Module 2: The Three Roles in Scrum
- Scrum Master roles and challenges
- Product Owner roles and responsibilities
- Development team roles and responsibilities
Starts from
EUR 700
Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Milan. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.
The Certified ScrumMaster (CSM) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.
The CSM has become a baseline marker of Scrum Master capability across Milan, valued by banks, fintech firms, consultancies and technology teams running agile at scale. As Milan's financial institutions and product companies mature their agile delivery, certified Scrum Masters are increasingly sought after. Demand spans junior Scrum Master to Agile Coach and Delivery Manager roles, and here is what the local market is telling us right now.
The CSM is more than a badge. It is a career step for professionals ready to lead agile teams. Join the Scrum Masters helping Milan's banks, fintechs and product teams deliver value faster. Start your journey today.
Milan's agile and product market is expanding with fintech growth and banking digital transformation, and employers increasingly separate certified Scrum Masters from the rest. Here is which side of that line you want to be on.
Sources: SalaryExpert, ERI, Glassdoor (Milan and Italy) 2026.
The path to online CSM certification in Milan is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.
The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.
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Foundational to nearly every question on the exam, best mastered early.
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This CSM training builds practical command of the Scrum framework, mapped to the six Scrum Alliance CSM Learning Objectives areas. By the end, you can facilitate Scrum events, coach a team and step confidently into the Scrum Master role.
Master the empirical foundations of Scrum and the three pillars of transparency, inspection and adaptation, so you can help teams work effectively in complex, fast-changing environments.
Apply commitment, focus, openness, respect and courage to build the trust and psychological safety that make Scrum teams perform, and learn how the Scrum Master models these values.
Understand the accountabilities of the Scrum Master, Product Owner and Developers, and how self-management and cross-functionality create a cohesive, high-performing team.
Plan and facilitate the Sprint, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective within their timeboxes, keeping each event productive and focused on the Sprint Goal.
Work with the Product Backlog, Sprint Backlog and Increment, and apply the Product Goal, Sprint Goal and Definition of Done to create transparency and protect quality.
Serve the team, the Product Owner and the organisation as a servant leader, using facilitation and coaching techniques to remove impediments and grow agile maturity.
Scrum Master
Agile Team Lead
Project Manager (Agile)
Delivery Manager
Team Lead
Product Manager
Business Analyst (Agile teams)
Agile Coach (aspiring)

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM training in Milan format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official Scrum Akiance International-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organizations that want to build Agile capabilities at scale, standardize Scrum practices, and support workforce development through customized team learning initiatives. This format is ideal for CSM training for companies in Milan seeking to strengthen Agile delivery and team collaboration across the organization.
Official Scrum Akiance International-aligned Course Material
Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Milan for professionals seeking individualized support and focused learning guidance.
Official Scrum Akiance International-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 700
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Milan option enables professionals to participate from any location.
Official Scrum Akiance International-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
As a trusted CSM training company, Invensis Learning delivers structured CSM training for professionals and organisations building agile delivery capability in Milan. Our programme combines a Scrum Alliance Certified Scrum Trainer, aligned courseware, flexible delivery and learner-focused support. As an ISO 9001 and ISO 27001 certified training provider trusted across more than 100 countries, we help you move from Scrum knowledge to a recognised Scrum Master credential with a clear, supported path to the exam.
ISO 9001
Quality Management
200K+
Professionals Trained
12M+
Hours of Training Delivered
4
Flexible Learning Modes

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews
Level AA conformance, W3C WCAG 2.2
CSM Training Location in Milan
The Westin Palace, Via Panfilo Castaldi, Centrale, Municipio 2, Milano, Rodano, Milano, Lombardia, 20124, Italia
CSM Training Location in Milan
Hilton Milan, 12, Via Luigi Galvani, Centrale, Municipio 2, Milano, Rodano, Milano, Lombardia, 20124, Italia
Passed the CSM Exam with Confidence
"The CSM course finally connected the Scrum theory I used every day with a clear framework. The trainer's facilitation examples helped me run better retrospectives, and I passed the online exam a few days after the course."
Marco Bianchi
Scrum Master
0/0
A Strong Step into the Scrum Master Role
"I moved from a developer role into facilitation, and this training gave me the vocabulary and confidence to lead Scrum events. The sessions on servant leadership and the five values were the most useful part for me."
Giulia Ferrari
Software Developer
0/0
Practical and Grounded in Real Delivery
"Very practical and well structured. The examples of Sprint Planning and backlog refinement were close to what we face on real projects, and the trainer answered every question clearly."
Luca Romano
Business Analyst
0/0
Raised Scrum Maturity Across Our Teams
"We trained two delivery squads through Invensis Learning. The teams now share a common Scrum language, our sprints are more predictable, and the corporate scheduling fit around our release calendar."
Francesca Conti
Delivery Lead, Fintech Sector
0/0
Consistent Training Across Our Sites
"As an L&D manager in banking, I needed consistent Scrum training for teams across sites. The live virtual delivery and the Certified Scrum Trainer made rollout easy, and feedback from participants was excellent."
Alessandro Greco
L&D Manager, Banking Sector
0/0
4.6
Ratings
100K+
Happy Learners
100+
Locations Worldwide
99%
Training Satisfaction
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Invensis Learning delivers industry-leading Certified ScrumMaster (CSM) training solutions tailored for individuals and organizations.
Yes. The CSM is the most widely recognised Scrum Master credential, and Milan's banks, fintech firms and technology teams actively seek certified Scrum Masters as they scale agile delivery. Scrum Master roles in Milan average around 64,000 euro a year, so the credential offers a strong return for professionals moving into agile facilitation.
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