Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledYour Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level certification introducing VeriSM, a service management approach built for the digital age, and VeriSM Foundation certification training in Macedonia prepares IT and business professionals to earn it. The credential is awarded by EXIN, the international examination institute, and draws on the VeriSM framework created by the IFDC and published by Van Haren. Rather than prescribing one method, VeriSM shows how an organisation defines its own approach through the management mesh, blending practices such as ITIL, Agile, DevOps and Lean to fit its context. That flexibility suits Macedonia's growing IT outsourcing, banking and telecom firms as they serve diverse international clients. Aligned to the EXIN VeriSM Foundation Examination Specification, the training spans all seven topic areas and prepares you for the 40-question, 60-minute exam with a 65% pass mark. There are no prerequisites and the certificate is valid for life. Start your journey with Invensis Learning and stand out in a market that prizes modern service management.

    Invensis Learning is an EXIN Accredited Training Provider in Macedonia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Macedonia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in MacedoniaDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from VeriSM CertificationFor Your Career and Your Organisation

    VeriSM Foundation Exam Format in MacedoniaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Macedonia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Careers and Demand in MacedoniaWhere This Credential Takes You

    VeriSM Foundation is gaining traction across Macedonia as IT outsourcing, banking, telecom and public-sector organisations modernise how they deliver services. Skopje concentrates more than 15,000 IT professionals, many serving German, Swiss and UK clients with a mix of ITIL, Agile and DevOps. Employers increasingly value people who can integrate these practices, and here is what the local market is telling us right now.

    Market Forces Making VeriSM Skills Valuable in Macedonia

    VeriSM Foundation is more than a certificate. It is a modern service management mindset for a market built on serving diverse international clients. Join professionals who unify frameworks and deliver value. Start your journey today.

    Your Macedonia Career Transformation

    Where You Stand Today,

    And Where VeriSM Certification Takes You

    Macedonia's IT and outsourcing market is expanding as global firms nearshore work to Skopje, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Mojaplata, WorldSalaries, Glassdoor (Skopje) 2026.

    How to Get VeriSM Foundation Certified in MacedoniaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in VeriSM FoundationAnd Apply in Modern Service Delivery

    This training maps directly to the seven topic areas of the EXIN VeriSM Foundation Examination Specification. By the end, you can explain the VeriSM model, apply the management mesh, and show how modern practices combine to deliver digital-age services.

    The Service Organisation and Digital Value

    The skills covered in VeriSM Foundation start here: understand what a service is, how value is co-created with consumers, and why digital transformation demands a service-centric, outcome-based way of thinking rather than a technology-first one.

    Building a Service Culture

    Learn how consumer-centric values, behaviours and ethics shape effective service delivery, and how organisations build a culture of trust, continuous improvement and psychological safety as they change.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, and the management mesh that integrates resources, environment, emerging and management practices across the Define, Produce, Provide and Respond stages.

    Progressive Practices in the Mesh

    Understand how ITIL, Agile, DevOps, Lean, SIAM and COBIT sit within the mesh, and how to select and combine practices to suit each organisation's context rather than following one prescriptive framework.

    Innovative Technologies for Service Delivery

    Explore how cloud, artificial intelligence, automation, the Internet of Things and analytics reshape service management, and how to manage the security, privacy and governance risks they introduce.

    Getting Started with VeriSM

    Learn the practical steps to begin a VeriSM journey: assessing current maturity, defining an initial mesh, integrating existing frameworks and improving continuously to overcome common adoption barriers.

    Who Should TakeVeriSM Foundation Certification Training in Macedonia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MKD 63930

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Macedonia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MKD 63930

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your VeriSM Foundation Certification Training in Macedonia?

    As a trusted VeriSM Foundation training company in Macedonia, Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations that want to modernise how they manage services. As an EXIN accredited training partner, we combine official courseware, experienced instructors, flexible delivery and focused exam preparation. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • EXIN accredited training partner delivering official VeriSM Foundation courseware
    • Experienced trainers with real IT service management and digital delivery expertise
    • Flexible learning formats for individuals, teams and corporate groups
    • Structured materials mapped to all seven EXIN VeriSM Foundation topic areas
    • Practice questions and mock exams aligned to the 40-question EXIN format
    • Live online and onsite delivery available across Macedonia
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in MacedoniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Macedonia

    DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

    VeriSM Foundation Training Location in Macedonia

    Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

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    Corporate VeriSM Foundation TrainingFor Your Teams

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    • Suitable for small, medium and large teams
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with service management and outsourcing expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Macedonia and global locations

    Leading Organisations

    SeavusNetceteraEndavaIWConnectMakedonski TelekomKomercijalna Banka

    What Our Learners Say

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    The Management Mesh Made Everything Click

    "The VeriSM Foundation course finally gave me a way to connect the ITIL, Agile and DevOps practices we use for different clients. The trainer explained the management mesh clearly, and the mock exams meant I passed the EXIN exam first time."

    Marko Stojanovski

    IT Service Management Analyst

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    Accessible for Non-IT Professionals Too

    "As someone from the business side, I worried the content would be too technical. It was not. VeriSM Foundation is genuinely accessible, and I now understand how our service teams deliver value. The Skopje-friendly live online schedule was a real plus."

    Elena Trajkovska

    Business Operations Lead

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    A Perfect Complement to My ITIL Background

    "I already held ITIL, and VeriSM showed me how it fits into a bigger, more flexible picture. The seven topic areas were well structured and the practice questions matched the real exam format closely."

    Ana Petrovska

    Service Desk Team Lead

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    One Approach Across All Our Client Accounts

    "We trained a mixed delivery team on VeriSM Foundation to create a shared approach across our client accounts. The onsite sessions were tailored to our outsourcing context, and the team now speaks one service management language."

    Goran Nikolovski

    Delivery Manager, IT Outsourcing Firm

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    Smooth, Well-Run Corporate Programme

    "Invensis Learning organised VeriSM Foundation training for our service and support staff. Scheduling around our shifts was smooth, the courseware was EXIN-aligned, and pass rates across the cohort were excellent. A reliable corporate partner."

    Ivana Ristovska

    Learning and Development Manager, Telecom Sector

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    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN certification in modern, digital service management. It is designed for IT and business professionals who want to understand how organisations define their own flexible approach using the VeriSM model and management mesh. There are no prerequisites, so it is open to everyone.

    General

    What is VeriSM Foundation and who is it for?

    VeriSM Foundation is an entry-level EXIN certification in modern, digital service management. It is designed for IT and business professionals who want to understand how organisations define their own flexible approach using the VeriSM model and management mesh. There are no prerequisites, so it is open to everyone.

    Is the VeriSM Foundation certification worth it in Macedonia?

    Yes. Macedonia's outsourcing, banking and telecom firms serve diverse international clients using multiple frameworks, so a professional who can unify ITIL, Agile and DevOps through VeriSM is highly valued. It is a recognised, lifetime credential that helps you stand out for modern service management roles.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, that an organisation combines to build its own service management approach. The mesh is flexible and adapts to the organisation's context and VeriSM pattern.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive framework with specific practices, while VeriSM is a flexible approach that positions ITIL as one of many practices in the management mesh. VeriSM lets organisations select and combine ITIL, Agile, DevOps, Lean and others for their context. The two are highly complementary.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for life. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed the EXIN exam.

    Pricing

    What is included in the VeriSM Foundation course fee?

    The training fee typically covers EXIN-aligned courseware, instructor-led or self-paced access, practice questions, mock exams and learner support. Exam vouchers are often bundled through an accredited training provider. Request a quote for the inclusions that apply to your plan.

    How much does VeriSM Foundation training cost in Macedonia?

    Pricing varies by delivery format and whether the EXIN exam voucher is bundled. We quote local training in a clear package so there are no surprises. Contact a learning advisor for current pricing and group options for your team.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN exam vouchers are commonly bundled with accredited training, but pricing varies by region and channel. Ask us for a quote that confirms whether the exam voucher is included in your chosen plan.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for outsourcing teams, IT departments and business functions. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions. It is based on the EXIN VeriSM Foundation Examination Specification and can be taken online with EXIN proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The VeriSM Foundation exam has 40 multiple-choice questions and a duration of 60 minutes (1 hour). It is a closed-book exam, and no prior service management knowledge is formally required to sit it.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65%, meaning you must answer at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build broad readiness across all seven topic areas.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas from the EXIN specification: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started. The VeriSM Model carries the largest weighting.

    What if I do not pass the exam the first time?

    You can re-sit the EXIN VeriSM Foundation exam if needed. Our training includes structured practice and mock exams to prepare you thoroughly, and our team can guide you on re-sit arrangements. Verify the current re-sit policy with EXIN before booking.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, VeriSM patterns, and how progressive practices and innovative technologies fit into modern service management. The syllabus maps to all seven EXIN topic areas and prepares you for the exam.

    Do I need prior experience or an IT background?

    No. VeriSM Foundation has no prerequisites and is designed to be accessible to both IT and business professionals. It is a genuine entry point, so beginners and experienced practitioners alike can take it and succeed.

    What learning materials are provided?

    You receive EXIN-aligned courseware, references to the VeriSM Foundation Examination Specification, practice questions, mock exams and topic-wise quizzes covering all seven areas, plus learner support throughout the programme.

    Is the courseware aligned with the current EXIN specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework published by Van Haren, so you study exactly what the exam assesses.

    What comes after VeriSM Foundation?

    VeriSM Foundation is the entry point to the EXIN VeriSM scheme. The recommended next step is VeriSM Essentials, followed by VeriSM Plus and VeriSM Professional, which go deeper into applying specific practices within the VeriSM context.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, EXIN-aligned courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, self-paced e-learning, onsite classroom training, and customised corporate group training, so you can choose the format that fits your schedule in Macedonia.

    Are there prerequisites to enrol?

    None. Anyone can enrol in VeriSM Foundation training, as EXIN sets no formal prerequisites for the certification. It is open to IT and business professionals at any career stage.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    How soon can I start and how do I book?

    New live online and onsite cohorts run regularly, and self-paced learning starts immediately on enrolment. See upcoming schedules or talk to a learning advisor to book the next available batch in Macedonia.