From Study to Certified
Build modern IT service management skills with accredited, instructor-led ITIL 5 Foundation training in Prague. Designed for IT and business professionals, this programme covers the ITIL Value System and digital service management and prepares you for the PeopleCert exam, in flexible live online and classroom formats that fit working schedules.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
25 enrolled this week
Want to Train Your Team?
Starts from
CZK 26760
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry to Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Prague, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Outcomes for People and Teams
For Individuals
ITIL 5 Foundation training helps professionals understand modern digital service management and earn a credential employers trust. It suits service desk staff, analysts, IT managers and anyone moving into IT service management. Whether you are formalising on-the-job experience, switching into ITSM, or working in IT, banking, telecoms or a Prague shared services centre, the course builds capability aligned with current employer expectations.
If you want a globally recognised qualification that travels across employers and sectors, ITIL 5 Foundation is a strong first step. You gain a clear understanding of the ITIL Value System, structured exam preparation, and a path that organisations value.
For Organizations
ITIL 5 Foundation group training helps organisations raise service management maturity by giving teams a shared framework and consistent practices. It can be delivered for service desks, operations teams or whole IT functions. For organisations standardising IT service delivery across Prague and beyond, the training provides a scalable, flexible way to build capability.
If your teams handle incidents, changes and requests differently across units, ITIL 5 Foundation training creates a common operating language. People gain a standardised approach to value co-creation, continual improvement and service quality.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
In-Demand Roles and Pay
ITIL 5 Foundation has become a recognised marker of service management capability across Prague, valued by the IT services firms, global business services centres, banks and telecoms that run large, complex IT operations. As enterprises migrate to the cloud and standardise service delivery, certified ITSM professionals are increasingly sought after. Demand spans roles from service desk analyst to incident, problem and service delivery manager, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Prague : Salary Insights and Trends
Hiring Companies in Prague
Glassdoor · PayScale (Prague) 2026
Source: DHL IT Services · IBM · SAP · Accenture
ITIL 5 Foundation is more than a certificate. It is a career accelerator for service management professionals in Prague. Join those turning modern ITSM practice into stronger roles. Start today.
Your Prague Career TransformationPrague's IT and shared services market is expanding with cloud adoption and digital transformation, and employers increasingly separate professionals who know modern service management from those who do not. Here is which side of that line you want to be on.
Sources: Glassdoor, SalaryExpert, PayScale, Hays Czech Republic (Prague) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Prague is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Practical Capabilities for Modern ITSM
ITIL 5 Foundation training builds a clear understanding of modern digital service management, from the ITIL Value System to continual improvement. By the end, you can speak the language of ITSM and apply the framework's core concepts at work.
In ITIL 5 Foundation you learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one system that drives value creation.
Learn how providers, consumers and stakeholders co-create value, and how the four dimensions give a holistic view of digital product and service management.
Apply principles such as focus on value, start where you are, and keep it simple and practical to make better service decisions in real digital environments.
Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to create value.
Get to grips with ITIL's management practices and how official practice guidance supports consistent, effective ways of working across teams.
Use continual improvement and value stream mapping to remove waste, raise quality and keep digital services improving over time.
ITIL V5 Foundation Certification Training in Prague?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
CZK 26760
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited Partner
As a trusted ITIL Version 5 Foundation training company in Prague, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams who want to build modern service management capability and pass the PeopleCert exam. Our programmes combine certified trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or arranging group training in Prague, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.
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98%
First-Attempt Pass Rate
5000+
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Leaders in Training industry for 12+ years
Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Prague
Hilton Prague Atrium, 311, Pobřežní, Florenc, Karlín, Prague 8, district Prague 8, Prague, 186 00, Czech Republic
ITIL Version 5 Foundation Training Location in Prague
Grand Hotel Prague Towers, 1655/1, Kongresová, Nusle, Prague 4, district Prague 4, Prague, 140 00, Czech Republic
Built for Your IT Teams
Trusted by Leading Organisations
Passed First Time and Apply It Daily
"The ITIL 5 Foundation course made the new Value System genuinely click. The trainer used real service desk examples, I passed the PeopleCert exam on my first try, and I now apply the guiding principles every day."
Jakub Novak
IT Service Desk Lead
Practical and Exam-Ready
"Clear, well-paced sessions that connected ITIL theory to my day job. The practice questions mirrored the real exam closely, and I felt fully prepared on exam day."
Tereza Svobodova
Incident Manager
A Confident Step into ITSM
"Moving from technical support into service management, this gave me the framework and confidence I needed. The continual improvement section changed how I approach my work."
Martin Dvorak
IT Support Analyst
Stronger, More Consistent Service Desk
"We rolled out ITIL 5 Foundation across our service desk team. The shared vocabulary improved how we handle incidents and changes, and the corporate delivery fit our shift patterns well."
Petra Horakova
IT Training Manager, Shared Services
Tailored Training with Real Impact
"Invensis trained two of our operations teams. The trainers tailored the examples to our environment, and we have seen far more consistent service practices since."
Tomas Marek
Head of IT Operations, Banking
Simple, Clear and Well Supported
"Practical and engaging from start to finish. The lifecycle and four dimensions are explained simply, and the exam support was excellent."
Lucie Prochazkova
Service Delivery Coordinator
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Locations Worldwide
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value.