Module 2: Service Culture
- Define a service culture
- Explain the elements of a service culture
Starts from
PLN 4680
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Entry into Digital-Age Service Management
Invensis Learning is an EXIN Accredited Training Provider in Poland, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).
2 days of EXIN-accredited training (16 hours)
16 PDUs on completion of the training
EXIN accredited digital courseware on the IFDC VeriSM Foundation BoK
Scenario practice on the VeriSM model, Management Mesh and progressive practices
40-question full-length mock exams in the exact format of the live EXIN paper
Study guides, practice tests and simulators
Lifetime-valid EXIN VeriSM Foundation credential on exam pass
Retake the training within 2 months at no additional cost
of the VeriSM™ Foundation Training Course
Do You Qualify for the VeriSM™ Foundation Exam?
For Professionals and Teams in Poland
The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.
Service Managers
IT Architects
Service Desk Manager
Project Managers
Process Owners
Process Managers
IT Manager
Business Analysts
Quality Managers
Why Get VeriSM Certified?
VeriSM Foundation is gaining ground across Poland as employers modernise how they run services. The country hosts nearly 2,000 business services centres and more than 650,000 IT professionals, and organisations in IT services, banking, telecoms and manufacturing increasingly blend ITIL, Agile and DevOps under one approach. That makes framework-agnostic service management knowledge valuable from service desk analyst through to service delivery and IT operations manager, and here is what the Polish market is telling us right now.
Designation
VeriSM™ Foundation Certified Professionals in Poland : Salary Insights and Trends
Hiring Companies in Poland
PayScale · Glassdoor (Poland) 2026
Source: Capgemini · Cognizant · IBM Poland · HCLTech
VeriSM Foundation is more than a credential. It equips you to lead modern, consumer-centric service management. Join professionals who bring ITIL, Agile and DevOps together under one flexible approach. Start your journey today.
Poland's service and IT market is expanding with digital transformation and a booming business services sector, and employers increasingly value professionals who can manage services the modern way. Here is which side of that line you want to be on.
Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026.
Step-by-Step Certification Process
The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognised service management credential.
of the VeriSM™ Foundation Certification Training
The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.
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Governance and context questions here connect directly to nearly every later module.
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From This VeriSM Certification Training
VeriSM Foundation training builds a working understanding of modern, framework-agnostic service management across all seven EXIN topic areas. By the end of the programme, you can explain the VeriSM model, configure a management mesh conceptually, and see how digital-age practices fit together around consumer value.
Understand what a service is, how service organisations operate, and how value is co-created between provider and consumer in the digital service economy.
Learn how organisational values, behaviours and leadership shape a service culture that places consumer outcomes and experience at the centre of every decision.
Work through the VeriSM model, its governance and principles, and the management mesh that integrates resources, environment, and emerging and management practices into one flexible approach.
See how ITIL, Agile, DevOps, Lean and SIAM sit within the mesh as practices you select by context, rather than prescriptive frameworks used in isolation.
Explore how cloud, AI and automation, IoT and analytics influence the management mesh and modern service delivery, alongside cybersecurity and data-protection considerations.
Learn the practical steps to assess maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement through the Define, Produce, Provide and Respond stages.
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official EXIN-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen service management capabilities, standardise operational practices, and support workforce development through customised team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Poland seeking to build modern service management capabilities across teams.
Official EXIN-aligned Course Material
Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.
Official EXIN-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
PLN 4680
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.
Official EXIN-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
Accredited Partner in Poland
Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations that want to modernise service management and prepare for the EXIN exam. Our programmes combine experienced instructors, EXIN-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Poland, provides a professional experience designed around practical understanding, real-world application and measurable learning outcomes. As an ISO 9001 and ISO 27001 certified provider, we hold our training and information security to international standards.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
VeriSM Foundation Training Location in Poland
InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland
VeriSM Foundation Training Location in Poland
The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland
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VeriSM™ Foundation training for individuals and teams. Select a city in Poland to view upcoming dates, formats and pricing.
Here's everything you may ask...
VeriSM Foundation (VeriSM-F) is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, the four VeriSM patterns, and how organisations define their own flexible service management approach.
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