Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme, the globally recognised framework for IT service management governed by AXELOS and PeopleCert. It gives you an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. For professionals in Pasig and the wider Ortigas IT-BPM corridor, ITIL 4 Foundation certification training builds the shared service-management language that global capability centres, shared-services teams and BPO employers rely on every day. You learn the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and core practices such as incident, problem and change enablement. There are no prerequisites, the credential is valid for three years, and it sits as the mandatory first step toward higher ITIL 4 qualifications. Start your ITIL journey with Invensis Learning and prove your service-management capability to employers across Metro Manila.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pasig, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Pasig, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in PasigDo You Qualify for the ITIL 4 Foundation Exam?

    Why Earn the ITIL 4 Foundation Credential?Skills That Travel with Your Career

    ITIL 4 Foundation Exam Format in PasigWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Pasig

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in PasigRoles, Demand and Earning Power

    ITIL 4 Foundation has become a baseline credential for IT service management roles across Pasig and the Ortigas IT-BPM corridor, where global capability centres, shared-services teams and BPO providers run service desks at scale. Certified professionals move into incident, problem, change and service-delivery roles, with demand stretching from entry-level service desk analysts up to service delivery managers. Here is what the local market is telling us right now.

    Why ITSM Skills Are in Demand Across Pasig

    ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals across Pasig who turn service-desk experience into a recognised credential. Start today.

    Your Pasig Career Transformation

    From Where You Are to Where ITIL 4 Takes You

    Your ITIL 4 Career Shift

    The Philippines IT-BPM sector is heading toward USD 42 billion in export revenue and 1.97 million jobs in 2026, and employers increasingly separate ITIL-certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Jobstreet, SalaryExpert (Philippines) 2026; IBPAP IT-BPM outlook 2026.

    How to Get ITIL 4 Founfdation Certified in PasigStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Pasig is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseFrom Concepts to Daily Practice

    This ITIL 4 Foundation course teaches you the concepts, practices and guiding principles behind modern IT service management. By the end you can speak the language of ITIL 4 and apply it to real service-desk and delivery work.

    Service Management Fundamentals

    Define what a service is, how value is co-created between providers and consumers, and the difference between outputs and outcomes, utility and warranty.

    The ITIL 4 Service Value System

    Understand how guiding principles, governance, the service value chain, practices and continual improvement work together to create value end to end.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adapt ITIL practices to your own workplace.

    The Service Value Chain

    Work through the six value-chain activities, from plan and engage to deliver and support, and see how they combine to form value streams.

    Core ITSM Practices

    Put key practices to work, including incident management, problem management, change enablement, service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and CSFs to measure service quality and keep improving outcomes over time.

    Who Should TakeITIL 4 Foundation Certification Training in Pasig?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 68630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 68630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor ITIL 4 Foundation Certification Training in Pasig

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Pasig that want to build IT service management capability and prepare for the ITIL 4 exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. As a trusted ITIL 4 Foundation training company in Pasig, Invensis Learning serves learners at every level. Whether you are enrolling as an individual or planning corporate training for your service-management team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real ITSM and ITIL delivery experience
    • Flexible formats: online live virtual, classroom and corporate group training
    • Comprehensive courseware, practice questions and mock exams
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and enterprises across 100+ countries
    • Competitive pricing for individual and corporate learners

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in PasigInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Pasig

    Marco Polo Ortigas, Meralco Avenue, San Antonio, Pasig First District, Pasig, Eastern Manila District, Metro Manila, 1605, Philippines

    ITIL 4 Foundation Training Location in Pasig

    Joy-Nostalg Hotel & Suites Manila Managed by Accor, Pasig

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    Corporate ITIL 4 Training, PasigUpskill Service Desks at Scale

    • Tailored ITIL 4 training for service desks, IT operations and support teams
    • Flexible delivery through onsite in Pasig, live virtual or hybrid formats
    • Schedules aligned to shift patterns and team availability
    • Role-based, BPO and GCC-relevant examples and case discussions
    • Volume-based pricing and dedicated corporate coordination
    • Progress tracking and learner support across teams
    • Scalable delivery for teams across the Philippines and global sites

    Trusted by Leading Employers

    AccentureJPMorgan ChaseAloricaTranscomIBMManulife

    What Our Learners Say

    Passed on My First Try

    "The trainer broke down the Service Value System in a way that finally clicked. The mock exams matched the real test closely, and I cleared ITIL 4 Foundation on my first attempt while working full time in Ortigas."

    Miguel Santos

    Service Desk Analyst

    0/0

    Practical and Easy to Follow

    "I had no ITSM background, but the guiding principles and practical examples made sense straight away. I now use the incident and change concepts every day on the service desk."

    Andrea Reyes

    IT Support Specialist

    0/0

    A Strong Career Step

    "The course gave me the vocabulary employers in Pasig look for. Within weeks of certifying I was shortlisted for an ITSM coordinator role I would not have considered before."

    Joshua Dela Cruz

    Junior Systems Administrator

    0/0

    Our Whole Team Now Speaks ITIL

    "We enrolled our service-management team and the consistency it created was immediate. Incidents and changes are now handled the same way across every shift."

    Katrina Villanueva

    IT Service Delivery Lead, BPO Sector

    0/0

    Standardised Service Across Sites

    "Invensis delivered tailored corporate training for our Pasig and Cebu teams. The shared ITIL 4 language improved our SLA performance and audit readiness within a quarter."

    Ramon Aquino

    Head of IT Operations, Shared Services

    0/0



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    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces the ITIL 4 framework for IT service management, including the Service Value System, guiding principles and core practices. It has no prerequisites.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces the ITIL 4 framework for IT service management, including the Service Value System, guiding principles and core practices. It has no prerequisites.

    Who should take ITIL 4 Foundation in Pasig?

    It suits IT and business professionals across Pasig's IT-BPM and GCC sector, including service desk staff, support analysts, project team members and managers who want a shared service-management language. No prior ITIL knowledge is required.

    Is ITIL 4 Foundation worth it for my career?

    Yes. ITIL 4 Foundation is widely recognised by global capability centres, shared-services teams and BPO employers in Metro Manila. It opens roles from service desk analyst to service delivery manager, where pay can reach above 1.1 million pesos a year.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Do I need prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible entry point for both IT and business professionals at any career stage.

    Pricing

    How much does ITIL 4 Foundation training cost in Pasig?

    Training fees vary by format and provider, and the course is available on request for individuals and corporate groups in Pasig. The PeopleCert exam fee is billed separately. Request a quote for current pricing and batch options.

    What is included in the course fee?

    The fee typically includes PeopleCert-aligned courseware, instructor-led sessions, practice questions, mock tests and learner support, plus a course completion certificate. Exam vouchers can be bundled on request.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately and varies by region and channel. Some packages bundle the exam voucher with training. Ask a learning advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams in Pasig and across the Philippines. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that fits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test based on the ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. There are no formal prerequisites to sit it.

    What is the passing score for ITIL 4 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass the ITIL 4 Foundation exam.

    How and where do I take the exam?

    You can take the exam online from home or office through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Our team helps you book it.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam. Our training includes practice questions and mock exams to build readiness, and a learning advisor can explain PeopleCert's resit policy and fees.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, SLAs and key metrics.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is designed for beginners and has no prerequisites. Trainer-led sessions, examples and practice materials help newcomers grasp the framework with no prior ITSM experience.

    Which ITIL practices will I learn?

    You will learn foundational ITIL practices including incident management, problem management, change enablement, service desk, service request management and service level management, among others.

    Are practice tests and materials provided?

    Yes. The programme includes PeopleCert-aligned courseware, practice questions, mock exams and quizzes to help you find weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Pasig?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive schedules, courseware and learning resources. Talk to an advisor to pick a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Pasig.

    How soon can I start?

    New live online and classroom batches run regularly. Check upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Do you offer weekend or weekday batches?

    Yes. We run both weekend and weekday batches for ITIL 4 Foundation, so working professionals across Metro Manila can train without disrupting their jobs.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch. Contact our support team to arrange this before your session begins.