From Study to Certified
Built for IT and business professionals across Switzerland, this instructor-led programme builds modern digital service management skills and readies you for the AXELOS ITIL 5 Foundation exam delivered by PeopleCert. Study the ITIL Value System, guiding principles and product and service lifecycle with accredited trainers, in flexible online and classroom formats that fit a working week.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
CHF 1130
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Switzerland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Recognised Skills, Stronger Career Options
For Individuals
ITIL 5 Foundation training helps IT and business professionals build practical service management capability and prepare for the PeopleCert exam. The certification suits service desk and support staff, IT operations teams, consultants and analysts who want a recognised, modern foundation. Whether you are entering IT service management, formalising on-the-job experience, or working in banking, pharma, insurance or IT services, this training builds skills aligned with what Swiss employers ask for.
If you want a globally recognised, entry-level credential with a clear path forward, ITIL 5 Foundation is a strong first step. You gain the ITIL Value System knowledge, exam preparation and the confidence employers across Switzerland value.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a shared, modern framework and practical skills. The training can be delivered for service desks, operations groups or whole IT functions. For organisations modernising digital services and tightening governance, this training provides a scalable, flexible way to raise the baseline across the team.
If your teams run inconsistent, siloed service practices, ITIL 5 Foundation training creates a common language for managing and improving services. Staff gain a standardised approach to value, governance and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles in Demand
ITIL 5 Foundation has become a practical entry marker for IT service management careers across Switzerland, valued by banks, insurers, pharma and life sciences, and IT services employers that run large, always-on digital operations. As enterprises adopt ITSM platforms and tighten service governance, professionals who speak the ITIL language are in demand from service desk through to service management leadership. Here is what the Swiss market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Switzerland : Salary Insights and Trends
Hiring Companies in Switzerland
Glassdoor · jobs.ch (Switzerland) 2026
Source: Swisscom · UBS · Zurich Insurance · SIX Group
ITIL 5 Foundation is more than a certificate. It is a practical step into modern IT service management, valued by Swiss employers across banking, pharma and tech. Begin your ITIL 5 journey today.
Your Switzerland Career TransformationSwitzerland's IT market rewards reliable, well-governed digital services, and employers increasingly separate professionals who can manage services to a recognised standard from those who cannot. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Switzerland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Capabilities for Modern Service Management
What you will learn in ITIL 5 Foundation spans the core of modern digital service management, from the ITIL Value System to continual improvement. By the end of the programme you can speak the ITIL language and apply its practices to real services.
Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.
Learn how providers, consumers and stakeholders co-create value, and how to weigh outcomes, costs, risks, experience and sustainability when shaping services.
Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of every service.
Explore how the ITIL Value System brings together governance, practices and improvement, and how to apply the seven guiding principles to real digital decisions.
Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to create and sustain value.
Get to grips with ITIL's management practices, continual improvement, and value stream mapping and management so you can streamline how work flows to the customer.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CHF 1130
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited Trainers, Flexible Formats
As a leading ITIL Version 5 Foundation training company in Switzerland, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Switzerland who want to build modern IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited, experienced trainers, courseware aligned to the current AXELOS syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Leaders in Training industry for 12+ years
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Switzerland
Tschuggen Grand Hotel, Tschuggen Torweg 1, 7050 Arosa
ITIL Version 5 Foundation Training Location in Switzerland
Hotel Les Trois, Rois Blumenrain 8, 4001 Basel
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"The training exceeded my expectations. The instructors were knowledgeable, and the course content was well-structured. The emphasis on real-world applications made the learning experience highly relevant.I now feel more confident in implementing ITIL practices in my role."
Sarah Rodriguez
(4.5/5)
"Amazing support team! I am very thankful to the support team who helped me at every step of my learning process. They are quick in responding to the issue and providing the best solutions."
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
"My instructor Amol was great! I appreciated the real life examples he was able to share that made the framework and tools relevant."
"The course is very well organized into four days and content is presented in a way that is easy to digest. Thanks."
"Sathish was very thorough taking us through each session from start to finish, quite informative and I am confident that I will pass the exam."
"I enjoyed the constant interaction and Knowledge Checks - it helped to retain a lot of the information. Sathish was great and always willing to explain any queries we had. Thanks Sathish!!"
"I followed the course more than one year ago, and i was struggling to understand the steps for the exam and application. They immediately jumped in a Zoom call to support and show me what to do. Thanks so much! "
4.7
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Happy Learners
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Locations Worldwide
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Switzerland to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management and the ITIL Value System, and suits IT support, operations, consultants, analysts and anyone moving into IT service management.
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