Module 2: The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes; external influencing factors (PESTLE)
ITIL 4 Foundation Certification Training in Athens
Built for a First-Time Pass
Build job-ready IT service management skills with instructor-led ITIL 4 Foundation training in Athens. Designed for IT, support and business professionals, this programme prepares you for the PeopleCert exam and the globally recognised AXELOS credential, in live online and classroom formats that fit working schedules. Invensis Learning is a trusted ITIL 4 Foundation training company committed to helping you pass with confidence.
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Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL 4 Foundation Certification?
Your Entry into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Athens, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.
Key Highlights
of the ITIL 4 Foundation Certification Training Course
ITIL 4 Foundation Certification Eligibility in Athens
Do You Qualify for the ITIL 4 Foundation Exam?
What You Gain from ITIL 4 Foundation
Benefits for Professionals and Teams
For Individuals
ITIL 4 Foundation training helps IT and business professionals understand how modern services are designed, delivered and improved. The course suits service desk staff, support analysts, project members and managers who want a recognised grounding in IT service management. Whether you are entering IT, formalising on-the-job experience, or aligning your team around one framework, the training builds capability that employers across Athens value.
If you want a credential that is respected across Greece and worldwide, ITIL 4 Foundation is a clear first step. You gain practical service management knowledge, structured exam preparation, and a supported path from learning to certified.
- Earn a globally recognised AXELOS credential that travels across employers and sectors
- Speak the shared ITIL 4 language used by IT and business teams
- Stand out for service desk, support and IT service management roles in Athens
- Understand the service value system and seven guiding principles end to end
- Apply incident, problem and change practices to real workplace situations
- Build a foundation for higher Managing Professional and Strategic Leader paths
- Prepare with confidence for the 40-question PeopleCert exam
For Organizations
ITIL 4 Foundation group training helps organisations build a consistent approach to service management by giving teams a shared framework and vocabulary. The training can be delivered for IT departments, service desks or whole business units. For organisations modernising their services and tools, this training provides a scalable, flexible way to lift capability across the team.
If your teams handle incidents, changes and requests in different ways, ITIL 4 Foundation training creates one common language. Staff gain a standardised approach to delivering, supporting and improving services that connects IT work to business value.
- Align IT and business teams around one shared service management language
- Improve incident, problem and change handling across the organisation
- Standardise ITSM practice across departments and locations
- Connect IT services to business value and customer outcomes
- Customised group delivery aligned to your tools and processes
- Build in-house ITIL capability and reduce reliance on external support
- Flexible onsite or live virtual delivery for busy teams
ITIL 4 Foundation Exam Format in AthensWhat to expect on exam day
The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.
ITIL 4 Foundation Certification Cost in Athens
Your Career Outlook with ITIL 4 in Athens
Roles, Demand and Pay
ITIL 4 Foundation has become a baseline credential for IT service roles across Athens, valued by telecoms, banking, IT services and the expanding shared-services and data-centre sector. As Greek organisations modernise through EU-funded digital programmes, employers want professionals who can run reliable, value-driven services. Demand spans the service desk through to service delivery and IT operations management, and here is what the market shows right now.
Designation
ITIL 4 Foundation Certified Professionals in Athens : Salary Insights and Trends
Hiring Companies in Athens
€15KMin
€19KAverage
€27KMax
ERI SalaryExpert · Glassdoor (Greece) 2026
CosmoteTeleperformanceAccentureSpace Hellas
Source: Cosmote · Teleperformance · Accenture · Space Hellas
What Is Driving Service Management Demand in Athens
ITIL 4 Foundation is more than a certificate. It is a career foundation for service management professionals in Athens. Build the skills employers want and take the next step today.
Your Athens Career TransformationFrom Reactive Support to Service Value
Where ITIL 4 Certification Takes You
Athens is growing into a regional technology and shared-services hub, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line ITIL 4 Foundation puts you on.
Sources: PayScale, ERI SalaryExpert, Glassdoor (Greece) 2026.
How to Get ITIL 4 Founfdation Certified in Athens
Step-by-Step Certification Process
The ITIL 4 Foundation certification path in Athens is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
Module 3: The ITIL Service Value System (SVS)
- Overview and purpose of the service value system
- How the SVS components fit together
- Opportunity, demand, and value
- Governance and continual improvement in the SVS
Module 4: The Seven Guiding Principles
- Focus on value; start where you are
- Progress iteratively with feedback; collaborate and promote visibility
- Think and work holistically; keep it simple and practical
- Optimize and automate; applying the principles together
Module 5: The Service Value Chain
- Purpose of the service value chain
- The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
- How value chain activities combine into value streams
- Connecting the value chain to ITIL practices
Module 6: ITIL Practices Overview
- General management, service management, and technical management practices
- Purpose of the 34 ITIL practices
- How practices support value chain activities
- Continual improvement as a practice and a model
Module 7: Key ITIL Practices in Detail
- Incident management, problem management, and service desk
- Change enablement, service request management, and service level management
- Information security management, relationship management, and supplier management
- ITIL 4 Foundation exam preparation and the PeopleCert exam
Course Curriculum
of the ITIL 4 Foundation Certification Training
The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.
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Module 1: Service Management Key Concepts
- Value, value co-creation, and value streams
- Organisations, service providers, consumers, and stakeholders
- Products and services; service offerings and service relationships
- Outcomes, costs, risks, utility, and warranty
Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.
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Skills You Will Build
From the ITIL 4 Foundation Course
This ITIL 4 Foundation training gives you the core skills and vocabulary of modern IT service management. By the end you can explain the service value system, apply the guiding principles, and describe the key practices that keep services running and improving.
Core Service Management Concepts
Explain what a service is, how value is co-created between providers and consumers, and the difference between outputs and outcomes, utility and warranty.
The ITIL 4 Service Value System
Describe how guiding principles, governance, the service value chain, practices and continual improvement work together to enable value creation.
The Seven Guiding Principles
Apply principles such as focus on value, start where you are, and keep it simple and practical to everyday service management decisions.
The Service Value Chain
Understand the six value chain activities, from plan and engage to deliver and support, and how they combine to form value streams.
Key ITIL 4 Management Practices
Work with practices including incident management, problem management, change enablement, the service desk and service level management.
Continual Improvement and Metrics
Use the continual improvement model, service level agreements, KPIs and key metrics to measure and steadily improve service performance.
Who Should Take
ITIL 4 Foundation Certification Training in Athens?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL 4 Foundation Training Modes
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.
ITIL 4 Foundation Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
ITIL 4 Foundation Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives. Training can be tailored to business objectives, team roles, and organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
ITIL 4 Foundation Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
ITIL 4 Foundation Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 1110
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
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Your Partner for ITIL 4 Foundation Certification Training in Athens
Accredited, Expert-Led and Flexible
Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and teams in Athens who want a recognised grounding in IT service management. Our programmes combine experienced, accredited trainers, AXELOS-aligned courseware, flexible delivery and structured PeopleCert exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience from an established ITIL 4 Foundation training company in Athens, focused on practical understanding, real-world application and a clear path to certification.
- Accredited training aligned to AXELOS and PeopleCert standards
- Experienced trainers with real IT service management expertise
- Flexible formats: live online, classroom and self-paced learning
- Structured exam preparation with mock tests and practice questions
- Comprehensive courseware, study guides and templates
- Dedicated learner support before, during and after training
- Customised corporate training for teams across Greece
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ITIL 4 Foundation Training Locations in Athens
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL 4 Foundation Training Location in Athens
Pearson Professional Centers-Athens - Athens Tower B, 2-4 Mesogion Ave, Ampelokipi, Athens, 11526, Greece
ITIL 4 Foundation Training Location in Athens
Akmi I.V.T - 60 Patission Street, Athens, 104 34, Greece
ITIL 4 Foundation Corporate Training
For Teams Across Athens
- Customised ITIL 4 training for teams and departments
- Flexible onsite, live virtual or hybrid delivery
- Schedules aligned to your team's availability
- Accredited trainers with hands-on ITSM experience
- Role-based examples mapped to your tools and processes
- Dedicated coordination and learner support
- Scalable delivery for teams across Greece and beyond
Trusted by Leading Enterprises in Greece
OTE GroupIntrasoft InternationalSpace HellasUnisystemsNational Bank Of GreeceEurobank
What Our Learners Say
Passed First Time and Applying It Daily
"The trainer made the service value system genuinely easy to follow, and the mock exams matched the real PeopleCert format closely. I passed on my first attempt and now use the guiding principles every day at the service desk."
Dimitris Papadopoulos
IT Support Analyst
Practical and Well Structured
"Clear, well-structured sessions that turned the ITIL 4 practices into something practical. The incident and problem management examples were exactly what my team deals with, and the courseware was easy to revise from."
Eleni Georgiou
Service Desk Team Lead
Great Starting Point for IT Careers
"I came in with no formal service management background and left understanding the whole value chain. The live online format fitted around my work, and the support before the exam gave me real confidence."
Nikos Vlachos
IT Project Coordinator
Aligned Our Whole Operations Team
"We enrolled our operations team and the impact was quick. Everyone now shares the same ITIL 4 vocabulary, and our incident and change handling is far more consistent across shifts. The corporate delivery was well organised."
Maria Konstantinou
IT Operations Manager, Banking Sector
Tailored Corporate Training That Worked
"Invensis Learning tailored the sessions to our tools and processes, which made the training immediately relevant. The trainers were knowledgeable and the scheduling was flexible enough for a busy delivery team."
Yannis Antoniou
Learning and Development Manager, IT Services
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We also deliver ITIL 4 Foundation Certification Training across multiple cities in Greece
ITIL 4 Foundation training for individuals and teams. Select a city in Greece to view upcoming dates, formats and pricing.
ITIL 4 Foundation Training Course in HeraklionITIL 4 Foundation Training Course in Patras
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Frequently Asked Questions
Here's everything you may ask...
Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that is increasingly valued by telecoms, banking, IT services and shared-services employers across Athens. It signals that you understand modern IT service management and opens roles from the service desk through to service delivery management.