IT Service Management is the set of activities performed by an enterprise to design, plan, deliver, operate and control of IT services offered to customers. Invensis Learning is a PeopleCert ATO that offers ITSM courses in Brazil for professionals to learn the implementation and management of quality IT services that meet business needs.
View CoursesView Training Dates & PricesIT Service Management (ITSM) is crucial for any organization to provide efficient and effective IT services to its customers. In Brazil, ITSM professionals need to have a thorough understanding of the country's regulations and policies in addition to technical knowledge. Some of the essential ITSM skills required for professionals in Brazil include ITIL framework knowledge, problem management, incident management, change management, and service desk management. ...Read More
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