Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Certification Training in Lausanne
Walk Out Certified
Designed for ITIL 4 Foundation holders in Lausanne and across Vaud, this accredited bridge course updates your knowledge and credential to ITIL 5 in a single instructor-led day. Learn what is new in digital product and service management, value streams and AI-enabled delivery, then sit the PeopleCert exam with confidence.
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL Foundation Bridge (Version 5)?Your Quick Upgrade to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course
ITIL V5 Foundation Bridge Certification Eligibility in LausanneDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Why the ITIL 5 Upgrade Pays OffFor Professionals and Employers
For Individuals
The ITIL 5 Bridge helps ITIL 4 Foundation holders move to ITIL 5 efficiently, focusing only on what has changed. It suits service desk leads, service and delivery managers, ITSM consultants and IT operations professionals who want their credential to reflect the latest framework. Whether you support services at a multinational headquartered in Vaud, an EPFL spin-off or a Lausanne bank, the bridge keeps your skills aligned with how digital products and services are now run.
If you already hold ITIL 4 Foundation and want the current credential without repeating the basics, the bridge is the shortest route. You gain updated knowledge, an accredited certification and a clear path to advanced ITIL 5 qualifications.
- Updates your ITIL 4 Foundation credential to ITIL 5, the current version of the world's leading ITSM framework
- Completes the upgrade in a single instructor-led day, with no need to repeat ITIL 4 content you already know
- Builds fluency in digital product and service management, value streams and AI-enabled service delivery
- Strengthens your standing with Lausanne and Vaud employers who expect current ITIL credentials
- Awards the ITIL 5 Foundation credential on passing, opening progression to higher ITIL 5 qualifications
- Keeps you credible when advising teams, partners and stakeholders on modern service management
- Adds an accredited, globally recognised certification governed by PeopleCert and AXELOS to your profile
For Organizations
Group training helps organisations upgrade their service management capability by moving entire teams from ITIL 4 to ITIL 5 with minimal disruption. The bridge can be delivered for service desks, operations teams or whole IT functions. For organisations adopting digital product thinking and AI-enabled delivery, this training provides a fast, scalable way to keep credentials and practice current.
If your ITSM team still works to ITIL 4 while the framework moves on, ITIL 5 Bridge group training creates a shared, up-to-date language. Teams gain a consistent approach to value streams, lifecycle management and modern service delivery.
- Transitions your whole ITSM team to ITIL 5 in one training day per person
- Standardises updated service management language across teams and suppliers
- Aligns IT operations with digital product and service management and value streams
- Keeps certified staff current without full ITIL Foundation retraining
- Supports AI-enabled and multi-supplier service delivery with a shared framework
- Enables tailored, onsite or live virtual delivery for Lausanne teams
- Builds in-house ITIL 5 capability that improves service quality and outcomes
ITIL V5 Foundation Exam Format in LausanneWhat to expect on exam day
The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.
ITIL V5 Foundation Bridge Certification Cost in Lausanne
Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.
Where ITIL 5 Skills Lead in Lausanne and VaudRoles, Pay and Demand
ITIL remains the backbone of IT service management across Lausanne and the wider Vaud canton, where multinational headquarters, medtech firms, banks and EPFL-linked technology companies run complex digital services. As ITIL 5 becomes the current standard, employers increasingly look for professionals whose credentials are up to date. Roles range from service desk and incident management through to service delivery and IT operations leadership, and here is what the local market is showing right now.
What Is Pushing Lausanne IT Teams Toward ITIL 5
The ITIL 5 Bridge is the fastest way to keep your service management skills current. Join ITIL 4 professionals across Lausanne upgrading to the latest framework. Start your transition today.
Your Lausanne Career TransformationYour Move from ITIL 4 to ITIL 5
What Changes After the Bridge
Switzerland's IT service management market is moving to ITIL 5 as digital products, AI and cloud reshape how services are run. Employers increasingly separate professionals with current credentials from those without. Here is which side of that line you want to be on.
Sources: Glassdoor, PayScale, talent.com (Switzerland) 2026.
How to Get ITIL V5 Foundation Bridge Certified in LausanneStep-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Lausanne is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organizational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organizational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Skills You Will Build in the ITIL 5 BridgeApply the New Framework at Work
This ITIL 5 Bridge course teaches what is new and changed in ITIL 5 compared with ITIL 4, so you can apply the updated framework immediately. By the end you can work confidently with ITIL 5 concepts, language and practices, and you are ready for the PeopleCert bridge exam.
Spot What Has Changed Since ITIL 4
Identify the key enhancements, new concepts and structural updates ITIL 5 introduces, so you know exactly what is new and why it matters for your role and your organisation.
Manage Digital Products and Services
Understand how ITIL 5 moves from IT service management to managing digital products and services across the lifecycle, from discovery to delivery, in AI-enabled and complex environments.
Use Updated ITIL 5 Language
Apply the new and redefined ITIL 5 terminology and core concepts so you can communicate clearly and confidently with teams, partners and stakeholders adopting the framework.
Co-Create Value Across the Ecosystem
Work with ITIL 5's enhanced value-creation model, linking strategy, delivery and measurable outcomes across the full stakeholder ecosystem, including sustainability and experience.
Apply ITIL 5 in Practice
Integrate ITIL 5 enhancements into your existing ITIL 4 ways of working to improve collaboration, performance and results in real service management environments.
Prepare for the PeopleCert Exam
Get ready for the 20-question, 30-minute closed-book bridge exam with focused practice on the five ITIL 5 topic areas and exam-style questions.
Who Should TakeITIL V5 Foundation Bridge Certification Training in Lausanne?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CHF 400
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis Learning in LausanneAccredited, Expert-Led, Time-Efficient
As a trusted ITIL 5 Foundation Bridge training company in Lausanne, Invensis Learning delivers accredited ITIL training for professionals and teams who want to keep their service management skills current. Working to PeopleCert and AXELOS standards, we combine experienced ITSM trainers, flexible online and classroom delivery, and focused exam preparation. Whether you are an individual ITIL 4 holder in Lausanne upgrading to ITIL 5, or an employer transitioning a whole team, our one-day bridge course is built around practical understanding and a smooth path to certification.
- Accredited training aligned with PeopleCert and AXELOS, the official ITIL bodies
- Experienced, certified ITSM trainers with real service management practice
- Flexible formats: online (live virtual) and onsite classroom training for Lausanne learners
- Focused one-day bridge design that respects busy professionals' time
- Structured exam preparation for the PeopleCert ITIL 5 Bridge exam
- ISO 9001 and ISO 27001 certified training operations
- Post-training support and accredited learning resources
- Trusted by professionals and enterprises across Switzerland and worldwide
12M+
Hours of Training Delivered
4
Flexible Learning Modes
98%
First-Attempt Pass Rate
5000+
Accredited Trainers Globally
ISO 9001:2015 Certified
ISO 27001:2022 Certified
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
ITIL (Version 5) Foundation Bridge Course Training Locations in LausanneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Lausanne
Beau-Rivage Palace, Chemin de Beau-Rivage 21, 1006 Lausanne, Switzerland
ITIL V5 Foundation Bridge Training Location in Lausanne
Hotel Royal Savoy Lausanne, Avenue d'Ouchy 40, 1006 Lausanne, Switzerland
Corporate Bridge Training, LausanneUpgrade Your ITSM Team
- Transition entire ITSM teams from ITIL 4 to ITIL 5 in one day per person
- Flexible onsite, live virtual or hybrid delivery across Lausanne and Vaud
- Customised examples drawn from your sector and service estate
- Experienced, accredited ITIL trainers with enterprise experience
- Group scheduling aligned with your team's availability
- Progress tracking and dedicated coordination for corporate programmes
- Volume-based pricing for larger teams
Trusted by Leading Organisations
NestleLogitechMedtronicPhilip Morris InternationalSICPASwissquote
What Our Learners Say
A Fast, Focused Upgrade to ITIL 5
"I held ITIL 4 Foundation for years, and the bridge let me get to ITIL 5 in a single day. The trainer focused only on what had changed, which made the digital product and value-stream concepts easy to grasp. I passed the PeopleCert exam first time."
Julien Favre
IT Service Manager
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Clear, Practical and Exam-Ready
"The course explained the new ITIL 5 language clearly, so I can now use the right terms with our suppliers and team. The practice questions matched the exam style well and gave me confidence going in."
Camille Rochat
Service Desk Team Lead
0/0
Kept My Credential Current
"As a consultant I needed my credential to reflect the current framework. The ITIL 5 Bridge did exactly that without wasting time on basics. The sections on AI-enabled delivery were genuinely useful for client work."
Thomas Baumann
ITSM Consultant
0/0
A Smooth Team Transition to ITIL 5
"We moved our whole operations team to ITIL 5 with Invensis Learning. The one-day format meant minimal disruption, and everyone now works to the same updated framework. Coordination and scheduling for our group were excellent."
Sophie Mercier
Head of IT Operations, Medtech Sector
0/0
Tailored Corporate Delivery That Worked
"Standardising on ITIL 5 across our service teams was straightforward thanks to the tailored corporate delivery. The trainer used examples close to our banking environment, and the upgrade paid off in clearer, more consistent practice."
Marc Wenger
IT Training Lead, Financial Services
0/0
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Frequently Asked QuestionsHere's everything you may ask...
The ITIL 5 Foundation Bridge is an accredited transition certification from PeopleCert and AXELOS that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, so you reach ITIL 5 Foundation without repeating content you already know.