Is ITIL 5 Foundation worth it in Switzerland?

Yes. Swiss banks, insurers, pharma firms and IT services employers run large, always-on digital operations and value staff who understand ITIL service practices. The credential is internationally recognised and gives you an edge in a market with a real ICT skills shortage. Talk to a learning advisor to plan your path.

Do I need any prior experience or qualifications?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, including those new to IT service management. Some IT or business familiarity helps, but the course builds your understanding from the ground up.

What is the difference between ITIL 5 and ITIL 4?

ITIL 5 builds on ITIL 4 with a stronger focus on digital product and service management, the full product and service lifecycle, an updated ITIL Value System, and dedicated coverage of value stream mapping and management for the modern digital era.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it current you renew within each three-year cycle by earning 60 CPD points, as set out by PeopleCert.

Which body awards ITIL 5 Foundation?

AXELOS owns ITIL, and PeopleCert is the sole publisher and examination body. Your courseware follows the AXELOS syllabus and your exam is delivered through PeopleCert.

How much does ITIL 5 Foundation training cost in Switzerland?

Training fees vary by format and schedule, so the latest pricing is available on request. The fee covers instructor-led training, courseware and exam preparation; the PeopleCert exam may be bundled or billed separately. Request a quote for current Switzerland pricing.

What is included in the course fee?

The fee typically includes AXELOS-aligned courseware, accredited trainer-led sessions, practice questions, mock exams, exam booking guidance and learner support. Confirm exactly what is bundled when you request your quote.

Is the exam fee included in the price?

Depending on the package, the PeopleCert exam fee may be included or billed separately. PeopleCert prices the exam by region and channel, so ask your advisor which option applies to your enrolment.

Do you offer group or corporate discounts?

Yes. We offer corporate and group training with tailored schedules and volume-based pricing for teams. Contact us for a corporate quote for your organisation.

What payment options are available?

We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 multiple-choice, single-answer questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

How many questions are on the exam and how long is it?

There are 40 multiple-choice questions and you have 60 minutes to complete them. The exam is taken online or at a PeopleCert authorised test centre.

What is the passing score for ITIL 5 Foundation?

You need 65%, which is 26 out of 40 questions correct, to pass. The closed-book format means a broad understanding of all the topic areas matters more than memorising one section.

What happens if I do not pass the first time?

You can resit the exam through PeopleCert. Our trainers and practice materials are designed to help you prepare thoroughly so you go in ready; ask about resit support when you enrol.

Are there prerequisites to sit the exam?

No. There are no formal prerequisites for ITIL 5 Foundation, so you can take the exam without prior ITIL or ITSM qualifications. Accredited training is recommended to prepare you well.

How do I book the ITIL 5 Foundation exam?

After your training you schedule the exam through PeopleCert, choosing online proctored delivery available around the clock or an authorised test centre. Our team can guide you through booking.

What topics does the ITIL 5 Foundation course cover?

The course covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

Can a beginner take this course?

Yes. ITIL 5 Foundation is designed as an entry point and assumes no prior ITIL knowledge. Trainers build concepts step by step and use practical examples, so beginners and experienced IT staff both benefit.

What learning materials are provided?

You receive AXELOS-aligned courseware, practice questions, mock exams and quizzes, plus reference guidance on the ITIL 5 Foundation syllabus to support your revision.

Are there practice tests and mock exams?

Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question PeopleCert format, helping you find weak areas and build exam confidence.

Is the courseware aligned to the latest ITIL version?

Yes. The courseware follows ITIL 5 (Version 5.0), the current edition published by AXELOS and PeopleCert, including its focus on digital services and value streams.

In what language is the training delivered?

Training is delivered in English by accredited trainers. For corporate groups across Switzerland we can discuss scheduling and delivery preferences with you.

How do I enrol in ITIL 5 Foundation training?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

What training formats are available?

We offer live online (virtual instructor-led) training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule across Switzerland.

How soon can I start?

New cohorts run regularly in live online and classroom formats. Check the upcoming schedules or speak with a learning advisor to find a batch that suits you.

Can I reschedule or transfer to another batch?

Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL 5 Foundation Certification Training in Switzerland

From Study to Certified

Built for IT and business professionals across Switzerland, this instructor-led programme builds modern digital service management skills and readies you for the AXELOS ITIL 5 Foundation exam delivered by PeopleCert. Study the ITIL Value System, guiding principles and product and service lifecycle with accredited trainers, in flexible online and classroom formats that fit a working week.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

5K+ already enrolled

4.5 (24+ Reviews)

10 enrolled this week

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Switzerland

Starts from

CHF 1130

What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, that introduces digital product and service management and the ITIL Value System. ITIL 5 Foundation certification training in Switzerland gives IT and business professionals a shared, modern language for creating, delivering and continually improving value in digital environments.

The certification suits service desk staff, IT operations and support professionals, consultants, project and business analysts, and anyone moving into IT service management. You learn the guiding principles, the four dimensions, the product and service lifecycle and core management practices, then prepare for the 40-question PeopleCert exam.

With Swiss banks, pharma leaders and tech employers modernising their service operations, an internationally recognised ITIL credential helps you stand out. Start your ITIL 5 journey with Invensis Learning and build skills you can apply from day one.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Switzerland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Switzerland designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Switzerland
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Switzerland

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Switzerland
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Switzerland
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in SwitzerlandDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from Getting ITIL 5 CertifiedRecognised Skills, Stronger Career Options

For Individuals

ITIL 5 Foundation training helps IT and business professionals build practical service management capability and prepare for the PeopleCert exam. The certification suits service desk and support staff, IT operations teams, consultants and analysts who want a recognised, modern foundation. Whether you are entering IT service management, formalising on-the-job experience, or working in banking, pharma, insurance or IT services, this training builds skills aligned with what Swiss employers ask for.

If you want a globally recognised, entry-level credential with a clear path forward, ITIL 5 Foundation is a strong first step. You gain the ITIL Value System knowledge, exam preparation and the confidence employers across Switzerland value.

Earn an internationally recognised AXELOS credential valued across Swiss IT employers
Speak one shared service management language used in banking, pharma and tech
Open routes into incident, problem, change and service management roles
Apply the ITIL Value System and guiding principles to real digital services
Stand out in a Swiss market facing a structural ICT skills shortage
Build confidence to improve services and reduce downtime from day one
Hold a portable certification that travels across sectors and borders
Lay the foundation for higher ITIL 5 qualifications and senior roles

For Organizations

ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a shared, modern framework and practical skills. The training can be delivered for service desks, operations groups or whole IT functions. For organisations modernising digital services and tightening governance, this training provides a scalable, flexible way to raise the baseline across the team.

If your teams run inconsistent, siloed service practices, ITIL 5 Foundation training creates a common language for managing and improving services. Staff gain a standardised approach to value, governance and continual improvement.

Builds a consistent service management language across IT and support teams
Improves incident, problem and change handling to reduce service disruption
Connects everyday IT work to value, outcomes and customer experience
Supports ITSM platform rollouts such as ServiceNow with sound ITIL practice
Enables customised training aligned with your operating model
Standardises ways of working across business units and locations
Provides flexible delivery for distributed Swiss teams
Strengthens in-house service governance and audit readiness

ITIL V5 Foundation Exam Format in SwitzerlandWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Switzerland

The total cost of getting ITIL V5 Foundation certified in Switzerland includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Switzerland delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Switzerland is CHF 1130

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where the Certification Takes Your Swiss CareerRoles in Demand

ITIL 5 Foundation has become a practical entry marker for IT service management careers across Switzerland, valued by banks, insurers, pharma and life sciences, and IT services employers that run large, always-on digital operations. As enterprises adopt ITSM platforms and tighten service governance, professionals who speak the ITIL language are in demand from service desk through to service management leadership. Here is what the Swiss market is telling us right now.

CHF 143,862

Average IT Service Manager salary, Switzerland

average, Glassdoor 2026

CHF 138,122

Service Delivery Manager salary, Switzerland

average, Glassdoor 2026

128,600

Additional ICT specialists needed by 2033

Swiss skills-gap projection

40,000+

IT roles set to stay unfilled

next two years, Switzerland

Sectors Hiring

—Banking and Financial Services
—Pharmaceuticals and Life Sciences
—Insurance and Wealth Management
—IT Services, Consulting and GCCs
—Manufacturing and Industrials
—Public Sector and Healthcare

Growth Trends

—Structural ICT skills shortage keeping tens of thousands of IT roles open
—Digital banking modernisation under strict resilience expectations
—Pharma and life sciences tightening IT service governance
—Enterprise ITSM platform adoption such as ServiceNow
—AI and cloud adoption increasing service complexity
—Demand spanning service desk through to service management leadership

Sources: Glassdoor, PayScale, SalaryExpert, jobs.ch (Switzerland) 2026; CapiWell Swiss IT labour market and ICT-Berufsbildung skills forecast.

Designation

ITIL Version 5 Foundation Certified Professionals in Switzerland : Salary Insights and Trends

Hiring Companies in Switzerland

CHF62K

Min

CHF78K

Average

CHF98K

Max

Glassdoor · jobs.ch (Switzerland) 2026

SwisscomUBSZurich InsuranceSIX Group

Source: Swisscom · UBS · Zurich Insurance · SIX Group

Market Forces Fuelling ITSM Demand in Switzerland

Persistent ICT Skills Shortage

Switzerland faces a structural shortage of ICT specialists, with tens of thousands of IT roles set to stay unfilled. Certified service management talent helps employers close that gap.

ITIL 5 builds recognised service management skills

Digital Banking Under Pressure

Swiss banks are modernising core platforms while meeting strict resilience and regulatory expectations. Strong ITIL service practices keep these always-on services reliable and auditable.

ITIL 5 strengthens service reliability and governance

Compliance-Driven Pharma IT

Pharma and life sciences run validated, regulated systems where downtime and poor change control carry real risk. ITIL practices bring the governance these environments demand.

ITIL 5 brings governance to regulated systems

Enterprise ITSM Platform Adoption

As organisations roll out ITSM platforms such as ServiceNow, they need people who understand the ITIL practices behind incident, problem and change management, not only the tooling.

ITIL 5 underpins the practice behind the tooling

AI and Cloud Raising Complexity

Cloud and AI adoption multiply the services IT must manage. The ITIL Value System and value streams give teams a way to handle that complexity and keep delivering value.

ITIL 5 helps teams manage service complexity

Fragmented Service Practices

Many Swiss teams run inconsistent, siloed ways of working. A shared ITIL foundation standardises terminology and practice so services improve continually across the organisation.

ITIL 5 standardises ways of working

Sources: CapiWell Swiss IT Labour Market 2026; ICT-Berufsbildung skills forecast; jobs.ch and Glassdoor (Switzerland) 2026.

ITIL 5 Foundation is more than a certificate. It is a practical step into modern IT service management, valued by Swiss employers across banking, pharma and tech. Begin your ITIL 5 journey today.

Your Switzerland Career Transformation

Where You Stand Now and Where ITIL 5 Takes You

Your Career Transformation

Switzerland's IT market rewards reliable, well-governed digital services, and employers increasingly separate professionals who can manage services to a recognised standard from those who cannot. Here is which side of that line you want to be on.

Today

Service work feels ad hoc, with limited recognised method behind it

After ITIL 5

You apply a globally recognised framework valued across Swiss IT employers

Today

Pay tied to a support role with little leverage to move up

After ITIL 5

IT Service Manager roles in Switzerland average around CHF 144,000, with clear progression

Today

Confident in tasks, but missing the service governance employers ask for

After ITIL 5

Fluent in the ITIL Value System, guiding principles and the service lifecycle

You earn your ITIL 5 Foundation

Before

Your IT experience lacks a recognised service management credential

Now you have

An AXELOS ITIL 5 certification recognised by Swiss and global employers

Before

Limited to support and operations tasks with no clear next step

Now you have

A route into incident, problem, change and service management roles

Before

Each team you join uses different, undocumented ways of working

Now you have

A shared language to standardise and improve services anywhere

Before

Recognition fades when you switch sector or country

Now you have

A portable credential that travels across sectors and borders

"In Swiss IT, the gap between keeping systems running and managing services to deliver value is increasingly a recognised credential, and the best employers already know it."

Join the professionals who trained with Invensis Learning and moved their IT service careers forward.

Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

How to Get ITIL V5 Foundation Certified in SwitzerlandStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Switzerland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in This ProgrammeCapabilities for Modern Service Management

What you will learn in ITIL 5 Foundation spans the core of modern digital service management, from the ITIL Value System to continual improvement. By the end of the programme you can speak the ITIL language and apply its practices to real services.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

Value Co-Creation and Outcomes

Learn how providers, consumers and stakeholders co-create value, and how to weigh outcomes, costs, risks, experience and sustainability when shaping services.

The Four Dimensions of Service Management

Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of every service.

The ITIL Value System and Guiding Principles

Explore how the ITIL Value System brings together governance, practices and improvement, and how to apply the seven guiding principles to real digital decisions.

The Product and Service Lifecycle

Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to create and sustain value.

Management Practices and Value Streams

Get to grips with ITIL's management practices, continual improvement, and value stream mapping and management so you can streamline how work flows to the customer.

Who Should TakeITIL V5 Foundation Certification Training in Switzerland?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

CHF 1130

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Your ITIL 5 Foundation Partner in SwitzerlandAccredited Trainers, Flexible Formats

As a leading ITIL Version 5 Foundation training company in Switzerland, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Switzerland who want to build modern IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited, experienced trainers, courseware aligned to the current AXELOS syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Training aligned to the AXELOS ITIL 5 syllabus and the PeopleCert exam
Accredited, experienced trainers with real IT service management practice
Flexible live online and classroom formats for learners across Switzerland
ISO 9001 and ISO 27001 certified training operations
Practice questions, mock exams and exam booking guidance
Dedicated learner support before, during and after the course
Customised corporate and group training for organisations
An internationally recognised credential with a clear learning path

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

100+

Countries Served

ISO 9001

Quality Management

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in SwitzerlandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL Version 5 Foundation Training Location in Switzerland

Tschuggen Grand Hotel, Tschuggen Torweg 1, 7050 Arosa

ITIL Version 5 Foundation Training Location in Switzerland

Hotel Les Trois, Rois Blumenrain 8, 4001 Basel

Corporate Training for Swiss TeamsStandardise Service Management

Suitable for small, medium and large IT and service teams
Customised schedules aligned with your organisation's availability
Delivery via onsite, live online or hybrid formats
Accredited trainers with banking, pharma and tech experience
Role-based examples that map ITIL practices to your services
Progress tracking, assessments and dedicated learner support
Scalable delivery for teams across Switzerland and beyond

What Our Learners Say

Cleared the PeopleCert Exam First Time

"The trainer made the ITIL Value System and guiding principles genuinely click. The mock questions matched the exam style closely, and I passed the 40-question PeopleCert exam on my first attempt."

Lukas Weber

IT Support Team Lead

0/0

Practical and Easy to Follow

"I came in with no formal ITSM background and left able to talk confidently about incident, problem and change management. The live online format fitted around my shifts perfectly."

Sophie Mueller

Service Desk Analyst

0/0

Strong, Up-To-Date Content

"The course reflected the latest ITIL 5 focus on digital products and value streams, not an older syllabus. The examples were relevant to the service work I do day to day."

Marco Rossi

IT Consultant

0/0

Consistent Service Practice Across the Team

"We trained a mixed group of support and operations staff. Invensis tailored the examples to our environment, and we now share one language for managing services across the department."

Elena Fischer

L&D Manager, Financial Services

0/0

Smooth Corporate Rollout

"Scheduling, coordination and trainer quality were all excellent. Our team came away ready for the exam and, more importantly, applying ITIL practices to our regulated systems."

Thomas Brunner

IT Operations Manager, Pharmaceuticals

0/0

4.6

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Foundation

ITIL 4 Foundation

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management and the ITIL Value System, and suits IT support, operations, consultants, analysts and anyone moving into IT service management.

ITIL 5 Foundation Certification Training in Switzerland

What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in SwitzerlandDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from Getting ITIL 5 CertifiedRecognised Skills, Stronger Career Options

ITIL V5 Foundation Exam Format in SwitzerlandWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Switzerland

Where the Certification Takes Your Swiss CareerRoles in Demand

Sectors Hiring

Growth Trends

Market Forces Fuelling ITSM Demand in Switzerland

Persistent ICT Skills Shortage

Digital Banking Under Pressure

Compliance-Driven Pharma IT

Enterprise ITSM Platform Adoption

AI and Cloud Raising Complexity

Fragmented Service Practices

Where You Stand Now and Where ITIL 5 Takes You

Your Career Transformation

How to Get ITIL V5 Foundation Certified in SwitzerlandStep-by-Step Certification Process

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in This ProgrammeCapabilities for Modern Service Management

Digital Product and Service Management

Value Co-Creation and Outcomes

The Four Dimensions of Service Management

The ITIL Value System and Guiding Principles

The Product and Service Lifecycle

Management Practices and Value Streams

Who Should TakeITIL V5 Foundation Certification Training in Switzerland?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Live Virtual Training

Your ITIL 5 Foundation Partner in SwitzerlandAccredited Trainers, Flexible Formats

ITIL Version 5 Foundation Training Locations in SwitzerlandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

Corporate Training for Swiss TeamsStandardise Service Management

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