Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the most widely recognised starting point for a career in IT service management. ITIL 4 Foundation certification training in Kobe gives IT and business professionals a clear, end-to-end understanding of how modern, tech-enabled services are created, delivered and continually improved. Governed by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the global best-practice framework for IT service management. You learn the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles, and the core management practices that keep services reliable. The framework is aligned to Agile, DevOps and Lean ways of working, which makes it directly relevant to Kobe's manufacturers, biomedical organisations and IT service providers. Delivered in live online and classroom formats, the training suits service desk staff, IT support engineers, analysts and managers who want a recognised credential. With no formal prerequisites, structured prep and exam guidance, you can move from learning to certified with a clear, supported path. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kobe, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kobe, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in KobeDo You Qualify for the ITIL 4 Foundation Exam?

    How ITIL 4 Foundation Advances Your CareerReal Outcomes for Professionals and Teams

    ITIL 4 Foundation Exam Format in KobeWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Kobe

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in KobeWhy ITIL 4 Foundation Pays off Here

    ITIL 4 Foundation has become a baseline credential for IT service roles across Kobe and the wider Kansai region, valued by manufacturers, biomedical organisations, logistics operators and IT service providers that depend on reliable, well-governed systems. As enterprises modernise infrastructure and move to the cloud, professionals who can structure and improve services are increasingly sought after, from service desk analyst through to IT service delivery manager. Here is what the local market is telling us right now.

    Market Forces Driving ITIL 4 Demand in Kobe

    ITIL 4 Foundation is more than a certificate. It is the entry point to a service management career employers across Kobe value. Join professionals who keep services reliable and improving. Start your journey today.

    Your Kobe Career Transformation

    Your IT Career Before and After ITIL 4

    The Shift This Credential Delivers

    Kobe's IT and service market is growing with cloud adoption, manufacturing digitalisation and a thriving biomedical cluster, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Robert Half (Japan) 2025-2026.

    How to Get ITIL 4 Founfdation Certified in KobeStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Kobe is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The Service Management Skills You Will GainPractical ITIL 4 Capability for the Job

    ITIL 4 Foundation training gives you a complete, practical grounding in modern service management. By the end of the programme you can describe the ITIL 4 framework, apply its guiding principles, and connect everyday IT work to business value.

    Service Management Foundations

    Define what a service is, how value is co-created, and the role of utility and warranty, so you can explain service management concepts with confidence in any IT environment.

    The ITIL 4 Service Value System

    Explain how the Service Value System, its governance and its components fit together to turn demand into value across the organisation.

    The Seven Guiding Principles

    Apply ITIL 4's guiding principles, such as focus on value, start where you are, and keep it simple, to make better day-to-day service decisions.

    The Service Value Chain in Action

    Use the six Service Value Chain activities, from plan and engage to deliver and support, to see how teams combine work into value streams.

    Core ITIL 4 Management Practices

    Work confidently with key practices including incident management, problem management, change enablement, service desk and service level management.

    Continual Improvement and Metrics

    Apply the continual improvement model and use SLAs, KPIs and metrics to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Kobe?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    JPY 201480

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    JPY 201480

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 4 Foundation Training in Kobe?Trusted Training Built Around Your Success

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Kobe and Japan. As an accredited training provider and trusted ITIL 4 Foundation training company in Kobe, we combine AXELOS and PeopleCert aligned courseware, experienced instructors, flexible delivery and learner-focused support to take you from study to certified. Whether you are enrolling as an individual or arranging team training, our programmes are built around practical understanding, real-world application and clear exam readiness, backed by ISO 9001 quality and ISO 27001 information-security standards.

    • Accredited training aligned with AXELOS and PeopleCert standards
    • Experienced trainers with real IT service management expertise
    • Flexible live online and classroom formats for Kobe professionals
    • Structured courseware mapped to the current ITIL 4 syllabus
    • Exam guidance and preparation support to help you pass
    • Practical examples, exercises and discussions for real application
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Japan

    60+

    Certification Courses

    50,000+

    Professionals Trained

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in KobeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Kobe

    Oriental Hotel, Kyomachisuji, Kaigandori, Chuo Ward, Kobe City, Hyogo Prefecture, 650-0034, Japan

    ITIL 4 Foundation Training Location in Kobe

    Kobe Portopia Hotel, 1, Minatojima Nakamachi 6-chome, Chuo-ku, Kobe City, Hyogo Prefecture, 650-0045, Japan

    corporate banner

    Corporate ITIL 4 Foundation Training in KobeFor Your Teams

    • Upskill whole IT teams with a shared service-management framework
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Kobe, Kansai and global locations

    Leading Organisations

    Kawasaki Heavy IndustriesSysmexKobe SteelP&G JapanNestle JapanSumitomo Rubber

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer made the ITIL 4 concepts genuinely easy to follow, and the practice questions matched the exam well. I passed first time and now use the guiding principles in my service desk work every day."

    Kenji Tanaka

    IT Service Desk Lead

    0/0

    Clear Path from Technical Work to ITSM

    "Coming from an infrastructure role, I finally understand how the Service Value System ties everything together. The live online sessions fit around my shifts and the mock exams built my confidence."

    Yuki Nakamura

    Infrastructure Engineer

    0/0

    Practical and Well Structured

    "A well structured course with practical examples I could relate to. The incident and problem management practices are already helping me handle tickets more calmly and consistently."

    Aya Matsumoto

    IT Support Analyst

    0/0

    A Shared Framework Lifted Our Team

    "We trained our operations team to give them a common service-management language. The standardised approach to incidents and changes has reduced rework and improved how we report to the business."

    Hiroshi Yamamoto

    IT Operations Manager, Manufacturing

    0/0

    Tailored Delivery That Fit Our Needs

    "Invensis tailored the schedule around our lab IT teams and kept everyone engaged. The certification gave our staff confidence and a consistent way of working that suits a regulated environment."

    Mariko Saito

    Learning and Development Manager, Life Sciences

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

    KyotoTokyoYokohama

    Explore Our Other Course Categories

    Agile

    Project Management

    Quality Management

    DevOps

    IT Governance

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management and suits service desk staff, support engineers, analysts, managers and any IT or business professional who wants a recognised first credential.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management and suits service desk staff, support engineers, analysts, managers and any IT or business professional who wants a recognised first credential.

    Is the ITIL 4 Foundation certification worth it in Kobe?

    Yes. ITIL 4 Foundation is widely recognised across Kobe's manufacturing, biomedical, logistics and IT sectors, where reliable, well-governed services matter. As a globally valued AXELOS credential, it helps you stand out and opens a path into ITSM and service delivery roles.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction to ITIL 4, so beginners and experienced IT professionals alike can take the training and the exam.

    Is ITIL 4 Foundation recognised by employers in Japan?

    Yes. ITIL is the global best-practice framework for IT service management, and ITIL 4 Foundation is recognised by employers across Japan and worldwide, including Kobe's manufacturers, biomedical organisations and IT service providers.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification within that period.

    Pricing

    How much does ITIL 4 Foundation training cost in Kobe?

    Training fees vary by format, such as live online or classroom, and by whether the official exam is bundled. Pricing for Kobe is available on request. Contact a learning advisor for a current quote and upcoming batches.

    What is included in the course fee?

    The fee typically includes accredited courseware aligned with the ITIL 4 syllabus, instructor-led sessions, practice questions, mock exams and learner support. Exam bundling depends on the package you choose. Ask us for a detailed inclusions list.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the official PeopleCert ITIL 4 Foundation exam, while others quote training and exam separately. Tell us your preference and we will confirm what is included.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams in Kobe and across Japan. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book and uses multiple-choice questions based on the official ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It tests your knowledge and comprehension of ITIL 4 concepts and the Service Value System.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is taken under standard exam conditions, either online or at a test centre.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 out of 40 questions correct. Our training and practice exams are designed to build broad mastery across the syllabus so you are ready on exam day.

    How is the ITIL 4 Foundation exam delivered?

    The exam is delivered by PeopleCert, either through OnVUE online proctoring available 24/7 or at an authorised test centre. You can choose whichever option is more convenient for you in Kobe.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam by rebooking through PeopleCert. We provide preparation support, mock exams and trainer guidance to help you pass; confirm current retake fees on the PeopleCert website. Talk to an advisor about prep options.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, SLAs and metrics, all aligned to the official syllabus.

    What learning resources are provided?

    You receive accredited courseware aligned with the ITIL 4 syllabus, practice questions, full-length mock exams, quizzes and reference materials, plus trainer-led sessions to reinforce the concepts.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, so beginners are welcome. The training builds concepts step by step and includes practice and support, so no prior ITIL knowledge is needed.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    Will I receive anything after completing the training?

    Yes. After the training you receive a course completion record, and once you pass the exam you earn the official ITIL 4 Foundation certificate and digital badge from PeopleCert.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Kobe?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule in Kobe.

    How soon can I start?

    New batches run regularly in live online and classroom formats. Depending on availability you can often join an upcoming cohort within days. Contact us to see the next available schedules for Kobe.

    Can I reschedule to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include the option to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.