Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What the ITIL Version 5 Bridge Covers for ITIL 4 HoldersYour One Day Route to ITIL 5

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is a one-day transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5, the latest version of the world's most widely adopted IT service management framework. This ITIL 5 Foundation Bridge certification training in Helsinki focuses only on what is new and changed, so you skip content you already know. Designed for service desk leads, service delivery managers and ITSM practitioners across Helsinki's telecom, IT services, banking and public-sector employers, the Bridge updates your knowledge of the product and service lifecycle, the ITIL Value System, value stream management and digital product management. Pass the short exam and you hold the ITIL 5 Foundation credential, equivalent to taking the full ITIL 5 Foundation exam. Delivered live online and in classroom formats, the course suits busy professionals who want to stay current without repeating foundational study. Start your transition to the latest ITIL framework with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Helsinki, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What the ITIL Version 5 Bridge Covers for ITIL 4 HoldersYour One Day Route to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Helsinki, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in HelsinkiDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What the ITIL 5 Bridge DeliversValue for You and Your Organisation

    ITIL V5 Foundation Exam Format in HelsinkiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Helsinki

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in HelsinkiRoles, Demand and Pay

    ITIL is the common language of IT service management across Helsinki, from Nokia and Elisa in telecom to Tietoevry and CGI in IT services, OP and Nordea in finance, and the city's growing public-sector and healthcare digitalisation programmes. As employers roll out ITSM platforms and adopt ITIL 5, professionals who hold the current credential stand out. Demand spans service desk, delivery and operations leadership, and here is what the Helsinki market is showing right now.

    Market Forces Making ITIL 5 Skills Valuable in Helsinki

    ITIL 5 is the new common standard for service management in Helsinki. Stay ahead of the shift, update your credential to the latest framework, and lead value-led service delivery. Start your transition today.

    Your Helsinki Career Transformation

    From ITIL 4 Today to a Current ITIL 5 Career

    The Shift Helsinki Employers Notice

    Helsinki's IT service market is moving to ITIL 5 as employers modernise platforms and digitalise services, and they increasingly separate professionals on the current framework from those a version behind. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Helsinki and Finland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in HelsinkiStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Helsinki is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Finland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build on the ITIL 5 BridgeWhat Changes from ITIL 4 to ITIL 5

    The ITIL 5 Bridge focuses only on what is new and changed in the latest framework, so every session builds on your existing ITIL 4 knowledge. By the end you can apply ITIL 5 lifecycle, value-stream and digital product concepts at work and sit the exam with confidence.

    Spot What Changed Since ITIL 4

    In the ITIL 5 Bridge you will learn the key enhancements, new concepts and structural updates introduced in ITIL 5, including the product and service lifecycle and the evolved ITIL Value System, so you understand exactly what is different from ITIL 4.

    Manage Digital Products Across the Lifecycle

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery from discovery and design through to operation, delivery and support.

    Speak the Updated ITIL 5 Language

    Gain clarity on the new and redefined terminology and core concepts in ITIL 5, so you can communicate confidently with teams, partners, suppliers and stakeholders at different stages of adoption.

    Drive Value Across the Stakeholder Ecosystem

    Explore how ITIL 5 reinforces value co-creation across consumers, sponsors, partners and society, linking strategy to delivery and to measurable, outcome-focused results.

    Apply ITIL 5 in Your Daily Work

    Learn how to integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge, applying updated guidance on lifecycle, value streams and practices to improve collaboration and performance.

    Prepare for the PeopleCert Bridge Exam

    Build readiness for the closed-book, 20-question PeopleCert exam with practice and revision focused only on the new and changed ITIL 5 content the Bridge assesses.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Helsinki?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Helsinki?Accredited Trainers, Flexible Formats

    Invensis Learning delivers accredited ITIL 5 Bridge training for individuals and teams who want to update their credential to the latest framework efficiently. Our programmes combine certified trainers, focused courseware, flexible delivery and learner support. As a trusted ITIL 5 Foundation Bridge training company in Helsinki, we focus every programme on the practical skills service teams need. Whether you enrol as an individual or arrange corporate training for your service team in Helsinki, you get a professional learning experience built around practical understanding, the current ITIL 5 syllabus, and a clear path to the credential.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 5 standards
    • Experienced, certified trainers with real IT service management practice
    • Flexible delivery: online (live virtual) and classroom instructor-led training
    • Courseware focused only on what is new and changed in ITIL 5
    • Customised group schedules for Helsinki and wider Nordic teams
    • Practical examples and revision support for the short PeopleCert exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL (Version 5) Foundation Bridge Course Training Locations in HelsinkiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Helsinki

    Radisson Blu Plaza Hotel Mikonkatu 23, 00100 Helsinki, Finland

    ITIL V5 Foundation Bridge Training Location in Helsinki

    Clarion Hotel Helsinki Tyynenmerenkatu 2, 00220 Helsinki, Finland

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    Corporate ITIL 5 Bridge TrainingUpskill Your Whole Service Team

    • Move an entire ITIL 4 team to ITIL 5 in a single training day per person
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based examples relevant to telecom, finance, public sector and IT services
    • Standardised, current ITIL language across service and delivery teams
    • Dedicated coordination and support for teams across Helsinki and the Nordics

    Leading Organisations

    NokiaTietoevryElisaKONEOP Financial GroupWäRtsilä

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "I already held ITIL 4 Foundation, so the Bridge was perfect. In one day I understood the product and service lifecycle and value streams, and passed the PeopleCert exam the same week. No wasted time on content I already knew."

    Aleksi Virtanen

    Service Delivery Manager

    0/0

    Focused and Practical Transition

    "The trainer focused only on what changed from ITIL 4, which made the updated terminology easy to apply at work straight away. The revision questions matched the short exam format well."

    Noora Lahtinen

    IT Service Manager

    0/0

    Exactly What Client Work Needed

    "As a ServiceNow consultant in Helsinki I needed the current ITIL credential for client work. The live virtual session fit around my schedule and the digital product management content was directly relevant."

    Mikael Korhonen

    ITSM Consultant

    0/0

    Smooth Team Transition to ITIL 5

    "We moved our whole service desk team to ITIL 5 with corporate training. One day per person, consistent language across the team, and minimal disruption. The coordination from Invensis was excellent."

    Hanna Mäkelä

    Head of IT Service Management, Telecom Sector

    0/0

    Right Fit for Our Platform Rollout

    "Upskilling our delivery managers to the latest framework was straightforward. The accredited courseware and value-stream focus aligned well with our ITSM platform programme, and the team passed comfortably."

    Janne Nieminen

    IT Programme Lead, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5, the latest version of the framework. It is designed for practising ITSM professionals who want the current credential without repeating foundational study.

    General

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL 5 Foundation Bridge is a one-day transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5, the latest version of the framework. It is designed for practising ITSM professionals who want the current credential without repeating foundational study.

    Is the ITIL 5 Bridge worth it for professionals in Helsinki?

    Yes. Helsinki employers across telecom, IT services, finance and the public sector are adopting ITIL 5 and ITSM platforms, so the current credential keeps you relevant. It maps to roles such as IT Service Manager and Service Delivery Manager, which command strong salaries in the region.

    Do I need ITIL 4 Foundation before taking the Bridge?

    Yes. The ITIL 4 Foundation certification is the prerequisite for the Bridge, because the course covers only what is new and changed in ITIL 5. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead.

    What credential do I receive after passing the Bridge?

    Passing the Bridge exam grants the ITIL 5 Foundation credential, which is equivalent to passing the full ITIL 5 Foundation exam. It also enables progression to higher ITIL 5 qualifications.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. To maintain it, you renew every three years by earning 60 CPD points or by passing a higher ITIL 5 qualification. Confirm current renewal details with PeopleCert.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The fee typically includes accredited courseware focused on the new ITIL 5 content, instructor-led training, practice and revision support, and learner assistance. Confirm whether the PeopleCert exam voucher is bundled when you book. Request a quote for the current inclusions.

    How much does ITIL 5 Bridge training cost in Helsinki?

    Pricing varies by format and whether the exam voucher is included, so it is available on request. The PeopleCert exam fee is set by PeopleCert in euros and may be billed separately. Talk to a learning advisor for a quote tailored to Helsinki.

    Is the PeopleCert exam fee part of the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and others price it separately under PeopleCert's regional pricing. Confirm at the time of enrolment so you know your total cost.

    Do you offer group or corporate pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service and delivery teams. It is an efficient way to move a whole ITIL 4 team to ITIL 5. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with multiple-choice, single-answer questions. It is delivered through PeopleCert OnVUE online proctoring, available around the clock, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Bridge exam has 20 questions and a duration of 30 minutes. It covers only the new and changed ITIL 5 content, not the full ITIL 5 Foundation syllabus.

    What is the passing score for the Bridge exam?

    The pass mark is 65 percent, which is 13 out of 20 questions correct. Focus your preparation on what is new in ITIL 5, since the Bridge assumes your existing ITIL 4 knowledge.

    How do I book and sit the PeopleCert exam?

    You can sit the exam online through PeopleCert OnVUE proctoring from home or office, or at an authorised test centre. Our team can guide you through scheduling once you complete the training.

    What if I do not pass the exam first time?

    You can resit the PeopleCert exam; a re-sit fee may apply. Our revision support, practice questions and trainer guidance are designed to help you prepare with confidence. Confirm the current re-sit policy with PeopleCert.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The Bridge covers the key enhancements in ITIL 5, digital product and service management, updated language and core concepts, the enhanced value-creation approach, and applying ITIL 5 in practice. It focuses only on what is new and changed from ITIL 4.

    Can a beginner take this course?

    The Bridge is not an entry point. It assumes you already hold ITIL 4 Foundation and understand the basics. If you are new to ITIL, the full ITIL 5 Foundation course is the right starting place instead.

    How long is the training?

    The Bridge is a focused one-day programme, because it covers only the differences between ITIL 4 and ITIL 5. That makes it an efficient way to update your knowledge and credential without repeating content you already know.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL 5 syllabus, practice and revision questions focused on the new content, and trainer-led examples that connect ITIL 5 concepts to real service management work.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 publication and the ITIL Foundation Bridge Version 5 syllabus from AXELOS and PeopleCert, so you study the latest framework.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose an upcoming live virtual or classroom batch. After payment you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor.

    What training formats are available in Helsinki?

    We offer online (live virtual) instructor-led training and classroom training, plus customised corporate group training for teams in Helsinki and across the Nordics. Choose the format that fits your schedule.

    What do I need before I enrol?

    You should hold ITIL 4 Foundation, as it is the prerequisite for the Bridge. Anyone with that credential can enrol. If you are unsure about your eligibility, a learning advisor can confirm before you book.

    Can I reschedule or transfer my booking?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.