Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
JPY 197530
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Route into Modern Service Management
Invensis Learning is an EXIN Accredited Training Provider in Japan, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
Benefits for You and Your Organisation
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Roles, Demand and Pay After VeriSM
VeriSM Foundation is gaining traction across Japan as enterprises modernise IT and accelerate digital transformation. It is valued by IT services firms, financial institutions, telecoms and manufacturers that run large, multi-framework service estates. Demand spans service desk leads, IT service managers and service delivery managers, and here is what the market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Japan : Salary Insights and Trends
Hiring Companies in Japan
PayScale · Paylab (Japan) 2026
Source: Fujitsu · NEC · Canon IT Solutions · Otsuka
VeriSM Foundation is more than a credential. It is a modern lens on service management that Japanese employers increasingly value. Join professionals who unify frameworks and put consumers first. Start your journey today.
Japan's IT services and DX market is expanding fast, and employers increasingly value professionals who can adapt service management to a digital-first world. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, SalaryExpert, World Salaries (Japan) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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Across the Seven VeriSM Topic Areas
This programme helps learners build a working understanding of modern service management across all seven EXIN VeriSM Foundation topic areas. By the end, you can explain the VeriSM model, the management mesh and how to apply the right practices for the right context.
Understand what services are in the digital economy, how service organisations operate, and why traditional, prescriptive frameworks fall short. You will be able to explain the shift from technology-centric to outcome-centric service thinking.
Learn how consumer-centric values, behaviours and ethics shape effective service management. You will be able to describe how a strong service culture supports change, continuous improvement and trust in a digital organisation.
Master the core of VeriSM: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages. You will be able to explain how organisations design their own flexible service approach.
Learn how to select and combine practices such as ITIL, Agile, DevOps, Lean and SIAM within the management mesh. You will be able to match practices to organisational context rather than applying one framework everywhere.
Explore how cloud, AI and automation, IoT and analytics influence service management and the mesh. You will be able to describe how emerging technologies and data shape modern, secure service delivery.
Understand how an organisation assesses its maturity, defines its initial mesh and evolves it over time. You will be able to outline the practical first steps for adopting VeriSM and overcoming common barriers.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Japan seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
JPY 197530
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Accredited EXIN Training Partner
Invensis Learning delivers structured VeriSM Foundation training for individual professionals and organisations across Japan that want a modern, flexible approach to service management. As an accredited EXIN training partner, we combine experienced instructors, organised courseware and learner-focused support to prepare you for the EXIN exam. As a trusted VeriSM Foundation training company in Japan, we bring the same care to a single learner as we do to a large corporate cohort. Whether you enrol as an individual or plan corporate training for your team, we provide a professional experience built around practical understanding, real-world application and measurable learning outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Japan
Halekulani Okinawa,1967-1 Nakama, Onna Kunigami District, Okinawa 904-0401, Japan
VeriSM Foundation Training Location in Japan
Aman Tokyo, The Otemachi Tower, 1 Chome-5-6 Ōtemachi, Chiyoda City, Tokyo 100-0004, Japan
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VeriSM™ Foundation training for individuals and teams. Select a city in Japan to view upcoming dates, formats and pricing.
Here's everything you may ask...
Yes. VeriSM Foundation gives you a modern, framework-agnostic view of service management that Japanese employers value as they modernise systems and scale digital transformation. It maps to roles such as IT service manager and service delivery manager, which command strong salary bands in Japan.
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