Course Overview

    Overview

    What's Included

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Who Can Take

    What Is the ITIL 5 Foundation Bridge Certification?

    Your Fast Route to ITIL 5

    ITIL (Version 5) Foundation Bridge course badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What's Included in Your ITIL V5 Foundation Bridge Training

    • 8 hours of instructor-led training

    • 8 PDUs on completion of the training

    • Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware

    • Practice questions, mock assessments and revision materials

    • PeopleCert ITIL V5 Foundation Bridge exam voucher

    • Retake the training within 2 months at no additional cost

    • Recordings of all training sessions.

    Key Highlights

    of the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Chiang Mai

    Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5

    For Professionals and Teams

    ITIL V5 Foundation Exam Format in Chiang MaiWhat to expect on exam day

    The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).

    ITIL V5 Foundation Bridge Certification Cost in Chiang Mai

    Who Should Take ITIL V5 Foundation Bridge Certification Training in Chiang Mai?

    • IT Service Manager

    • ITSM Practitioner

    • Service Desk Lead

    • IT Operations Manager

    • Incident / Problem Manager

    • Change Manager

    • IT Project Manager

    • ITIL-certified Professional

    Your ITIL 5 Career Outlook in Chiang Mai

    Roles, Sectors and Demand

    ITIL 5 is fast becoming the service management standard that Chiang Mai employers expect, from software houses and IT outsourcing firms to telecom, banking and public-sector teams driving Thailand 4.0. As organisations modernise digital services, professionals who hold the current ITIL 5 credential stand out for roles from service desk lead to IT service manager. Here is what the northern Thailand market is signalling right now.

    Why ITIL 5 Skills Are in Demand Across Chiang Mai

    The ITIL 5 Bridge is the fastest way for ITIL 4 certified professionals to stay current. Update your credential in a single day and lead on the latest service management standard. Start today.

    Your Chiang Mai Career Transformation

    From ITIL 4 Today to ITIL 5 Tomorrow

    Your Bridge Transformation

    Chiang Mai's software, outsourcing and enterprise IT employers are moving to ITIL 5 as their service management baseline, and they increasingly separate professionals on the current credential from those still on ITIL 4 alone. Here is the shift the Bridge delivers.

    Sources: Glassdoor, PayScale, JobsDB (Thailand) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in Chiang Mai

    Step-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Chiang Mai is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organisational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organisational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculum

    of the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 Bridge

    Focused on What Changed in ITIL 5

    This ITIL 5 Bridge programme teaches only what is new and changed in ITIL 5 compared with ITIL 4, so you build current capability fast. By the end you can apply digital product and service management, the product and service lifecycle, and value stream management in your own service environment.

    Key Enhancements in ITIL 5

    Identify what has changed since ITIL 4, from new concepts and refined terminology to the structural shift toward digital product and service management, so you can adopt ITIL (Version 5) with confidence.

    Digital Product and Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle of Discovery, Design, Build, Operation, Delivery and Support structures delivery.

    Updated ITIL 5 Language and Concepts

    Use the new and redefined ITIL 5 vocabulary correctly, and apply updated core concepts such as the guiding principles, four dimensions and value co-creation across teams, partners and stakeholders.

    Enhanced Value Creation

    Apply the ITIL 5 value creation model across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes, including a stronger focus on experience and sustainability.

    Value Stream Mapping and Management

    Work with value stream management as a dedicated ITIL 5 discipline, mapping and improving how value flows from demand to outcome in digital service delivery.

    Applying ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, service performance and results in real organisational contexts.

    ITIL V5 Foundation Bridge Certification Training Modes

    for Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customised training aligned to organisational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customised learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 16530

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning for Bridge Training in Chiang Mai

    Learn from a PeopleCert ATO

    As a trusted ITIL (Version 5) Foundation Bridge training company in Chiang Mai, Invensis Learning delivers ITIL 5 Bridge training as a PeopleCert Accredited Training Organization, with PeopleCert-accredited trainers and courseware aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus. We help ITIL 4 certified professionals and teams update to ITIL 5 efficiently, whether you learn live online or onsite in Chiang Mai. With ISO 9001:2015 and ISO 27001:2022 certified operations, flexible delivery and dedicated learner support before, during and after training, we make getting ITIL 5 certified straightforward and reliable.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 Bridge course
    • Trainers accredited by PeopleCert with real IT service management experience
    • Courseware aligned to the AXELOS ITIL Foundation Bridge Version 5 syllabus
    • Flexible live online (live virtual) and onsite delivery for individuals and teams
    • Focused one-day format that respects the schedules of working professionals
    • Practice questions and first-attempt guidance for the ITIL 5 Bridge exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training

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    Doubt-Clearing Sessions

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    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL (Version 5) Foundation Bridge Course Training Locations in Chiang Mai

    Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Chiang Mai

    Shangri-La Hotel Chiang Mai, 89/8, Chang Khlan Road, Chiang Mai Municipality, Pa Daed, Mueang Chiang Mai District, Chiang Mai Province, 50100, Thailand

    ITIL V5 Foundation Bridge Training Location in Chiang Mai

    Chiang Mai Marriott Hotel, Chiang Mai

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    Corporate Bridge Training, Chiang Mai

    Upskill Your ITSM Team

    • Transition your entire ITSM team from ITIL 4 to ITIL 5 in one day per person
    • Customised schedules that fit your team's availability and workload
    • Live virtual, onsite or hybrid delivery for teams across Chiang Mai and Thailand
    • PeopleCert-accredited trainers with hands-on service management experience
    • Standardise ITIL 5 language and practice across departments
    • Progress tracking and dedicated coordination for group training
    • Volume-based pricing for small, medium and large teams

    Trusted by Leading Enterprises in Thailand

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    What Our Learners Say About Us

    "The course was highly interactive, and the materials were clear and easy to understand."

    richard domingo

    (5.0/5)

    Saudi ArabiaTrustpilot

    "PD has been helpful to us during the course duration. He is elaborating the concepts and will not move to the next topic until we understood the topic concerned. He is also proactive in asking questions to ensure we are listening and following the discussion."

    Christine Joy Reyes - Bugayon

    (5.0/5)

    PhilippinesTrustpilot

    "your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "

    Rosie

    (2.0/5)

    AustraliaTrustpilot

    "This is a good conduct of the information contained in e-mail for me ."

    Sanchita Parashar

    (5.0/5)

    NetherlandsTrustpilot

    "It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."

    Kaltrina

    (5.0/5)

    SwitzerlandTrustpilot

    "The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"

    Ildy Tenjua

    (5.0/5)

    PortugalTrustpilot

    "PD is very comprehensive in explaining the justifications to the answers in the sample papers provided. Thank you PD for taking the time to train me and Cjhay! It was a productive 4-day training!"

    Carlos Garcia

    (5.0/5)

    PhilippinesTrustpilot

    "Pritesh Shah is a great, knowledgeable and supportive trainer"

    Alfredo

    (5.0/5)

    United KingdomTrustpilot


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    Training Satisfaction

    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities in Thailand

    ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in Thailand to view upcoming dates, formats and pricing.

    Frequently Asked Questions

    Here's everything you may ask...

    The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS (PeopleCert) for professionals who already hold any ITIL 4 certification and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you avoid repeating content you already know.

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