Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme, and ITIL 4 Foundation certification training in Yokohama gives IT and business professionals a clear introduction to modern IT service management. It is governed by AXELOS and examined by PeopleCert, and it has no formal prerequisites, so anyone can begin. The credential validates your grasp of the ITIL 4 Service Value System, the service value chain, the four dimensions of service management, the seven guiding principles, and the core management practices that teams use every day. You learn how value is co-created and how to connect IT services to real business outcomes. For professionals across Yokohama's automotive, manufacturing, IT services and finance employers, this is a practical first step into ITSM and the gateway to the higher ITIL 4 streams. Start your ITIL journey with Invensis Learning and a structured, supported path to certified.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Yokohama, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Yokohama, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in YokohamaDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 Foundation CertificationOutcomes for Professionals and Organisations

    ITIL 4 Foundation Exam Format in YokohamaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Yokohama

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take You in YokohamaRoles, Demand and Pay

    ITIL is the most widely adopted IT service management framework, and certified professionals are valued across Yokohama's automotive, manufacturing, IT services, logistics and finance employers that run large, business-critical IT operations. As firms modernise their service management and global R&D centres expand around Minato Mirai, ITIL-aware talent is increasingly sought after. Demand spans the ladder, from service desk analyst to IT service manager, and here is what the market is telling us right now.

    Market Forces Driving ITIL Demand in Yokohama

    ITIL 4 Foundation is more than a credential. It is a practical first step into IT service management that employers across Yokohama recognise. Join professionals who connect IT to business value. Start your journey today.

    Your Yokohama Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Yokohama's IT and manufacturing employers are modernising how they run services, and they increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert, World Salaries (Japan) 2026.

    How to Get ITIL 4 Founfdation Certified in YokohamaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Yokohama is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildWith ITIL 4 Foundation

    ITIL 4 Foundation training gives you a practical, exam-ready grasp of modern IT service management. By the end of the programme you can explain the Service Value System, apply the guiding principles, and describe the practices that high-performing IT teams rely on.

    Service Management Foundations

    Understand what a service is, how value is co-created between providers and consumers, and the core concepts of utility, warranty, outcomes, costs and risks that underpin ITIL 4.

    The ITIL Service Value System

    Learn how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to create value end to end.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver effective, well-rounded services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to adapt ITIL to your context.

    Key ITIL Management Practices

    Get to grips with practices including incident management, problem management, change enablement, service desk, service level management and service request management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, and key metrics and performance indicators to measure service quality and drive ongoing improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Yokohama?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

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    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 201480

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in YokohamaAccredited, Expert-Led, Proven

    Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations across Japan that want a strong service management grounding and a confident first-time exam attempt. Our programmes combine certified trainers, AXELOS PeopleCert aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Yokohama, provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL training aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats for individuals, teams and corporate groups in Yokohama
    • Structured courseware, practice questions and mock exams for the ITIL 4 exam
    • Live online and classroom delivery to suit working professionals
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified quality and security
    • Trusted by professionals and organisations across multiple industries

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    ITIL 4 Foundation Training Locations in YokohamaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Yokohama

    Pan Pacific Yokohama Bay Hotel Tokyu, 7, Minato Mirai 2-chome, Takashima, Nishi-ku, Yokohama City, Kanagawa Prefecture, 220-8543, Japan

    ITIL 4 Foundation Training Location in Yokohama

    Yokohama Grand InterContinental Hotel, 1, Minato Mirai 1-chome, Nishi Ward, Yokohama City, Kanagawa Prefecture, 220-8522, Japan

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    Corporate ITIL 4 Training in YokohamaA Shared Service Language

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant IT service management and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Japan and global locations

    Trusted by Leading Organisations

    NissanIsuzuJVCKenwoodMitsubishi Heavy IndustriesFujisoftBank Of Yokohama

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer made the Service Value System and guiding principles easy to grasp, and the mock exams matched the real paper well. I passed ITIL 4 Foundation on my first attempt and now use the practices on the service desk daily."

    Kenji Tanaka

    IT Service Desk Analyst

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    A Clear Structure for Service Management

    "Coming from a support background, the four dimensions and the practices finally gave me a structure I could explain to managers. The live online sessions fit around my shifts perfectly."

    Aiko Yamamoto

    IT Support Specialist

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    Practical and Well Structured

    "Well-paced course with practical examples from real IT operations. The continual improvement model and SLA topics were especially useful for my move into service delivery."

    Hiroshi Sato

    Service Delivery Analyst

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    Standardised Our Service Management Practice

    "We trained our whole service desk through Invensis Learning. The team now shares one language for incidents and changes, and our handling has become noticeably more consistent."

    Mariko Inoue

    IT Operations Lead, Manufacturing Sector

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    Scalable, Accredited Team Upskilling

    "As an L&D manager I needed accredited training that scaled across departments. The flexible scheduling and clear reporting made it easy to upskill our IT teams against a common ITIL framework."

    Takashi Mori

    L&D Manager, Financial Services

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level ITSM credential valued by Yokohama employers in automotive, IT services, manufacturing and finance. It validates practical service management knowledge and opens roles from service desk analyst to IT service manager, with strong demand across the Greater Tokyo area.

    General

    Is ITIL 4 Foundation worth it for IT professionals in Yokohama?

    Yes. ITIL 4 Foundation is a globally recognised entry-level ITSM credential valued by Yokohama employers in automotive, IT services, manufacturing and finance. It validates practical service management knowledge and opens roles from service desk analyst to IT service manager, with strong demand across the Greater Tokyo area.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management through the Service Value System. It suits IT and business professionals at any stage, with no prior experience required.

    Why choose Invensis Learning for ITIL training in Yokohama?

    Invensis Learning is an accredited training organisation offering AXELOS PeopleCert aligned courseware, certified trainers, flexible delivery and dedicated exam support. We help you move from learning to certified with a clear, supported path designed for working professionals in Yokohama.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction to ITIL 4, so prior ITIL or ITSM knowledge is helpful but not required before you enrol.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required continuing professional development points through PeopleCert, or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers can be bundled depending on the package. Speak with a learning advisor to confirm inclusions and request a quote.

    How much does ITIL 4 Foundation training cost in Yokohama?

    Pricing varies by format, batch and whether the exam voucher is bundled. Live online and classroom options are available at different price points. Contact us for current Yokohama pricing, group rates and a tailored quote.

    Is the PeopleCert exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher while others price training and exam separately. PeopleCert sets the exam fee, which varies by region and channel. Ask an advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Contact us for a team quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice paper with 40 questions. It is delivered online via PeopleCert OnVUE proctoring or at an authorised test centre, based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 questions and you need 65 percent, that is 26 correct answers, to pass. You have 60 minutes to complete it. The questions test knowledge and comprehension of ITIL 4 key concepts.

    How long is the ITIL 4 Foundation exam?

    You have 60 minutes (one hour) to answer the 40 multiple-choice questions. The exam is closed book and single-answer multiple choice, so time management is straightforward with good preparation.

    How do I book and sit the ITIL 4 Foundation exam?

    You sit the exam through PeopleCert, either online with OnVUE proctoring available around the clock, or at an authorised test centre. We guide you through booking and preparation so you feel ready on exam day.

    What happens if I do not pass on the first attempt?

    You can resit the exam through PeopleCert by booking another attempt. Our courseware, mock exams and practice questions are designed to support a first-time pass, and our team can advise on re-sit options if needed.

    Course Content

    What will I learn in ITIL 4 Foundation training?

    You learn service management concepts, the Service Value System, the service value chain, the four dimensions of service management, the seven guiding principles, key management practices, continual improvement, service level agreements and key metrics.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners and experienced staff alike can take it. The training builds concepts step by step, with examples and practice to support every learner.

    Which ITIL management practices does the course cover?

    At Foundation level you study practices including incident management, problem management, change enablement, service desk, service level management, service request management, and monitoring and event management, among the broader ITIL practices.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, topic-wise quizzes and full mock exams that mirror the real paper, helping you identify weak areas and build confidence before you sit the PeopleCert exam.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the latest service management concepts.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, complete payment, and receive access to schedules and courseware. Live online and classroom batches run regularly. See upcoming schedules or talk to an advisor to begin.

    What training formats are available in Yokohama?

    We offer live online (instructor-led virtual) training and classroom delivery, plus customised corporate group training. This lets you choose the format that fits your schedule and learning style across the Greater Tokyo area.

    Is the training available online for learners in Japan?

    Yes. Our online (live virtual) instructor-led training lets professionals across Japan join interactive sessions with a trainer in real time, with the same courseware and exam support as classroom delivery.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available. Contact our support team and we will help you arrange a suitable batch.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.