Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 service management scheme from AXELOS, and ITIL 4 Foundation certification training in Japan is the most direct way for IT and business professionals to earn it. It introduces a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Across Japan's system integrators, banks, manufacturers and public sector bodies, employers increasingly expect a shared ITSM language, and ITIL 4 gives you exactly that. You learn the Service Value System, the seven guiding principles and the core practices that keep services reliable and improving. Whether you are a service desk analyst, an aspiring IT service manager, or a business professional working alongside IT teams, ITIL 4 Foundation is an accessible first step with no formal prerequisites. Start your certification journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Japan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Japan, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in JapanDo You Qualify for the ITIL 4 Foundation Exam?

    How ITIL 4 Foundation Advances Your CareerBenefits for Professionals and Teams

    ITIL 4 Foundation Exam Format in JapanWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Japan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Takes IT Careers in JapanWhy Get ITIL Certified Now

    ITIL 4 has become the common language of IT service management across Japan, valued by system integrators, banks, manufacturers and public sector bodies that run large, always-on services. As organisations modernise core systems and adopt cloud, demand is rising for professionals who can keep services stable and improving. Roles range from service desk analyst to IT service delivery manager and IT service manager, and here is what the market is telling us right now.

    Why ITSM Skills Are in Demand Across Japan

    ITIL 4 is more than a certificate. It is a career enabler for IT service professionals in Japan. Join those who keep services reliable and aligned to business value. Start your journey today.

    Your Japan Career Transformation

    From IT Operator Today to Service Leader Tomorrow

    What ITIL 4 Changes

    Japan's IT services market is expanding fast with cloud adoption and core-system renewals, and employers increasingly separate ITSM-certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, World Salaries (Japan) 2026.

    How to Get ITIL 4 Founfdation Certified in JapanStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Japan is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 4 FoundationFrom Concepts to Practice

    In ITIL 4 Foundation training you will learn the key concepts of IT service management, the ITIL 4 Service Value System, the seven guiding principles, the four dimensions, the service value chain and the core ITIL practices. By the end of the programme you can apply a shared, modern service management framework at work.

    Core Service Management Concepts

    Understand what a service is, how value is co-created, and the meaning of utility, warranty, outputs and outcomes, so you can frame IT work around real stakeholder value.

    The ITIL 4 Service Value System

    Learn how guiding principles, governance, the service value chain, practices and continual improvement work together as one model to enable value creation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL in your own context.

    The Service Value Chain

    Explore the six activities of plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they form value streams.

    Key ITIL Practices

    Get to grips with practices including incident management, problem management, change enablement, service desk and service level management at Foundation level.

    Who Should TakeITIL 4 Foundation Certification Training in Japan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 201480

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 201480

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in JapanA Partner You Can Trust

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations building modern IT service management capability. Our programmes combine certified, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan team training, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As a trusted ITIL 4 Foundation training company in Japan, we support both individuals and teams from foundational concepts through to certified, confident practice.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real ITSM delivery experience
    • Flexible formats including live online, classroom and corporate group training
    • Courseware mapped to the current ITIL 4 Foundation syllabus
    • Practice questions, mock exams and structured exam preparation support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across Japan and worldwide

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    ITIL 4 Foundation Training Locations in JapanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Japan

    Halekulani Okinawa,1967-1 Nakama, Onna Kunigami District, Okinawa 904-0401, Japan

    ITIL 4 Foundation Training Location in Japan

    Aman Tokyo, The Otemachi Tower, 1 Chome-5-6 Ōtemachi, Chiyoda City, Tokyo 100-0004, Japan

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    ITIL 4 Foundation Corporate Training in JapanFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Japan and global locations

    Leading Organisations

    FujitsuNTT DataNECHitachiRakutenSoftBank

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the Service Value System and guiding principles easy to follow, and the mock exams matched the real test well. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices daily on our service desk."

    Kenji Tanaka

    Service Desk Analyst

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    A Clear Step up in My Career

    "Very practical sessions that connected ITIL 4 concepts to real incident and problem management work. The structured courseware helped me move from support into an ITSM analyst role."

    Aoi Yamamoto

    IT Service Management Analyst

    0/0

    Concepts That Finally Clicked

    "Good balance of theory and examples. The four dimensions and service value chain finally made sense. I feel much more confident discussing service quality with the business."

    Haruto Sato

    IT Support Specialist

    0/0

    A Shared Language for Our Team

    "We trained our whole operations team with Invensis Learning. The shared ITIL 4 language improved how we handle incidents and changes, and the live virtual format fit our schedule across two sites."

    Yuki Nakamura

    IT Operations Lead, Financial Services

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    Consistent Foundations Across Teams

    "As an L&D manager I needed consistent ITSM foundations across our integration teams. The corporate programme was well coordinated, and the trainers tailored examples to our manufacturing context."

    Mai Kobayashi

    Learning and Development Manager, Manufacturing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised, entry-level ITSM credential valued across Japan's IT services, banking, manufacturing and public sector employers. It signals a shared service management language and opens roles from service desk analyst through to IT service manager.

    General

    Is the ITIL 4 Foundation certification worth it in Japan?

    Yes. ITIL 4 Foundation is a globally recognised, entry-level ITSM credential valued across Japan's IT services, banking, manufacturing and public sector employers. It signals a shared service management language and opens roles from service desk analyst through to IT service manager.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces a modern operating model for service management and suits IT and business professionals at any career stage. There are no formal prerequisites.

    Why choose Invensis Learning for ITIL 4 training in Japan?

    Invensis Learning offers training aligned to AXELOS and PeopleCert standards, certified trainers, flexible delivery, and structured exam preparation. As an ISO 9001 and ISO 27001 certified provider, we support you from learning to certification with a clear path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Do I need any prior experience to take this course?

    No. ITIL 4 Foundation has no formal prerequisites and no required work experience. It is designed to be accessible to IT and business professionals alike, making it an ideal first step into IT service management.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the current syllabus, practice questions, mock exams, exam preparation support and learner support. Speak with a learning advisor to confirm what each plan includes and request a quote.

    How much does ITIL 4 Foundation training cost in Japan?

    Pricing varies by delivery format and plan, so course fees are available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Contact us for a tailored quote and current options.

    Is the exam fee included in the training price?

    It depends on the plan. Some packages bundle the PeopleCert exam, while others price training and exam separately. PeopleCert exam pricing varies by region. Ask a learning advisor which option includes the exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, operations and cross-functional teams across Japan. Contact us for a tailored group quote.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions. It is delivered by PeopleCert either online with proctoring or at an authorised test centre, and is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. You need 26 correct answers, a score of 65 percent, to pass.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65 percent, which is 26 of 40 questions answered correctly. The exam is closed book, so focus on understanding the key concepts, guiding principles and core practices across the syllabus.

    How do I book and sit the ITIL 4 Foundation exam?

    You take the exam through PeopleCert, using online proctoring available around the clock or an authorised test centre. After training, our team can guide you through scheduling and what to prepare on exam day.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert; a re-examination fee applies and the resit policy is confirmed at peoplecert.org. Our preparation resources, mock exams and trainer guidance are designed to help you pass with confidence.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, so beginners and professionals new to ITSM are welcome. The training builds concepts step by step, with examples and practice to support understanding.

    What learning resources and materials are provided?

    You receive courseware aligned to the current ITIL 4 Foundation syllabus, practice questions, mock exams and topic-wise quizzes. These help you revise, identify weak areas and build exam readiness.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so what you study reflects the topics tested in the exam.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion certificate from Invensis Learning. The official ITIL 4 Foundation certification is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join upcoming live online or classroom batches. Choose your format, complete payment, and you will receive access to schedules, courseware and resources. Talk to an advisor to find the next batch.

    What training formats are available in Japan?

    We offer live virtual instructor-led training, classroom training and customised corporate group training, including online options for professionals across Japan. Choose the format that fits your schedule and learning preference.

    Are there any prerequisites to enrol in the training?

    No. Anyone can enrol in ITIL 4 Foundation training, as the certification has no formal prerequisites. It is suitable for IT staff, support analysts, project team members and business professionals working alongside IT.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team and we will help you arrange a suitable date.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.