Built Around the Latest Exam
Built for IT and business professionals across Basel's pharma, banking and technology employers, this instructor-led programme builds practical service management capability and readies you for the AXELOS ITIL 5 Foundation exam delivered by PeopleCert, in flexible online (live virtual) and classroom formats.
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Mode
16
Hours
16
PDUs
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Starts from
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Basel, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills Employers Across Basel Value
For Individuals
ITIL 5 Foundation training helps professionals build practical service management capability and prepare for the PeopleCert exam. The course suits service desk staff, analysts, project members, developers and managers who want to run IT services to a recognised framework. Whether you are starting in IT support, moving into a service role, or working in pharma, banking or technology in Basel, this training builds capability that maps to real hiring needs.
If you want a recognised first credential in IT service management, ITIL 5 Foundation is a clear path forward. You gain framework knowledge, structured exam preparation and a credential employers value across sectors and regions.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management by equipping IT and service teams with a shared framework and practical skills. It can be delivered for service desks, operations teams or wider digital functions. For employers connecting IT delivery to strategy and improving day-to-day service quality, this training provides a scalable, flexible solution.
If your teams handle incidents, changes and requests without a common approach, ITIL 5 Foundation group training creates a shared service language. Teams gain a standardised way to manage value, quality and continual improvement.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Recognition
ITIL 5 Foundation has quickly become a sought-after marker of modern IT service management across Basel, valued by the pharma, banking, chemicals and technology employers that anchor the region's economy. As life sciences firms digitise research and banks tighten operational resilience, employers want professionals who can run services to a recognised framework. Demand spans the ladder, from Service Desk Analyst to IT Service Manager, and here is what the Basel market is showing right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Basel : Salary Insights and Trends
Hiring Companies in Basel
Glassdoor · talent.com (Switzerland) 2026
Source: Lonza · Coop · Swisscom · University Hospital Basel
ITIL 5 Foundation is more than a certificate. It is a practical foundation for a service management career in one of Europe's strongest IT job markets. Start your ITIL journey today.
Your Basel Career TransformationBasel's IT job market is expanding with pharma digitalisation, banking modernisation and a deep talent shortage, and employers increasingly separate professionals who run services to a recognised framework from those who do not. Here is which side of that line ITIL 5 Foundation puts you on.
Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Basel is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical Service Management You Can Apply at Work
This ITIL 5 Foundation training builds awareness-level command of the modern ITIL framework. By the end you can describe how organisations create value through digital products and services and run them across the full lifecycle, ready for the PeopleCert exam.
What you will learn in ITIL 5 Foundation starts here: how digital products and services create value, how continual improvement is embedded throughout, and how the product and service lifecycle is managed from end to end.
Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions for a holistic view of service management.
Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.
Apply the guiding principles, including focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical, to real digital service decisions.
Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.
Get to grips with ITIL's management practices, continual improvement and value stream mapping, so you can help teams work consistently and improve services over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CHF 1130
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your ITIL 5 Foundation Partner
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Basel that want to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you can rely on a trusted ITIL Version 5 Foundation training company in Basel for a professional learning experience built around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Basel
Hotel Les Trois Rois, Blumenrain 8, 4001 Basel, Switzerland
ITIL Version 5 Foundation Training Location in Basel
Hotel Basel, Münzgasse 12, 4001 Basel, Switzerland
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"very customer focused agile way of training. Knowledgable , well prepared and customer focused trainer( Pritesh)"
"My instructor Amol was great! I appreciated the real life examples he was able to share that made the framework and tools relevant."
"Great instructor lots of really good examples & ties back to our business "
"It was a great experience, Sathish was a great trainer with advanced knowledge and willing to share. He was patient with the very many questions."
"The pace and learnings from the course were good, liked how the trainer went through everything and always checked if there were questions and when there were he gave thorough answers."
"It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."
"PD is very comprehensive in explaining the justifications to the answers in the sample papers provided. Thank you PD for taking the time to train me and Cjhay! It was a productive 4-day training!"
"Applied to real life examples well and feel comfortable with the material"
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Switzerland to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage.
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