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Build modern IT service management skills with instructor-led ITIL 5 Foundation training for professionals and teams across Brazil. This AXELOS (PeopleCert) aligned programme prepares you for the ITIL 5 Foundation exam and equips you to help create, deliver and continually improve digital products and services, in flexible online (live virtual) and corporate formats.
Flexible
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Mode
16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern IT Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Brazil, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Career Value from Day One
For Individuals
ITIL 5 Foundation training helps professionals build practical IT service management capability and prepare for the certification exam. It suits service desk and support staff, infrastructure analysts, and career changers entering ITSM. Whether you are formalising existing experience, moving from a technical role into service management, or working in IT services, BFSI, telecom or the public sector, this training builds skills employers in Brazil value.
If you want a recognised, globally portable credential and a confident grasp of the ITIL Value System, ITIL 5 Foundation is a clear first step. You gain modern service-management knowledge, exam preparation, and a structured path from learning to certification.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent IT service management capability by equipping teams with a shared framework and vocabulary. It can be delivered for service desks, infrastructure teams or whole IT functions. For organisations connecting IT services to business value and improving reliability, this training provides a scalable, flexible solution across sites.
If your teams manage incidents and changes through habit rather than a shared method, ITIL 5 Foundation training creates a common service-management language. People gain a standardised approach to value, governance and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Sectors and Salary Signals
ITIL 5 Foundation is a recognised entry marker for IT service management careers across Brazil, valued by IT services and outsourcing providers, banks, telecom operators and public-sector employers that run large, always-on service operations. As organisations digitise services and scale cloud, framework-literate professionals are in demand from service desk and ITSM analyst roles up to service delivery and infrastructure management, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Brazil : Salary Insights and Trends
Hiring Companies in Brazil
Infojobs · talent.com (Brazil) 2026
Source: Stefanini · Atento · TIVIT · Accenture
ITIL 5 Foundation is more than a certificate. It is a practical edge for IT professionals in a digitising market. Join people who manage services with a shared framework and start your ITSM journey today.
Your Brazil Career TransformationBrazil's IT services and cloud market is expanding fast, and employers increasingly separate framework-literate professionals from the rest. Here is which side of that line you want to be on.
Sources: Glassdoor, Salario.com.br, Infojobs, Robert Half (Brazil) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Brazil is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Core ITSM Skills for the Workplace
ITIL 5 Foundation training helps you build a working command of modern IT service management. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how digital products and services create value across their lifecycle.
Explain what distinguishes modern digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle. This is the self-contained answer to what you will learn in ITIL 5 Foundation.
Weigh outcomes, costs, risks, experience and sustainability, and explain how value is co-created collaboratively with consumers, users and stakeholders rather than delivered by the provider alone.
Apply Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers as a holistic view of every product, service and component.
Describe how the ITIL Value System connects governance, value chain activities, practices and improvement, and apply the seven guiding principles to real digital decisions.
Understand the purpose of discovery, design, build, operation, and delivery and support activities, and how they work together to create and sustain value.
Explain the role of ITIL's management practices, continual improvement, and Value Stream Mapping and Management in keeping services effective and adaptable.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1395
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited Training, Real Outcomes
As a trusted ITIL Version 5 Foundation training company in Brazil, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building IT service management capability and preparing for the certification exam. Our programmes combine experienced, accredited trainers, flexible delivery, organised courseware aligned to the current syllabus, and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.
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Quality Management
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes
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ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Brazil
Renaissance São Paulo Hotel, 2233, Alameda Santos, Cerqueira César, Jardim Paulista, São Paulo, Região Sudeste, 01419-002, Brasil
ITIL Version 5 Foundation Training Location in Brazil
Hilton São Paulo Morumbi, 12901, Avenida das Nações Unidas, Brooklin Novo, Itaim Bibi, São Paulo, Região Sudeste, 04571-000, Brasil
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"PD is very comprehensive in explaining the justifications to the answers in the sample papers provided. Thank you PD for taking the time to train me and Cjhay! It was a productive 4-day training!"
"As a trainer for Invensys, it is great to have a professional team that backs me up. I have access to the operations team right throughout the training. Response time to queries is great"
"the support which i have gained from people cert on technical issues while i try to register and book my exam , was super . i have been strugling to solve it by my self, however, upon request and with the support of Manjilat i have been able to register with snap support which is helpful and on time. i realy apreciaate it! "
"The trainer has shared simple explanations by providing easy to understand examples when it came to the foundation training and theory. Also, I got a good understanding on what methods should I use when reviewing/ understanding and answering the questions for the Practitioner exam. Overall the 4 days of trainings I believe were fundamentanl in preparing myself for both exams (foundation & practitioner). I feel confident that I got the necessary information to prepare to take the exams. "
"The overall quality of information was great "
"Good training from Pritesh Shah"
"Our team underwent the ITIL 4 Foundation certification training together, and the impact was significant. The shared learning experience strengthened our collaborative approach to IT service delivery. The training improved individual skills and enhanced our overall team efficiency."
Michael Patel
(4.5/5)
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
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ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and key management practices, giving you a recognised grounding in modern IT service management.
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