What is the ITIL 4 Foundation certification and who is it for?

ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing the Service Value System and modern IT service management. It suits service desk staff, support analysts, IT professionals and business roles that work with IT services. There are no formal prerequisites.

Why choose Invensis Learning for ITIL 4 training in Skopje?

Invensis Learning is an accredited training partner offering AXELOS and PeopleCert-aligned courseware, certified ITSM trainers, flexible online and classroom delivery, and structured exam-readiness support, helping you move from learning to certification with a clear path.

Is ITIL 4 Foundation recognised internationally?

Yes. ITIL 4 is a globally recognised IT service management framework governed by AXELOS and examined by PeopleCert. The Foundation credential is respected by employers across North Macedonia, Europe and worldwide, which matters for nearshore and EU-facing work.

How long is the ITIL 4 Foundation certification valid?

ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

How much does ITIL 4 Foundation training cost in Skopje?

Training fees are available on request and can be quoted in local currency or EUR, depending on the format you choose. The PeopleCert exam fee is billed separately. Speak with a learning advisor for a tailored quote for your schedule.

What is included in the course fee?

The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock tests and exam-readiness support, plus learner support and a course completion record. Confirm exactly what is included when you request a quote.

Is the exam fee included in the training price?

The PeopleCert exam fee is usually billed separately and varies by region and channel. Many learners take a combined training and exam package. Ask a learning advisor for the current options so you can plan the full cost.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, support teams and IT departments in Skopje. Contact us for a tailored group quote.

What payment options are available?

We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the ITIL 4 Foundation exam?

The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the official AXELOS and PeopleCert syllabus. It can be taken online with PeopleCert proctoring or at an authorised test centre.

How many questions are on the exam and what is the duration?

The exam has 40 multiple-choice questions and a time limit of 60 minutes. You need 65%, which is 26 correct answers out of 40, to pass.

Are there any prerequisites for the ITIL 4 Foundation exam?

No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Attending an accredited training course is recommended to prepare effectively for the exam.

Where can I take the exam in Skopje?

You can take the exam online from home or office through PeopleCert proctoring, available around the clock, or at a PeopleCert authorised test centre. Both options follow the same syllabus and format.

What happens if I do not pass the first time?

You can re-sit the ITIL 4 Foundation exam through PeopleCert, and a re-examination fee applies. Our exam-readiness support, practice questions and mock tests are designed to help you prepare with confidence. Verify the current re-sit policy at peoplecert.org.

What topics are covered in the ITIL 4 Foundation training?

The training covers service management key concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics, mapped to the official syllabus.

Can a beginner take this course?

Yes. ITIL 4 Foundation is an entry-level qualification with no prerequisites, so beginners and career switchers can take it. The trainer-led sessions, examples and practice materials are designed to build understanding from the ground up.

What learning resources are provided?

You receive accredited courseware, practice questions, mock tests and revision aids aligned to the ITIL 4 Foundation syllabus, along with trainer support to help you apply the concepts and prepare for the exam.

Is the courseware aligned with the latest ITIL 4 syllabus?

Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the core practices tested in the exam.

Will I receive a record of completion after the training?

Yes. After meeting the course requirements you receive a course completion record. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

How soon can I start and how do I enrol?

You can enrol through the Invensis Learning website and choose an upcoming online or classroom batch that fits your schedule in Skopje. Complete payment to receive access to schedules, courseware and learning resources. Talk to a learning advisor to see available dates.

What training formats are available?

We offer live online (live virtual) instructor-led training and classroom training, plus customised corporate group training, so you can choose the format that suits your schedule and learning style.

Do I need any experience to enrol?

No experience is required to enrol. ITIL 4 Foundation is designed for IT and business professionals at any career stage, including those new to service management.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this around your availability.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.

ITIL 4 Foundation Certification Training in Skopje

From Study to Certified

Designed for IT and business professionals in Skopje, this AXELOS-aligned programme builds practical command of the ITIL 4 Service Value System and prepares you for the 40-question PeopleCert exam. Learn modern IT service management in flexible online and classroom formats that fit a working schedule.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

26.9K+ already enrolled

4.6 (2490+ Reviews)

7 enrolled this week

Want to Train Your Team?

Launch Your IT Service Journey with ITIL 4 in Skopje

Starts from

MKD 68890

What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

ITIL 4 Foundation certification training in Skopje gives IT and business professionals a clear, practical introduction to modern IT service management. The ITIL 4 Foundation (ITIL-F) credential, governed by AXELOS and examined by PeopleCert, is the entry point to the ITIL 4 scheme and is recognised by employers across Skopje's fast-growing outsourcing, banking and telecom sectors.

You learn how the ITIL 4 Service Value System, the seven guiding principles and the 34 management practices help organisations create, deliver and continually improve tech-enabled services. The course suits service desk staff, support analysts and professionals moving into service management, with no formal prerequisites to begin.

With nearshoring demand rising and IT teams across North Macedonia adopting standardised service delivery, certified professionals stand out. Start your ITIL journey with Invensis Learning and build skills employers value.

Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Skopje, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

Key Highlightsof the ITIL 4 Foundation Certification Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 4 Foundation certification training in Skopje designed to help learners
Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Skopje
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Skopje

Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 4 Foundation exam prep training in Skopje
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Skopje
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL 4 Foundation Certification Eligibility in SkopjeDo You Qualify for the ITIL 4 Foundation Exam?

ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why an ITIL 4 Credential Is Worth Your TimeOutcomes for Professionals and Teams in Skopje

For Individuals

ITIL 4 Foundation helps individual professionals prove they understand modern service management and can apply it at work. The credential suits service desk agents, support analysts and anyone moving into an IT service role in Skopje. Whether you are starting in IT, switching from another field, or formalising hands-on experience, the course gives you a recognised qualification and a practical framework you can use immediately.

If you want a credential that travels across employers and sectors, ITIL 4 Foundation is a strong, accessible starting point. You gain service management knowledge, exam readiness and a structured path that employers across North Macedonia and Europe respect.

Earns a globally recognised AXELOS and PeopleCert credential employers trust
Opens entry into service desk, support and IT service management roles
Builds fluent command of the ITIL 4 Service Value System and practices
Strengthens your standing in Skopje's outsourcing, banking and telecom sectors
Gives a vendor-neutral language for incidents, changes and service levels
Requires no prerequisites, so it suits career starters and switchers alike
Provides a clear first step toward higher ITIL 4 qualifications
Sharpens day-to-day confidence in supporting users and improving services

For Organizations

ITIL 4 Foundation group training helps organisations build consistent service management capability across teams. It can be delivered for service desks, support functions, delivery centres or whole IT departments. For companies looking to raise service quality and meet client expectations, the training provides a scalable, flexible way to standardise practice across the organisation.

If your teams handle incidents and changes in inconsistent ways, ITIL 4 Foundation training creates a common framework. Staff gain a standardised approach to service delivery, continual improvement and value, which matters for nearshore and EU-facing operations in Skopje.

Creates a shared service management language across support and delivery teams
Standardises incident, problem and change handling for consistent service
Improves service quality and user satisfaction across the organisation
Aligns IT delivery with business value and customer outcomes
Reduces costly rework by embedding continual improvement habits
Supports nearshore delivery standards expected by DACH and EU clients
Enables tailored group training mapped to your service operations
Builds in-house ITSM capability without relying solely on external hires

ITIL 4 Foundation Exam Format in SkopjeWhat to expect on exam day

The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL 4 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL 4 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL 4 Foundation Certification Cost in Skopje

The total cost of getting ITIL 4 Foundation certified in Skopje includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 4 Foundation certification training in Skopje delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL 4 Foundation training cost in Skopje is MKD 68890

Exam Cost:

PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in SkopjeRoles, Demand and Pay

ITIL is a recognised marker of service management capability across Skopje, valued by the outsourcing, banking, telecom and BPO employers that deliver IT services to EU and DACH clients. As nearshore demand grows and teams standardise their service delivery, professionals who understand the ITIL 4 framework are increasingly sought after. Demand spans the ladder, from service desk and support analyst roles up to service manager and delivery manager, and here is what the local market is telling us right now.

35,167-83,314 MKD

IT and technical support pay band

monthly net, Mojaplata.mk

37,008-146,731 MKD

Overall IT salary band, Macedonia

monthly net, Mojaplata.mk

15,000-20,000

Skopje-centred ICT workforce

professionals, sector estimates 2026

2-15%

Annual ICT sector growth

Invest North Macedonia

SECTORS HIRING

—IT Outsourcing and Software Development
—BPO and Shared Services Centres
—Banking, Fintech and Insurance
—Telecommunications and Network Operators
—Public Sector and e-Government
—Product and Nearshore Tech Teams

GROWTH TRENDS

—Nearshoring for DACH and EU clients concentrated in Skopje
—Digital transformation across banking, telecom and public services
—EU-aligned telecom regulation raising service standards
—CET timezone and multilingual workforce attracting delivery centres
—Rising demand for standardised IT service delivery
—Cost-competitive delivery hubs scaling support operations

Sources: Mojaplata.mk, Glassdoor, levels.fyi, worldsalaries.com (North Macedonia) 2025-2026; Invest North Macedonia, TechBehemoths (ICT sector).

Designation

ITIL 4 Foundation Certified Professionals in Skopje : Salary Insights and Trends

Hiring Companies in Skopje

MKD360K

Min

MKD540K

Average

MKD840K

Max

Mojaplata.mk · Glassdoor (Skopje)

TeleperformanceMakedonski TelekomA1 MacedoniaNetcetera

Source: Teleperformance · Makedonski Telekom · A1 Macedonia · Netcetera

Market Forces Driving ITIL Demand in Skopje

Inconsistent Service Delivery

Skopje's outsourcing and BPO centres serve demanding EU clients, but teams often handle incidents and changes in different ways, the exact inconsistency the ITIL 4 framework is built to resolve.

ITIL 4 builds a shared service management language

Rising Client Service Standards

DACH and EU clients expect mature, measurable IT service delivery. Professionals who can apply ITIL practices help nearshore teams meet service level expectations and protect contracts.

ITIL 4 aligns delivery with customer value

Fast Digital Transformation

Banking, telecom and public services in North Macedonia are digitising quickly, increasing the need for standardised, value-led service management that connects IT work to business outcomes.

ITIL 4 supports modern, agile service management

Service Management Skills Gap

Skopje has deep developer and support talent but fewer professionals trained in structured service management, so an ITIL 4 credential helps candidates and teams stand apart.

ITIL 4 makes certified professionals stand out

Sources: Invest North Macedonia, TechBehemoths, Outsource Accelerator (ICT and outsourcing); World Bank, DataReportal (North Macedonia) 2025-2026.

ITIL 4 Foundation is more than a credential. It is a practical edge for service teams supporting EU and DACH clients from Skopje. Join professionals who deliver consistent, value-led IT services. Start your journey today.

Your Skopje Career Transformation

Where You Stand Today,

And Where ITIL 4 Foundation Takes You

North Macedonia's IT market is expanding with nearshoring, digital transformation and EU-aligned standards, and employers increasingly separate professionals who can manage services from those who only react to tickets. Here is which side of that line you want to be on.

Today

Pay capped near the support band with limited room to negotiate

After ITIL 4

Service manager bands in Macedonia reach well above entry support pay, with delivery roles higher still

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 4

Eligible for service management roles across outsourcing, banking and telecom

Today

Confident in support tasks, but employers want structured service management

After ITIL 4

Fluent in the Service Value System and the practices clients expect

You earn your ITIL 4 Foundation

Before

Service management skill is assumed from experience but not formally proven

Now you have

A globally recognised AXELOS and PeopleCert credential employers in Skopje trust

Before

Stuck in a support role with no structured path into service management

Now you have

A clear route into service desk lead, service manager and delivery roles

Before

Handling tickets ad hoc, with little consistency across the team

Now you have

A shared language for incidents, changes, service levels and improvement

Before

Recognition limited when you change employer or move to nearshore work

Now you have

A vendor-neutral credential that travels across sectors and EU employers

"The gap between handling tickets and managing services is a recognised framework, and the employers serving EU clients already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Mojaplata.mk, Glassdoor, worldsalaries.com, levels.fyi (North Macedonia) 2025-2026.

How to Get ITIL 4 Founfdation Certified in SkopjeStep-by-Step Certification Process

The ITIL 4 Foundation certification path in Skopje is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL 4 Foundation Course

Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Prepare with Practice Resources

Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

Step 4

Sit the ITIL 4 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

Step 5

Earn Your ITIL 4 Foundation Certificate

On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

Step 6

Maintain and Progress Your Certification

ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

Course Curriculumof the ITIL 4 Foundation Certification Training

The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Module 1: Service Management Key Concepts

Value, value co-creation, and value streams
Organizations, service providers, consumers, and stakeholders
Products and services; service offerings and service relationships
Outcomes, costs, risks, utility, and warranty

Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

100% Secure and Safe download

Skills You Will Build in This ITIL 4 CourseFrom Service Value to the Guiding Principles

This ITIL 4 Foundation programme builds practical understanding of modern IT service management, mapped to the official syllabus. By the end you can speak the language of service value, apply the guiding principles, and use core practices to support and improve services.

Service Management Key Concepts

Explain what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty, so you can frame everyday IT work in terms of business value.

The ITIL 4 Service Value System

Describe how the Service Value System brings guiding principles, governance, the service value chain, practices and continual improvement together to turn demand into value.

The Seven Guiding Principles

Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make practical, adaptable decisions in your own service context.

The Service Value Chain in Action

Walk through the six value chain activities, from plan and engage to deliver and support, and see how they combine into value streams that respond to stakeholder needs.

Core ITIL Management Practices

Work with key practices including incident management, problem management, change enablement, the service desk and service level management to support users and improve services.

Continual Improvement and Metrics

Use the continual improvement model, service level agreements and key metrics to measure performance, identify gaps and keep services improving over time.

Who Should TakeITIL 4 Foundation Certification Training in Skopje?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL 4 Foundation Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

ITIL 4 Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

MKD 68890

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Skopje?

Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations in Skopje looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine certified trainers, accredited courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Skopje, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Accredited training aligned to AXELOS and PeopleCert standards
Experienced, certified ITSM trainers with real service management exposure
Flexible formats for individuals, working professionals and corporate teams
Live online and classroom delivery that fits Skopje schedules
Structured courseware, practice questions and exam-readiness support
Practical examples and exercises that connect ITIL 4 to daily work
Dedicated learner support before, during and after training
Trusted by professionals and organisations across multiple industries

50+

Training Courses

121K+

Hours of Expert Training Delivered

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL 4 Foundation Training Locations in SkopjeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

ITIL 4 Foundation Training Location in Skopje

Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

ITIL 4 Foundation Training Location in Skopje

DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

Corporate Training for TeamsUpskill Your Skopje Workforce

Suitable for small, medium and large teams
Customised schedules built around your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Certified ITSM trainers with relevant industry experience
Role-based examples that fit your service operations
Dedicated coordination and support for corporate programmes
Scalable delivery for teams across Skopje and global locations

What Our Learners Say

Passed and Applying It at Work

"The trainer made the Service Value System and guiding principles easy to follow, and the practice questions matched the real exam well. I passed first time and now use ITIL language daily on our service desk."

Marija Stojanovska

Service Desk Analyst

0/0

A Clear Route into Service Management

"As someone moving from development into support, the course gave me a clear framework for incidents, problems and changes. The sessions were practical and the exam prep was well structured."

Bojan Trajkovski

IT Support Specialist

0/0

Practical and Relevant

"Good balance of theory and real examples. The continual improvement and metrics sections changed how I think about measuring our service quality for EU clients."

Ana Petrovska

Incident Management Analyst

0/0

Consistent Service Across the Team

"We trained our support team with Invensis Learning and now everyone shares the same service management language. Incident and change handling is far more consistent, which our clients have noticed."

Igor Dimitrov

IT Service Manager, BPO Sector

0/0

Tailored Training That Fit Our Operations

"The corporate sessions were tailored to our delivery centre and scheduled around shifts. Standardising on ITIL 4 has improved how we meet service levels for our DACH clients."

Elena Nikolova

L&D Lead, IT Outsourcing

0/0

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Locations Worldwide

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