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Master modern IT service management with instructor-led ITIL 5 Foundation training in Chiang Mai. Built for IT and business professionals, this AXELOS (PeopleCert) aligned programme covers the ITIL Value System and the product and service lifecycle, and prepares you for the current ITIL 5 (Version 5.0) exam in flexible live virtual and classroom formats.
Flexible
Training Schedules
Instructor-led
Mode
16
Hours
16
PDUs
5K+ already enrolled
4.5 (24+ Reviews)
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Starts from
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
Your Entry Point into Modern Service Management
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.
of the ITIL Version 5 Foundation Training Course
Do You Qualify for the ITIL V5 Foundation Exam?
A Credential Employers Recognise
For Individuals
ITIL 5 Foundation training gives IT and business professionals the language, concepts and practices of modern digital service management, and prepares them for the 40-question PeopleCert exam. The credential suits service desk staff, IT operations professionals, digital product owners and career changers. Whether you are new to ITIL or updating knowledge from an earlier edition, the training builds capability aligned with what employers in Chiang Mai and across Thailand now expect from service management roles.
If you want a recognised, current credential that proves you understand how value is created and improved through digital products and services, the ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a qualification recognised in more than 200 countries.
For Organizations
ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with the ITIL Value System, the four dimensions and the guiding principles. The training can be delivered for IT operations, service desks or wider digital teams. For organisations connecting IT delivery to business value, this programme provides a scalable, flexible way to raise service quality and prepare staff for the PeopleCert exam.
If your teams work in silos or apply service management inconsistently, ITIL 5 Foundation training creates a shared framework and vocabulary. Staff gain a common approach to value co-creation, continual improvement and the product and service lifecycle.
The ITIL V5 Foundation exam validates your understanding of ITIL (Version 5), the framework for digital product and service management. The exam covers the nine Foundation topic areas PeopleCert publishes: digital product and service management concepts, value co-creation, the four dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL (Version 5) principles in real-world digital product and service environments.
IT Service Roles in Chiang Mai
ITIL 5 Foundation is a recognised entry marker for IT service management roles across Chiang Mai and Thailand, valued by software delivery centres, outsourcing firms, banks, hospitals and digital teams that manage growing service portfolios. As Thailand's digital transformation spend climbs and a sharp talent shortage bites, professionals who understand the current ITIL framework are increasingly sought after. Demand spans from service desk analyst to IT service delivery manager, and here is what the market is showing right now.
Designation
ITIL Version 5 Foundation Certified Professionals in Chiang Mai : Salary Insights and Trends
Hiring Companies in Chiang Mai
SalaryExpert · JobsDB (Thailand) 2026
Source: Manao Software · PRTR Group · Agoda · True Corporation
ITIL 5 Foundation is more than a certificate. It is a career accelerator for IT and service professionals. Join those who connect digital services to real value and lead with the current framework. Start your journey today.
Your Chiang Mai Career TransformationThailand's IT and digital services market is expanding with digital transformation and offshore delivery growth, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.
Sources: SalaryExpert, PayScale, Glassdoor, Michael Page (Thailand) 2026.
Step-by-Step Certification Process
The ITIL V5 Foundation certification path in Chiang Mai is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.
of the ITIL Version 5 Foundation Certification Training
The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.
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Nearly 1 in 3 exam questions rely on terminology first introduced in this module.
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Across All Nine Foundation Topic Areas
This ITIL 5 Foundation programme covers all nine Foundation topic areas, so you leave able to speak the language of modern IT service management. By the end, you can explain the ITIL Value System, the four dimensions, the guiding principles and value stream management, and you are ready for the PeopleCert exam.
Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value from discovery to retirement.
See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for co-creating value.
Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they connect to create value at every stage.
Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate to real decisions.
Explore the role of ITIL 5 management practices and official practice guides that enable consistent, high-quality ways of working, adapted to your organisation's context and maturity.
Map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep digital products and services responsive and effective.
ITIL V5 Foundation Certification Training in Chiang Mai?
IT Service Manager
Service Desk Analyst
ITSM Practitioner
IT Support Engineer
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
for Professionals and Teams
We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations that want to strengthen IT service management capabilities, standardise service delivery practices, and support workforce development through customised team learning initiatives. This Corporate ITIL V5 Foundation training programme helps organisations build service-oriented teams and improve operational efficiency.
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Best For: Organisations looking to upskill employees, address capability gaps, and deliver consistent training across teams.
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customised ITIL V5 Foundation coaching and focused exam preparation support.
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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
THB 46590
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.
A Trusted Global Training Partner
Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build IT service management capability and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization and an established ITIL Version 5 Foundation training company in Chiang Mai, our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Chiang Mai, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.
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12+
Years of Training Excellence
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Over 5000 five star reviews
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Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL Version 5 Foundation Training Location in Chiang Mai
Shangri-La Hotel Chiang Mai, 89/8, Chang Khlan Road, Chiang Mai Municipality, Pa Daed, Mueang Chiang Mai District, Chiang Mai Province, 50100, Thailand
ITIL Version 5 Foundation Training Location in Chiang Mai
Chiang Mai Marriott Hotel, Chiang Mai
For Your Teams
Leading Organisations
Passed with a Clear Understanding of ITIL 5
"The ITIL 5 Foundation training finally connected the day-to-day support work I do with the bigger service value picture. The guiding principles and value stream topics were clear, and the mock questions had me ready for the PeopleCert exam."
Nattapong Srisuk
IT Support Lead
Beginner Friendly and Very Practical
"As someone new to ITIL, I was worried the framework would be too abstract. The trainer used real service desk examples throughout, so the ITIL Value System and product lifecycle actually made sense. I felt confident walking into the exam."
Ploy Chaiwong
Service Desk Analyst
Applied It at Work Straight Away
"Good coverage of all nine Foundation topics and strong focus on continual improvement. I now apply the improvement model in my operations work. The live virtual format fitted around my shifts in Chiang Mai."
Krit Anansiri
IT Operations Engineer
Standardised How Our Team Works
"We trained our whole service desk team through Invensis Learning. The shared ITIL 5 vocabulary improved how we handle incidents and changes, and the corporate scheduling worked around our delivery deadlines. A measurable lift in consistency."
Anucha Wattana
IT Manager, Healthcare Provider
Accredited Training That Delivered Results
"As an L&D lead at a software services firm, I needed accredited training that would actually stick. The programme was well structured, the trainers were credible, and most of our cohort passed on the first attempt. Great return on the investment."
Wichuda Phromma
L&D Manager, Software Services
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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.
Here's everything you may ask...
Yes. ITIL 5 Foundation is a recognised entry credential for IT service management roles, which in Thailand span service desk analyst to IT service delivery manager, with service manager pay averaging around THB 1.2M a year. Certified professionals stay in demand with Chiang Mai's banking, healthcare and telecom employers.