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As a trusted ITIL Version 5 Foundation training company, Invensis Learning helps you build modern IT service management skills with ITIL 5 Foundation training designed for professionals across Bern's federal, telecom and financial-services employers. Learn the ITIL Value System, guiding principles and the product and service lifecycle, then sit the PeopleCert exam with confidence through flexible live online and classroom formats led by accredited trainers.
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16
Hours
16
PDUs
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CHF 1130
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern IT Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Skills, Recognition and Career Lift
For Individuals
ITIL 5 Foundation training helps you become a confident, credible IT service management practitioner. The certification suits service desk staff, IT support technicians, system administrators and business professionals who want a recognised entry point into ITSM. Whether you are starting your IT career, formalising on-the-job knowledge, or preparing to support services in Bern's federal, telecom or insurance sectors, the course builds skills employers actively look for.
If you want a globally recognised qualification that proves you understand modern service management, ITIL 5 Foundation is a clear first step. You gain practical knowledge, exam readiness and a credential that travels across sectors and borders.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent IT service management capability. The training can be delivered for service desks, IT operations teams, and wider business units that depend on reliable digital services. For employers in Bern's public sector, telecom and financial services, a shared ITIL foundation improves service quality, governance and collaboration across teams.
If your teams run services inconsistently or struggle with downtime, ITIL 5 Foundation training creates a common, practical approach to incidents, problems, requests and continual improvement that scales across the organisation.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL is the most widely recognised IT service management framework in Switzerland, and Bern's status as the federal capital makes service management skills especially valuable. The federal administration, Swisscom, Swiss Post, PostFinance, SBB and leading insurers all run large IT operations that depend on ITIL practices. Demand spans service desk and support roles through to incident, problem and service managers, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Bern : Salary Insights and Trends
Hiring Companies in Bern
Glassdoor (Switzerland) 2026
Source: Swisscom · Swiss Post · Sympany
ITIL 5 Foundation is more than a credential. It is a practical toolkit for the service management challenges Bern's employers face every day. Start your ITSM journey today.
Your Bern Career TransformationBern's public sector, telecom and financial-services employers increasingly expect IT staff to understand ITIL. Here is what changes once you are certified, and which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Bern is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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From Guiding Principles to Daily Practice
This ITIL 5 Foundation course teaches the core concepts of modern IT service management, from the ITIL Value System to the practices that keep services running. By the end you can speak the language of ITSM and contribute to better service outcomes from day one.
Understand how guiding principles, governance, the value chain, management practices and continual improvement combine to create and deliver value. This is the central model in ITIL 5 and the lens for everything that follows.
Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better, more practical service decisions in any organisation.
Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to managing products and services.
Follow products and services from discovery and design through build, operation, delivery and support, and see how each stage works together to create value.
Learn how core practices such as incident, problem and service request management drive consistent, reliable services that users and customers can depend on.
Use continual improvement and value stream mapping to remove waste, raise quality and keep services aligned to changing needs over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CHF 1130
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited Partner
Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Bern who want to build IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine experienced, accredited trainers, structured courseware, practice questions and dedicated learner support. As a trusted ITIL Version 5 Foundation training company in Bern, Invensis Learning supports you whether you enrol as an individual or arrange corporate training for your team, with flexible live online and classroom formats, ISO-certified quality, and a clear path from study to certification.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Bern
Novotel Bern Expo, Am, Guisanpl. 2, 3014 Bern, Switzerland
ITIL Version 5 Foundation Training Location in Bern
Hotel Savoy Bern, Neuengasse 26, 3011 Bern, Switzerland
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"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
"Amazing support team! I am very thankful to the support team who helped me at every step of my learning process. They are quick in responding to the issue and providing the best solutions."
"The best part about this experience is the trainer. He is incredibly good. He actually shows insightful videos related to the topics covered and goes out of his way to answer our questions and to make sure that we understood everything, on top of being friendly and interesting. Previous trainer pales in comparison. "
"Applied to real life examples well and feel comfortable with the material"
"Good training from Pritesh Shah"
"the trainer was very knowlegeable"
"The overall quality of information was great "
"My instructor PD is really knowledgeable and explained really well the concepts, giving me examples and clarifying when needed. Moreover, he has been very supportive in my learning progress. The materials have been comprehensive and clear too."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Switzerland to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the ITIL Value System, the guiding principles and modern digital product and service management, and suits IT and business professionals at any career stage.
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