Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
USD 1345
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Modern Service Management
Invensis Learning is an EXIN Accredited Training Provider in Brazil, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
Real Gains for Professionals in Brazil
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Roles, Demand and Earning Potential
Modern service management skills are in demand across Brazil, valued by IT services firms, BFSI, telecom, consulting and public sector employers modernising how they deliver services. As enterprises digitise and run ITIL, Agile and DevOps side by side, professionals who can unify these practices stand out. Roles range from service desk and IT service management analysts to service delivery and IT operations managers, and here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Brazil : Salary Insights and Trends
Hiring Companies in Brazil
SalaryExpert · Indeed (Brazil) 2026
Source: Stefanini · TIVIT · Atento · Sonda
VeriSM Foundation is more than a credential. It is a modern lens for service management that Brazilian employers increasingly value. Join professionals who unify ITIL, Agile and DevOps and lead digital service delivery. Start your journey today.
Brazil's IT services market is expanding with digital transformation and cloud and AI adoption, and employers increasingly separate professionals who can modernise service delivery from those who cannot. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, Salary.com (Brazil) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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Modern Service Management in Practice
This VeriSM Foundation programme covers all seven topic areas of the EXIN examination specification, from service culture to the management mesh and innovative technologies. By the end, you can explain the VeriSM model and apply it to define a flexible service management approach.
Grasp how digital, consumer-centric service management differs from traditional, technology-led approaches, and why organisations need a flexible model in a fast-changing market.
Work with governance, service management principles and the four-stage practice of Define, Produce, Provide and Respond to shape how services are managed.
Combine resources, environment, emerging practices and management practices into a context-fit service management approach for your organisation.
See how ITIL, Agile, DevOps, Lean and SIAM work together within the mesh, so you can select and blend the right practices for each situation.
Understand how cloud, artificial intelligence, IoT and analytics shape service delivery, governance and consumer experience.
Learn how to assess service maturity, define an initial management mesh and drive continuous improvement through the Respond stage.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Brazil seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
USD 1345
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited VeriSM Foundation Partner
Invensis Learning is a trusted VeriSM Foundation training company in Brazil. We deliver structured VeriSM Foundation training for professionals and organisations in Brazil who want to modernise service management and prepare for the EXIN exam. As an EXIN Accredited Training Provider, we combine accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Brazil
Renaissance São Paulo Hotel, 2233, Alameda Santos, Cerqueira César, Jardim Paulista, São Paulo, Região Sudeste, 01419-002, Brasil
VeriSM Foundation Training Location in Brazil
Hilton São Paulo Morumbi, 12901, Avenida das Nações Unidas, Brooklin Novo, Itaim Bibi, São Paulo, Região Sudeste, 04571-000, Brasil
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Here's everything you may ask...
VeriSM Foundation is an entry-level EXIN credential that validates understanding of VeriSM, a flexible service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own service management approach. It is the first level in the EXIN VeriSM scheme.
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