Pass on Your First Attempt
Build modern digital service management skills with accredited ITIL 5 Foundation training in Lausanne. Designed for IT and business professionals across Vaud, this PeopleCert-aligned programme prepares you for the ITIL 5 exam and the practices that help organisations create, deliver and continually improve value, in flexible live online and classroom formats.
Flexible
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Mode
16
Hours
16
PDUs
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
For Individuals
ITIL 5 Foundation training helps you turn day-to-day IT support work into recognised, value-led service management capability. The course suits service desk analysts, IT operations staff, support specialists and business professionals who want a practical, modern framework. Whether you are formalising existing experience, moving from a single tool to standard practice, or stepping into a service management role in IT, banking, MedTech or consulting, this training builds skills employers in Lausanne look for.
If you want a respected credential that travels across sectors and borders, ITIL 5 Foundation is a strong starting point. You gain the concepts, vocabulary and exam readiness to prove your service management knowledge to Swiss and global employers alike.
For Organizations
ITIL 5 Foundation group training helps organisations equip IT and business teams with a consistent, value-focused approach to digital services. The training can be delivered for service desks, operations teams and wider departments. For employers in Lausanne and across Vaud looking to mature their IT service management, this training creates a shared framework that connects service delivery to real business value.
If your teams work in silos or rely on undocumented habits, ITIL 5 Foundation gives them a common foundation. People learn the same principles, practices and lifecycle thinking, which makes services more reliable and improvement continual.
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
ITIL 5 Foundation is a recognised marker of service management capability across Lausanne and Vaud, valued by banking, FMCG, MedTech, cybersecurity and technology employers that run large, business-critical IT services. As multinational headquarters standardise their IT operations and digital transformation accelerates, certified professionals are increasingly sought after. Demand spans service desk analyst, change manager, service delivery manager and IT service manager roles, and here is what the local market is telling us right now.
ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service management. Join professionals in Lausanne who connect IT delivery to business value. Start your journey today.
Your Lausanne Career TransformationSwitzerland's IT employers increasingly separate certified service management professionals from the rest, especially across Lausanne's multinational and technology base. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, SalaryExpert, Robert Half (Switzerland) 2026.
The ITIL V5 Foundation certification path in Lausanne is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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ITIL 5 Foundation training helps you gain practical service management knowledge grounded in the current ITIL 5 syllabus. By the end of the course you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.
Skills covered in ITIL 5 Foundation start with how modern digital products and services create value across their lifecycle, so you can explain what service management means in the digital era and why continual improvement is central to it.
Understand how value is created together by providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can frame IT work around the value it delivers rather than the tasks it completes.
Apply the four dimensions of product and service management and the ITIL Value System, bringing together guiding principles, governance, value chain activities, practices and improvement into one connected way of working.
Use the guiding principles, such as focus on value, start where you are, progress iteratively and keep it simple, to make better decisions, collaborate across boundaries and adapt ITIL to real digital environments.
Follow products and services from discovery and design through build, operation, delivery and support, understanding the purpose of each activity and how the phases work together to create and sustain value.
Get to grips with ITIL's management practices and continual improvement, plus value stream mapping, so you can support consistent, effective ways of working and help your team keep improving services over time.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.
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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CHF 1130
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Lausanne who want to build modern service management capability and prepare for the ITIL 5 exam. Our programmes combine accredited PeopleCert and AXELOS courseware, experienced ITSM trainers, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Lausanne, whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we hold our training and your data to international standards.
1-to-1
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ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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ITIL Version 5 Foundation Training Location in Lausanne
Beau-Rivage Palace, Chemin de Beau-Rivage 21, 1006 Lausanne, Switzerland
ITIL Version 5 Foundation Training Location in Lausanne
Hotel Royal Savoy Lausanne, Avenue d'Ouchy 40, 1006 Lausanne, Switzerland
Leading Organisations
Passed First Time and Using It Daily
"The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I passed the ITIL 5 Foundation exam first time and now use the lifecycle language every day on our service desk."
Camille Brunner
Service Desk Analyst
0/0
Great Preparation for a Change Role
"Clear, practical sessions and very good mock questions. As someone moving from support into a change role, the four dimensions and management practices gave me exactly the structure I needed."
Julien Favre
IT Support Specialist
0/0
Flexible and Immediately Useful
"I took the live online course while working full time in Lausanne. The schedule was flexible and the continual improvement topics already helped me suggest real fixes at work."
Sophie Meier
IT Operations Coordinator
0/0
Consistent Practice Across Our Teams
"We trained two service teams with Invensis Learning. Within a quarter our incident handling and change practice were noticeably more consistent across both sites. The trainer tailored examples to our sector."
Laurent Roth
IT Service Manager, FMCG Sector
0/0
Scaled Service Training That Delivered
"As an L&D lead I needed accredited training that scaled across a distributed team. The corporate delivery was well organised, the reporting was clear, and our people came away with a shared service management language."
Nadia Schmid
Learning and Development Lead, Banking Sector
0/0
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ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.