Built Around the Latest Exam
Master modern IT service management with instructor-led ITIL 5 Foundation training in Skopje. Built for IT and business professionals across North Macedonia's growing tech sector, this AXELOS-based programme covers the ITIL Value System and prepares you for the PeopleCert Version 5.0 exam in flexible live virtual and classroom formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
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Starts from
MKD 68890
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Modern IT Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Skopje, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
Benefits for Professionals and Teams
For Individuals
ITIL 5 Foundation training helps you build modern IT service management skills and earn a globally recognised credential. It suits service desk analysts, system administrators, developers and business professionals in Skopje who want to understand how digital products and services create value. Whether you are starting in ITSM or updating from an earlier ITIL version, this course gives you a shared, current language for managing services and prepares you for the PeopleCert exam.
If you want to move into incident, change or service delivery roles, ITIL 5 Foundation is a clear first step. You gain practical knowledge of the ITIL Value System, exam-focused practice, and a credential that employers across North Macedonia and the EU recognise.
For Organizations
ITIL 5 Foundation group training helps organisations in Skopje build consistent, modern service management across IT and delivery teams. It gives everyone a shared understanding of the ITIL Value System, practices and continual improvement. For companies serving foreign clients, this creates a common standard that supports service quality and client confidence.
If your teams manage services to different or outdated standards, ITIL 5 Foundation training creates one current framework. Delivered onsite or live virtual, it standardises practice across service desks, operations and delivery units.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Why Certify in North Macedonia?
ITIL 5 Foundation has become a practical credential for IT and business professionals across Skopje, where a fast-growing IT outsourcing, software and fintech sector needs teams that manage digital products and services to a modern, shared standard. Certified professionals move into service desk, incident, change and service delivery roles, and progress toward IT service manager and IT operations leadership. Here is what the North Macedonia market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Skopje : Salary Insights and Trends
Hiring Companies in Skopje
Mojaplata.mk · Glassdoor (Skopje) 2026
Source: Netcetera · Seavus · A1 Macedonia · Makedonski Telekom
ITIL 5 Foundation is more than a certificate. It is a career move for professionals who want to run modern IT services in Skopje. Start your ITIL 5 journey today.
Your Skopje Career TransformationNorth Macedonia's IT sector is expanding fast, and Skopje employers increasingly separate professionals who can manage services to a modern standard from those who cannot. Here is which side of that line you want to be on.
Sources: Mojaplata.mk, WorldSalaries, State Statistical Office (North Macedonia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Skopje is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Core ITIL 5 Capabilities You Will Gain
This section answers what you will learn in ITIL 5 Foundation. You will gain a working understanding of the nine Foundation topic areas, from digital product and service management to Value Stream Mapping, so you can apply modern ITSM ideas at work and prepare for the exam.
Understand what defines digital products and services, how value is created in digital environments, and how the product and service lifecycle keeps that value flowing.
Learn how the ITIL Value System brings together governance, value chain activities, practices and improvement, and how to apply the seven guiding principles to real decisions.
Explore Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic view of every product and service.
Work through discovery, design, build, operation, and delivery and support, and see how each lifecycle activity connects to co-create value for consumers.
Understand the role of ITIL 5 management practices and official practice guides in enabling consistent, adaptable ways of working across service teams.
Apply the continual improvement model and Value Stream Mapping to make work visible, remove waste, and improve flow and outcomes across services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
MKD 68890
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
A PeopleCert Accredited Partner
Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Skopje that want to build modern IT service management capability and pass the PeopleCert Version 5.0 exam. As a PeopleCert Accredited Training Organisation with ISO-certified quality and security, we combine accredited trainers, flexible formats and practical, exam-focused learning. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around real-world application and measurable outcomes.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Skopje
Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia
ITIL Version 5 Foundation Training Location in Skopje
DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia
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"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"The organisation was very good. The team activity in the warehouse was productive. In the evening we had a great experience."
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"It was a great time!"
"The Instructor. (Sathish Kumar) He delivers the content that are easy to understand. "
"The pace and learnings from the course were good, liked how the trainer went through everything and always checked if there were questions and when there were he gave thorough answers."
"It was a great learning experience with Mr Alex whose approach was very good throughout the course. Maintained a very good pace."
"It's a good learning experience with Pritesh! He spent time to help me going through both 7th and 8th edition and giving exam tips. Appreciate it!"
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ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management and the ITIL Value System. It suits IT and business professionals in Skopje at any career stage, with no prior ITIL knowledge required.