Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Who Can Take

    What Is Quality Function Deployment?

    A Customer-Driven Design Method

    Quality Function Deployment course badge

    What's Included in Your Quality Function Deployment Training

    • One-day interactive instructor-led training across eleven modules

    • 8 PDUs on completion of the training

    • Coverage of the four phases of the QFD process

    • Copy of course material and SME-prepared study guide

    • Course completion certificate from Invensis Learning

    Key Highlights

    of the Quality Function Deployment Training Course

    Quality Function Deployment Training Eligibility in the Indonesia

    Who Can Enrol?

    What You Gain from QFD Skills

    Value for You and Your Team

    Who Should Take Quality Function Deployment Training in Indonesia?

    • R&D Personnel

    • Project Managers

    • Service Team Leaders

    • Design and Process Engineers

    • Manufacturing Engineers and Managers

    • Quality Personnel and Consultants

    • Marketing and Sales Professionals

    • Product Development Personnel

    Where QFD Skills Take Your Career in Indonesia

    Roles, Sectors and Demand

    Quality Function Deployment skills are increasingly valued across Indonesia's automotive, electronics and consumer-goods sectors, where manufacturers are shifting from cost-based production to customer-driven design. Professionals who can capture the Voice of the Customer and build a House of Quality move into roles such as Quality Engineer, Product Design Engineer, Continuous Improvement Engineer, Product Manager and Quality Manager. As EV production, Making Indonesia 4.0 and export quality standards raise the bar, here is what the market is telling us right now.

    Market Forces Making QFD Skills Valuable in Indonesia

    QFD is becoming a core capability for product and quality teams across Indonesia. Build the House of Quality methodology, translate the Voice of the Customer into design, and lead customer-driven product development. Start today.

    Your Indonesia Skills Transformation

    From Guesswork to Customer-Driven Design

    Your QFD Transformation

    Indonesia's manufacturers are moving from cost-based production to customer-driven design, and employers increasingly separate teams that can translate customer needs into specifications from those that cannot. Here is which side of that line QFD skills put you on.

    Sources: Jobstreet, SalaryExpert, Michael Page (Indonesia) 2026.

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritise design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritise design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculum

    of the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Indonesia is structured across eleven modules delivered in a one-day intensive programme. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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    Skills You Will Build in This QFD Course

    Hands-On and Practical

    This QFD course builds hands-on skill in translating customer requirements into design specifications. By the end you can run a Voice of the Customer workshop, build and interpret a House of Quality, resolve design trade-offs, and cascade QFD through the full product development cycle.

    Capture the Voice of the Customer

    Collect, structure and prioritise customer requirements using interviews, surveys, ethnographic observation, affinity diagrams and the Kano model, so design starts from real needs, not assumptions.

    Build the House of Quality

    Construct all six rooms of the House of Quality, from customer requirements and measurable engineering characteristics to the relationship matrix, competitive benchmarking and engineering targets.

    Analyse Design Trade-Offs

    Use the correlation roof to spot engineering characteristics that conflict, so you resolve design hot spots deliberately rather than discovering them in expensive prototype testing.

    Prioritise Engineering Targets

    Calculate absolute and relative column importance to focus design effort on the vital few characteristics that drive the most customer satisfaction, and set clear, measurable targets.

    Cascade QFD Across Four Phases

    Carry customer requirements from product planning through parts deployment, process planning and production control, keeping full traceability from customer need to quality check.

    Apply QFD in DFSS, DMAIC and Services

    Use QFD in the DFSS Measure phase and the DMAIC Define phase, and extend it to service, software and healthcare design where customer needs must become delivery standards.

    Quality Function Deployment Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Quality Function Deployment Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised Quality Function Deployment training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 345

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis Learning for QFD in Indonesia

    Expert-Led and Globally Trusted

    As a trusted Quality Function Deployment training company in Indonesia, Invensis Learning delivers structured, practical QFD training for professionals and organisations that want to design customer-driven products. Our programmes combine experienced trainers, hands-on House of Quality exercises, well-organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding and real-world application. Our ISO 9001:2015 and ISO 27001:2022 certifications reflect a consistent, secure standard of delivery.

    • Experienced trainers with real product-development and quality expertise
    • Hands-on House of Quality exercises using realistic product scenarios
    • Flexible formats for individuals, teams and corporate groups
    • Structured, practical courseware focused on applying QFD at work
    • Online (live virtual), classroom and corporate on-site delivery
    • Dedicated learner support before, during and after training
    • Scalable delivery for local, regional and global teams
    • Trusted by professionals and organisations across many industries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    99%

    Training Satisfaction

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in Indonesia

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    Quality Function Deployment Training Location in Indonesia

    Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia

    Quality Function Deployment Training Location in Indonesia

    Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia

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    Corporate QFD Training in Indonesia

    Upskill Your Product Teams

    • Customised training for engineering, quality, R&D and marketing teams
    • Flexible delivery through live virtual, on-site or hybrid formats
    • Schedules aligned with your team's availability
    • Build a House of Quality on one of your own real products
    • Role-based, industry-relevant examples and exercises
    • Dedicated coordination and learner support for group training
    • Scalable delivery for teams across Indonesia and global sites

    Trusted by Leading Enterprises in Indonesia

    Astra InternationalToyotaDensoUnileverIndofoodPanasonic

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    We also deliver Quality Function Deployment Training across multiple cities in Indonesia

    Quality Function Deployment training for individuals and teams. Select a city in Indonesia to view upcoming dates, formats and pricing.

    Quality Function Deployment Training Course in Bali (Denpasar)Quality Function Deployment Training Course in JakartaQuality Function Deployment Training Course in MedanQuality Function Deployment Training Course in SemarangQuality Function Deployment Training Course in Yogyakarta

    Frequently Asked Questions

    Here's everything you may ask...

    QFD is a structured, customer-driven method that translates the Voice of the Customer into engineering and process specifications using the House of Quality matrix. Developed in Japan by Yoji Akao and Shigeru Mizuno, it is applied across automotive, electronics, FMCG, healthcare and software.

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