VeriSM is a service management approach for the digital age. Instead of prescribing one methodology, it gives organisations a model to define their own approach by integrating the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM, through the management mesh.

Is the VeriSM Foundation certification recognised in Malaysia?

Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued by employers in Malaysia across IT services, GBS hubs, banking and telecoms, especially organisations undergoing digital transformation or using multiple service frameworks.

Do I need any prior experience or prerequisites?

No. VeriSM Foundation has no formal prerequisites. It is open to everyone regardless of education, work experience or prior IT service management knowledge, which makes it accessible to both IT and business professionals.

How long is the VeriSM Foundation certification valid?

VeriSM Foundation certification is for lifetime. The credential does not expire, so there is no renewal, re-examination or continuing education requirement once you have passed the EXIN exam.

Is the VeriSM Foundation certification worth it for my career?

Yes. VeriSM Foundation proves you can manage services the modern way and integrate practices across frameworks, skills that Malaysian GBS hubs, banks and technology firms increasingly seek. It is also the entry point to VeriSM Essentials, Plus and Professional.

How much does VeriSM Foundation training cost in Malaysia?

Training fees vary by format and are quoted in Malaysian ringgit, so the exact price is available on request. The package you choose determines what is included. Request a quote or talk to a learning advisor for current pricing.

What is included in the course fee?

The training fee typically includes EXIN-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Some packages also bundle the EXIN exam. Confirm inclusions when you request a quote.

Is the EXIN exam fee included in the training price?

It depends on the package. EXIN pricing varies by region and purchasing channel and is often bundled with accredited training. Ask us whether your chosen plan includes the exam voucher; exact figures are available on request.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service teams and shared service centres. Contact us for a tailored group quote.

What payment methods are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

What is the format of the VeriSM Foundation exam?

The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions, based on the current EXIN VeriSM Foundation Examination Specification. It can be taken online with proctoring or at an accredited testing location.

How many questions are on the exam and how long is it?

The exam has 40 multiple-choice questions and you have 60 minutes (1 hour) to complete it. It is a closed-book examination arranged through an EXIN accredited training provider or directly via EXIN.

What is the passing score for the exam?

The passing score is 65%, so you must answer at least 26 of the 40 questions correctly to pass. Focus on broad understanding across all seven topic areas rather than any single topic.

What topic areas does the exam cover?

The exam covers seven EXIN topic areas: The Service Organisation, Service Culture, People and Organisational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started, with the VeriSM Model carrying the largest weight.

Where can I take the VeriSM Foundation exam?

You can take it online through EXIN's online proctored exam system, or at an EXIN accredited testing location. The exam is typically arranged through an accredited training provider as part of a training and exam bundle.

What will I learn in the VeriSM Foundation course?

You will learn the VeriSM model, the management mesh, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how organisations get started with VeriSM, all aligned to the seven EXIN topic areas.

What is the VeriSM management mesh?

The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create a service management approach that fits its own context and VeriSM pattern.

Are practice questions and mock exams included?

Yes. The programme includes practice questions and mock assessments aligned to the 40-question, 60-minute EXIN exam with its 65% pass mark, helping you identify weak areas and build exam readiness.

Is the courseware aligned to the latest EXIN specification?

Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework from the IFDC and the VeriSM publication (Van Haren Publishing).

How long is the training and will I get a certificate of completion?

The training is a 16-hour programme, usually delivered over 2 days. After meeting the course requirements you receive a course completion certificate; the EXIN certificate and digital badge follow once you pass the exam.

What are the eligibility requirements to enrol?

There are none. VeriSM Foundation is open to all, with no formal education, experience or prior service management knowledge required, so anyone in Malaysia can enrol and sit the exam.

How do I enrol in the VeriSM Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

VeriSM Foundation Certification Training in Malaysia

From Study to Certified

Build modern, framework-agnostic service management skills with EXIN-aligned VeriSM Foundation training in Malaysia. Delivered by an established VeriSM Foundation training company, this instructor-led programme prepares IT and business professionals to apply the VeriSM model and the management mesh, integrate ITIL, Agile and DevOps, and pass the 40-question EXIN exam, in flexible formats that fit working schedules across the Klang Valley and beyond.

Flexible

Training Schedules

Instructor-led

Mode

Hours

PDUs

15K+ already enrolled

4.7 (1520+ Reviews)

34 enrolled this week

Want to Train Your Team?

Modernize Digital Service Management with VeriSM in Malaysia

Starts from

MYR 5110

What Is VeriSM Foundation Certification Training in Malaysia?

Your Route to Modern Service Management

VeriSM Foundation certification training in Malaysia introduces the VeriSM Foundation (VeriSM-F), EXIN's entry-level credential for modern, digital service management. VeriSM is a service management approach for the digital age that helps an organisation define its own approach using the management mesh, rather than following one prescriptive framework.

Awarded by EXIN and built on the VeriSM framework from the IFDC and the VeriSM publication (Van Haren Publishing), the credential shows employers you understand how to integrate ITIL, Agile, DevOps, Lean and SIAM to fit the business context. It suits IT and business professionals across Malaysia's growing global business services hubs, banks and technology firms.

Whether you are formalising your service management knowledge or preparing to progress to VeriSM Essentials, this training gives you a clear, supported path to certification with Invensis Learning.

Invensis Learning is an EXIN Accredited Training Provider in Malaysia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

Key Highlights

of the VeriSM™ Foundation Training Course

End-to-End Learning and Certification Readiness

Structured VeriSM Foundation Certification training in Malaysia designed to help learners understand core concepts, frameworks, tools, and practices
Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organised VeriSM Foundation course online materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Malaysia by experienced trainers with relevant service management expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Malaysia

Flexible learning options available for professionals seeking VeriSM Foundation training online
Options include live virtual classroom training, onsite training, self-paced learning, or customised group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Malaysia
Earn a VeriSM Foundation certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Malaysia
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organisational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

VeriSM Foundation Certification Eligibility in Malaysia

Do You Qualify for the VeriSM™ Foundation Exam?

VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

There are no prerequisites criteria for taking the Online VeriSM Foundation training.
Familiarity with service management principles or IT service delivery is advantageous but not required.
Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

What You Gain from VeriSM Foundation Certification

A Modern Service Management Edge

For Individuals

VeriSM Foundation training helps IT and business professionals prove they can manage services the modern way and prepare for the EXIN exam. The credential suits service desk staff, ITSM practitioners, IT managers and business professionals who want a flexible, context-driven approach. Whether you are moving beyond a single framework, formalising your service knowledge, or working in IT, banking, telecoms or shared services across Malaysia, this training builds capability that employers value.

If you want a recognised, agnostic service management credential that travels across sectors, VeriSM Foundation is a clear first step. You gain the VeriSM model, the management mesh, exam preparation and a supported journey to certification.

Validates modern, framework-agnostic service management skills employers recognise
Opens roles across GBS hubs, BFSI, telecoms and the public sector in Malaysia
Builds fluency in the VeriSM model and the management mesh concept
Shows you can integrate ITIL, Agile, DevOps and Lean, not just one framework
Provides a globally recognised EXIN credential that is valid for lifetime
Requires no prior experience, so it fits any career stage
Sets the entry point for VeriSM Essentials, Plus and Professional
Strengthens your standing on digital transformation projects

For Organizations

VeriSM Foundation group training helps organisations build a modern, agnostic service management capability by equipping teams with a shared model and practical skills. The training can be delivered for IT departments, service teams or shared service centres. For organisations that want to connect diverse practices to consistent service outcomes, this training provides a scalable, flexible solution.

If your teams run ITIL, Agile and DevOps in silos, VeriSM Foundation group training gives them one integrating model. People gain a common approach to designing, producing, providing and responding to services around consumer value.

Creates a shared, flexible service management language across teams
Integrates existing ITIL, Agile and DevOps investments under one model
Improves consumer-centric service design and value co-creation
Supports GBS and shared service centres serving multiple clients
Enables customised, tailored delivery aligned to business goals
Builds in-house capability for digital transformation
Standardises modern service practice across business units
Provides flexible delivery for distributed teams

VeriSM Foundation Exam Format in MalaysiaWhat to expect on exam day

The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

Exam Component	Details
Exam Type	Multiple choice questions
No of Questions	40 questions
Exam Duration	60 minutes
Passing Score	65% (26/40 marks required)
Type	Closed book
Conducted By	EXIN
Testing Basis	VeriSM Foundation BoK (IFDC)
Testing Format	EXIN online proctored or test centre

VeriSM Foundation Certification Cost in Malaysia

The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

Training Cost Includes:

2 days of expert-led EXIN-accredited VeriSM Foundation training
EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh, and progressive practices
Full-length 40-question mock exams that mirror the live EXIN paper
The VeriSM™ Foundation training cost in Malaysia is MYR 5110

Exam Cost:

EXIN VeriSM Foundation exam fee paid to EXIN
Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
Exam available in English, Portuguese, Dutch, German, and Japanese
Lifetime-valid EXIN VeriSM Foundation credential - no formal renewal required

VeriSM Career Paths and Pay in Malaysia

Roles, Demand and Salaries

Modern service management skills are increasingly sought after across Malaysia, valued by IT services firms, global business services hubs, banks and telecoms that run large, multi-framework service estates. As the MyDIGITAL agenda and Klang Valley GBS hubs mature, professionals who can integrate practices around consumer value stand out. Demand runs from service desk and ITSM analyst roles up to service delivery manager and head of service management, and here is what the market is telling us right now.

RM133,564

Service Delivery Manager average salary, Malaysia

per year, PayScale 2026

RM158,861

IT Service Manager average salary, Malaysia

per year, SalaryExpert 2026

1,000+

Digital transformation roles listed, Malaysia

Indeed 2026

400+

MSC-status organisations in Cyberjaya

MDEC / Cyberjaya

SECTORS HIRING

—IT Services, GBS and Shared Service Centres
—Banking, Financial Services and Insurance
—Telecommunications and Digital Infrastructure
—Government and Public Sector (MyDIGITAL)
—Oil, Gas and Energy
—Consulting and Professional Services

GROWTH TRENDS

—MyDIGITAL blueprint accelerating public and private digital services
—Klang Valley GBS hubs consolidating multi-framework service teams
—Data centre and cloud expansion in Cyberjaya and Johor
—Senior service roles outpacing the local talent supply
—Mixed ITIL, Agile and DevOps estates needing an integrating model
—Cybersecurity and AI adoption reshaping service operations

Sources: PayScale, SalaryExpert, Indeed, Glassdoor (Malaysia) 2026; MDEC and Cyberjaya; Michael Page Malaysia Salary Guide 2026.

Designation

VeriSM™ Foundation Certified Professionals in Malaysia : Salary Insights and Trends

Hiring Companies in Malaysia

RM36K

Min

RM54K

Average

RM78K

Max

PayScale · Indeed (Malaysia) 2026

Telekom MalaysiaAstroAirAsiaTCS Malaysia

Source: Telekom Malaysia · Astro · AirAsia · TCS Malaysia

What Is Fuelling Demand for Modern Service Skills in Malaysia

Fragmented Framework Estates

Many Malaysian organisations run ITIL, Agile and DevOps in silos with no unifying model. VeriSM closes that gap with the management mesh, the exact problem it was designed to solve.

VeriSM integrates ITIL, Agile and DevOps

GBS Hubs Scaling Fast

Klang Valley shared service centres and global business services hubs support many clients at once, demanding a consistent yet adaptable service management approach across engagements.

VeriSM builds a flexible, context-driven approach

Digital-First Public Services

The MyDIGITAL agenda pushes agencies and enterprises to modernise service delivery. Prescriptive frameworks alone struggle to keep pace, so agnostic, outcome-focused skills are in demand.

VeriSM supports consumer-centric service design

Cloud and AI Reshaping Operations

Cloud migration, automation and AIOps are changing how services are run in Cyberjaya and Johor data centres, demanding a service approach that adapts technology into the mesh.

VeriSM applies innovative technologies to services

Senior Service Talent Scarcity

Demand for experienced service leaders outpaces supply in the Klang Valley. A recognised EXIN credential helps professionals signal modern, integrated service capability to employers.

VeriSM helps certified professionals stand out

Rising Consumer Expectations

Users now expect fast, seamless digital services. Organisations must design around consumer outcomes rather than internal outputs, the service-culture mindset at the heart of VeriSM.

VeriSM centres services on value and outcomes

Sources: MDEC and MyDIGITAL; Seekers.my Malaysia IT Job Market 2026; Indeed and Michael Page (Malaysia) 2026.

VeriSM Foundation is more than a certificate. It is a modern service management edge for professionals and teams across Malaysia. Join the people who integrate practices and design services around value. Start your journey today.

Your Malaysia Career Transformation

From Service Contributor to Service Leader

Your VeriSM Transformation in Malaysia

Malaysia's service economy is shifting from single-framework, prescriptive IT operations to flexible, consumer-centric service management, and employers increasingly separate professionals who can integrate practices from those who cannot. Here is which side of that line you want to be on.

Today

Service skills tied to one framework such as ITIL, limiting your mobility

After VeriSM

Fluent across ITIL, Agile, DevOps and Lean through the VeriSM mesh

Today

Overlooked for modern service roles in Malaysia's GBS and tech hubs

After VeriSM

Eligible for service delivery and IT service management roles that value VeriSM

Today

Focused on running processes, not designing service outcomes

After VeriSM

Able to design consumer-centric services around value and outcomes

You earn your VeriSM Foundation

Before

Recognition limited to a single, prescriptive framework

Now you have

A globally recognised EXIN credential valued across sectors and borders

Before

No structured way to combine the practices you already use

Now you have

The VeriSM model and management mesh to integrate practices by context

Before

An uncertain first step into modern service management

Now you have

A clear entry point on the path to VeriSM Essentials, Plus and Professional

Before

Service credibility that depends on years, not proof

Now you have

A lifetime EXIN credential that proves modern service capability

"The gap between running processes and leading services is increasingly a recognised, agnostic credential, and the organisations that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, SalaryExpert, Glassdoor (Malaysia) 2026.

How to Get VeriSM Foundation Certified in Malaysia

Step-by-Step Certification Process

The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.

Step 1

Enrol in VeriSM Foundation Training

Enrol for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

Step 2

Schedule the Exam

Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Dutch, German, and Japanese.

Step 3

Take the Exam

The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

Step 4

Qualify the Exam

To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

Step 5

Get Certified

Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

Step 6

Maintain Your Certification

Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

Course Curriculum

of the VeriSM™ Foundation Certification Training

The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

100% Secure and Safe download

Module 1: The Service Organisation

Organisational context
Organisational governance
Digital transformation

Governance and context questions here connect directly to nearly every later module.

100% Secure and Safe download

Skills You Will Build in VeriSM Foundation

Modern Service Management, Applied

This VeriSM Foundation programme helps learners gain a modern, agnostic view of service management aligned to the seven EXIN topic areas. By the end, you can explain the VeriSM model, apply the management mesh and connect diverse practices to consumer value.

The VeriSM Model and Management Mesh

Learn how governance, service management principles and the management mesh combine, so you can help an organisation define its own flexible service management approach across the Define, Produce, Provide and Respond stages.

Building a Service Culture

Put the consumer at the centre of service design and delivery. Understand value co-creation, service-oriented values and behaviours, and how culture underpins every service management decision in a digital organisation.

Selecting Progressive Practices

Understand how to combine ITIL, Agile, DevOps, Lean, SIAM and other practices within the mesh, choosing the right approach for the right situation rather than following one prescriptive framework.

Applying Innovative Technologies

Explore how cloud, artificial intelligence, automation, IoT and data analytics shape the management mesh, and how technology choices influence the way modern services are produced, provided and improved.

People and Organisational Structure

See how teams, roles, cross-functional collaboration and servant leadership enable service delivery, and why breaking down silos matters for organisations undergoing digital transformation.

Getting Started with VeriSM

Learn the practical steps to begin a VeriSM journey: assessing service maturity, defining an initial mesh, integrating existing frameworks and evolving through continual improvement.

Who Should Take

VeriSM Foundation Certification Training in Malaysia?

Service Managers

IT Architects

Service Desk Manager

Project Managers

Process Owners

Process Managers

IT Manager

Business Analysts

Quality Managers

Who Can Take This Certification Training

VeriSM Foundation Training Modes

for Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

VeriSM™ Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official EXIN-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

VeriSM™ Foundation Corporate Group Training

Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Malaysia seeking to build modern service management capabilities across teams.

Official EXIN-aligned Course Material

Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

VeriSM™ Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

Official EXIN-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

VeriSM™ Foundation Live Virtual Training

Live online instructor-led sessions

Interactive discussions and virtual activities

Expert guidance from experienced trainers

Practice assessments and revision support

Dedicated Q&A sessions for concept clarification

Fixed schedules for accountability and momentum

Small batch sizes for personalized attention

Access from any location with internet connectivity

Starts from

MYR 5110

Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

Official EXIN-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Loading schedules…

Why Choose Invensis Learning for VeriSM Training

Your Local Learning Partner

As a trusted VeriSM Foundation training company in Malaysia, Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations who want to modernise their service management capability and prepare for the EXIN exam. Our programmes combine accredited trainers, EXIN-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Accredited EXIN training partner delivering aligned VeriSM Foundation courseware
Experienced, accredited trainers with real service management practice
Flexible formats: online (live virtual), classroom and corporate group training
Structured courseware, practice questions and mock exams for the EXIN exam
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training
Scalable delivery for teams across Malaysia and global locations
Competitive pricing options for individual and corporate learners

12+

Years of Training Excellence

24/7

Learner Support

50+

Industries Served

1-to-1

Doubt-Clearing Sessions

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

VeriSM Foundation Training Locations in Malaysia

Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

VeriSM Foundation Training Location in Malaysia

Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

VeriSM Foundation Training Location in Malaysia

Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Corporate VeriSM Foundation Training

Upskill Your Whole Team

Suitable for small, medium and large teams
Customised schedules aligned to your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with relevant service management expertise
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Malaysia and global locations

What Our Learners Say

The Mesh Made Everything Click

"The VeriSM Foundation course finally connected the ITIL, Agile and DevOps practices we already use. The management mesh gave me a way to explain our service approach to leadership, and I passed the EXIN exam on my first sitting."

Nurul Aziz

IT Service Management Analyst

Practical and Modern

"As a service desk lead moving into a delivery role, I needed a modern, agnostic view of service management. The trainer used real GBS examples and the mock exams were spot on. Great preparation for the 40-question exam."

Wei Ming Tan

Service Desk Team Lead

Accessible Even Without IT Experience

"I came from a business background with no ITSM experience, and the course was still easy to follow. The service culture and consumer-value topics were the most useful for my work on digital projects."

Farah Ismail

Digital Project Coordinator

One Language Across the Team

"We enrolled our whole service team so everyone shared one modern service management language. The customised sessions fitted our shift patterns, and the team now designs services around consumer outcomes, not just tickets."

Ravindran Kumar

IT Service Manager, Shared Services

A Strong Corporate Fit

"As an L&D lead in banking, I needed training that integrated our fragmented frameworks. Invensis delivered a flexible corporate programme with strong EXIN-aligned content and clear reporting on our team's progress."

Aishah Rahman

Learning and Development Lead, BFSI

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Frequently Asked Questions

Here's everything you may ask...

VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model and management mesh. It suits IT and business professionals across Malaysia who want a flexible, framework-agnostic approach to managing services.

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VeriSM Foundation Certification Training in Malaysia

What Is VeriSM Foundation Certification Training in Malaysia?

Key Highlights

VeriSM Foundation Certification Eligibility in Malaysia

What You Gain from VeriSM Foundation Certification

VeriSM Foundation Exam Format in MalaysiaWhat to expect on exam day

VeriSM Foundation Certification Cost in Malaysia

VeriSM Career Paths and Pay in Malaysia

SECTORS HIRING

GROWTH TRENDS

What Is Fuelling Demand for Modern Service Skills in Malaysia

Fragmented Framework Estates

GBS Hubs Scaling Fast

Digital-First Public Services

Cloud and AI Reshaping Operations

Senior Service Talent Scarcity

Rising Consumer Expectations

From Service Contributor to Service Leader

Your VeriSM Transformation in Malaysia

How to Get VeriSM Foundation Certified in Malaysia

Enrol in VeriSM Foundation Training

Schedule the Exam

Take the Exam

Qualify the Exam

Get Certified

Maintain Your Certification

Module 2: Service Culture

Module 3: People and Organisational Structure

Module 4: The VeriSM Model

Module 5: Progressive Practices

Module 6: Innovative Technologies

Module 7: Getting Started

Course Curriculum

Module 1: The Service Organisation

Skills You Will Build in VeriSM Foundation

The VeriSM Model and Management Mesh

Building a Service Culture

Selecting Progressive Practices

Applying Innovative Technologies

People and Organisational Structure

Getting Started with VeriSM

Who Should Take

VeriSM Foundation Training Modes

VeriSM™ Foundation Classroom Training

VeriSM™ Foundation Corporate Group Training

VeriSM™ Foundation Focused 1-to-1 Training

VeriSM™ Foundation Live Virtual Training

Why Choose Invensis Learning for VeriSM Training

VeriSM Foundation Training Locations in Malaysia

Corporate VeriSM Foundation Training

What Our Learners Say

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We also deliver VeriSM™ Foundation Certification Training across multiple cities

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Other Related Courses

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VeriSM™ Foundation Training in Malaysia

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ITIL 4 Foundation Training in Malaysia

Frequently Asked Questions

What is the VeriSM Foundation certification and who is it for?

What is VeriSM?

Is the VeriSM Foundation certification recognised in Malaysia?

Do I need any prior experience or prerequisites?

How long is the VeriSM Foundation certification valid?

Is the VeriSM Foundation certification worth it for my career?

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