Pass on Your First Attempt
Build modern digital service management skills with accredited ITIL 5 Foundation training in Lausanne. Designed for IT and business professionals across Vaud, this PeopleCert-aligned programme prepares you for the ITIL 5 exam and the practices that help organisations create, deliver and continually improve value, in flexible live online and classroom formats.
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16
Hours
16
PDUs
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Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Career Value Beyond the Exam
For Individuals
ITIL 5 Foundation training helps you turn day-to-day IT support work into recognised, value-led service management capability. The course suits service desk analysts, IT operations staff, support specialists and business professionals who want a practical, modern framework. Whether you are formalising existing experience, moving from a single tool to standard practice, or stepping into a service management role in IT, banking, MedTech or consulting, this training builds skills employers in Lausanne look for.
If you want a respected credential that travels across sectors and borders, ITIL 5 Foundation is a strong starting point. You gain the concepts, vocabulary and exam readiness to prove your service management knowledge to Swiss and global employers alike.
For Organizations
ITIL 5 Foundation group training helps organisations equip IT and business teams with a consistent, value-focused approach to digital services. The training can be delivered for service desks, operations teams and wider departments. For employers in Lausanne and across Vaud looking to mature their IT service management, this training creates a shared framework that connects service delivery to real business value.
If your teams work in silos or rely on undocumented habits, ITIL 5 Foundation gives them a common foundation. People learn the same principles, practices and lifecycle thinking, which makes services more reliable and improvement continual.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay in Vaud
ITIL 5 Foundation is a recognised marker of service management capability across Lausanne and Vaud, valued by banking, FMCG, MedTech, cybersecurity and technology employers that run large, business-critical IT services. As multinational headquarters standardise their IT operations and digital transformation accelerates, certified professionals are increasingly sought after. Demand spans service desk analyst, change manager, service delivery manager and IT service manager roles, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Lausanne : Salary Insights and Trends
Hiring Companies in Lausanne
Glassdoor - PayScale (Switzerland) 2026
Source: Nestle - Logitech - CHUV
ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service management. Join professionals in Lausanne who connect IT delivery to business value. Start your journey today.
Your Lausanne Career TransformationSwitzerland's IT employers increasingly separate certified service management professionals from the rest, especially across Lausanne's multinational and technology base. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert, Robert Half (Switzerland) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Lausanne is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Capabilities You Apply from Day One
ITIL 5 Foundation training helps you gain practical service management knowledge grounded in the current ITIL 5 syllabus. By the end of the course you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.
Skills covered in ITIL 5 Foundation start with how modern digital products and services create value across their lifecycle, so you can explain what service management means in the digital era and why continual improvement is central to it.
Understand how value is created together by providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can frame IT work around the value it delivers rather than the tasks it completes.
Apply the four dimensions of product and service management and the ITIL Value System, bringing together guiding principles, governance, value chain activities, practices and improvement into one connected way of working.
Use the guiding principles, such as focus on value, start where you are, progress iteratively and keep it simple, to make better decisions, collaborate across boundaries and adapt ITIL to real digital environments.
Follow products and services from discovery and design through build, operation, delivery and support, understanding the purpose of each activity and how the phases work together to create and sustain value.
Get to grips with ITIL's management practices and continual improvement, plus value stream mapping, so you can support consistent, effective ways of working and help your team keep improving services over time.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CHF 1130
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited PeopleCert Partner
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Lausanne who want to build modern service management capability and prepare for the ITIL 5 exam. Our programmes combine accredited PeopleCert and AXELOS courseware, experienced ITSM trainers, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Lausanne, whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we hold our training and your data to international standards.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Lausanne
Beau-Rivage Palace, Chemin de Beau-Rivage 21, 1006 Lausanne, Switzerland
ITIL Version 5 Foundation Training Location in Lausanne
Hotel Royal Savoy Lausanne, Avenue d'Ouchy 40, 1006 Lausanne, Switzerland
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""Despite being the sole participant on the day of the course, I was thoroughly impressed by the quality of the experience. The instructor conducted the session in a remarkably friendly and professional manner, ensuring that the content was perfectly tailored to my individual needs and learning style. The personalized attention I received made the course feel like a one-on-one coaching session, which greatly enhanced my overall learning experience. I would highly recommend this course to anyone looking for a flexible and attentive learning environment."
"I loved the course! The instructor was great—they pointed out essential details I should pay attention to and shared some valuable notes that will definitely help me with the upcoming exam."
"It was great interactive session."
"The instructor is very knowledgeable and shared variety of examples to explain different concepts. The training was tailored to my understanding level which was very helpful. I had plenty of flexibility in break time as well as scheduling these sessions with my medical issues. Very grateful for this training and all the tips and additional materials. Thank you"
"Well structured training. Liked the Part which had Agile as dedicated slide and linkages later by Trainer - Mr. Pritesh Shah. With lot of Examples at each stage. "
"It was a great experience, Sathish was a great trainer with advanced knowledge and willing to share. He was patient with the very many questions."
"good experince with this training, and make make new knowledge about solving problem"
"The Info section on Invensis Learning website is what I exactly wanted. Thanks for putting all the information in one place."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Switzerland to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.
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