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Build modern IT service management capability with live online ITIL 5 Foundation training for professionals across Namibia. This programme prepares you for the AXELOS (PeopleCert) Version 5.0 exam, covering the ITIL Value System, the product and service lifecycle and value stream management, in flexible formats that fit busy IT teams in Windhoek and beyond. As a trusted ITIL Version 5 Foundation training company, Invensis Learning supports IT professionals from enrolment through to exam day.
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Mode
16
Hours
16
PDUs
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Starts from
NAD 18550
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry Point to Modern ITSM
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Namibia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
2 days of instructor-led training (16 hours)
16 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Digital Courseware
Value stream mapping, Guiding Principles and Continual Improvement Model content
Full-length mock exams in the exact format of the live PeopleCert paper
PeopleCert ITIL V5 Foundation exam voucher
PeopleCert-accredited trainers with real-world delivery experience
Official ITIL V5 Foundation certificate and digital badge valid for 3 years on exam pass
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
For Your Career and Your Team
For Individuals
ITIL 5 Foundation training helps IT and business professionals build modern service management knowledge and prepare for the Version 5.0 exam. The certification suits service desk analysts, IT operations staff, developers, digital product managers and DevOps or Agile practitioners. Whether you are new to ITIL or updating from ITIL 4, the course gives you a structured, digital-era grounding in how organisations co-create and sustain value through IT services.
If you want a recognised entry point into IT service management in Namibia, ITIL 5 Foundation is a clear first step. You gain framework fluency, exam-focused practice, and a credential that employers across banking, telecom and the public sector respect.
For Organizations
ITIL 5 Foundation group training helps Namibian organisations build consistent IT service management capability by equipping teams with a common framework, terminology and practices. It can be delivered for IT departments, service desks and digital transformation teams. For organisations modernising their digital services, the training provides a scalable, flexible way to raise service quality and reliability.
If your teams struggle with inconsistent processes or unclear links between IT and business value, ITIL 5 Foundation training creates a shared service management approach. Staff gain a standardised way to plan, deliver, support and continually improve digital products and services.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
Roles, Demand and Earning Potential
ITIL 5 Foundation is becoming a valued marker of modern IT service management across Namibia, recognised by telecom operators, banks, insurers, mining groups and public sector bodies that run growing digital service portfolios. As the National Digital Strategy expands e-government and cloud adoption accelerates, organisations increasingly need staff who can run reliable, value-focused services. Demand spans service desk analysts, IT support specialists, systems administrators and service delivery managers, and here is what the market is telling us right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Namibia : Salary Insights and Trends
Hiring Companies in Namibia
Glassdoor · PayScale (Namibia) 2026
Source: MTC · Telecom Namibia · Paratus · CYBEX
ITIL 5 Foundation is more than a certificate. It is a springboard into modern IT service management. Join professionals in Namibia who bring structure, reliability and value to digital services. Start your journey today.
Your Namibia Career TransformationNamibia's digital economy is expanding with e-government, cloud and telecom investment, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, worldsalaries (Namibia) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Namibia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Capabilities You Can Apply at Work
The ITIL 5 Foundation programme helps learners build a practical, current understanding of digital product and service management aligned to the Version 5.0 syllabus. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how value streams and continual improvement sustain modern IT services.
Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their full lifecycle in the digital era.
Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability across organisations and people, value streams, information and technology, and partners and suppliers.
Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.
Explore the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and the role of ITIL management practices and official practice guides.
Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital services.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
NAD 18550
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Your Certification Partner
As a trusted ITIL Version 5 Foundation training company in Namibia, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Namibia looking to build modern IT service management capability and prepare for the Version 5.0 exam. As a PeopleCert Accredited Training Organization, we combine qualified trainers, aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Namibia
Hilton Windhoek, Rev. Michael Scott Street, Windhoek Central, Windhoek, Khomas Region, 10005, Namibia
ITIL Version 5 Foundation Training Location in Namibia
Avani Windhoek Hotel & Casino, 129, Independence Avenue, Windhoek Central, Windhoek, Khomas Region, 10005, Namibia
Standardise IT Service Delivery
Trusted by Leading Enterprises in Namibia
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"very customer focused agile way of training. Knowledgable , well prepared and customer focused trainer( Pritesh)"
"Amazing support team! I am very thankful to the support team who helped me at every step of my learning process. They are quick in responding to the issue and providing the best solutions."
"Sathish ensured that I understood all the concepts. He was patient, and responded to my queries in an understandable manner. We were able to cover the whole course in time."
"Sathish Kumar was a great course facilitator, took the time to explaine with a calm voice and lots of patience all the topics and questions. Really recommend that course with him. "
"It was a great experience, Sathish was a great trainer with advanced knowledge and willing to share. He was patient with the very many questions."
"Our team underwent the ITIL 4 Foundation certification training together, and the impact was significant. The shared learning experience strengthened our collaborative approach to IT service delivery. The training improved individual skills and enhanced our overall team efficiency."
Michael Patel
(4.5/5)
"Sathish conducted the training exceptionally well. He explained concepts thoroughly."
"Great instructor lots of really good examples & ties back to our business "
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ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT and business professionals at any career stage, including those updating from ITIL 4.