Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
Starts from
THB 16530
Course Overview
Overview
What's Included
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Who Can Take
Your Fast Route to ITIL 5
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
8 hours of instructor-led training
8 PDUs on completion of the training
Official PeopleCert ITIL V5 Foundation Bridge Digital Courseware
Practice questions, mock assessments and revision materials
PeopleCert ITIL V5 Foundation Bridge exam voucher
Retake the training within 2 months at no additional cost
Recordings of all training sessions.
of the ITIL (Version 5) Foundation Bridge Training Course
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
For Professionals and Teams
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
Roles, Sectors and Demand
ITIL 5 is fast becoming the service management standard that Chiang Mai employers expect, from software houses and IT outsourcing firms to telecom, banking and public-sector teams driving Thailand 4.0. As organisations modernise digital services, professionals who hold the current ITIL 5 credential stand out for roles from service desk lead to IT service manager. Here is what the northern Thailand market is signalling right now.
Designation
ITIL (Version 5) Foundation Bridge Certified Professionals in Chiang Mai : Salary Insights and Trends
Hiring Companies in Chiang Mai
Glassdoor · PayScale · JobsDB (Thailand) 2026
Source: Manao Software · Lanna Softworks · Iglu · Aware Group
The ITIL 5 Bridge is the fastest way for ITIL 4 certified professionals to stay current. Update your credential in a single day and lead on the latest service management standard. Start today.
Chiang Mai's software, outsourcing and enterprise IT employers are moving to ITIL 5 as their service management baseline, and they increasingly separate professionals on the current credential from those still on ITIL 4 alone. Here is the shift the Bridge delivers.
Sources: Glassdoor, PayScale, JobsDB (Thailand) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Chiang Mai is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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Focused on What Changed in ITIL 5
This ITIL 5 Bridge programme teaches only what is new and changed in ITIL 5 compared with ITIL 4, so you build current capability fast. By the end you can apply digital product and service management, the product and service lifecycle, and value stream management in your own service environment.
Identify what has changed since ITIL 4, from new concepts and refined terminology to the structural shift toward digital product and service management, so you can adopt ITIL (Version 5) with confidence.
Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle of Discovery, Design, Build, Operation, Delivery and Support structures delivery.
Use the new and redefined ITIL 5 vocabulary correctly, and apply updated core concepts such as the guiding principles, four dimensions and value co-creation across teams, partners and stakeholders.
Apply the ITIL 5 value creation model across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes, including a stronger focus on experience and sustainability.
Work with value stream management as a dedicated ITIL 5 discipline, mapping and improving how value flows from demand to outcome in digital service delivery.
Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, service performance and results in real organisational contexts.
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
THB 16530
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
Learn from a PeopleCert ATO
As a trusted ITIL (Version 5) Foundation Bridge training company in Chiang Mai, Invensis Learning delivers ITIL 5 Bridge training as a PeopleCert Accredited Training Organization, with PeopleCert-accredited trainers and courseware aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus. We help ITIL 4 certified professionals and teams update to ITIL 5 efficiently, whether you learn live online or onsite in Chiang Mai. With ISO 9001:2015 and ISO 27001:2022 certified operations, flexible delivery and dedicated learner support before, during and after training, we make getting ITIL 5 certified straightforward and reliable.
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Chiang Mai
Shangri-La Hotel Chiang Mai, 89/8, Chang Khlan Road, Chiang Mai Municipality, Pa Daed, Mueang Chiang Mai District, Chiang Mai Province, 50100, Thailand
ITIL V5 Foundation Bridge Training Location in Chiang Mai
Chiang Mai Marriott Hotel, Chiang Mai
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"The course was highly interactive, and the materials were clear and easy to understand."
"PD has been helpful to us during the course duration. He is elaborating the concepts and will not move to the next topic until we understood the topic concerned. He is also proactive in asking questions to ensure we are listening and following the discussion."
"your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "
"This is a good conduct of the information contained in e-mail for me ."
"It was a pleasur working and learning from Pritesh Shah. He managed to pick up where I was standing and helped me understand from the ground on. I am very greatful he managed to help me in that way. It is absolutely worth the money."
"The instructor was Pritesh and the trainning was very clear and as someone who never heard this subject before I was able to understand the topics"
"PD is very comprehensive in explaining the justifications to the answers in the sample papers provided. Thank you PD for taking the time to train me and Cjhay! It was a productive 4-day training!"
"Pritesh Shah is a great, knowledgeable and supportive trainer"

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ITIL (Version 5) Foundation Bridge training for individuals and teams. Select a city in Thailand to view upcoming dates, formats and pricing.
Here's everything you may ask...
The ITIL Foundation Bridge Version 5 is a transition qualification from AXELOS (PeopleCert) for professionals who already hold any ITIL 4 certification and want to update their knowledge and credential to ITIL 5. It focuses only on what is new and changed in ITIL 5, so you avoid repeating content you already know.
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