Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is VeriSM Foundation and Why It Matters in SwitzerlandUntitledModern Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) is an entry-level certification in modern, digital service management, and VeriSM Foundation certification training in Switzerland gives IT and business professionals a flexible, practice-agnostic way to run services. Governed by EXIN and built on the current EXIN VeriSM Foundation Examination Specification, VeriSM introduces the VeriSM model and the management mesh, so an organisation can define its own service approach using the right practices for each situation, from ITIL and Agile to DevOps and Lean. For professionals in Switzerland's banking, pharma, insurance and technology sectors, where ITIL, Agile and DevOps often run side by side, VeriSM offers a single, integrating view of service delivery. It suits IT service managers, delivery leads and business professionals who want a contemporary credential that reflects how digital services are actually managed today. The credential has no prerequisites and is valid for lifetime, making it an accessible first step into modern service management. Start your VeriSM journey with Invensis Learning and turn a fragmented toolkit into one coherent approach.

    Invensis Learning is an EXIN Accredited Training Provider in Switzerland, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is VeriSM Foundation and Why It Matters in SwitzerlandModern Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) is an entry-level certification in modern, digital service management, and VeriSM Foundation certification training in Switzerland gives IT and business professionals a flexible, practice-agnostic way to run services. Governed by EXIN and built on the current EXIN VeriSM Foundation Examination Specification, VeriSM introduces the VeriSM model and the management mesh, so an organisation can define its own service approach using the right practices for each situation, from ITIL and Agile to DevOps and Lean.

    For professionals in Switzerland's banking, pharma, insurance and technology sectors, where ITIL, Agile and DevOps often run side by side, VeriSM offers a single, integrating view of service delivery. It suits IT service managers, delivery leads and business professionals who want a contemporary credential that reflects how digital services are actually managed today.

    The credential has no prerequisites and is valid for lifetime, making it an accessible first step into modern service management. Start your VeriSM journey with Invensis Learning and turn a fragmented toolkit into one coherent approach.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Switzerland, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Switzerland designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Switzerland by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Switzerland

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Switzerland
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Switzerland
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in SwitzerlandDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    The Payoff of Becoming VeriSM CertifiedSkills, Recognition and Career Momentum

    For Individuals

    For Individuals

    VeriSM Foundation helps IT and business professionals move beyond single-framework thinking and learn to manage services the way digital organisations do. The credential suits service managers, delivery leads, analysts and business professionals who want a contemporary, joined-up approach. Whether you are formalising your service management knowledge, modernising an ITIL background, or stepping into a service role in a Swiss bank, pharma company or technology firm, this training builds capability that employers recognise.

    If you want a modern, agnostic service management credential that reflects how services are delivered in the digital age, VeriSM Foundation is a clear starting point. You gain the VeriSM model, the management mesh, and a structured route into the wider EXIN VeriSM scheme.

    • Earns a globally recognised EXIN credential valid for lifetime, with no renewal
    • Positions you for IT service manager and service delivery roles across Switzerland
    • Builds a modern, practice-agnostic view that unifies ITIL, Agile, DevOps and Lean
    • Teaches the VeriSM model and management mesh to design a fit-for-context approach
    • Opens the EXIN VeriSM pathway toward Essentials, Plus and Professional levels
    • Sharpens consumer-centric, outcome-focused thinking valued in regulated sectors
    • Requires no prior service management knowledge, so beginners can start with confidence
    For Organizations

    For Organizations

    VeriSM group training helps organisations build a common approach to modern service management by equipping teams with the VeriSM model and the management mesh. It can be delivered for IT departments, service teams or cross-functional business groups. For organisations that run multiple frameworks and want them to work together, VeriSM provides a flexible, integrating layer rather than another rigid process set.

    If your teams struggle to reconcile ITIL, Agile and DevOps across a growing service estate, VeriSM group training creates a shared, context-driven approach. Teams gain a consistent way to define, produce, provide and respond to services aligned with strategy.

    • Creates a shared, modern service management language across IT and business teams
    • Integrates existing ITIL, Agile and DevOps investments into one management mesh
    • Improves consumer focus and value co-creation across service delivery
    • Standardises how teams select and combine practices for each service context
    • Supports digital transformation goals in regulated, multi-framework environments
    • Enables customised group training aligned to your service strategy
    • Builds in-house capability that scales across sites in Zurich, Basel and Geneva

    VeriSM Foundation Exam Format in SwitzerlandWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Switzerland

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Switzerland is CHF 1400

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Pay and Roles in SwitzerlandWhy VeriSM Opens Doors

    Modern service management skills are in strong demand across Switzerland, where banks, pharma leaders, insurers and technology firms run large, digital service estates. As these organisations combine ITIL, Agile and DevOps, professionals who can integrate practices and stay consumer-focused stand out. Demand spans service desk managers, IT service managers, service delivery managers and heads of service, and here is what the Swiss market is telling us right now.

    CHF 143,862

    Average IT Service Manager salary, Switzerland

    per year, Glassdoor 2026

    CHF 138,122

    Service Delivery Manager salary, Switzerland

    average, Glassdoor 2026

    72%

    Swiss employers struggling to fill IT roles

    digitalswitzerland Digital Skills Barometer

    CHF 144,985

    IT Operations Manager salary, Switzerland

    average, Glassdoor 2026

    SECTORS HIRING

    • —Banking and Financial Services
    • —Pharma and Life Sciences
    • —Insurance and Reinsurance
    • —Telecommunications and ICT
    • —Consulting and Professional Services
    • —Public Sector and Government

    GROWTH TRENDS

    • —72% of Swiss employers report difficulty filling IT roles
    • —Banking and pharma modernising service delivery at scale
    • —Cloud, AI and automation reshaping IT service management
    • —Multi-framework estates needing an integrating approach
    • —Zurich, Geneva, Lausanne and Basel expanding as tech hubs
    • —Consumer-centric, outcome-based service expectations rising

    Sources: Glassdoor, PayScale, SalaryExpert, jobs.ch (Switzerland) 2026; digitalswitzerland Digital Skills Barometer.

    Industry Challenges Driving Demand for VeriSM Skills in Switzerland

    Fragmented Framework Sprawl

    Swiss enterprises often run ITIL, Agile, DevOps and Lean side by side with little integration. VeriSM gives teams a single model to combine the right practices for each service context.

    VeriSM integrates practices into one management mesh

    Persistent IT Talent Shortage

    With 72% of Swiss employers unable to fill IT roles, professionals with current, agnostic service management skills are scarce and highly valued across banking, pharma and technology.

    VeriSM builds sought-after modern service skills

    Digital Transformation in Regulated Sectors

    Swiss banks, insurers and pharma firms are modernising service delivery under strict governance. VeriSM connects service management to organisational strategy and controls.

    VeriSM aligns services to strategy and governance

    Cloud and AI Reshaping Services

    Cloud, AI and automation are changing how services are produced and provided. VeriSM addresses these innovative technologies as resources within the management mesh.

    VeriSM covers innovative service technologies

    Multi-Site, Multilingual Delivery

    Delivering consistent services across Zurich, Basel, Geneva and Lausanne is complex. VeriSM offers a shared, flexible approach that scales across distributed Swiss teams.

    VeriSM standardises service approaches across teams

    Rising Consumer-Centric Expectations

    Users now expect fast, outcome-based digital services. VeriSM places consumer focus and value co-creation at the centre of how organisations design and deliver services.

    VeriSM builds outcome-focused service culture

    Sources: digitalswitzerland Digital Skills Barometer; Swisspreneur, Upreer, jobs.ch (Switzerland) 2026.

    VeriSM Foundation is more than a certificate. It is a modern way to run services in a digital, multi-framework world. Join Swiss professionals who unify ITIL, Agile and DevOps into one coherent approach. Start your journey today.

    Your Swiss Service Management Transformation

    Where You Stand Today,

    And Where VeriSM Foundation Takes You

    Switzerland's service and technology market is expanding with digital transformation across banking, pharma and insurance, and employers increasingly value professionals who can run services the modern way. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Swiss market

    After VeriSM

    IT Service Manager roles in Switzerland average around CHF 143,862, with senior service leaders reaching far higher

    Today

    Shortlisted less often for roles that expect current service management skills

    After VeriSM

    Eligible for modern service roles across banking, pharma, insurance and technology

    Today

    Confident in process, but employers want flexible, digital-age thinking

    After VeriSM

    Fluent in the VeriSM model and consumer-centric, outcome-based service delivery

    You earn your VeriSM Foundation

    Before

    Skills tied to a single framework, with no modern, agnostic credential

    Now you have

    A globally recognised EXIN credential in modern service management

    Before

    Limited recognition for the service management work you already do

    Now you have

    A clear route into IT service manager and service delivery roles

    Before

    Juggling separate frameworks that rarely work together

    Now you have

    The ability to integrate ITIL, Agile and DevOps through the management mesh

    Before

    No structured progression path in service management

    Now you have

    An entry point into the EXIN VeriSM pathway, valid for lifetime

    "The gap between running one framework and orchestrating them all is a modern, recognised credential, and the Swiss employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

    How to Get VeriSM Foundation Certified in SwitzerlandStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    The Capabilities You Will Build in This ProgrammeModern Service Management, End to End

    Skills covered in VeriSM Foundation span all seven EXIN examination topic areas, from service culture to the management mesh and innovative technologies. By the end of the programme, you can explain the VeriSM model and help an organisation define its own service approach.

    Modern Service Management Foundations

    Understand what a service organisation is, how value is co-created, and why digital transformation demands flexible, outcome-based service management rather than rigid, prescriptive frameworks.

    Service Culture and People

    Learn how consumer-centric culture, values, organisational structures and servant leadership shape effective service delivery, and how to build cross-functional collaboration across teams.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages that keep services aligned to strategy.

    Selecting Progressive Practices

    Learn how to combine ITIL, Agile, DevOps, Lean, SIAM and Kanban within the mesh, choosing the right practices for each context rather than applying any single one prescriptively.

    Applying Innovative Technologies

    Explore how cloud, artificial intelligence, automation, IoT and analytics act as resources in the management mesh, and how they reshape how services are produced and provided.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey: assessing maturity, defining an initial mesh, protecting existing framework investments, and driving continuous improvement.

    Who Should TakeVeriSM Foundation Certification Training in Switzerland?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Switzerland seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1400

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your Trusted VeriSM Training Partner in SwitzerlandAccredited, Expert-Led

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations that want a modern, agnostic approach to service management. As an EXIN Accredited Training Provider, we combine EXIN-aligned courseware, experienced instructors, flexible delivery and learner-focused support. As a trusted VeriSM Foundation training company in Switzerland, we make enrolment straightforward. Whether you enrol as an individual or plan group training for your team in Zurich, Basel or Geneva, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • EXIN Accredited Training Provider with EXIN-aligned VeriSM courseware
    • Experienced trainers with real-world IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured study materials, practice questions and exam readiness support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after the programme
    • Scalable delivery for individuals and teams across Switzerland
    • Trusted by professionals and organisations across many industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in SwitzerlandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Switzerland

    Tschuggen Grand Hotel, Tschuggen Torweg 1, 7050 Arosa

    VeriSM Foundation Training Location in Switzerland

    Hotel Les Trois, Rois Blumenrain 8, 4001 Basel

    corporate banner

    Corporate VeriSM Team TrainingFor Swiss Organisations

    Untitled

    • Suitable for small, medium and large service and IT teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with modern service management expertise
    • Role-based, industry-relevant examples for real workplace impact
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Switzerland and global sites

    Trusted by Leading Organisations

    UBSSwisscomNovartisRocheSwiss ReZurich Insurance

    What Our Learners Say

    Untitled

    A Modern View That Just Made Sense

    "VeriSM Foundation finally gave me a way to make ITIL, Agile and DevOps work together instead of competing. The management mesh clicked for me, and I passed the EXIN exam on my first try."

    Lukas Meier

    IT Service Manager

    Untitled

    0/0

    Accessible for Non-IT Professionals

    "As someone from the business side, I was worried the course would be too technical. It was not. The trainer explained service culture and the VeriSM model clearly, and I now speak the same language as our IT teams."

    Sophie Favre

    Business Operations Lead

    Untitled

    0/0

    Practical and Job-Ready

    "Well-structured sessions and plenty of practice questions. The Define, Produce, Provide and Respond stages gave me a practical framework I use every week in my service delivery role."

    Andrea Bianchi

    Service Delivery Analyst

    Untitled

    0/0

    Aligned Our Whole Service Team

    "We enrolled our service management team to align everyone on one approach. The group training was tailored to our banking context, and it standardised how our teams select and combine practices."

    Nadia Keller

    Head of IT Service Management, Financial Services

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    Smooth Corporate Rollout Across Sites

    "The corporate programme was easy to coordinate across our Zurich and Basel sites. Our people came away with a shared, modern service language and clearer thinking on digital service delivery."

    Thomas Widmer

    L&D Manager, Life Sciences

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. VeriSM Foundation gives you a modern, agnostic view of service management that Swiss banks, pharma firms, insurers and technology employers value as they run ITIL, Agile and DevOps together. It maps to roles such as IT service manager and service delivery manager, where Swiss salaries are strong.

    General

    Is VeriSM Foundation worth it for professionals in Switzerland?

    Yes. VeriSM Foundation gives you a modern, agnostic view of service management that Swiss banks, pharma firms, insurers and technology employers value as they run ITIL, Agile and DevOps together. It maps to roles such as IT service manager and service delivery manager, where Swiss salaries are strong.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one method, it gives organisations a model to define their own approach by combining the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that makes this flexible.

    Who should take the VeriSM Foundation certification?

    VeriSM Foundation suits IT service management professionals, IT managers, delivery leads and business professionals who want to understand modern, digital service management. It is the entry-level credential in the EXIN VeriSM scheme and is open to anyone, including beginners.

    Are there prerequisites for VeriSM Foundation?

    No. VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to all, regardless of education, experience or prior service management knowledge.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for lifetime. It does not expire, and no renewal, re-examination or continuing education is required once you pass.

    Pricing

    How much does VeriSM Foundation training cost in Switzerland?

    The training fee varies by format and schedule, and is available on request. The EXIN exam fee is billed separately and varies by region and purchasing channel. Request a quote or speak with a learning advisor for current pricing in Switzerland.

    What is included in the VeriSM Foundation course fee?

    Training typically includes EXIN-aligned courseware, structured learning materials, practice questions and mock assessments, learner support and a course completion certificate. The EXIN exam voucher may be bundled by your training provider. Ask us for a full inclusion list.

    Is the EXIN exam fee included in the price?

    It depends on the package. The EXIN VeriSM Foundation exam is often bundled with accredited training, but pricing varies by region and channel. Confirm whether the exam voucher is included when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored group quote for your organisation in Switzerland.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book, with single-answer multiple-choice questions based on the EXIN VeriSM Foundation Examination Specification. It can be taken online with EXIN proctoring or at an accredited test location.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it.

    What is the passing score for VeriSM Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas per the EXIN specification: The Service Organisation, Service Culture, People and Organisational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started.

    What if I do not pass the exam on the first attempt?

    You can re-sit the EXIN VeriSM Foundation exam. Our training includes practice questions and exam readiness support to help you prepare thoroughly. Confirm the current re-sit policy and any fee with EXIN before rebooking.

    Course Content

    Can a beginner take VeriSM Foundation?

    Yes. No prior service management knowledge is required. VeriSM Foundation is designed to be accessible to both IT and business professionals, and the training builds concepts from the ground up with practical examples.

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, VeriSM patterns, and how to combine practices such as ITIL, Agile, DevOps and Lean. You also cover innovative technologies and how to get started with VeriSM in an organisation.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements: resources, environment, emerging practices and management practices. Organisations combine these to create a flexible service management approach suited to their context and VeriSM pattern.

    What learning materials are provided?

    You receive EXIN-aligned courseware, structured module content, practice questions, mock assessments and revision aids. Materials map to the seven EXIN examination topic areas to support your exam readiness.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive framework, while VeriSM is a flexible approach that positions ITIL as one of many practices in the management mesh. VeriSM helps you select and combine practices for your context, so the two are highly complementary rather than competing.

    Enrollment

    How do I enrol in VeriSM Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Switzerland?

    We offer live online (virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule across Zurich, Basel, Geneva and beyond.

    How soon can I start?

    New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to pick a start date that works for you in Switzerland.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    Is the training recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued by employers worldwide, including across Switzerland, as a modern service management credential.