Is ITIL 4 Foundation recognised by employers in Switzerland?

Yes. ITIL 4 is the world's most widely adopted ITSM framework and is recognised by employers across Zurich and globally, particularly in banking, insurance, pharma, telecoms and IT consulting where governed, reliable services matter.

How long is the ITIL 4 Foundation certification valid?

The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos scheme or by passing a higher ITIL 4 qualification.

How much does ITIL 4 Foundation training cost in Zurich?

Training fees vary by format, such as live online, classroom or corporate group training, and are available on request. The PeopleCert exam fee is billed separately and is usually included in our training and exam bundle. Request a quote for current Zurich pricing.

What is included in the ITIL 4 Foundation course fee?

The fee typically includes official AXELOS and PeopleCert aligned courseware, instructor-led sessions, practice questions, mock exams, learner support and a course completion record. Many packages also bundle the exam voucher. Talk to a learning advisor for details.

Is the exam fee included in the training price?

It depends on the package you choose. Several of our options bundle the PeopleCert exam voucher with the training, while others price the exam separately. Ask for a quote and we will confirm exactly what is included.

Do you offer group or corporate discounts in Zurich?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Zurich and beyond. Contact us for a tailored group quote.

What payment methods and instalment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions. You have 60 minutes to complete it, and it is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

What is the passing score for the ITIL 4 Foundation exam?

You need 65% to pass, which is 26 out of 40 questions correct. The exam tests knowledge and comprehension across the ITIL 4 syllabus, so broad understanding of all topic areas is the best preparation.

Are there any prerequisites for the ITIL 4 Foundation exam?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme and the prerequisite for higher Managing Professional and Strategic Leader qualifications.

How and where do I take the ITIL 4 Foundation exam?

PeopleCert delivers the exam either online with 24/7 remote proctoring or at an authorised test centre. You can sit it from home or office in Zurich, or at a centre, once you are ready.

What happens if I do not pass the exam first time?

You can resit the ITIL 4 Foundation exam by booking a new attempt with PeopleCert. Our training includes mock exams and trainer support to maximise your readiness, and we can guide you on rebooking if needed.

What topics are covered in ITIL 4 Foundation training?

The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain and key ITIL 4 practices such as incident, problem and change management.

Can a beginner take this course without IT experience?

Yes. ITIL 4 Foundation is designed as an introduction with no prior ITSM knowledge required. Trainers explain concepts from the ground up and use practical examples, so beginners and experienced professionals alike can follow along.

What learning resources and materials are provided?

You receive official AXELOS and PeopleCert aligned courseware, practice questions, full-length mock exams and supporting study aids. These resources help you reinforce each topic area and prepare with confidence.

Is the courseware aligned with the current ITIL 4 syllabus?

Yes. Our courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, including the Service Value System and the latest management practices.

Will I receive a certificate after the training?

You receive a course completion record from Invensis Learning after the training. The official ITIL 4 Foundation certification is awarded by PeopleCert once you pass the exam.

How do I enrol in the ITIL 4 Foundation course in Zurich?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

What training formats are available?

We offer ITIL 4 Foundation training online as live virtual instructor-led sessions, classroom training, and customised corporate group training, so you can pick the format that fits your schedule in Zurich.

How soon can I start my ITIL 4 Foundation training?

We run regular live online and classroom batches, so you can usually start within a short time of enrolling. View upcoming schedules or speak with an advisor to find the next available cohort.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Zurich

From Study to Certified

Build practical IT service management capability with instructor-led ITIL 4 Foundation training in Zurich. This programme helps IT and business professionals understand the ITIL 4 Service Value System and prepare for the AXELOS and PeopleCert exam, in flexible live online and classroom formats that fit working schedules in Switzerland's largest finance and tech hub. As a trusted ITIL 4 Foundation training company, we support you from enrolment through to exam day.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

7 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Zurich

Starts from

CHF 1130

What Is the ITIL 4 Foundation Certification?prepares you to do?

The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. ITIL 4 Foundation certification training in Zurich equips IT and business professionals to view service delivery through an end-to-end operating model that creates, delivers and continually improves tech-enabled services.

Governed by AXELOS and examined by PeopleCert, ITIL 4 is the world's most widely adopted ITSM framework. It introduces the Service Value System, the Service Value Chain, the four dimensions of service management, seven guiding principles and 34 management practices, with strong links to Agile, DevOps and Lean ways of working.

Zurich's banks, insurers, pharma firms and technology employers run complex, regulated IT services where governed, reliable delivery is essential. The credential suits service desk staff, support analysts, IT managers and business professionals who want a shared service language. Start your ITIL journey with Invensis Learning and a clear, supported path to the exam.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zurich, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Zurich designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Zurich
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Zurich

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Zurich
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Zurich
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in ZurichDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

The Payoff of Getting ITIL 4 CertifiedBenefits for Professionals and Teams

For Individuals

ITIL 4 Foundation training gives professionals practical service management skills and a credential that travels across sectors and borders. It suits service desk and support staff, IT coordinators, project and business analysts, and managers who want to formalise their ITSM knowledge. Whether you work in Zurich's banking, insurance, pharma or technology sectors, the certification connects everyday support work to value for customers and the organisation.

If you want to move from reactive support into structured, value-led service delivery, ITIL 4 Foundation is a clear first step. You gain framework fluency, exam readiness and a credential that Swiss and global employers recognise.

Earn a globally recognised AXELOS and PeopleCert ITSM credential valued by Zurich employers
Speak a common service language understood across IT and the business
Open roles from service desk analyst to IT service manager and service delivery manager
Stand out in a Swiss market where employers struggle to fill IT roles
Apply guiding principles to improve incident, problem and change handling at work
Build a foundation for higher ITIL 4 Managing Professional and Strategic Leader streams
Gain confidence to support cloud, DevOps and AI-enabled service operations
No prerequisites, so you can certify at any stage of your IT or business career

For Organizations

ITIL 4 Foundation group training helps organisations build consistent service management capability by giving teams a common framework and practical, applicable skills. It can be delivered for service desks, operations teams, project groups or whole IT functions. For Zurich employers under pressure to deliver secure, reliable and well-governed services, the training offers a scalable, flexible way to raise the maturity of the service function.

If your teams handle services differently across units, ITIL 4 Foundation training creates one shared approach to value, governance and continual improvement, helping you cut rework and improve customer experience.

Builds a shared service management vocabulary across IT and business teams
Standardises incident, problem and change practices for reliable delivery
Links IT services to measurable value and customer outcomes
Supports governance and resilience expectations in regulated Swiss sectors
Improves collaboration between development, operations and support
Enables tailored group training aligned to your service strategy
Raises service quality and reduces avoidable disruption
Strengthens in-house ITSM capability across distributed teams

ITIL 4 Foundation Exam Format in ZurichWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Zurich

The total cost of getting ITIL 4 Foundation certified in Zurich includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Zurich delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Zurich is CHF 1130

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 4 Skills Take Your Career in ZurichRoles, Demand and Pay

ITIL 4 Foundation is a trusted marker of service management capability across Zurich, valued by banks, insurers, pharma firms and technology employers that run large, regulated IT estates. As organisations modernise with cloud, DevOps and AI, professionals who can connect services to value and govern delivery are in steady demand. Roles range from service desk analyst and IT support specialist to change and problem manager, IT service manager and service delivery manager, and here is what the market is telling us right now.

CHF 132,500

Average IT Service Manager salary, Zurich

per year, Glassdoor 2026

CHF 136,744

Service Delivery Manager salary, Zurich

average, Glassdoor 2026

700+

Open IT service management roles, Switzerland

Glassdoor 2026

72%

Swiss employers struggling to fill IT roles

ManpowerGroup talent survey

SECTORS HIRING

—Banking and Financial Services
—Insurance and Reinsurance
—Pharma and Life Sciences
—Technology and IT Consulting
—Telecommunications and Cloud Providers
—Public Sector and Healthcare

GROWTH TRENDS

—Zurich as Switzerland's largest finance and technology hub
—Banks and insurers needing governed, reliable IT services
—Cloud, DevOps and AI adoption reshaping service operations
—Regulated sectors requiring strong service governance
—Persistent shortage of skilled IT service professionals
—Demand spread across support, operations and service management roles

Sources: Glassdoor, PayScale, SalaryExpert (Zurich and Switzerland) 2026; ManpowerGroup Talent Shortage survey.

Designation

ITIL 4 Foundation Certified Professionals in Zurich : Salary Insights and Trends

Hiring Companies in Zurich

CHF62K

Min

CHF85K

Average

CHF112K

Max

Glassdoor · SalaryExpert (Switzerland) 2026

SwisscomZurich InsuranceUBSSIX Group

Source: Swisscom · Zurich Insurance · UBS · SIX Group

Industry Challenges Driving ITSM Demand in Zurich

IT Talent Shortage

Around 72% of Swiss employers report difficulty filling IT roles. Certified service professionals who can run reliable operations are scarce and sought after across Zurich.

ITIL 4 makes your service skills stand out

Regulated Service Governance

Zurich banks and insurers face strict oversight and uptime expectations. Many lack a consistent service governance layer, the exact gap ITIL 4 practices are designed to close.

ITIL 4 builds governance and control skills

Cloud and DevOps Integration

As Zurich firms move to cloud and DevOps, teams must blend speed with control. ITIL 4 connects modern delivery with structured service management and continual improvement.

ITIL 4 aligns ITSM with Agile and DevOps

AI-Driven Operations

AI and automation are reshaping IT operations across Swiss enterprises. The guiding principle to optimise and automate helps professionals adopt these tools without losing service quality.

ITIL 4 frames automation and optimisation

Service Reliability Pressure

Financial and pharma services in Zurich cannot tolerate downtime. Strong incident, problem and change practices reduce disruption, and ITIL 4 holders are trained to deliver them.

ITIL 4 strengthens incident and problem practice

Multi-Supplier Complexity

Zurich enterprises rely on many vendors and outsourced services. The four dimensions and supplier practices help professionals coordinate complex, multi-supplier service chains.

ITIL 4 builds partner and supplier capability

Sources: ManpowerGroup Talent Shortage survey; Glassdoor and efinancialcareers (Switzerland) 2026; Swiss IT market reports.

ITIL 4 Foundation is more than a certificate. It is a practical toolkit for delivering reliable, value-led IT services. Join Zurich professionals turning service management into a career advantage. Start your journey today.

Your Zurich Career Transformation

Where You Stand Today,

And Where ITIL 4 Certification Takes You

Zurich's IT services market is expanding with cloud adoption, AI and tightening governance, and employers increasingly separate framework-fluent service professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped in support roles with limited leverage to negotiate

After ITIL 4

IT service manager roles in Zurich average around CHF 132,500, with senior bands reaching higher

Today

Shortlisted less often where ITIL 4 is listed as preferred

After ITIL 4

Eligible for service management roles across banking, insurance, pharma and tech

Today

Confident in tasks, but employers want framework-led service thinking

After ITIL 4

Fluent in the Service Value System and able to link services to real value

You earn your ITIL 4 Foundation

Before

Service skills built on the job with no recognised framework or proof

Now you have

A globally recognised AXELOS and PeopleCert credential trusted by Zurich employers

Before

Local team habits that do not translate across employers or sectors

Now you have

A shared service language that connects you to IT and business teams

Before

Reactive firefighting with limited structure or governance

Now you have

Practical command of incident, problem and change practices

Before

No defined pathway to grow into senior service management roles

Now you have

A clear first step toward higher ITIL 4 Managing Professional modules

"The gap between supporting IT and managing services well is increasingly a recognised framework, and Zurich's leading employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, PayScale, SalaryExpert (Zurich) 2026.

How to Get ITIL 4 Founfdation Certified in ZurichStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Zurich is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

The Capabilities You Will GainMapped to the ITIL 4 Syllabus

ITIL 4 Foundation training gives you a practical command of modern service management. By the end of the programme you can describe the Service Value System, apply the guiding principles, and connect everyday IT work to value for the business.

Service Management Concepts

Skills covered in ITIL 4 Foundation start here: define services, products and value, and explain how value is co-created through utility and warranty between providers and consumers.

The Service Value System

Understand how the SVS ties together guiding principles, governance, the Service Value Chain, practices and continual improvement to turn demand into value across the organisation.

The Four Dimensions of Service

Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver well-rounded, sustainable services.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, and optimise and automate to adopt and adapt ITIL practices to your own service context.

The Service Value Chain

Work through the six value chain activities, from plan and engage to deliver and support, and see how they combine into value streams that meet stakeholder needs.

Key ITIL 4 Practices

Build working knowledge of core practices including incident management, problem management, change enablement, service desk and service level management.

Who Should TakeITIL 4 Foundation Certification Training in Zurich?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

CHF 1130

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis in ZurichTrusted by Professionals and Teams

Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Zurich that want dependable, value-led IT services. As an accredited AXELOS and PeopleCert partner, we combine certified instructors, flexible delivery, official courseware and practical, learner-focused support. As a trusted ITIL 4 Foundation training company in Zurich, we keep the journey straightforward. Whether you enrol as an individual or arrange corporate training for your team, you get a professional experience built around real understanding, workplace application and a clear route to the ITIL 4 Foundation exam.

Accredited AXELOS and PeopleCert training partner for ITIL 4 Foundation
Experienced, certified trainers with real ITSM delivery experience
Flexible formats: live online, classroom and corporate group training
Structured courseware aligned to the current ITIL 4 syllabus
Practice questions and mock exams to build exam confidence
Dedicated learner support before, during and after training
Customised schedules for organisations and team programmes
ISO 9001 and ISO 27001 certified for quality and information security

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Training Courses

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Hours of Expert Training Delivered

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Professionals Trained Worldwide

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ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in ZurichInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Zurich

Zurich Marriott Hotel, Neumühlequai 42, 8006 Zürich, Switzerland

ITIL 4 Foundation Training Location in Zurich

Schweizerhof, Bahnhofpl. 7, 8001 Zürich, Switzerland

ITIL 4 Team Training in ZurichUpskill Your IT Function

Suitable for small, medium and large IT and service teams
Customised schedules based on your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Certified trainers with banking, insurance and tech sector experience
Role-based, industry-relevant examples for stronger workplace application
Dedicated coordination and support for corporate programmes
Scalable delivery for teams across Zurich and global locations

What Our Learners Say

Passed First Time and Applying It Daily

"The trainer made the Service Value System genuinely easy to follow. I passed the ITIL 4 Foundation exam first time and now use the guiding principles every day on our service desk in Zurich."

Lukas Brunner

Service Desk Team Lead

0/0

Practical and Confidence-Building

"Clear, well-paced sessions and very practical examples from banking and insurance. The mock exams gave me real confidence going into the exam. Excellent value for a working professional."

Sophie Keller

IT Support Analyst

0/0

Helped Me Step up into Service Management

"I moved from a coordinator role into service management after this course. Understanding incident, problem and change as ITIL 4 practices helped me speak the language my managers expect."

Marco Rossi

IT Service Coordinator

0/0

One Shared Approach Across the Team

"We trained our operations team with Invensis Learning and now everyone shares one approach to services and continual improvement. Coordination and delivery quality improved noticeably."

Andrea Meier

IT Operations Manager, Insurance Sector

0/0

Tailored Corporate Training That Delivered

"The corporate sessions were tailored to our regulated environment and scheduled around our shifts. A standardised service vocabulary across teams has reduced rework and miscommunication."

Daniel Frei

Head of IT Service Management, Banking

0/0

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Ratings

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Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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