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ITIL 5 Foundation training in the Dominican Republic gives IT and business professionals an accredited route into modern digital product and service management. Master the ITIL Value System, the four dimensions and the guiding principles, and prepare for the PeopleCert exam with experienced, AXELOS-aligned trainers in flexible online and in-house formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
DOP 65400
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Starting Point in Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dominican Republic, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Value for Professionals and Teams
For Individuals
ITIL 5 Foundation training helps IT and business professionals build practical service management capability and prepare for the PeopleCert exam. The certification suits support analysts, service desk staff and IT coordinators who want to grow into structured service management roles. Whether you are formalising skills you already use, moving up from a help desk, or supporting digital services in banking, telecoms, BPO or the public sector, this training builds capability aligned with what Dominican employers now expect.
If you want a recognised, entry-level credential that proves you understand how value is created and delivered through digital services, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a structured path employers across the Dominican Republic respect.
For Organizations
ITIL 5 Foundation group training helps organisations raise service management maturity by giving teams a common framework and practical, consistent ways of working. The training can be delivered for service desks, IT operations and cross-functional digital teams. For organisations standardising how they run and improve digital services, this training provides a scalable, flexible foundation that supports better outcomes for customers and users.
If your service teams work to different standards, ITIL 5 Foundation training creates a shared approach to value co-creation, the guiding principles and the service lifecycle. Teams gain a consistent vocabulary that improves collaboration and service quality.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Pay
ITIL 5 Foundation is becoming a practical marker of service management capability across the Dominican Republic, valued by banks, telecoms, nearshore delivery centres and public-sector teams that run digital services at scale. As organisations standardise how they support and improve those services, professionals who understand the framework are increasingly sought after. Demand spans service desk, ITSM analyst and IT service management roles, and here is what the local market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Dominican Republic : Salary Insights and Trends
Hiring Companies in Dominican Republic
PayScale · Paylab · Glassdoor (Dominican Republic) 2026
Source: Teleperformance · Alorica · Claro · Altice
ITIL 5 Foundation is more than a certificate. It is a practical edge for anyone running digital services in the Dominican Republic. Join professionals who standardise service delivery and connect IT to value. Start your journey today.
Your Dominican Republic Career ShiftThe Dominican Republic's IT and service market is expanding with digital transformation, nearshore delivery and public-sector modernisation, and employers increasingly separate framework-certified service professionals from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Paylab, Glassdoor (Dominican Republic) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Dominican Republic is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Capabilities for Real Service Work
This ITIL 5 Foundation training covers the full Foundation syllabus, from digital product and service management concepts to the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle. Here are the core capabilities you will build.
Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle, the core concepts behind ITIL 5.
Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.
Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, so no part of service delivery is neglected.
See how the ITIL Value System brings together the guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Use the guiding principles, such as focus on value, start where you are, and keep it simple and practical, to make better decisions and adapt practice to real digital environments.
Work through the product and service lifecycle from discovery and design to operation, delivery and support, and see how ITIL's management practices and continual improvement keep value flowing.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
DOP 65400
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited, Expert-Led and Flexible
As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across the Dominican Republic that want to build service management capability and prepare for the PeopleCert exam. Our programmes combine experienced accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Dominican Republic
JW Marriott Santo Domingo, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana
ITIL Version 5 Foundation Training Location in Dominican Republic
Real Intercontinental Hotel, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana
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"Pritesh Shah was helpful content and patient"
"Great training session but material could have been prepared earlier and sequential for us to follow"
"One of the standout experience of training was the structured and comprehensive nature of the program.The training covered all essential aspects. The trainer was always willing to answer. I received helped me refine my skills and understand best practices."
"Useful content, great learning experience!"
"My instructor Amol was great! I appreciated the real life examples he was able to share that made the framework and tools relevant."
"Sathish conducted the training exceptionally well. He explained concepts thoroughly."
"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
"Amazing support team! I am very thankful to the support team who helped me at every step of my learning process. They are quick in responding to the issue and providing the best solutions."
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Here's everything you may ask...
ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces modern digital product and service management, including the ITIL Value System, the four dimensions, the guiding principles and the product and service lifecycle.
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