 65, 5611 Großarl, Austria
ITIL Version 5 Foundation Training Location in Austria
The Ritz-Carlton, Vienna, Schubertring 5-7, 1010 Wien, Austria
Onsite or Online in Austria
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"I have learned a lot of important things , useful for my work. Very compressed info for 4 days, maybe too short for me as not a native trainee. Thanks a lot for the best trainer , Pritesh , who guided us through and gave us a grate understanding of overall method. "
"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
"Our team underwent the ITIL 4 Foundation certification training together, and the impact was significant. The shared learning experience strengthened our collaborative approach to IT service delivery. The training improved individual skills and enhanced our overall team efficiency."
Michael Patel
(4.5/5)
"It's a good learning experience with Pritesh! He spent time to help me going through both 7th and 8th edition and giving exam tips. Appreciate it!"
"Shatish Course pace, explanation, examples were great. Learned new terminologies, he is a great lecturer."
"Mr PD Saha from Invensis Learning has been fantastic with the training. He was very thorough in explaining all the modules and always had impeccable examples to help understand the concepts easily. His lecture and guidance is extremely streamlined, well organised and clear. Invensis team has been very helpful in organising the training. Highly recommended."
"Sathish Kumar was a great course facilitator, took the time to explaine with a calm voice and lots of patience all the topics and questions. Really recommend that course with him. "
"Victor is a very good instructor"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Austria to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces modern digital service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value.