Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Who Can Take

    What Is Lean IT and How Does This Training Help You?

    prepares you to do?

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    What's Included in Your Lean IT Training

    • Two-day interactive instructor-led training

    • 16 PDUs on completion of the training

    • Accredited Lean IT courseware and SME-prepared study guide

    • Two mock assessments

    • Course completion certificate from Invensis Learning

    Key Highlights

    of the Lean IT Training Course

    Lean IT Foundation Training Eligibility in the Malaysia

    Who Can Enrol?

    Why Lean IT Skills Are Worth Building

    For Your IT Career and Team

    Who Should Take Lean IT Training in Malaysia?

    • IT Professionals

    • Project Managers

    • Team Leaders

    • IT Service Managers

    • Software Developers

    • Testers and QA Professionals

    • IT Architects

    • Process Practitioners

    • Lean Coaches

    IT and Process Roles That Value Lean Skills

    Open Doors in Malaysia

    Lean IT skills, and the Lean IT training that builds them, are increasingly sought across Malaysia's IT services, GBS hubs, banking, telecom and manufacturing sectors, where employers want teams that deliver services faster, cheaper and with fewer errors. As shared-services centres shift from cost-cutting to value creation and MyDIGITAL accelerates digital transformation, professionals who can remove waste and improve IT service delivery stand out. Roles range from IT service and operations analysts to service delivery and continuous improvement managers, and here is what the market is telling us right now.

    Industry Challenges Driving Demand for Lean IT Skills

    Lean IT is more than a course. It is a practical capability that helps you deliver better IT services with less waste. Join professionals across Malaysia who are turning Lean thinking into everyday results. Start your journey today.

    Your Malaysia Lean IT Journey

    Where You Stand Today,

    And Where Lean IT Skills Take You

    Malaysia's IT and shared-services market is growing, and employers increasingly separate teams that can improve the work from those that only run it. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor (Malaysia) 2026.

    Module 2: Focusing on the Customer

    • Understanding the Voice of the Customer concept and how it provides the foundation for all Lean improvement activity in IT organisations
    • Learning Critical-to-Quality concepts and how CTQ characteristics define the measurable attributes of IT services that matter most to customers
    • Exploring the VoC-to-CTQ linking process and how customer feedback and requirements are translated into actionable process improvement priorities

    Module 3: Improving Existing Processes

    • Understanding process definition principles and how IT processes are described, bounded, and documented for improvement purposes
    • Exploring the difference between push and pull systems and how pull-based thinking improves flow and reduces waste in IT service delivery
    • Learning how to create and use SIPOC diagrams to define process boundaries, identify stakeholders, and scope improvement initiatives
    • Applying Value Stream Mapping to visualize the flow of value and waste across IT processes from request to delivery
    • Understanding Heijunka as a demand-leveling technique and how it can reduce variability and improve throughput in IT workflows
    • Implementing 5S across IT environments to create organised, standardised, and sustainably maintained working conditions

    Module 4: Enhancing Operational Performance

    • Understanding Key Performance Indicators and how to define, select, and track KPIs that reflect the operational health of IT services
    • Learning Process Cycle Efficiency as a measure of the proportion of value-adding time within total process lead time across IT workflows
    • Connecting operational performance measurement to the Deming circle and how KPIs drive structured, evidence-based improvement cycles

    Module 5: Organisation

    • Understanding communication cascade as a structured approach to aligning teams around improvement goals and operational priorities in IT organisations
    • Learning visual management principles and how visual displays, dashboards, and workplace organisation tools improve transparency and accountability
    • Implementing Kanban boards as a visual workflow management tool for IT teams, covering design, configuration, and continuous improvement of board structure

    Module 6: Behaviour and Attitude

    • Understanding the behaviours associated with Lean thinking and how they differ from habits formed in traditional, non-Lean IT Foundation working environments
    • Comparing traditional management approaches with Lean management philosophy and the implications for team leadership and decision-making in IT
    • Exploring Lean leadership principles and the role of leaders in creating the conditions for sustained Lean adoption and continuous improvement culture

    Module 7: Lean IT Foundation Leadership

    • Understanding the Shingo model and its guiding principles as a framework for building organisational cultures that sustain Lean IT Foundation practices
    • Exploring how Shingo model principles apply specifically within IT organisations and how they shape the behaviours of leaders, teams, and individuals

    Module 8: Lean IT Foundation Kaizen

    • Understanding DMAIC as a structured improvement methodology and how its Define, Measure, Analyse, Improve, and Control phases apply to IT process improvement
    • Learning the distinction between Kakushin, Kaikaku, and Kaizen as different scales of change and when each approach is appropriate within IT improvement programs
    • Developing a Kaizen mindset and understanding how ongoing, incremental improvement sustains Lean IT Foundation culture beyond formal improvement projects

    Course Curriculum

    of the Lean IT Training

    This Lean IT Foundation training course online is structured across eight modules that progress from the foundational philosophy of Lean and its origins in the Toyota Production System through to the practical application of Kaizen, DMAIC, and continuous improvement leadership within IT organisations. Each module builds on the previous one, ensuring that participants develop a complete, coherent, and practically applicable understanding of Lean IT Foundation. The curriculum is designed to be relevant to the full range of IT roles and functions, from service delivery and operations to software development, testing, architecture, and process management as practiced across the Malaysia.

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    The Practical Lean Toolkit You Will Master

    For Everyday IT Improvement

    In this Lean IT Foundation Training you will learn to apply Lean principles and tools to IT services and operations. Across eight modules you build hands-on skills in waste elimination, value stream mapping, customer focus, flow, and structured problem-solving that you can use at work straight away.

    See and Eliminate IT Waste

    You will learn the core skill of Lean IT: spotting waste (muda), variability (mura) and overburden (muri) across IT processes, and classifying activities as value-add, necessary non-value-add, or non-value-add so you can remove what does not serve the customer.

    Map Value with SIPOC and VSM

    Use the SIPOC model and Value Stream Mapping to visualise how IT work flows from input to customer, expose bottlenecks and handoffs, and target the steps where delay and rework build up.

    Put the Customer First

    Apply Voice of the Customer and Critical to Quality to translate what customers actually need into measurable service requirements, so IT services are designed and improved around real value.

    Improve Flow with Kanban and 5S

    Use Kanban, visual management, Heijunka and 5S to smooth workflow, reduce overload, and create organised, transparent ways of working that keep IT delivery predictable.

    Solve Problems with DMAIC and Kaizen

    Run structured continuous improvement using the Deming circle (PDCA), the Kaizen mindset and the DMAIC approach, so your team fixes root causes and makes improvements that last.

    Lead Lean Ways of Working

    Understand Lean leadership and the Shingo model's guiding principles, along with the behaviour and attitude that turn a one-off improvement into a lasting continuous-improvement culture.

    Lean IT Training Modes

    for Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Lean IT Foundation online training options available.

    Lean IT Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Attend fully interactive Weekday Lean IT Foundation training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Lean IT Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations that want to build capabilities at scale, standardise knowledge, and support workforce development through customised team learning initiatives and Lean IT Foundation training for companies.

    Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Lean IT Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by our Lean IT Foundation training institute.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Lean IT Live Virtual Training

    Lean IT Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 3580

    Please Note: Attend fully interactive Weekday Lean IT Foundation training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for Lean IT

    Your Route to Continuous Improvement in Malaysia

    Invensis Learning delivers structured Lean IT Foundation Training for professionals and organisations across Malaysia who want to improve IT service delivery and build continuous-improvement capability. As a trusted Lean IT training company in Malaysia, we combine EXIN-accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we focus on practical understanding and real-world application, so you leave able to apply Lean tools to your own IT services and processes.

    • EXIN-accredited Lean IT courseware built by subject matter experts
    • Experienced, practitioner-led trainers with real Lean and IT delivery expertise
    • Interactive instructor-led sessions with industry-driven case studies
    • Flexible formats: live virtual instructor-led and corporate onsite training
    • Practical exercises and quizzes that connect Lean tools to real IT work
    • Flexi Pass to attend the training twice within two months at no extra charge
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Malaysia and beyond

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Lean IT Training Locations in Malaysia

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    Lean IT Training Location in Malaysia

    Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    Lean IT Training Location in Malaysia

    Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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    Corporate Lean IT Training

    Continuous Improvement Org-Wide

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with Lean and IT service delivery expertise
    • Role-based examples and case studies relevant to your industry
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Malaysia and global locations

    Trusted by Leading Enterprises in Malaysia

    MaybankPetronasCIMBTelekom MalaysiaAxiataAirAsia

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    We also deliver Lean IT Training across multiple cities in Malaysia

    Lean IT training for individuals and teams. Select a city in Malaysia to view upcoming dates, formats and pricing.

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    Frequently Asked Questions

    Here's everything you may ask...

    Lean IT Foundation Training teaches you to apply Lean principles, thinking and tools to IT services and operations to reduce waste and improve service delivery. It is a foundation-level programme accredited by EXIN, suited to IT professionals, service managers, team leaders, developers, testers, IT architects and process practitioners.

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