Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledModern Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential from EXIN that validates your understanding of VeriSM, a flexible, framework-agnostic approach to service management for the digital age. VeriSM Foundation certification training in the Dominican Republic gives IT and business professionals a practical grounding in how a modern organisation defines its own service management approach. Delivered by EXIN, with the VeriSM framework developed by the IFDC, the credential is built on the current EXIN VeriSM Foundation Examination Specification. You learn the VeriSM model, the management mesh, and how to combine practices such as ITIL, Agile, DevOps and Lean around the needs of the consumer, rather than following any single prescriptive method. For teams across Santo Domingo's banks, telecoms and nearshore delivery centres, VeriSM-F is a fast, accessible way to prove modern service management capability. Start your VeriSM journey with Invensis Learning and prepare with confidence for the globally recognised EXIN exam.

    Invensis Learning is an EXIN Accredited Training Provider in Dominican Republic, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Dominican Republic, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in Dominican RepublicDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from VeriSM FoundationValue for Professionals and Teams

    VeriSM Foundation Exam Format in Dominican RepublicWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Dominican Republic

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Careers in Dominican RepublicRoles, Demand and Pay

    VeriSM Foundation is becoming a practical marker of modern service management skill across the Dominican Republic, valued by banks, telecoms, nearshore delivery centres and public-sector teams that are modernising how they run digital services. As IT outsourcing grows and organisations blend ITIL, Agile and DevOps, professionals who can apply a flexible, consumer-focused approach stand out. Demand spans service desk, delivery and operations roles, and here is what the market is showing right now.

    Why Modern Service Management Is in Demand in the Dominican Republic

    VeriSM Foundation is more than a certificate. It is a practical route to leading modern service delivery in the Dominican Republic. Join professionals who unify their frameworks around the consumer and start your VeriSM journey today.

    Your Dominican Republic Career Transformation

    Your Career Before and After VeriSM Foundation

    A Dominican Republic Transformation

    The Dominican Republic's digital economy is expanding through nearshore IT, digital banking and public-sector modernisation, and employers increasingly separate professionals who can lead modern service delivery from those who cannot. Here is which side of that line VeriSM Foundation puts you on.

    Sources: Playroll, Paylab, Glassdoor, PayScale, SalaryExpert (Dominican Republic) 2026.

    How to Get VeriSM Foundation Certified in Dominican RepublicStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    The Service Management Skills You Will GainPractical, Framework-Agnostic Capability

    Skills covered in VeriSM Foundation range from the VeriSM model and the management mesh to service culture, innovative technologies and getting started. By the end of the programme you can help an organisation define and improve its own flexible, consumer-focused service management approach.

    Apply the VeriSM Model

    Work with the four elements of the VeriSM model, governance, service management principles, the management mesh and the Define, Produce, Provide and Respond stages, to run services end to end in a modern organisation.

    Build the Management Mesh

    Combine resources, environment, emerging practices and management practices into a management mesh, so your service management approach fits your organisation's real context rather than a fixed template.

    Select the Right Practices

    Choose and blend practices such as ITIL, Agile, DevOps, Lean and SIAM within the mesh, applying each where it adds value rather than following a single prescriptive framework.

    Create a Service Culture

    Put the consumer at the centre of service design and delivery, and understand how people, values, behaviours and organisational structure shape a strong, outcome-focused service culture.

    Use Innovative Technologies

    See how cloud, artificial intelligence, automation, the Internet of Things and analytics influence the management mesh, and how to bring new technology into service delivery responsibly.

    Get Started with VeriSM

    Assess current service management maturity, define an initial mesh, integrate existing frameworks and use continuous improvement to evolve your approach over time.

    Who Should TakeVeriSM Foundation Certification Training in Dominican Republic?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    DOP 64610

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Dominican Republic seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    DOP 64610

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor VeriSM Foundation Certification Training in Dominican Republic

    Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations across the Dominican Republic that want to build modern service management capability and prepare for the EXIN VeriSM-F exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team, Invensis Learning, an established VeriSM Foundation training company in the Dominican Republic, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • EXIN-aligned VeriSM Foundation training from an experienced global provider
    • Expert, accredited trainers with real service management experience
    • Flexible formats: live online, classroom and corporate group training
    • Courseware mapped to the EXIN VeriSM Foundation Examination Specification
    • Practice questions and mock tests that build genuine exam confidence
    • Dedicated learner support before, during and after your training
    • ISO-certified quality and information security you can rely on

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    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in Dominican RepublicInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Dominican Republic

    JW Marriott Santo Domingo, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

    VeriSM Foundation Training Location in Dominican Republic

    Real Intercontinental Hotel, Avenida Winston Churchill, Polígono Central, Santo Domingo de Guzmán, Distrito Nacional, 03201, República Dominicana

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    Corporate VeriSM TrainingFor Teams in Dominican Republic

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    • Customised VeriSM training for teams and departments
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Schedules aligned to your organisation's availability
    • Role-based examples from banking, telecom and nearshore delivery
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across the Dominican Republic

    Organisations We Support

    BanreservasBanco PopularClaroAlticeGrupo RamosScotiabank

    What Our Learners Say

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    The Frameworks Finally Fit Together

    "The VeriSM Foundation training finally connected ITIL, Agile and DevOps for me. I now understand how to build a management mesh around what our users actually need, and I passed the EXIN exam on my first attempt."

    Carlos Jimenez

    IT Service Analyst

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    Practical and Exam-Ready

    "Clear trainers and very practical sessions on the VeriSM model. The mock questions matched the real exam well, and the consumer-focused approach is something I use every day in service delivery."

    Maria Fernandez

    Service Delivery Coordinator

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    A Modern View of Service Management

    "As someone from an operations background, I liked that VeriSM Foundation needs no prior certification. The management mesh and the four VeriSM patterns gave me a clear way to modernise how we run services."

    Jose Pena

    IT Operations Lead

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    One Shared Service Language for Our Team

    "We enrolled a mixed IT and business team, and the corporate delivery was well organised. Our people now share one language for defining and improving services, which has smoothed how the department works together."

    Ana Rodriguez

    IT Training Manager, Banking Sector

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    Credibility Our Clients Recognise

    "The trainers understood the pressures of a nearshore delivery centre. After the programme our service managers apply VeriSM to tailor practices per client, and the EXIN credential adds real credibility with our overseas customers."

    Luis Martinez

    Head of IT Service Management, Telecom Sector

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    99%

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern service management. It validates your understanding of VeriSM, a flexible, framework-agnostic approach for the digital age, including the VeriSM model, the management mesh and how organisations define their own service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern service management. It validates your understanding of VeriSM, a flexible, framework-agnostic approach for the digital age, including the VeriSM model, the management mesh and how organisations define their own service management approach.

    Who should take VeriSM Foundation training in the Dominican Republic?

    It suits IT and business professionals alike, from service desk staff, delivery coordinators and IT managers to business teams that work alongside IT. Because there are no prerequisites, it is a strong fit for anyone in the Dominican Republic's banks, telecoms, nearshore centres or public sector.

    Is VeriSM Foundation recognised in the Dominican Republic?

    Yes. VeriSM Foundation is issued by EXIN, an internationally recognised examination body operating in over 165 countries. Employers across the Dominican Republic and worldwide value it as a modern, agnostic service management credential, especially in organisations blending several frameworks.

    Is VeriSM Foundation worth it?

    For most professionals, yes. VeriSM Foundation proves you can apply modern service management across ITIL, Agile and DevOps, which is in demand as Dominican firms modernise digital services. The credential is valid for life, so the value does not expire.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation is valid for life. The credential does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed the EXIN exam.

    Pricing

    How much does VeriSM Foundation training cost in the Dominican Republic?

    Training fees vary by format, such as live online, classroom or corporate group training, so pricing is available on request. Contact a learning advisor for a tailored quote for individuals or teams in the Dominican Republic.

    What is included in the VeriSM Foundation course fee?

    The fee typically includes trainer-led sessions, courseware mapped to the EXIN VeriSM Foundation Examination Specification, practice questions, mock tests and learner support. Confirm exactly what your chosen package includes when you request a quote.

    Is the EXIN exam fee included in the training price?

    EXIN exam pricing varies by region and purchasing channel, whether bought directly from EXIN or bundled with training. Ask your advisor whether the exam voucher is included in your package, or verify current pricing at exin.com.

    Do you offer corporate or group pricing for VeriSM training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments and mixed business teams. Ask about corporate or group pricing for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the EXIN VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam has 40 multiple-choice questions to complete in 60 minutes. It is closed book with single-answer questions, and there are no prerequisites to sit it.

    What is the passing score for the VeriSM Foundation exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all seven topic areas is the best way to prepare.

    Where can I take the EXIN VeriSM Foundation exam?

    You can take the exam online through EXIN's online proctored system, or at an EXIN accredited testing location. It is usually arranged through an accredited training provider as part of a training and exam package.

    What topics does the VeriSM Foundation exam cover?

    The EXIN Examination Specification covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, with the VeriSM Model weighted most heavily.

    What happens if I do not pass the exam the first time?

    You can prepare again and re-sit the EXIN exam. Our training includes practice questions and mock tests to build readiness, and our team can guide you on booking a re-sit. Confirm any re-sit policy with EXIN before you rebook.

    Course Content

    What will I learn in VeriSM Foundation training?

    You will learn the VeriSM model, the management mesh, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how to get started with VeriSM in a real organisation.

    Which standard is the VeriSM Foundation course based on?

    The course is aligned to the current EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, with EXIN as the governing body. It reflects the VeriSM publication from Van Haren Publishing.

    Do I need prior service management experience to enrol?

    No. VeriSM Foundation has no prerequisites and is designed to be accessible to both IT and business professionals. Beginners are welcome, and the training builds concepts up from first principles with practical examples.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, that an organisation combines to create its own flexible service management approach suited to its context.

    Are practice questions and mock tests included?

    Yes. The programme includes practice questions and mock tests mapped to the EXIN topic areas, so you can identify weak spots and build confidence before sitting the 40-question exam.

    Enrollment

    How do I enrol in VeriSM Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in the Dominican Republic.

    How soon can I start VeriSM Foundation training?

    New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next start date that works for you.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the next step after VeriSM Foundation?

    VeriSM Essentials is the recommended next level, covering specific practices such as Agile, DevOps, SIAM and Lean within the VeriSM context. The full EXIN scheme progresses from Foundation to Essentials, Plus and Professional.