Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL 5 Foundation Certification?

    Your Entry into Digital Service Management

    ITIL Version 5 Foundation course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Luxembourg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Training

    • 2 days of instructor-led training (16 hours)

    • 16 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Digital Courseware

    • Value stream mapping, Guiding Principles and Continual Improvement Model content

    • Full-length mock exams in the exact format of the live PeopleCert paper

    • PeopleCert ITIL V5 Foundation exam voucher

    • PeopleCert-accredited trainers with real-world delivery experience

    • Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Luxembourg

    Do You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation

    A Recognised Service Management Credential

    ITIL V5 Foundation Exam Format in LuxembourgWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.

    ITIL V5 Foundation Certification Cost in Luxembourg

    Who Should Take ITIL V5 Foundation Certification Training in Luxembourg?

    • IT Service Manager

    • Service Desk Analyst

    • ITSM Practitioner

    • IT Support Engineer

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    IT Service Management Careers in Luxembourg

    Where ITIL 5 Can Take You

    ITIL 5 Foundation is a strong entry marker for IT service management roles across Luxembourg, valued by banks, funds, FinTech firms and ICT service providers that run digital services under strict regulation. As employers migrate to the cloud and modernise IT operations, professionals who understand current service management practice are increasingly sought after. Demand spans service desk analyst, incident and problem manager, and service delivery manager roles, and here is what the market is telling us right now.

    Why ITIL Skills Are in Demand in Luxembourg

    ITIL 5 Foundation is more than a certificate. It is a practical foundation for reliable, value-focused IT services. Join professionals in Luxembourg who are modernising service management with the current ITIL framework. Start your journey today.

    Your Luxembourg Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Luxembourg Employers Notice

    Luxembourg's IT services market is expanding with cloud adoption, FinTech growth and digital transformation, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (ERI) (Luxembourg) 2026.

    How to Get ITIL V5 Founfdation Certified in Luxembourg

    Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Luxembourg is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organisations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimisation

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculum

    of the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 Foundation

    Nine Topic Areas, One Practical Toolkit

    This ITIL 5 Foundation programme helps learners build a current, practical grasp of digital service management across all nine Foundation topic areas. By the end, you can explain how value is co-created and continually improved, and you are ready for the PeopleCert exam.

    Digital Product and Service Management

    You will learn what distinguishes digital products and services from traditional IT services, how value is created in digital environments, and how the product and service lifecycle sustains value from discovery to retirement.

    Value Co-Creation

    Understand how value is co-created between service providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability to move from output-focused to outcome-focused delivery.

    The Four Dimensions

    Take a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, and see how neglecting any dimension creates risk.

    The ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for value creation.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases work together to create value.

    ITIL Management Practices

    Learn the role of ITIL management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own context and maturity.

    Continual Improvement and Value Streams

    Work through the continual improvement model step by step and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    ITIL V5 Foundation Certification Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1210

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning

    For Your ITIL 5 Foundation Certification Training in Luxembourg?

    As a trusted ITIL Version 5 Foundation training company in Luxembourg, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations that want to modernise IT service management and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization, we combine accredited instructors, AXELOS-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan team training in Luxembourg, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible live virtual, classroom and corporate delivery for teams and individuals
    • Aligned to the current ITIL 5 Foundation (Version 5.0) syllabus and exam
    • Case studies and practice questions to build first-attempt exam confidence
    • Customised group schedules for organisations across Luxembourg
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    500+

    Corporate Clients

    12+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Luxembourg

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Luxembourg

    Sofitel Luxembourg Europe, 4, Rue du Fort Niedergrünewald, Quartier Européen Nord, Kirchberg, Luxembourg, Canton Luxembourg, 2226, Lëtzebuerg

    ITIL Version 5 Foundation Training Location in Luxembourg

    DoubleTree by Hilton Hotel Luxembourg, 12, Rue Jean Engling, Dommeldange, Luxembourg, Canton Luxembourg, 1466, Lëtzebuerg

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    ITIL 5 Foundation Corporate Training

    For Your Teams in Luxembourg

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability and workload
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Luxembourg and global locations

    Trusted by Leading Enterprises in Luxembourg

    POST LuxembourgBGL BNP ParibasSpuerkeessClearstreamEBRCDeloitte Luxembourg

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    What Our Learners Say About Us

    "My instructor Amol was great! I appreciated the real life examples he was able to share that made the framework and tools relevant."

    Charlene

    (5.0/5)

    "Sathish Kumar was a great course facilitator, took the time to explaine with a calm voice and lots of patience all the topics and questions. Really recommend that course with him. "

    Martin Keller

    (5.0/5)

    SwitzerlandTrustpilot

    "The course is very well organized into four days and content is presented in a way that is easy to digest. Thanks."

    Jing

    (5.0/5)

    NetherlandsTrustpilot

    "Sathish conducted the training exceptionally well. He explained concepts thoroughly."

    Nyaradzo

    (5.0/5)

    NetherlandsTrustpilot

    "My instructor PD is really knowledgeable and explained really well the concepts, giving me examples and clarifying when needed. Moreover, he has been very supportive in my learning progress. The materials have been comprehensive and clear too."

    Francesca Colosso

    (5.0/5)

    AustriaTrustpilot

    "The instructor was exceptionally clear in their explanations and patiently repeated any concepts I struggled to understand, ensuring a smooth learning experience. I highly recommend Invensis for their outstanding teaching approach and commitment to student success"

    simon Ndegwa

    (5.0/5)

    "the support which i have gained from people cert on technical issues while i try to register and book my exam , was super . i have been strugling to solve it by my self, however, upon request and with the support of Manjilat i have been able to register with snap support which is helpful and on time. i realy apreciaate it! "

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    (5.0/5)

    EthiopiaTrustpilot

    "your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "

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    AustraliaTrustpilot


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    Frequently Asked Questions

    Here's everything you may ask...

    Yes. ITIL 5 Foundation is a recognised entry credential for IT service management roles across Luxembourg's banking, FinTech and ICT employers, where cloud and digital transformation drive demand. It supports roles from service desk analyst to service delivery manager, with IT service delivery managers averaging around EUR 80,000. Talk to a learning advisor to plan your path.

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