Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledModern Service Management for the Digital Age

    The VeriSM Foundation (VeriSM-F) is an entry-level EXIN certification that validates your understanding of VeriSM, a flexible service management approach built for the digital age. It introduces the VeriSM model and the management mesh, showing how an organisation can define its own service management approach instead of following a single prescriptive framework. Our VeriSM Foundation certification training in Luxembourg gives IT and business professionals a modern, vendor-neutral credential recognised by EXIN in more than 165 countries. You learn to combine practices such as ITIL, Agile, DevOps and Lean to suit your organisation's context, an approach highly valued across Luxembourg's banking, fund administration and fintech employers. Awarded by EXIN and based on the current VeriSM Foundation Examination Specification, developed with the IFDC VeriSM framework, the credential is open to everyone with no prior experience required. Start your VeriSM journey with Invensis Learning and stand out in the Grand Duchy's digital service market.

    Invensis Learning is an EXIN Accredited Training Provider in Luxembourg, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for the Digital Age

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Luxembourg, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in LuxembourgDo You Qualify for the VeriSM™ Foundation Exam?

    Why the VeriSM Foundation Credential Pays OffOutcomes for Your Career and Team

    VeriSM Foundation Exam Format in LuxembourgWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Luxembourg

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Careers in LuxembourgRoles, Demand and Pay

    VeriSM Foundation is a strong entry marker for modern service management careers in Luxembourg, a market where IT roles make up around a fifth of professional vacancies. Banks, fund administrators, fintech firms, the Big Four and public institutions all run large, framework-mixed service portfolios and increasingly value people who can integrate practices around business outcomes. Demand spans service desk analysts, service delivery managers, IT service managers and service management leads, and here is what the market is telling us right now.

    What Is Driving VeriSM Demand in Luxembourg

    VeriSM Foundation is more than a credential. It is a career accelerator for service professionals in Luxembourg's digital economy. Learn to integrate frameworks around value and start your VeriSM journey today.

    Your Luxembourg Career Transformation

    Your Service Management Career, Before and After VeriSM

    The Shift This Credential Delivers

    Luxembourg's service and IT market is expanding with digital transformation across banking, funds and fintech, and employers increasingly separate professionals who can integrate modern practices from those who cannot. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Luxembourg) 2026.

    How to Get VeriSM Foundation Certified in LuxembourgStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Gain from VeriSM FoundationCapabilities You Can Apply at Work

    The VeriSM Foundation programme builds a modern, flexible understanding of service management aligned to the current EXIN examination specification. By the end, you can explain the VeriSM model, apply the management mesh, and select the right practices for your organisation's context.

    Define a Context-Fit Service Approach

    The skills covered in VeriSM Foundation start with the VeriSM model and the management mesh. You learn to combine governance, principles, resources and practices so an organisation can define a service management approach that fits its own context and goals.

    Build a Consumer-Centric Service Culture

    Understand how values, behaviours and leadership shape a service-oriented culture. You learn to place the consumer at the centre of service design and deliver outcomes rather than outputs.

    Integrate ITIL, Agile, DevOps and Lean

    Learn how progressive practices work together inside the management mesh. You gain the ability to select and combine ITIL, Agile, DevOps, Lean and SIAM based on the situation instead of following one prescriptive framework.

    Apply Innovative Technologies to Services

    Explore how cloud, artificial intelligence, automation, IoT and analytics reshape service delivery. You learn to weigh these technologies as resources within the mesh and manage the risks they introduce.

    Shape People and Organisational Structures

    Understand how teams, roles and structures influence service capability. You learn how cross-functional collaboration and servant leadership enable faster, more flexible service delivery.

    Launch and Evolve a VeriSM Journey

    Learn the practical steps to get started with VeriSM, define an initial management mesh, and improve it over time using the Define, Produce, Provide and Respond stages.

    Who Should TakeVeriSM Foundation Certification Training in Luxembourg?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Luxembourg seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your VeriSM Foundation Certification Training in Luxembourg?

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Luxembourg who want a modern, flexible approach to service management. Our programmes combine EXIN-accredited courseware, experienced trainers, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Luxembourg, provides a professional learning experience designed around practical understanding, real-world application and clear exam readiness.

    • EXIN Accredited Training Provider delivering official VeriSM Foundation courseware
    • Experienced, accredited trainers with real IT service management practice
    • Live online and classroom formats that suit working professionals in Luxembourg
    • Structured study materials, practice questions and exam readiness support
    • Customised corporate group training for teams and departments
    • Dedicated learner support before, during and after the training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across more than 100 countries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in LuxembourgInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Luxembourg

    Sofitel Luxembourg Europe, 4, Rue du Fort Niedergrünewald, Quartier Européen Nord, Kirchberg, Luxembourg, Canton Luxembourg, 2226, Lëtzebuerg

    VeriSM Foundation Training Location in Luxembourg

    DoubleTree by Hilton Hotel Luxembourg, 12, Rue Jean Engling, Dommeldange, Luxembourg, Canton Luxembourg, 1466, Lëtzebuerg

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    Corporate VeriSM Foundation TrainingFor Your Teams in Luxembourg

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    • Upskill whole IT and business teams with one accessible service management credential
    • Customised schedules aligned with your organisation's availability
    • Flexible delivery through onsite, live virtual or blended formats
    • Accredited trainers with banking, fund and fintech service experience
    • Role-based examples relevant to Luxembourg's regulated sectors
    • Dedicated coordination and progress tracking for group training
    • Scalable delivery for teams across Luxembourg and the wider EU

    Trusted by Teams Across Luxembourg

    POST LuxembourgBGL BNP ParibasDeloittePwCSESSpuerkeess

    What Our Learners Say

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    A Modern View of Service Management

    "VeriSM Foundation gave me a clear model for combining ITIL and Agile in my day-to-day work. The trainer used real service examples, and the management mesh finally made sense to me. I passed the exam on my first attempt."

    Luc Weber

    IT Service Analyst

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    Accessible and Practical

    "The course was practical and easy to follow, even with no prior service management background. I now understand how to design services around consumer outcomes, which has already helped me in my coordination role."

    Sophie Muller

    Service Delivery Coordinator

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    Strong Exam Preparation

    "Good balance of theory and application. The sessions on innovative technologies and progressive practices were the most useful for my operations work, and the mock questions prepared me well for the EXIN exam."

    Nicolas Schmit

    IT Operations Specialist

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    A Shared Language for Our Teams

    "We trained a mixed team from IT and fund operations, and VeriSM gave them a shared language for service management. The live virtual delivery fitted our schedule and the trainer tailored examples to our regulated environment."

    Anne Hoffmann

    IT Training Manager, Fund Administration

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    Well-Run Corporate Programme

    "Invensis Learning delivered focused corporate training for our service management group. The framework-agnostic approach helped us reconcile ITIL, DevOps and Agile across suppliers, and coordination throughout was excellent."

    Marc Thill

    Head of IT Service Management, Banking

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. VeriSM Foundation gives you a modern, framework-agnostic service management credential valued across Luxembourg's banking, fund and fintech employers, where IT roles make up around a fifth of professional vacancies. It maps to roles such as service delivery manager and IT service manager and provides a lifetime EXIN credential. Talk to a learning advisor to plan your path.

    General

    Is the VeriSM Foundation certification worth it in Luxembourg?

    Yes. VeriSM Foundation gives you a modern, framework-agnostic service management credential valued across Luxembourg's banking, fund and fintech employers, where IT roles make up around a fifth of professional vacancies. It maps to roles such as service delivery manager and IT service manager and provides a lifetime EXIN credential. Talk to a learning advisor to plan your path.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Rather than prescribing one methodology, it gives organisations a model to define their own approach by integrating practices such as ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that makes this flexible, context-driven approach possible.

    Who should take VeriSM Foundation?

    VeriSM Foundation suits IT and business professionals who want to understand modern, flexible service management. This includes service desk staff, delivery coordinators, IT managers, ITIL holders seeking a broader view, and business professionals in service-oriented organisations. There are no formal prerequisites.

    Is VeriSM Foundation recognised internationally and in Luxembourg?

    Yes. EXIN is an internationally recognised examination body operating in more than 165 countries, and VeriSM Foundation is valued by employers globally as a modern, agnostic service management credential. It is especially relevant in Luxembourg's regulated banking and fund sectors undergoing digital transformation.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have earned it.

    Pricing

    How much does VeriSM Foundation training cost in Luxembourg?

    The training fee is available on request and varies by format, such as live virtual, classroom or corporate group training. Fees are quoted in euros for Luxembourg, and the EXIN exam is typically bundled with accredited training. Request a quote for current pricing and upcoming batches.

    What is included in the VeriSM Foundation course fee?

    The fee typically includes EXIN-accredited courseware, instructor-led sessions, practice questions, mock assessments, exam preparation support and a course completion certificate. Many packages also bundle the EXIN exam voucher. Confirm the exact inclusions for your chosen format with a learning advisor.

    Is the EXIN exam fee included in the price?

    In most accredited packages the EXIN exam voucher is bundled with the training, but this depends on the format and provider. EXIN exam pricing varies by region and purchasing channel, so confirm whether the voucher is included when you request your quote.

    Do you offer group or corporate discounts for teams in Luxembourg?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams. Contact us for a tailored group quote for your organisation in Luxembourg.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions, set by EXIN and based on the current VeriSM Foundation Examination Specification. It can be taken through EXIN online proctoring or at an accredited testing location.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). It is closed book, and no prior experience is required to sit it.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, which means you must answer at least 26 of the 40 questions correctly to pass.

    Which topic areas does the exam cover?

    The exam covers seven topic areas from the EXIN examination specification: The Service Organization (10%), Service Culture (15%), People and Organizational Structure (10%), The VeriSM Model (25%), Progressive Practices (17.5%), Innovative Technologies (10%) and Getting Started (12.5%).

    What happens if I do not pass the exam the first time?

    You can re-sit the EXIN VeriSM Foundation exam. Our training includes mock questions and exam readiness support to help you pass with confidence, and our team can guide you on re-booking through EXIN. Verify the current re-sit policy and fee at the time of your exam.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, VeriSM patterns, and how to integrate practices such as ITIL, Agile, DevOps and Lean. The course also covers innovative technologies, people and organisational structure, and how to get started with VeriSM.

    Do I need prior experience or an ITIL background to enrol?

    No. VeriSM Foundation has no prerequisites and is designed to be accessible to both IT and business professionals. An ITIL background is helpful but not required, and the course shows how ITIL fits within the broader VeriSM approach.

    What learning resources and materials are provided?

    You receive EXIN-accredited courseware covering all seven exam topic areas, along with practice questions, mock assessments, quizzes and reference materials aligned to the current VeriSM Foundation Examination Specification.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and mock assessments mapped to the 40-question, 60-minute EXIN exam, helping you identify weak areas and build readiness before you sit the real thing.

    Is the courseware aligned with the current VeriSM standard?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, as set out in the VeriSM publication, so you study the up-to-date model and practices.

    Enrollment

    What are the requirements to enrol in VeriSM Foundation training?

    There are no formal requirements to enrol. VeriSM Foundation is the entry-level credential in the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior service management knowledge.

    How do I enrol in the VeriSM Foundation course in Luxembourg?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor to see upcoming Luxembourg batches.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. This lets professionals in Luxembourg choose the format that fits their schedule and learning style.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this ahead of your scheduled sessions.

    What is the next step after VeriSM Foundation?

    After Foundation, the recommended next level is EXIN VeriSM Essentials, which covers specific management practices within the VeriSM context. The full EXIN VeriSM scheme progresses from Foundation to Essentials, Plus and Professional.