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Master modern digital service management with ITIL 5 Foundation training in Macedonia, delivered live online and onsite by PeopleCert-accredited trainers from a leading ITIL Version 5 Foundation training company. Built for IT and business professionals, this programme prepares you for the ITIL 5 (Version 5.0) exam and the entry-level credential that employers across Skopje and worldwide recognise.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
MKD 68890
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macedonia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Your Service Management Career
For Individuals
ITIL 5 Foundation training helps IT and business professionals build practical service management capability and prepare for the entry-level exam. The programme suits service desk staff, IT operations professionals, developers, product owners and anyone working with digital service teams. Whether you are formalising service management skills, updating from ITIL 4, or stepping into a nearshore delivery or BPO role in Skopje, this training gives you current, digital-era knowledge aligned to the ITIL 5 syllabus.
If you want a recognised first credential that proves you can help create, deliver and continually improve digital services, ITIL 5 Foundation is a clear path forward. You gain the ITIL Value System, guiding principles and value stream skills that employers across Macedonia increasingly ask for.
For Organizations
ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a shared, current framework. The training can be delivered for IT operations, service desk, product and delivery groups. For Macedonian outsourcing firms, banks and telecoms that deliver services to demanding clients, this training creates a common standard for how work is run and improved.
If your teams manage digital services without a shared framework, ITIL 5 Foundation group training gives them one language for value, governance, practices and continual improvement, so quality and consistency improve across the organisation.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Local Pay
ITIL 5 Foundation has become a practical passport into service management roles across North Macedonia's fast-growing IT sector, valued by nearshore software firms, BPO providers, banks and telecoms that deliver to demanding European clients. Demand runs from service desk analyst up to IT service delivery manager and ITSM consultant, and here is what the Macedonian market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Macedonia : Salary Insights and Trends
Hiring Companies in Macedonia
Mojaplata.mk · Glassdoor (Skopje) 2026
Source: Teleperformance · Netcetera · A1 Makedonija · IWConnect
ITIL 5 Foundation is more than a credential. It is a way to prove you can run and improve digital services to a recognised standard. Join professionals across Macedonia building modern service management skills. Start your journey today.
Your Macedonia Career TransformationNorth Macedonia's IT and outsourcing market is expanding fast, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.
Sources: Mojaplata.mk, Glassdoor, Levels.fyi (Skopje) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Macedonia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Across the Nine ITIL 5 Foundation Topics
Skills covered in ITIL 5 Foundation range from digital service concepts to value stream management. By the end of the programme you can explain the ITIL Value System, apply the seven guiding principles, and support continual improvement in a modern digital organisation, all aligned to the ITIL 5 (Version 5.0) syllabus.
Explain what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management.
Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Balance outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic approach.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple and optimise and automate.
Understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support, and the role of ITIL's management practices.
Use the continual improvement model and value stream mapping to identify waste, improve flow and lift outcomes across digital products and services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
MKD 68890
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
For ITIL 5 Foundation Certification Training in Macedonia
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Macedonia who want current, recognised service management skills. Our programmes combine PeopleCert-accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Macedonia, we make the path to certification straightforward. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Macedonia
DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia
ITIL Version 5 Foundation Training Location in Macedonia
Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia
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"My instructor Amol was great! I appreciated the real life examples he was able to share that made the framework and tools relevant."
"Trainer Pritesh Shah was very knowledgeable and prepared a training with examples that helped me understand the process better! Thank you very much!"
"Thanks to the training. I passed the exam on the first try and was promoted to IT Service Desk Manager's. The certification gave me the confidence and knowledge to excel in my new role, demonstrating my commitment to best practices."
David Miller
(4.7/5)
"The training exceeded my expectations in every way. The balance between compact theory and core essentials made the content clear, focused, and immediately applicable. The learning kit was exceptionally well-prepared—high-quality materials, detailed visuals, exam questions, clear instructions, and an included exam voucher made it truly great value for the money. What stood out most was the trainer's (Pratap Kumar) authenticity and dedication. You could feel that he genuinely wanted us to learn and succeed. His honest, straightforward approach built trust and kept the session engaging from start to finish. I also appreciated the interactive format and real-life examples, which grounded the theory in everyday situations. Hearing Carlas’ experiences and comparing practices across companies brought in valuable perspective. I only wish more participants had been involved to deepen the experience exchange. Overall, this was a highly valuable, well-delivered training that left me motivated and well-equipped to put what I’ve learned into action. I would absolutely recommend it to anyone looking for meaningful, real-world-focused learning."
"The course is very well organized into four days and content is presented in a way that is easy to digest. Thanks."
"Interactive training, hands-on knowledge and great use of visual tools!"
"I have learned a lot of important things , useful for my work. Very compressed info for 4 days, maybe too short for me as not a native trainee. Thanks a lot for the best trainer , Pritesh , who guided us through and gave us a grate understanding of overall method. "
"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
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ITIL Version 5 Foundation training for individuals and teams. Select a city in Macedonia to view upcoming dates, formats and pricing.
Here's everything you may ask...
ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value. It suits IT and business professionals at any career stage.