Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Start in Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the globally recognised entry point into modern IT service management, created by AXELOS and examined by PeopleCert. ITIL 4 Foundation certification training in Tokyo introduces the ITIL 4 Service Value System, the four dimensions of service management and the seven guiding principles that help teams create, deliver and continually improve tech-enabled services. The course is aligned to the current ITIL 4 edition and the official Foundation syllabus, covering service value chain activities, key ITIL practices such as incident, problem and change enablement, and the metrics that prove service quality. It suits IT support staff, service desk teams, project members, developers and business professionals who want a shared language for service delivery. With Tokyo enterprises modernising legacy systems and racing to close a national IT talent gap, a recognised ITSM credential helps you stand out. Start your ITIL journey with Invensis Learning and move from study to certified with structured, supported preparation.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tokyo, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Start in Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tokyo, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in TokyoDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earning the ITIL 4 Credential Pays OffFor Professionals and Teams in Tokyo

    ITIL 4 Foundation Exam Format in TokyoWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Tokyo

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take Your Career in TokyoRoles, Demand and Earning Power

    ITIL 4 Foundation is a trusted starting marker for IT service management careers in Tokyo, valued by IT services firms, BFSI, manufacturing, consulting and technology employers running large, service-critical operations. As enterprises modernise legacy systems and a national talent shortage bites, certified ITSM professionals are increasingly sought after. Demand spans service desk analysts through to service delivery and IT managers, and here is what the market is telling us right now.

    Market Forces Driving ITSM Demand in Tokyo

    ITIL 4 Foundation is more than a certificate. It is a launchpad for IT service management careers in Tokyo. Join professionals who turn IT operations into reliable, value-led services. Start your journey today.

    Your Tokyo Career Transformation

    How ITIL 4 Foundation Changes Your Standing,

    Before and After in Tokyo

    Tokyo's IT market is expanding with digital transformation, cloud adoption and a widening talent gap, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Tokyo) 2026.

    How to Get ITIL 4 Founfdation Certified in TokyoStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Tokyo is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Gain from ITIL 4 Foundation TrainingSkills That Apply from Day One

    Skills covered in ITIL 4 Foundation span the full Service Value System, the four dimensions, the guiding principles and the practices that keep IT services reliable. By the end of the programme, you can speak the language of modern service management and apply it at work.

    Service Management Foundations

    Understand what a service is, how value is co-created between providers and consumers, and the core concepts of utility, warranty, outputs and outcomes that underpin every ITIL 4 conversation.

    The ITIL 4 Service Value System

    Learn how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to turn demand into value.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to manage services holistically.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices to your own context.

    Key ITIL Practices in Action

    Work through core practices including incident management, problem management, change enablement, service desk and service level management that keep services running.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key performance indicators to measure quality and drive ongoing service improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Tokyo?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 180000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 180000

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Foundation Training in TokyoA Training Partner You Can Trust

    As a trusted ITIL 4 Foundation training company in Tokyo, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations across Tokyo who want to build modern IT service management capability and prepare for the PeopleCert exam. Our programmes combine certified, experienced instructors, accredited courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert accredited courseware aligned to the current ITIL 4 syllabus
    • Experienced, certified trainers with real ITSM delivery experience
    • Flexible learning: live online, classroom and corporate group formats
    • Structured course materials, practice questions and exam-readiness support
    • Dedicated learner support before, during and after the training
    • Local schedules that suit working professionals across Tokyo
    • Scalable delivery for individuals, teams and global organisations
    • ISO-certified processes for quality and information security

    60+

    Training Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained Worldwide

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in TokyoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Tokyo

    Keio Plaza Hotel, 1, Nishi-Shinjuku 2-chome, Nishi-Shinjuku, Shinjuku-ku, Tokyo, 160-8330, Japan

    ITIL 4 Foundation Training Location in Tokyo

    Grand Hyatt Tokyo, 3, Roppongi 6-chome, Roppongi, Minato-ku, Tokyo, 106-0032, Japan

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    Corporate ITIL 4 Foundation Training in TokyoFor Your Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability and time zone
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Tokyo and global locations

    Leading Organisations

    FujitsuNTT DataHitachiNECRakutenSony

    What Our Learners Say

    Passed First Time and Applied It at Work

    "The trainer made the Service Value System easy to follow, and the practice questions mirrored the real exam. I passed first time and now use the guiding principles every day on our service desk in Tokyo."

    Kenji Sato

    Service Desk Analyst

    0/0

    A Confident Step into IT Operations

    "Clear, practical sessions on incident and change practices. As someone moving from development into IT operations, the course gave me the vocabulary I needed to work confidently with our managed services partners."

    Aiko Tanaka

    IT Support Analyst

    0/0

    Beginner Friendly and Flexible

    "Well structured and beginner friendly. The four dimensions and continual improvement model finally made sense with the real examples the trainer used. The flexible evening schedule worked around my job."

    Haruto Yamamoto

    Junior IT Coordinator

    0/0

    Consistent Service Across Our Teams

    "We trained two support teams with Invensis Learning. Within a quarter, our incident handling was more consistent and handovers improved. The shared ITIL language was exactly what our multi-vendor setup needed."

    Mariko Ito

    IT Service Delivery Manager, BFSI Sector

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    Tailored Training That Fit Our Roadmap

    "The corporate programme was tailored to our cloud migration. Our staff came away with a common framework for service levels and improvement, and the scheduling fit our project timelines perfectly."

    Daisuke Nakamura

    Head of IT, Manufacturing Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that opens IT service management roles in Tokyo, from service desk analyst to service delivery and IT manager. With a national IT talent shortage, certified ITSM staff are in strong demand across IT services, BFSI, manufacturing and consulting.

    General

    Is ITIL 4 Foundation worth it for IT professionals in Tokyo?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that opens IT service management roles in Tokyo, from service desk analyst to service delivery and IT manager. With a national IT talent shortage, certified ITSM staff are in strong demand across IT services, BFSI, manufacturing and consulting.

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It introduces modern IT service management through the Service Value System, the four dimensions, seven guiding principles and key ITIL practices.

    Who should take ITIL 4 Foundation training?

    The course suits IT and business professionals at any career stage, including service desk and support staff, developers, project members, and managers who work with IT. There are no formal prerequisites, so beginners and experienced staff alike can enrol.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal details at peoplecert.org.

    Is ITIL 4 Foundation recognised by employers in Tokyo?

    Yes. ITIL is the most widely used IT service management framework worldwide, and the credential is recognised by leading Tokyo employers such as IT services firms, banks, manufacturers and global consultancies that run large service operations.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes PeopleCert accredited courseware, instructor-led or self-paced sessions, practice questions, mock tests, exam-readiness support and learner support. Exam vouchers may be bundled or purchased separately. Request a quote for the current inclusions and price.

    How much does ITIL 4 Foundation training cost in Tokyo?

    Pricing varies by delivery format and whether the exam voucher is bundled. PeopleCert prices the exam regionally, so the fee differs by channel. For current Tokyo pricing and packages, contact a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others price training and exam separately. We will confirm exactly what your chosen package covers before you enrol. Ask about exam-inclusive options.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments across Tokyo. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65%, which is 26 correct answers out of 40. It is delivered by PeopleCert.

    How many questions are on the exam and what is the pass mark?

    There are 40 multiple-choice questions, and you need 26 correct, or 65%, to pass. The exam lasts 60 minutes and has no formal prerequisites to sit it.

    Can I take the ITIL 4 Foundation exam online in Tokyo?

    Yes. PeopleCert offers the exam through OnVUE online proctoring, available 24/7, or at authorised test centres. You can sit it from home or office in Tokyo with a stable internet connection and a compliant environment.

    Are there any prerequisites for the exam?

    No. ITIL 4 Foundation has no formal prerequisites. Accredited training is recommended to prepare effectively, but anyone can take the exam as the entry point to the ITIL 4 scheme.

    What if I do not pass the exam the first time?

    You can resit the exam by booking another attempt through PeopleCert. Our training includes practice questions and mock tests to build readiness, and our team can guide you on rebooking. Confirm current resit fees at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 4 Foundation syllabus?

    The syllabus covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and key metrics and performance indicators.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is designed as an introduction, so prior ITSM experience is not required. The training explains concepts step by step with practical examples, making it suitable for newcomers and experienced staff alike.

    What learning resources are provided?

    You receive PeopleCert accredited courseware, practice questions, mock exams, quizzes and reference materials aligned to the current ITIL 4 syllabus, plus trainer guidance to support your exam preparation.

    Is the courseware aligned with the latest ITIL 4 edition?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official AXELOS Foundation syllabus, so you study the up-to-date Service Value System, practices and terminology examined by PeopleCert.

    How long does the training take?

    ITIL 4 Foundation training is typically delivered over two days in instructor-led format, with self-paced options that let you learn at your own pace. Total study time depends on the format and your prior familiarity with ITSM.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Tokyo?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor to pick the right batch.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule in Tokyo.

    How soon can I start?

    We run regular batches across online and classroom formats, so you can usually start within days. See upcoming schedules or speak with a learning advisor to confirm the next available cohort.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that fits your availability.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.