Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment?UntitledA Customer-Driven Design Method

    Quality Function Deployment training in Indonesia teaches you to turn what customers want into precise, buildable design specifications. Quality Function Deployment (QFD) is a structured, customer-driven methodology, developed in Japan by Yoji Akao and Shigeru Mizuno, that translates the Voice of the Customer into engineering and process characteristics using the House of Quality matrix. Across this one-day, practical programme you learn to capture and prioritise customer requirements, build and interpret the six rooms of the House of Quality, resolve design trade-offs with the correlation roof, and cascade requirements through product planning, parts deployment, process planning and production control. QFD is used in automotive and APQP, electronics, consumer goods, healthcare, service design and software. The course suits product designers, design and quality engineers, product managers, R&D professionals and Six Sigma practitioners. It is a hands-on skills course with no exam; you leave able to run a Voice of the Customer workshop and build a House of Quality on your own products. Start your QFD journey with Invensis Learning.

    What Is Quality Function Deployment?A Customer-Driven Design Method

    Quality Function Deployment training in Indonesia teaches you to turn what customers want into precise, buildable design specifications. Quality Function Deployment (QFD) is a structured, customer-driven methodology, developed in Japan by Yoji Akao and Shigeru Mizuno, that translates the Voice of the Customer into engineering and process characteristics using the House of Quality matrix.

    Across this one-day, practical programme you learn to capture and prioritise customer requirements, build and interpret the six rooms of the House of Quality, resolve design trade-offs with the correlation roof, and cascade requirements through product planning, parts deployment, process planning and production control. QFD is used in automotive and APQP, electronics, consumer goods, healthcare, service design and software.

    The course suits product designers, design and quality engineers, product managers, R&D professionals and Six Sigma practitioners. It is a hands-on skills course with no exam; you leave able to run a Voice of the Customer workshop and build a House of Quality on your own products. Start your QFD journey with Invensis Learning.

    Certification Badge

    Key Highlightsof the Quality Function Deployment Training Course

    End-to-End Skill Development

    • Structured Quality Function Deployment training in the Indonesia designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
    • Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
    • Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
    • Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
    • Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
    • Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

    Flexible Learning Support in Indonesia

    • Flexible training formats available for individual learners and corporate teams in the Indonesia
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
    • Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
    • Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Indonesia
    • Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

    Practice, Assessment, and Completion Support

    • Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
    • Earn a course completion certificate after successfully meeting the training requirements

    Career and Workplace Application

    • Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Indonesia
    • Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
    • Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Indonesia industries
    • Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

    Quality Function Deployment Training Eligibility in the IndonesiaWho Can Enroll?

    • No prior QFD experience is required to enroll; the course is open to all working professionals in the Indonesia

    • Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory

    • Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training

    • Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly

    • Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Indonesia will benefit from this program

    What You Gain from QFD SkillsValue for You and Your Team

    For Individuals

    For Individuals

    QFD training helps product and quality professionals move from intuition-based design to customer-driven, traceable specifications. The course suits design engineers, quality engineers, product managers and R&D professionals who want the Voice of the Customer to shape every design decision. Whether you are launching new products, improving existing ones, or supporting Six Sigma projects, you gain a practical method you can use the very next day at work.

    If you want to prove you can design what customers actually need, QFD is a clear, hands-on skill to build. You leave able to capture customer requirements, construct a House of Quality, and cascade design decisions through the full product development cycle.

    • Translate customer needs into clear, buildable design specifications
    • Build and interpret a full House of Quality matrix with confidence
    • Prioritise design effort on what genuinely drives customer satisfaction
    • Reduce costly late design changes and rework
    • Apply QFD within Design for Six Sigma and DMAIC projects
    • Lead Voice of the Customer workshops across your team
    • Add a respected, cross-industry product-design skill to your profile
    • Stand out for product, quality and improvement roles in Indonesia
    For Organizations

    For Organizations

    QFD group training equips cross-functional product development and quality teams with a shared, structured way to translate customer requirements into design and process specifications. It can be delivered for engineering, quality, R&D and marketing teams together. For manufacturers and service organisations aiming to reduce rework and design products right the first time, QFD provides a scalable, practical solution.

    If your teams lose customer requirements in the handoff between marketing and engineering, QFD group training creates one House of Quality language. Teams gain a repeatable method for prioritising, resolving trade-offs and connecting delivery to what customers value.

    • Design products customers actually want, cutting launch risk
    • Shorten time to market by resolving design conflicts early
    • Create a traceable link from customer requirement to production control
    • Align engineering, marketing and manufacturing around one method
    • Support APQP and IATF quality-planning requirements
    • Build a shared House of Quality language across teams
    • Train a cross-functional team on one real product during the course
    • Strengthen in-house design-for-quality capability

    Where QFD Skills Take Your Career in IndonesiaRoles, Sectors and Demand

    Quality Function Deployment skills are increasingly valued across Indonesia's automotive, electronics and consumer-goods sectors, where manufacturers are shifting from cost-based production to customer-driven design. Professionals who can capture the Voice of the Customer and build a House of Quality move into roles such as Quality Engineer, Product Design Engineer, Continuous Improvement Engineer, Product Manager and Quality Manager. As EV production, Making Indonesia 4.0 and export quality standards raise the bar, here is what the market is telling us right now.

    Rp 360 juta

    Quality Manager pay, Indonesia

    average per year, SalaryExpert 2026

    +12.4%

    Automotive market growth, 2026

    YTD unit sales, Focus2Move 2026

    600,000

    EV production target by 2030

    vehicles, Government of Indonesia

    Rp 5-8 juta

    Engineer pay, Indonesia

    per month, Jobstreet 2026

    SECTORS HIRING

    • —Automotive and Component Manufacturing
    • —Electronics and Consumer Appliances
    • —FMCG and Consumer Goods
    • —Medical Devices and Healthcare
    • —Software and Product Development
    • —Aerospace and Industrial Equipment

    GROWTH TRENDS

    • —EV push and the new BYD plant driving fresh product development
    • —Making Indonesia 4.0 modernising factory design and quality
    • —IATF 16949 and APQP raising demand for structured quality planning
    • —FMCG innovation racing to meet fast-changing local consumer needs
    • —Tier-1 automotive suppliers localising design around Cikarang
    • —Design for Six Sigma adoption spreading across manufacturers

    Sources: Jobstreet, PayScale, SalaryExpert, Michael Page Indonesia Salary Guide 2026; Focus2Move, Indonesia Investments (automotive 2026).

    Market Forces Making QFD Skills Valuable in Indonesia

    The Voice of the Customer Gap

    As Indonesian manufacturers scale up exports, products must be designed to global customer needs, yet customer requirements are often lost between marketing and engineering. QFD makes them visible and traceable.

    QFD closes the gap between needs and design

    Fast EV and New Product Launches

    Indonesia's EV push and the new BYD plant demand fast, customer-driven design. QFD front-loads decisions so teams get the design right early and avoid expensive late-stage changes.

    QFD reduces late design changes

    Quality-Planning Pressure

    Automotive suppliers around Cikarang must show requirement traceability for IATF 16949 and APQP. QFD provides a documented link from customer requirement to production control.

    QFD supports APQP and requirement traceability

    Costly Late Design Changes

    Rework and late redesign erode already tight manufacturing margins. QFD identifies design conflicts and trade-offs early using the correlation roof, before expensive prototypes are built.

    QFD builds prioritisation and trade-off skills

    The FMCG Innovation Race

    Consumer-goods firms must translate fast-changing local tastes into products quickly. QFD structures the Voice of the Customer so innovation is grounded in what buyers actually want.

    QFD structures Voice of the Customer analysis

    Cross-Functional Misalignment

    Engineering, marketing and production often work in silos, causing rework and missed requirements. A shared House of Quality aligns cross-functional teams around one customer-driven plan.

    The House of Quality aligns teams

    Sources: Focus2Move, Statista, Indonesia Investments (automotive 2026); Jobstreet, Michael Page Indonesia Salary Guide 2026.

    QFD is becoming a core capability for product and quality teams across Indonesia. Build the House of Quality methodology, translate the Voice of the Customer into design, and lead customer-driven product development. Start today.

    Your Indonesia Skills Transformation

    From Guesswork to Customer-Driven Design

    Your QFD Transformation

    Indonesia's manufacturers are moving from cost-based production to customer-driven design, and employers increasingly separate teams that can translate customer needs into specifications from those that cannot. Here is which side of that line QFD skills put you on.

    Today

    Seen mainly as a delivery-focused engineer

    With QFD

    Positioned for product design, quality and improvement roles that value QFD

    Today

    Limited say in what actually gets built

    With QFD

    Able to shape design priorities directly from customer data

    Today

    Competing on general quality skills alone

    With QFD

    Senior quality and product roles in Indonesia can reach around Rp 360 juta a year

    You master QFD

    Before

    You design from assumptions about what customers probably want

    Now you have

    You capture the Voice of the Customer and design to real, prioritised needs

    Before

    Customer needs get lost between marketing and engineering

    Now you have

    A House of Quality links every customer requirement to a design decision

    Before

    Design trade-offs are argued in meetings, not analysed with data

    Now you have

    The correlation roof makes design conflicts visible and resolvable early

    Before

    Your quality skills stay inside one function

    Now you have

    You lead cross-functional, customer-driven product design

    "The distance between building products and building the right products is a structured method for hearing the customer, and the best teams already use it."

    Join professionals across Indonesia who trained with Invensis Learning and design with confidence.

    Sources: Jobstreet, SalaryExpert, Michael Page (Indonesia) 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Indonesia is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

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    Skills You Will Build in This QFD CourseHands-On and Practical

    This QFD course builds hands-on skill in translating customer requirements into design specifications. By the end you can run a Voice of the Customer workshop, build and interpret a House of Quality, resolve design trade-offs, and cascade QFD through the full product development cycle.

    Capture the Voice of the Customer

    Collect, structure and prioritise customer requirements using interviews, surveys, ethnographic observation, affinity diagrams and the Kano model, so design starts from real needs, not assumptions.

    Build the House of Quality

    Construct all six rooms of the House of Quality, from customer requirements and measurable engineering characteristics to the relationship matrix, competitive benchmarking and engineering targets.

    Analyse Design Trade-Offs

    Use the correlation roof to spot engineering characteristics that conflict, so you resolve design hot spots deliberately rather than discovering them in expensive prototype testing.

    Prioritise Engineering Targets

    Calculate absolute and relative column importance to focus design effort on the vital few characteristics that drive the most customer satisfaction, and set clear, measurable targets.

    Cascade QFD Across Four Phases

    Carry customer requirements from product planning through parts deployment, process planning and production control, keeping full traceability from customer need to quality check.

    Apply QFD in DFSS, DMAIC and Services

    Use QFD in the DFSS Measure phase and the DMAIC Define phase, and extend it to service, software and healthcare design where customer needs must become delivery standards.

    Who Should TakeQuality Function Deployment Training in Indonesia?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 395

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 395

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis Learning for QFD in IndonesiaExpert-Led and Globally Trusted

    As a trusted Quality Function Deployment training company in Indonesia, Invensis Learning delivers structured, practical QFD training for professionals and organisations that want to design customer-driven products. Our programmes combine experienced trainers, hands-on House of Quality exercises, well-organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding and real-world application. Our ISO 9001:2015 and ISO 27001:2022 certifications reflect a consistent, secure standard of delivery.

    • Experienced trainers with real product-development and quality expertise
    • Hands-on House of Quality exercises using realistic product scenarios
    • Flexible formats for individuals, teams and corporate groups
    • Structured, practical courseware focused on applying QFD at work
    • Online (live virtual), classroom and corporate on-site delivery
    • Dedicated learner support before, during and after training
    • Scalable delivery for local, regional and global teams
    • Trusted by professionals and organisations across many industries

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in IndonesiaAll our classroom training is now available online at your convenience

    Quality Function Deployment in Indonesia

    Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia

    Quality Function Deployment in Indonesia

    Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia

    corporate banner

    Corporate QFD Training in IndonesiaUpskill Your Product Teams

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    • Customised training for engineering, quality, R&D and marketing teams
    • Flexible delivery through live virtual, on-site or hybrid formats
    • Schedules aligned with your team's availability
    • Build a House of Quality on one of your own real products
    • Role-based, industry-relevant examples and exercises
    • Dedicated coordination and learner support for group training
    • Scalable delivery for teams across Indonesia and global sites

    Leading Organisations

    Astra InternationalToyotaDensoUnileverIndofoodPanasonic

    What Our Learners Say

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    Design and Quality Finally Speak One Language

    "Building the House of Quality step by step changed how our team scopes designs. We now trace every engineering target back to a real customer requirement, and the back-and-forth between design and quality has dropped noticeably."

    Budi Santoso

    Quality Engineer, Automotive Components

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    0/0

    A Clearer Way to Prioritise Features

    "The Voice of the Customer and Kano model sessions were the most useful part for me. I now prioritise product features by what genuinely delights customers instead of guessing, and the affinity diagram exercise was easy to apply at work."

    Siti Rahmawati

    Product Designer, Consumer Electronics

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    Immediately Useful in a Six Sigma Project

    "I used QFD in a DMAIC project straight after the course. Mapping customer requirements to CTQs with the relationship matrix helped the team focus improvement effort where it actually mattered to customers."

    Andi Wijaya

    Continuous Improvement Engineer

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    Aligned Our Whole Product Team

    "We trained a cross-functional team together and built a House of Quality on one of our own products during the session. It aligned marketing and engineering around the same priorities and cut the usual disagreements over design trade-offs."

    Dewi Kusuma

    R&D Manager, FMCG Sector

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    Stronger Quality Planning for APQP

    "The four-phase cascade gave us the requirement traceability our APQP submissions needed. Our engineers now link customer needs through to process controls, which has strengthened our quality-planning documentation."

    Rizky Pratama

    Head of Quality, Automotive Supplier

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    Frequently Asked QuestionsHere's everything you may ask...

    QFD is a structured, customer-driven method that translates the Voice of the Customer into engineering and process specifications using the House of Quality matrix. Developed in Japan by Yoji Akao and Shigeru Mizuno, it is applied across automotive, electronics, FMCG, healthcare and software.

    General

    What is Quality Function Deployment (QFD)?

    QFD is a structured, customer-driven method that translates the Voice of the Customer into engineering and process specifications using the House of Quality matrix. Developed in Japan by Yoji Akao and Shigeru Mizuno, it is applied across automotive, electronics, FMCG, healthcare and software.

    Is this QFD training worth it for professionals in Indonesia?

    Yes. As Indonesian manufacturers move to customer-driven design and export markets, teams that can translate customer needs into specifications are in demand across automotive, electronics and consumer goods. The skill applies immediately at work.

    Who should attend the QFD course?

    The course suits product designers and design engineers, quality engineers, product managers, R&D and marketing professionals, and Six Sigma Green and Black Belts who translate customer requirements into product or service specifications.

    Do I need prior experience to learn QFD?

    No. There are no prerequisites. The course introduces QFD and the House of Quality from first principles. Familiarity with product development or quality management helps but is not required.

    Is QFD only for manufacturing?

    No. While QFD began in manufacturing, it applies to services, software and healthcare too, anywhere customer requirements must be translated into design or delivery specifications.

    Pricing

    How much does the QFD training cost in Indonesia?

    Fees vary by delivery mode (online live virtual, classroom or corporate on-site) and group size, so pricing is available on request. Contact a learning advisor for a quote tailored to you or your team.

    What is included in the course fee?

    The fee typically includes instructor-led training across all six QFD modules, hands-on House of Quality construction exercises, learning materials and a course completion record from Invensis Learning.

    Do you offer corporate or group pricing?

    Yes. We offer volume-based corporate pricing for teams trained together. Ask about group rates and request a tailored quote for your organisation.

    Are there discounts for enrolling a team?

    Group rates are available when you train several colleagues together, which is also the most effective way to learn QFD as a cross-functional team. Talk to a learning advisor for details.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Assessment

    Is there an exam for the QFD course?

    No. This is a non-certification skills course with no exam. Learning is reinforced through hands-on House of Quality exercises, case studies and team discussion during the programme.

    Do I receive a certificate after the course?

    You receive a course completion record from Invensis Learning. The course does not award a formal certification; it builds practical QFD skills you can apply straight away.

    How is learning assessed?

    There is no formal test. Understanding is built and checked through practical House of Quality construction exercises and team activities run throughout the programme.

    How long is the QFD training?

    The training runs for one day (8 hours) and covers all six QFD modules. A half-day format delivered over two sessions, also totalling 8 hours, is available for teams that prefer it.

    Will I be able to apply QFD immediately?

    Yes. By the end you can run a Voice of the Customer workshop, build and interpret a House of Quality, and begin cascading QFD through your own product development work.

    Course Content

    What will I learn in the QFD course?

    You will learn Voice of the Customer capture, the Kano model, House of Quality construction across its six rooms, the correlation roof, engineering targets, the four-phase QFD cascade, and QFD in DFSS, DMAIC and service design.

    What is the House of Quality?

    The House of Quality is the central QFD matrix that links customer requirements to measurable engineering characteristics, with a relationship matrix, a correlation roof, competitive benchmarking and engineering targets.

    Does the course cover the four phases of QFD?

    Yes. It covers the full cascade: product planning, parts deployment, process planning and production planning, so customer requirements stay traceable from need to production control.

    Are there hands-on exercises?

    Yes. You build and interpret your own House of Quality from a realistic product or service scenario, and practise VOC structuring, Kano classification and column-importance calculation.

    What materials are provided?

    You receive course materials, House of Quality templates and worked examples. In corporate sessions your team can build a House of Quality on one of your own real products.

    Enrollment

    How do I enrol in the QFD training?

    You can enrol through the Invensis Learning website. Choose your preferred format and you will receive the schedule, materials and joining details. See upcoming batches to get started.

    What training formats are available?

    You can take the Quality Function Deployment course online or in person. We offer online (live virtual) instructor-led training, classroom training and customised corporate on-site delivery, so you can choose the format that fits your schedule.

    Can the course be delivered on-site for my team?

    Yes. Corporate on-site delivery is available across Indonesia, and it is especially effective because your team can build a House of Quality on a real product during the exercises.

    How soon can I start?

    Public batches run regularly, and corporate sessions are scheduled to suit your team. Talk to a learning advisor to find the next available date.

    Can I reschedule my booking?

    Yes. Flexible rescheduling is available if your plans change. Contact our support team and we will help you move to another batch.